Great staff- both pleasant AND knowledgeable (more often than not!). Great selection, and I LOVE…read morethat they carry prescription dog food that my vet prescribed. I'm NOT looked at with a blank stare when I mention "medical" terms or needs.

Ali (reception) and Dr. Sick are literally God-sent. this is the best support and care we have…read morereceived from any banfield location in the 3 different states our family has lived in. Thank you for your help!!

Purchased an AKC certified puppy in MA. Turns out he came from this puppy mill with hundreds of…read moreviolations. The puppy was very sick when we brought him home, we've spent over $1200 so far on vet bills. After learning more about this puppy mill operation it makes sense that he came home sick. Horrible review after review of puppies dying at early ages from genetic defects. My heart is absolutely broken to learn this about my newest family member. Will be dedicated to shutting ALL PUPPY MILLS DOWN.

We purchased two Shiba Inus from this pet express back in 2014. My babies are everything to me, and…read moreI don't regret shopping instead of adopting. We first purchased Chief in September 2014 and the day we brought him home he wouldn't stop coughing, and he had diarrhea, among other things. We brought him to the vet and after $1,000 vet bill he was much better. November 2014 rolls around and we get an email from pet express highlighting the new dogs that are at the store and immediately notice another Shiba. We instantly had to go see if she was sick and if she was related to our first Shiba. Of course I noticed her coughing immediately and while we were playing with her we asked them to see her papers. Same fake "breeder" name and they also provide you with a family tree that our current dog was on, he was her uncle. How does an uncle and niece end up being two months apart????? Anyways we purchased her on the spot, picked her up the next AM and immediately took her to the vet. Same issues and same vet bill. One thing the dogs do come with is some type of warranty within the first 7 days or something that you can get your vet bills paid, I ended up getting reimbursed for most of the cost of their initial vet bills - but it took months. I don't support pet express and the horror show they put these puppies through. If you have a chance take a ride by the Lynn store to see all the grown puppies in cages that no one buys from the other stores. It's sad. I did however find the two loves of my life who have ended up being amazing.

I have been shopping here for a couple of years now. I always enjoy the friendly and helpful staff…read more The pricing seems right in line with the larger national stores. One time I was in the store, a staff nutritionist was working. I asked her numerous questions regarding my older cat and his recent diagnosis of kidney disease. She was able to set up a nutrition plan. Recently, I was speaking with one of the staff members about my cat's behavior. She recommended a calming supplement that has really worked well. I have transitioned him off gabapentin.

How lucky are we to have this local gem? Once you become aware of how horrendous high-processed dry…read moredog food is for our furry family and how the industry has brainwashed our Vets - you desperately seek out the best food you can. It's difficult to find, nevermind finding sellers who know their stuff. Well, The Natural Dog has very enthusiastic and helpful employees and Dawn and Emily, in particular, have definitely researched and learned their stuff. I can't recommend this place enough.

I take Stella a Weimeriner to get the nails done early morning. Well done everytime.read more

I have to post this review......My appointment was at 8:00AM. I arrived at 8:05AM. The owner almost…read moredid not take my cat, but she did. She said she could not fully groom her, only shave her. I do admit she had mats. When I picked her up, the cost was $120 to shave her down, no shampooing. I didn't notice until I got her home and let her out of the carrier, The WORST HACK JOB, my poor cat! She was so uneven and irritated in some areas. Everyone noticed. I will never take my cat/s there again!I I read other negative reviews on Google after I posted my own, and the owner hasn't even had the decency to respond to any of them. That goes to show you the business owner does not care!

Well, it seems I'm on the outs a bit. I like this store. They've had good selection of whatever I…read moreneed, and more than once the cashier has assisted me on the spot with the app coupons, even when I'm trying to speed up for them. I've sat in line while I've seen the same. Yes it was annoying, but the attention was consistent and it's hard to complain with that. Groomers, this was the first time I brought my beast in and they were helpful, quick to assist me when I scheduled at the wrong place, and got my dog in for his nails and cut without complication. That speaks of good service, good customer interaction, and good supply. So I may be in the minority here, but sticking with 4.

animals were taken good care of and employees were knowledgeable about pet care needs, also there…read morewas a good selection of animals, corals, and products. also the employees are nice

We stopped in briefly here and loved the variety of things there were! We are far from home and our…read moredogs aren't with us right now, but if we lived around here, I can tell we'd be frequenting this shop!!

Pet lovers take note: This store alone is worth the drive to Salem! This is by far the best pet…read moreboutique I have been to! They have a huge selection of pet clothing, leashes, collars, bowls, furniture and more. They also have tons of breed-specific goodies such as stickers, key chains, ornaments, mugs, jewelry and more. The decor and displays are awesome. One of the associates there, Candy, is so sweet and very helpful. She helped me find everything I was looking for (and them some) for my Bulldog's upcoming role as Ring Bearer in my wedding. This is definitely the place to go when you want to spoil your pet!

John and Joan, the owners, are incredibly knowledgable. They are also super kind, friendly, and…read morehelpful. We've been shopping at Beverly Wild Bird & Pet for years. Every time we walk in they greet Callie (our dog) by name and are ready with a treat for her. If Callie isn't with us they ask how she is and sometimes send a little treat home with us for her. They even ask how our hedgehog is doing. BWB&P only stocks the highest quality food, treats, and toys. They are always on top of what ingredients are in each food and always know when there are recalls or when pet food companies merge or change formulas. It is nice to be confident that everything they sell is safe and high quality. John is always patient and happy to answer questions or give guidance and he is never pushy. He's happy to order something if they don't have it in stock. The prices are incredibly fair. He always carries our purchases out to our car unless we insist on doing it ourselves. Even though we've been going there for years John always says, "Watch your step!" as we are on our way out. It's a little thing but a perfect example of why I love this place. I can't recommend it enough!

Very friendly and informative, great info and products. The place is small so naturally, even…read morethough the selection is high quality, it is a tad limited. I only say that because they don't carry our food, Taste of the Wild. They did offer to order it for us, but recommended a higher quality more expensive product. They're gave us tons of info and free samples. Really nice people, would urge everyone to shop here and support your local businesses!

Really great service. The employees were very kind and helpful when I was washing my dog. I would…read morerecommend going here for everybody.

Customer service at this place sucks. We tried using the doggy wash here and our dog didn't like…read morethe dryer so she was freaking out. My husband said to our dog "calm down girl you're knocking everything out". Well the male employee working the doggy playground misheard my husband thinking he said he was going to knock the dog out (like my husband was going to hit the dog which would never happen). Instead of walking over to see if everything was okay, the employee starts screaming at my husband and making all kinds of false accusations. I will never step foot in this place again if that's how an employee is going to treat us. It was already stressful enough that are dog was getting upset then we have some old dude yelling at us...

Stopped in to the Co-op during Christmas Week and picked up…read moreabout 10 Bird Feeders. This is my 3rd year in a row buying the feeders. I was in earlier and had to order 5 - I worked with Miranda again... she is the best! Everyone got Bird Feeders again this year thanks to your great service ... and thankyou again Miranda... You are the best!

Great people. Great prices. All you need. I go here every weekend for something. And my dog is…read morealways welcome

Customer service excellent. The staff is always pleasant and helpful. The shelves well stocked.read more

I wish there were more stars to give! Ashley & Dan were instrumental in the success of raising our…read morechickens the first time, and ever since! They are true experts, but so down to earth and friendly that just through conversing with them you learn so much! They, now, are like family! It's so nice to experience that in a country over run by the mega-stores..