I looked into a number of other flooring suppliers and Universal Flooring was the best option. The selection of hardwoods as well as vinyl laminate was extensive. The owner was easy to work with and he was able to address my particular needs well. I had hardwood installed in three rooms. The installers worked quickly and did a good job. I would definitely recommend Universal Flooring for your new hardwood floors! read more

Very happy. Nor and his team were great. Moved furniture, removed carpet, and installed a beautiful oak floor in a day. Highly recommend.

Great service! Quality product and installation, excellent experience! Noor is great to work with!

They installed two very large rooms and within 8 months, there were multiple, large waves in the carpeting in BOTH rooms. Neither room has heavy traffic or furniture. Nor said it was not his problem and refused to send his installers out to correct the problem that their poor installation caused. Do not buy from this company. You will regret it. read more

We had purchased flooring from them many years ago and some had worn out and wanted to see if I could reorder some more so I could replace the worn area. I went in and the staff was very nice and did not know if they could get. She called the owner and they took our info and said they would research this and call back by the end of the day. 2 days come and go so we call - the owner yells into the phone that "he cant get it" and hangs up on us. I call back and inquire why he cant get it and why did you hang up on me. "I'm busy"! Long story short: I found my flooring from a local competitor and I wont be back here. read more

Universal Flooring & Carpets - Carpeting Near Me - Salem, New Hampshire

Nor, the owner of universal flooring is so obstinate and crooked that he even thumbs his nose at the BBB. I filed a complaint with the BBB that he even refuses to respond to them. read more

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I have had Universal Flooring install multiple jobs for me (just about every type of flooring possible) in several of my homes over the past ten plus years, even when they were up by the Coliseum Restaurant in North Salem...I can't say enough great things about Nor and his staff...Luba and Nor are always helpful, professional and priced great in the market...BTW his installer Steve was amazing - Just finished a laminate wood product in the basement and it is SUPER...Thank you Universal Flooring for all the years of amazing service, professional support and always amazing installations...Can't wait until my next project... read more

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We got a luxury vinyl tile -LVT- floating floor that was a good flooring product for basement and entrance way.... the price was reasonable and the service and the people we dealt with were easy to work with and they knew what they were talking about. We are happy about the product, everything was installed in a timely manner and the customer service was good too. Thank you to Nor and Nor's staff for their support and for the good product recommendation. read more

Absolutely horrible experience with this company and it's hardwood floor installers who are so incompetent that they don't like you checking their work. Nor ( the owner ) is an untrustworthy man. Please note his answers to his unhappy customers on YELP, that by itself says alot about how elusive of e business man he is. Please do yourself a favor don't do business with Universal Flooring. read more

We just had our kitchen floor redone. Nor was very good to work with from the start to the end. He was very responsive and helpful. The people working on our floor were pleasant and arrived on time. I would use Universal flooring again for any future projects read more

I had Universal flooring install hardwood in my bedroom to replace my old carpet. I was getting quotes from a number of companies for comparison. I needed a specific hardwood to match the flooring in the hallway that I had installed a few years ago. Nor came in with a quote much lower than a competitor for the same product. He also came to my house the next day to measure the space and had his installer come the next week. A follow up call after the job was completed to make sure we were happy. The installers were on time, professional and worked all day to get the job done. A very good experience and we are very pleased. We will call again when we need another room done. Thanks! read more

We've got everything we needed for our project. Staff is very professional and friendly, we're so pleased! Thanks a lot!

I hate dealing with the big box stores and was looking for a locale flooring store for a large job for the new house. My experience at universal flooring was everything you would expect from a honest small business owner. Nor was so helpful and friendly. I didn't feel pressured to buy at all but his price was very reasonable. The installation process was neat and hassle free. Highly recommend working with Nor, couldn't ask for more. read more

Buyer beware! Once you pay the downpayment, their demeanor changes. The owner would not answer job related questions and would not call you back. The installer turned hostile when you check on the work done. I hired them in the Fall of 2015. The owner came to measure 1 square room + 2 hallways. It was 55 sf more than his original estimate of 372 sf based on actual size 352 sf. He would not explain the increase. I wish my room was 55 sf larger. 10 days passed without hearing from them so I called. They received the carpet and set the installation day a week later at 8:30am. They changed my appointment 3 times. Finally they showed up at 3pm a month later. They argued for 20 minutes in a different language, then claimed to get the carpet. The installation started at 4:30pm (one man installed and 2nd man only did cleaning). By 8:30 the work was not done because there was a mistake. The old carpet with different color was exposed from the bedroom door. The installer complained he should be resting at home an hour ago. He could not make the correction the same night. They came back at 5:30pm next day without the padding (not sure he had it in his truck). It took another hour to correct the error by using the new carpet as padding. It was not right. When I checked on his work he turned hostile to intimidate. It took 6 1/2 hours over 2 days, not 3 hours as owner said to install an empty room. No explanation from the installer why he did not replace the tack strip underneath. It's all trial and error and a lack of technique. It caused lots of headache. The carpet and pad were not as good as the store across the street. Next time I will go there instead. read more

The worst experience we ever had. Very poor customer service. Hard wood floor installers showed up 6 hours late the first day and only after 7 phone calls, worked two hrs, failed to show up at all another day, finally finished on a Sun after 12 irate phone calls...still finishing up putting things like dish washer bottom back on ...of course they must of taken or thrown away the screws. Carpet guys failed to show on their scheduled day...supposedly one had a family situation...so none could come. Not notified....after 6 phone calls....many ignored... a crew finally showed up. Wasted vacation days ....I would never recommend this company to anyway...worst professionalism.....They get your money and then ignore you! read more

Thank you to Nor and his staff - my flooring came out perfect - I have had the pleasure of working with Nor and staff in the past - never disappointed - professional attentive and prices comfortable. read more

We had a flood in our home that originated in the second floor bathroom...it ruined the carpets upstairs and the hardwood flooring downstairs. I called Nor at Universal Flooring, and he was extremely helpful with choosing new flooring for upstairs, and with getting the downstairs floors refinished. His crews arrived on time, and were very friendly and professional. The work was beautiful! We could not be happier! I highly recommend Universal Flooring! read more