Store is like a magazine cover but lacks customers!…read moreUnfortunately I am sure brick and mortar stores have a limited need in the future and on line shopping will take over with a much safer way to shop at your own comforts of home. Hate say that normal shopping here will change that will be so foreign to all. I loved the sale prices and that's what will be missed. Staff will suffer with cuts and reorganized to keep this beloved store open. But days of tasting and cooking inside the store won't be back! Not hygienic anymore.

Very nice tools and accoutrements for fine dining, living and kitchen…read more Like Crate and Barrel, everything from A to Z. Pricey, but not out of reach. Went looking for a specific item; a lead free scotch decanter and of course, they had it. Priced very reasonably. Wide selection too. Derby Street Shops, so parking is a chance depending on season the season. Very helpful staff. JAN2020

Great place and appliances! I walked in for an orange apron left with several items…read more Williams-Sonoma smells like heaven when you walk in.

Williams-Sonoma is such a cute store to visit for kitchen goods & appliances!…read moreThey've got walls filled with unique and high quality seasonings & sauces. Currently, they have a bunch of Christmas/winter goodies & Xmas mugs! Highly recommend checking them out if you're looking for high quality kitchen essentials to add to your collection!

I had a very mixed experience with this company…read more Quincy, the sales representative, was excellent--professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here's what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative. The lead asked me to prove the website showed delivery before Christmas, which was frustrating--especially because I called immediately after receiving the revised delivery confirmation. When I asked him to simply check the website himself, the conversation continued to escalate instead of getting resolved. The lead also contradicted the earlier statement by again saying expedited delivery was possible through canceling and paying shipping--directly conflicting with what Quincy had been told upfront. After roughly 45 minutes of back-and-forth, it became clear that the company valued policies and deflection over customer experience. During the call, I also noticed the company's online ratings were quite low (roughly 1.9-2.8 range), which aligned with what I was experiencing in real time. In the end, I canceled the order. Quincy did everything he could, but he was clearly constrained by unhelpful leadership. To make matters worse, the lead refused to provide his name or the name of an executive contact for a formal complaint. I cannot recommend purchasing from this company based on the customer service experience. A good product does not make up for poor customer support and inconsistent communication.

I love Williams Sonoma, this store has a great selection of stuff for the house or kitchen. They…read morealso have some nice gift items during the Holidays. I love shopping for their kitchen food items, gadgets and home furnishings. Williams-Sonoma is headquartered in San Francisco. The company has 625 brick and mortar stores and distributes to more than 60 countries, with brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Rejuvenation. The company is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. In 2019, Williams-Sonoma, Inc. was named as a Fortune 500 company for the first time in its history.

The service is very good, the staff is helpful and friendly. Very good collection of kitchen…read moregoodies and cookware. Convenient location in the mall.

I recently purchased, a set of sauté pans and ordered high end knives , here , Sales person…read moreJeremiah, helped me with my purchases and was very knowledgeable on the products, he was not pushy he just answered the questions and left it up to me .thank Jeremiah . Definitely will buy here again and to my surprise items I bought was not to high prices as they were on sale .

Best customer service!!! Assistant Manager was a pleasure to work with and very knowledgeable…read more Her suggestions were very helpful.

Second time I have been in and no one said hello or acknowledged me at all. Was looking for some…read moreKey Lime juice and looked around and left. There were employees there (three in fact) and no one asked if they could help me. Last time I go there.

Ordered a Christmas Gift from the website on 11/24. On 12/13, received an email saying my order…read morehad been cancelled as the item was no longer in stock. I understand that things happen, but waiting 3 weeks to inform me seems a bit much, especially at this time of year

Great customer service ! I needed help with a bridal registry order and Zach was terrific at…read morefinding the items in the store and getting them boxed and wrapped. Beautiful store and great staff.

A store that is well designed, beautiful, and worth checking out! It definitely became a new…read morefavorite store for my wife, she would have loved an unlimited budget shopping spree. I do agree that they had many items I would love to have. Especially one of those nicer coffee machines. Which it did advertise a worker could make you a sample from any of the machines. Didn't do this but a cool touch. You can find any and all kitchen supplies here and it all seems high quality. A good amount of seasonal decor and items too means they should have a variety of stock depending on when you visit. Didn't have a lot of interaction with staff but nothing negative to say about them.

