Gene was great, he fixed my computer and at a good price. He is a little hard to get a hold of but…read morethe wait was worth it. I would reccomend him to all my friends.

I'm a hardcore Republican Capitalist. Today I experienced another form of Collective Capitalism -…read moreemployee- owned business. Sounds like a nice model! In any case, folks helped me quickly with recovering data from my laptop for my job and saved my a$$. Price was good, speed was great. I'll be back!

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

These guys are amazing!!!!!!!!! I can highly recommend them, you can really trust them with your…read moreequipment, they are extremely fast and efficient, and just as a nice plus, happen to be super nice! (...and I hardly ever give 5 stars ;-) I had 2 very successful repairs there, just never got around to writing a review: Firstly, about a year ago, when my pc all of a sudden got really slow, I brought it in to Best Buy...a horrible experience by the way: The (very impatient) guy there started the pc several times, then force shut it down each time, by simply pulling the plug, then opened it and started unscrewing parts of it in front of my eyes, to then simply tell me, I needed a new pc! When I got home, the pc wouldn't start up anymore at all!! I was extremely upset, to say the least. I really needed a second opinion, and so went to Apex, here in Malden. They were super friendly, and immediately figured out the problem: The Best Buy guy had purposefully switched two cables inside the pc, so it wouldn't start up anymore!! (...of course I went back and filed a complaint and will never go there again!!) But the most amazing thing was, since this only took 5 min., it was free of charge! I couldn't believe it, because Best Buy had offered me to keep my "trash" to either get rid of it for me, or fix it for "roughly $500"...!! I certainly learned my lesson!! The second time I had computer problems a few days ago, I went there again, and just like before, they were able to take care of the problem within minutes (my pc is 6 years old, so I am always worried it might say goodbye for good). I'm not super computer savvy, but even my tech- friends hadn't been able to figure out the problem each time...so again, it is worth so much when you can trust people with more knowledge, rather having to worry that they will take advantage of you to make a quick buck. Again, super friendly service, I want to especially thank Jose, who even remembered me from before and answered every question I had with a smile. I'm all for supporting local businesses, so I'm "doubly happy" I found them.;-)) 5 stars all around!!!

I didn't actually receive service here on a device, however I did call seeking a professional…read moreopinion about what to do with my laptop that had stopped working after a crash. I spoke with Scott and he was very patient with me and rather than trying to make money off of me on only a chance that the laptop could be fixed, he was honest with me and advised me to get a new laptop and explained why and what to look for. I really appreciate the honesty and customer service. I would recommend this business.

If you need a good used computer or help with computer issues, Lowell Computer is the place to go…read more They were very helpful and explained what they needed to do and gave me a quote for the work to be done. Thanks Lowell Computer.

These nice people are experts in most software & hardware issues, ready and able to solve any issue…read moreat reasonable prices. I have been a customer for over ten years, after starting my own business, purchased two computers from them, they set up the computer, and have solved numerous problems over the years. I rate them a "6 out of 5". /s/ a VERY happy customer George D.

It's wierd that this is the first review because I read about FirstCall on Yelp, but it must have…read morebeen in a talk thread. Anyway, I took my lap top here because my DVD player wasn't working and my computer was very slow. They fixed the player (memory problem) and removed a virus. I'm only giving four stars because they didn't explain anything to me about what they did when I came to pick it up or give me any info sheet to explain. But, my laptop is in top working order so I am overall extremely pleased with their service.

Paul's computer repair helped me replace my cracked MacBook Pro computer screen. The prices were…read morevery reasonable and significantly cheaper than Apple's services. Paul was able to order the part and have my laptop returned within a few days time. Another issue appeared and they were also able to resolve it for me. Paul kept up great communication and updated me when the part arrived and when my laptop was ready. I highly recommend utilizing Paul's shop for any computer issue. They get the job done and for a great price. Best computer repair shop on the North Shore! Thank you Paul and team!!

I paid him 362.00 upfront to put in 8 gigs of RAM and a power supply. It is 6 months later, he…read moretook my money and says he doesn't know where my computer is....I should have listened to my gut about him in the beginning He says he's retired and had a heart issue. He had about 15 computers in his office at 454 Lowell. I st in early Sept 2023 when i brought it in. Did he lose those too? I don't know what the thing is with this guy, but he should find a legitimate way of paying his bills I had to....Most people do. And we all have troubles. we aren't responsible for his.

I spoke with them over the phone twice. they were very helpful and kind. I told them i will be…read morethere in 5m. I drove for no reason- just for me to go to the main door and for it to be closed. They had a sign saying they will be back in 20-30m. I dont appreciate how I told them I was on the way just to waste time driving here because they happen to be away. This is not good communication

Nice work on the repair Mrs. Rosa. I had a very good experience at your place and will recommend…read moreyou to others. Thanks

The service here is superb. Every time I walk in I am greeted right away with a friendly smile. It…read morefeels good to know that the staff here is always ready to assist in whatever issue I may be having. Cesar is a great employee and his smile is very captivating. Brittany is such a sweetheart and quick to answer any and all questions. Whenever it does get busy there is a TV screen which they usually have channels rotating-always something good on! Conveniently located in the Beachmont/ Suffolk downs area right in the plaza of revere, you also have the dollar store, a shoe store (forgot the name!), target, Stop & Shop, and a Wendy's. So if you ever need to wait a long time you have options of going to these places while you wait. I choose this store because of their service. I love the way the staff treats their customers, and that says a lot about their business.B

I had to print something and couldn't find anywhere to do it in the area. I walked into this store…read moreas a last hope and was pleasantly surprised by how helpful they were. The man I spoke with had nothing to gain, but was kind enough to help out. He even showed me how to pair my phone to a printer over wifi which was pretty neat. I know this review is unrelated to their products. I felt the need to write this because kindness in customer service is often secondary to the bottom line, but that was not the case here.