Store is like a magazine cover but lacks customers!…read moreUnfortunately I am sure brick and mortar stores have a limited need in the future and on line shopping will take over with a much safer way to shop at your own comforts of home. Hate say that normal shopping here will change that will be so foreign to all. I loved the sale prices and that's what will be missed. Staff will suffer with cuts and reorganized to keep this beloved store open. But days of tasting and cooking inside the store won't be back! Not hygienic anymore.

Very nice tools and accoutrements for fine dining, living and kitchen…read more Like Crate and Barrel, everything from A to Z. Pricey, but not out of reach. Went looking for a specific item; a lead free scotch decanter and of course, they had it. Priced very reasonably. Wide selection too. Derby Street Shops, so parking is a chance depending on season the season. Very helpful staff. JAN2020

Williams-Sonoma is such a cute store to visit for kitchen goods & appliances!…read moreThey've got walls filled with unique and high quality seasonings & sauces. Currently, they have a bunch of Christmas/winter goodies & Xmas mugs! Highly recommend checking them out if you're looking for high quality kitchen essentials to add to your collection!

Such a cute store, staff was very nice greeting us upon entering the store! Definitely had a lot of…read morekitchen utensils, appliances and tidbits. I was looking at the mixers and baking goods. They have packaged cookie and cake mixes if you didn't want to do it from scratch. Whole store was organized by appliance type, snack / food type, pots, pan kits and other kitchen goods! Pretty large store for your appliance and kitchen goods!

I had a very mixed experience with this company…read more Quincy, the sales representative, was excellent--professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here's what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative. The lead asked me to prove the website showed delivery before Christmas, which was frustrating--especially because I called immediately after receiving the revised delivery confirmation. When I asked him to simply check the website himself, the conversation continued to escalate instead of getting resolved. The lead also contradicted the earlier statement by again saying expedited delivery was possible through canceling and paying shipping--directly conflicting with what Quincy had been told upfront. After roughly 45 minutes of back-and-forth, it became clear that the company valued policies and deflection over customer experience. During the call, I also noticed the company's online ratings were quite low (roughly 1.9-2.8 range), which aligned with what I was experiencing in real time. In the end, I canceled the order. Quincy did everything he could, but he was clearly constrained by unhelpful leadership. To make matters worse, the lead refused to provide his name or the name of an executive contact for a formal complaint. I cannot recommend purchasing from this company based on the customer service experience. A good product does not make up for poor customer support and inconsistent communication.

I love Williams Sonoma, this store has a great selection of stuff for the house or kitchen. They…read morealso have some nice gift items during the Holidays. I love shopping for their kitchen food items, gadgets and home furnishings. Williams-Sonoma is headquartered in San Francisco. The company has 625 brick and mortar stores and distributes to more than 60 countries, with brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Mark and Graham, and Rejuvenation. The company is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. In 2019, Williams-Sonoma, Inc. was named as a Fortune 500 company for the first time in its history.

The service is very good, the staff is helpful and friendly. Very good collection of kitchen…read moregoodies and cookware. Convenient location in the mall.

I recently purchased, a set of sauté pans and ordered high end knives , here , Sales person…read moreJeremiah, helped me with my purchases and was very knowledgeable on the products, he was not pushy he just answered the questions and left it up to me .thank Jeremiah . Definitely will buy here again and to my surprise items I bought was not to high prices as they were on sale .

Best customer service!!! Assistant Manager was a pleasure to work with and very knowledgeable…read more Her suggestions were very helpful.

Second time I have been in and no one said hello or acknowledged me at all. Was looking for some…read moreKey Lime juice and looked around and left. There were employees there (three in fact) and no one asked if they could help me. Last time I go there.

This is another beautiful Williams-Sonoma. I love the hand towels here, so I made a special stop…read morebefore meeting my friends at the Market St. Starbucks. Parking is hard in this complex, try to go weekdays if you can. The staff was helpful, but the chalkboard sign in front said "25% off all linens" so I asked and they said it wasn't the case. When I told them it was on the sign, they said "Okay, then we'll honor that" which was great, but then the other salesperson said "Oh yeah, a couple other people mentioned that. You're not the first." I suggested that if it wasn't true, maybe they should change the board. They said they weren't going to. Weird. Other than that, my experience here was good. The towels and silicone tools are a decent price and hold up for years, but if you're looking for a pumpkin shaped pancake pan or something equally useful, plan to spend a lot. Also, I saw a chef coming in for some kind of demo or class so that's cool they do that. They have a serious stove/oven and giant hood, so it's not just for show.