Bright and beautiful store! Wasn't looking for anything at the time. Just stopped in for a few…read moreminutes as I had sometime to kill and decided to browse. They have some food items I'd like to try... they had some roll mixes that seem interesting and some dessert type things such as an ice cream starter. They had some premade soups that looked yummy too. The tea selection looked great. Definitely will have to try some next time. Loved the displays as well. They sell alot of cookware and coffee machines as well.

unique merchandise with reasonable pricing and good quality. you need to allow for a lengthy time…read morevisit in order to see all or go directly to your needs department or wear blinders on the way to it.

Came early enough to enjoy Breakfast here and it was fresh, hot, and worth the $2.49 plus free…read morecoffee with IKEA card! Decided to shop around and as usually our cart got totally FULL! The reason I did not give 5 Stars is we picked up an item and there were none in a box only the display! We took the display to AS IS and was helped by MATT, very nice and very helpful told us that he needed to find someone in The area we found it to get approved or a paper to say to sell it as display. We went back and truly looked for ANY EMPLOYEE ON THE FLOOR AND LOOKED AND LOOKED! Finally we found someone who said he would contact someone and after several minutes this young Dark Hair Gentleman who I found out later was known to Matt in AS IS! Well that employee was very unhelpful even condescending by pointing to the Skew saying that's the price but we said there is no other and this was display like he did not want to hear that! Again he used his finger and pointed and touched the skew as we help it and said that's the price! We put it back, shopped for 2 minutes and said.... Let's take it back to AS IS AND WE DID! Mentioned that that employee was very condescending and kept pointing to the skew on the back and walked away! Well, AS IS SAID " HE KNOWS HIS SUPERVISOR AND WHO IT WAS"! Very apologetic that we experienced really unfortunate customer service that he helped us and said that's he will sell it as Display and printed out a yellow sticker for it plus giving us a heads up where would we like the sticker cause once on its very hard to remove it so we said on the back! THIS IS EXCELLENT CUSTOMER SERVICE! I am very impressed that he took time to help us but also he made a sale! Now, for future shopping I have faith that whoever that Supervisor of that young man who was NOT THE TYPE OF EMPLOYEE TO REPRESENT IKEA! He will rectify or instruct that employee at better customer service! I hope that MATT KNOWS THAT HE TRULY KNOWS HOW TO DEAL WITH CUSTOMERS AND HAS GREAT COMMON SCENSE! THANK YOU! For future customers that shop there, If you have a question or concern and you did not get the respect or support in getting help or assistance, THEN SEEK OTHER STAFF, till your satisfied! IKEA SHOULD PRAISE THAT GENTLEMAN IN, AS IS!!!! Thank you!

As always, I had a lovely visit to the Wrentham Le Creuset outlet store today. Le Creuset is always…read morea treat but this location really raises the bar. The store has great displays but this store goes a step beyond by always being super clean and well organized. The employees are always helpful, experienced, and personable. I go to all the outlet stores but this is my absolute favorite!

I had to leave a Review about the unexpected EXCEPTIONAL service I received from Le Creuset in…read moreWrenthem. Lisa Worked with me, was kind and patient she even spent time making sure I was getting the best possible pots for my needs. She even helped me arrange shipping that would best accommodate me being home when they arrived. My pots arrived yesterday and as you can see (on my Makeshift rack for now), they are stunning! It was like Christmas! I make a lot of soups and stews and am really glad I got the 7 quart. I thought it would be too big and heavy and it's not at all. I cannot wait to add more pieces to my collection and will certainly be shopping here. I hope to one day visit in person. I never expected such personal helpful service from an outlet! Thank you so much Lisa FOR ALL YOUR HELP. Greatly appreciated! I highly recommend you stop by this Le Creuset in Wrenthem Ma. And take a look at their vast selection.

Invited to an impromptu event, and I had to come up with a memorable gift…read more Blackstone's of Beacon Hill to the rescue! Not only do they have a dizzying array of gifts small and large, they also stock anything you need as far as kitchen utensils, candles, greeting cards, charming and unique knick knacks and countless other items too numerous to mention here. Pair that with amazing customer service and salesmanship either by phone from Ms. Angela or in person from Ms. Arielle, the staff is top-notch. (apologies if I mispelled, Ms. Ari;-) Y'all definitely have to come and have a look around. I plan on coming back in the near future for a more leisurely browse through soon

This is a cute shop in Beacon hill area that has home goods, kitchen supplies and gifts. I could…read morespend hours in here. I pop into this store when I am in the area sometimes. It is a small boutique shop.