Courteous, respectful and reliable transportation service. I have arranged transportation for third…read moreparty on several occasions and always on time and dependable.

I tried calling to arrange a ride for my sister and got an answering service saying that no-one was…read moreavailable to take the call and the mailbox was full ! Not sure how they will stay in business . Oh well . . .

Always reliable. I highly recommend it. After trying to set up a ride with a big inet company for…read more2 hours , I turned to town taxi, they set it up in 5 minutes

Highly dissatisfied with the services requested and the unprofessionalism displayed by the driver…read moreon duty the night of 10/22. Upon arrival I kindly requested of the driver to assist my disabled sister with her baggage when he informed me that he was leaving and would not be assisting her with this. "According to the driver we where messing with him.?" He arrived at the requested pick up location at 2:33 am. At this time was when I kindly requested for his assistance with her baggage, after being informed of the need for his help he departed from the location no less than 4 minutes later. Departure time was before 2:37 am as I called back when my disabled sister made it out of her home to see that he had left the location without her. First and foremost the unprofessionalism and blatant disrespectful treatment of a paying customer was absolutely unacceptable. I then reached back out to the driver who refused to provide me with his name so that I could not inform his supervisor of the unprofessional and discriminatory treatment we endured while requesting Greater Lowell Town Taxis services on this night. After this is addressed with his direct supervisor I will next be informing The Better Business Bureau of this drivers actions, as well as his unprofessionalism and discriminatory misconduct displayed. This driver needs to be re-trained on how to professionally and appropriately communicate with customers. Moving forward this driver should display a full understanding of what the repercussions of discriminating and declining to providing services to a paying disabled customer due to there physical inability to reach his vehicle in less than 4 minutes.

Great service and the driver helped me with my walker. On time and very nice. He was a good driver…read moreas well.

I called for a pickup at 8 PM. Luna said they would be there in about 30 min but didn't show up at…read more9 PM. When I called Luna again they said there was a problem with the vehicle but it would arrive soon. Still no taxi at 11 PM and now they're not even answering the phone. The next day was Labor Day so all other taxi companies were closed. Luna literally left me out in the cold (outside temperature 45 degrees and dropping, no jacket). Finally at about 1:30 AM a Good Samaritan saw me shivering on the street and took me home. My good deed for today is to keep someone away from this company. EDIT: Rating s/b 0 stars

I've used their services twice and it was a great experience each time with wholesome people. It…read morewas honestly my first time leaving Southern Massachusetts traveling up North using the train system taking a taxi for the first time and these guys provided a great service. Took me where I needed to go and was more affordable than Uber. And might I add they were very fast. I'd call them in 3 minutes later. They were pulling up on the curb. Picking me up. I can't think of a single complaint.

I had a very good experience with this taxi company. I got stuck with the Verizon outage the other…read moreday and did not know how I was going make it to the train station in order to get home as I live in Boston. My driver was Douglas and he answered my questions gave me the time he would be there to pick me up and was right on time . I would use them again in a heart beat

The other day I needed a cab and I called three or four taxi companies before I got lucky and…read morelocated Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn't speak English. Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages: 1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes. 2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-lingual and very accommodating. One of them let me run into a stop-n-shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service. I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don't answer their phones or even have phones at the published phone numbers. Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.

Marianne was great! Early for pick up, and so nice…read more Highly recommended

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Asking specifics and not giving me the runaround. I did not use the business...this time, But I…read morewill on my next trip.

I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.

Have used this service before and was very happy . Prompt arrival and pickup and reasonably priced…read more. Would recommend !