Ordered a Christmas Gift from the website on 11/24. On 12/13, received an email saying my order…read morehad been cancelled as the item was no longer in stock. I understand that things happen, but waiting 3 weeks to inform me seems a bit much, especially at this time of year

Beautiful spot. Very clean store. You'll need plenty of time to look at Everything you need and…read moredidn't know you needed! Service is what you expect, extremely helpful and will hold your things while you shop for more!! Huge selection of everything for your kitchen, bar and food

Love this store and this location is so amazing and bright. Staff was wonderful helping us with our…read morepurchase and holding items while we continued to shop. We found some new gluten free options and some drink mixers. The sale and no tax for Mainers is a bonus. Their cooking instructional area is beautiful

Huge store, it's like a maze but every room has something to offer. Basically you walk through this…read morehuge "house" with rooms on display with everything (I think) purchasable. You can use the app to scan items and add them to a cart, use a pencil and paper they provide, or take pictures like me. Since everything larger is DIY you have to note the location in their warehouse so you can go pick it up after your walk through. I think they also do pick up orders as well. There's also the famous cafe with the Swedish meatballs!! Quality isn't terrible and it's within price budget. They pretty much have anything you could need for a home or apartment.

This place was so much fun. I notice that even teen come to hang out~ show rooms show everything…read morethey provide in a functional way. The shopping section is just a whole bunch of trinkets and household items that is useful! Not too expensive either. I came with no plan and came out wit actually useful items that solved random struggles around my household~ honestly hard to explain how interesting some of the household items can look or appear, but they have a use~ Staff was present putting items back, stocking, and very visible with their "hello" in German (I assume) shirts. Come with or without a plan and enjoy

I had to leave a Review about the unexpected EXCEPTIONAL service I received from Le Creuset in…read moreWrenthem. Lisa Worked with me, was kind and patient she even spent time making sure I was getting the best possible pots for my needs. She even helped me arrange shipping that would best accommodate me being home when they arrived. My pots arrived yesterday and as you can see (on my Makeshift rack for now), they are stunning! It was like Christmas! I make a lot of soups and stews and am really glad I got the 7 quart. I thought it would be too big and heavy and it's not at all. I cannot wait to add more pieces to my collection and will certainly be shopping here. I hope to one day visit in person. I never expected such personal helpful service from an outlet! Thank you so much Lisa FOR ALL YOUR HELP. Greatly appreciated! I highly recommend you stop by this Le Creuset in Wrenthem Ma. And take a look at their vast selection.

I love shopping at this location the Service and selections are top notch!…read moreI love to browse and try to pick up an item or two! The sales are modest but the quality is no match for other Cookware or Utensils!

Best selection of knives. Was really excited to discover this store, and see that they take knives…read moreseriously. In Downtown LA there is a fantastic store that has an insane number of knives... maybe too many. This store claims that they they have the biggest selection of knives in New England. I feel like they have enough good knives to have a varied enough selection for different preferences, but yet not overwhelming their customers with too many choices. I got a great bread knife that I'm really happy with recently. It's just the right weight (not to light) and has a really comfortable grip and an "elegant" length. It makes cutting breads really smooth and easy to cut very thin slices. It is apparently their best bread knife, and at $150, I think the price is right. Despite being on Beacon Hill, I don't feel that their prices are high or unreasonable, but just right. The store is fun to browse through for many other kitchen or cooking supplies or gifts. As a well-stocked mom and pop store it has that quality of surprise at finding something you never thought about. The personnel is also very helpful. I've been there a couple times and they seem to be knowledgeable and willing to help, to explain things and answer questions. They have personal experience with the things they sell.

Went to this store based on fine reviews to look for a specialty Japanese knife. Upon entry, it…read morefelt like they have a good selection. But the service was bad and we encuntered terrible attitude. First of all, for a fine knife store, there was no ability to try any knife. We selected a Mac 6.5in for $150 based on our past experience. It turned out they only have the one display knife to sell in the store. We also wanted to buy a magnetic knife holder. Again, it is only available inside the sealed box. We could not open the box to examine the product. We decided to just buy the knife as a gift. Paid by credit card but had to ask the clerk to get my receipt. Even that, the first offer was by email only. Overall, it was a terrible experience. Do not go there. Not worth it.