I rarely write reviews on businesses, but think it is important to share my experience with others. I spent a lot of time and money putting together a large kitchen peninsula. I had ultracraft cabinets installed with a granite countertop. I loved the craftmanship of the cabinet install (subcontractor Tim Chase was great- and also does custom work). However, the granite came in an unfinished cut, with what I believe was an unsealed, ashy finish-- not at all what was shown to me in the showroom. I called Boston Kitchen the next day after the 8:30pm install. It took them 3-4 weeks (with me checking in with them constantly as they wouldn't get back to me in a timely fashion), for them to come out and do a color enhancement, recut, and seal my countertop. By the time the granite company came, there had been many everyday stains in the countertop. In addition, one of the soft close cabinet mechanisms didn't work and they were supposed to come out and replace it.
I have discussed these issues with Jim Hippern, the manager, that there are permanent stains on my new granite counter and wanted the granite company to work on it further. He was also going to get the cabinet drawer fixed. After not getting a response and action on their part, I even disputed the claim with my credit card company. I have sent follow up emails to the manager to ask him what our next steps are for having the granite company address my permanent stains, and Jim hasn't even had the decency to respond to my emails for three weeks.
All in all, I like the cabinets I picked out (even if one of the drawers doesn't work right), but would never recommend this company to work with as they have deplorable customer service. They installed an unfinished product in my kitchen and now won't own up to fixing it, nor have the decency to respond to my emails. If looking for a kitchen remodel company, look elsewhere. read more