Courteous, respectful and reliable transportation service. I have arranged transportation for third…read moreparty on several occasions and always on time and dependable.

I tried calling to arrange a ride for my sister and got an answering service saying that no-one was…read moreavailable to take the call and the mailbox was full ! Not sure how they will stay in business . Oh well . . .

I had a very good experience with this taxi company. I got stuck with the Verizon outage the other…read moreday and did not know how I was going make it to the train station in order to get home as I live in Boston. My driver was Douglas and he answered my questions gave me the time he would be there to pick me up and was right on time . I would use them again in a heart beat

This is the most crooked company I have ever dealt with. Do not use their service. I cancelled a…read moretaxi over 24 hours before booking. They said no refund without 48 hours notice! I used fareway taxis they charged 8 instead of 21 fir a one and half mile trip. don't use a1 they are crooks. I didn't get my refund and as a pensioner I had to pay for 2 taxis. Fareway are excellent and on time.

Always reliable. I highly recommend it. After trying to set up a ride with a big inet company for…read more2 hours , I turned to town taxi, they set it up in 5 minutes

Highly dissatisfied with the services requested and the unprofessionalism displayed by the driver…read moreon duty the night of 10/22. Upon arrival I kindly requested of the driver to assist my disabled sister with her baggage when he informed me that he was leaving and would not be assisting her with this. "According to the driver we where messing with him.?" He arrived at the requested pick up location at 2:33 am. At this time was when I kindly requested for his assistance with her baggage, after being informed of the need for his help he departed from the location no less than 4 minutes later. Departure time was before 2:37 am as I called back when my disabled sister made it out of her home to see that he had left the location without her. First and foremost the unprofessionalism and blatant disrespectful treatment of a paying customer was absolutely unacceptable. I then reached back out to the driver who refused to provide me with his name so that I could not inform his supervisor of the unprofessional and discriminatory treatment we endured while requesting Greater Lowell Town Taxis services on this night. After this is addressed with his direct supervisor I will next be informing The Better Business Bureau of this drivers actions, as well as his unprofessionalism and discriminatory misconduct displayed. This driver needs to be re-trained on how to professionally and appropriately communicate with customers. Moving forward this driver should display a full understanding of what the repercussions of discriminating and declining to providing services to a paying disabled customer due to there physical inability to reach his vehicle in less than 4 minutes.

Great service and the driver helped me with my walker. On time and very nice. He was a good driver…read moreas well.

I called for a pickup at 8 PM. Luna said they would be there in about 30 min but didn't show up at…read more9 PM. When I called Luna again they said there was a problem with the vehicle but it would arrive soon. Still no taxi at 11 PM and now they're not even answering the phone. The next day was Labor Day so all other taxi companies were closed. Luna literally left me out in the cold (outside temperature 45 degrees and dropping, no jacket). Finally at about 1:30 AM a Good Samaritan saw me shivering on the street and took me home. My good deed for today is to keep someone away from this company. EDIT: Rating s/b 0 stars

When I was in Boston I got them to drive me from the airport to my aunt's and it was a pleasant…read moreride. We talk a lot and was very informative about the city. On my way back I was not in the mood for a talk and Fern was really kind too. Thank you for your service. A neat, fun and safe ride.

Talked to Fernando over the phone and easily went through the process with him of scheduling our…read more(my wife and I) ride to Logan Airport on Feb lst. Liked the way he explained his method of operation and the text updates we could expect to receive leading up to the time of arrival for pickup. The day of our trip he sent Fernanda (one of his employees). She is a lovely person and so pleasant to talk with during our ride. She possessed great knowledge of Logan airport including the recently updated procedures for drop off and pick up getting us exactly where we had to be in the airline matrix. On her trip back she kept in contact that day by text and was there waiting for us. With a big smile and welcome back she took our bags, placed them in the trunk of the car and whisked us home in no time as we sang some of her favorite (and ours) songs along the way.

I've used Lowell Cab twice and attempted a third time...for transport to/from Logan airport. If my…read moreflight times and bags didn't make the train unavailable or difficult, I wouldn't have called originally. After tonight, I question the legitimacy of their business. First time, December 2014: The experience was decent. Calling to reserve was easy and the driver showed up right on time and even though the minivan smelled of stale food and slight cigarette smoke, $85 for getting to the airport when I couldn't take the train wasn't bad. (3.5 stars - average service) Second time, March 12, 2015: Reserved the cab two days ahead for a 5am pick-up to the airport. Driver was on-time and all was good...until we got near Boston and she started making wrong turns because she "has only driven to the airport like twice" and "she gets anxious when she doesn't know the route." I identify with anxiety and not being familiar with a location. Don't take the job if you don't know the route. The trip should have taken 45 minutes and took 30 minutes extra. Silver lining(?), I got an unanticipated trip around parts of North End and Mass General. Nice girl; didn't deserve a tip. (2.5 stars - below average service) Third time, March 23, 2015: I reserved the cab morning of with the expectation that as long as I didn't get the girl driver, it'd be okay. I was to meet them at the Logan Hilton since they aren't allowed at the airport as a non-medallion....why can't you just pick me up in passenger area? I complied because I don't know many cab services and didn't want to pay $124+ for a "private car". Well, that ended up happening because although we agreed that since my flight got in at 7:30pm and they would pick me up at 8:15pm at the Hilton, the cab never showed. I called four times between 8:20 and 8:40pm. My saving grace this night was the Hilton concierge who helped me get a private car service a bit after 9pm. (0 stars - wtf) A guy from Lowell Cab returned my call at 10pm leaving a message that he doesn't know what happened but his guy was there at 5:15pm to pick me up and I never showed even though he stayed until 6pm. Um...how does one get 8:15pm mixed up with 5:15pm even after they repeat the time to you? Also, why did I not have any missed calls from them after my flight got in at 7:30pm? He only cared to call me back at 10pm? Please don't insult my intelligence for your mistake. Never again.

The managing crew has no idea on how to deal with customer requests. Very rude behavior over phone…read more They are in need of Soft Skills 101. Would never recommend this service to anyone.

I've used Goldie Rides to get to Logan for years. They always provide excellent service, price…read morecomparison shows they always save me money. I just completed a ride. My driver was a delight, the car was spotless. Timeiness is always perfect. This time I had to make pre-trip changes and the office was amazingly flexible and helpful. I can't recommend Goldie Rides strongly enough.

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Hi! Grateful drivers, excellent job being on schedule. Good help to count on! Thanks!read more

I had two trips today, May 21st. I had to call in to reconfirm my Credit card info for both, with…read morethe trip confirmed and booked each time. Neither rep had a reason why not going thru online. I was still able to tip and rate my driver for the first trip this morning. However, for the second trip I was unable to tip, Baruck, who was outstanding. I repeatedly tried with no luck, and then called your only 800 number. I was told by both reps, that this is booking line only, only possible resolution is thru website, cust service has No telephone dedicated line! There is no chat available on website, only standard faq answers. I am guessing that there was some issue with card again in your system-- no issues, plenty of funding, and someone in booking closed the option for tipping? Since, a 5 star rating was already noted as well, which was deserved, but I didn't do it. You Folks are too big for your own good, and your customer service suffers greatly. Second rep actually hung up on me, "James"--he refused to place a manager on the phone. There had to be a fix here, so this driver would rightly receive his earned tip. I am calling local cab companies going forward. Sorry Baruck! Michael Furnari