Great staff- both pleasant AND knowledgeable (more often than not!). Great selection, and I LOVE…read morethat they carry prescription dog food that my vet prescribed. I'm NOT looked at with a blank stare when I mention "medical" terms or needs.

Ali (reception) and Dr. Sick are literally God-sent. this is the best support and care we have…read morereceived from any banfield location in the 3 different states our family has lived in. Thank you for your help!!

Well, it seems I'm on the outs a bit. I like this store. They've had good selection of whatever I…read moreneed, and more than once the cashier has assisted me on the spot with the app coupons, even when I'm trying to speed up for them. I've sat in line while I've seen the same. Yes it was annoying, but the attention was consistent and it's hard to complain with that. Groomers, this was the first time I brought my beast in and they were helpful, quick to assist me when I scheduled at the wrong place, and got my dog in for his nails and cut without complication. That speaks of good service, good customer interaction, and good supply. So I may be in the minority here, but sticking with 4.

animals were taken good care of and employees were knowledgeable about pet care needs, also there…read morewas a good selection of animals, corals, and products. also the employees are nice

I have to post this review......My appointment was at 8:00AM. I arrived at 8:05AM. The owner almost…read moredid not take my cat, but she did. She said she could not fully groom her, only shave her. I do admit she had mats. When I picked her up, the cost was $120 to shave her down, no shampooing. I didn't notice until I got her home and let her out of the carrier, The WORST HACK JOB, my poor cat! She was so uneven and irritated in some areas. Everyone noticed. I will never take my cat/s there again!I I read other negative reviews on Google after I posted my own, and the owner hasn't even had the decency to respond to any of them. That goes to show you the business owner does not care!

I know that when I bring my baby, Taser, that I don't have to worry about the grooming outcome. He…read morealways comes back to me looking his best! I don't know what products they use, but he smells amazing when I pick him up! The business is small and super cute inside! They sell various pet items and have free treats for your fur babies! They sometimes even send your fur baby home wearing an adorable bandana during a holiday! The owner (Lola) and staff are super friendly and outgoing. My pup just loves them and all they attention he receives from them before he leaves!

Purchased an AKC certified puppy in MA. Turns out he came from this puppy mill with hundreds of…read moreviolations. The puppy was very sick when we brought him home, we've spent over $1200 so far on vet bills. After learning more about this puppy mill operation it makes sense that he came home sick. Horrible review after review of puppies dying at early ages from genetic defects. My heart is absolutely broken to learn this about my newest family member. Will be dedicated to shutting ALL PUPPY MILLS DOWN.

We purchased two Shiba Inus from this pet express back in 2014. My babies are everything to me, and…read moreI don't regret shopping instead of adopting. We first purchased Chief in September 2014 and the day we brought him home he wouldn't stop coughing, and he had diarrhea, among other things. We brought him to the vet and after $1,000 vet bill he was much better. November 2014 rolls around and we get an email from pet express highlighting the new dogs that are at the store and immediately notice another Shiba. We instantly had to go see if she was sick and if she was related to our first Shiba. Of course I noticed her coughing immediately and while we were playing with her we asked them to see her papers. Same fake "breeder" name and they also provide you with a family tree that our current dog was on, he was her uncle. How does an uncle and niece end up being two months apart????? Anyways we purchased her on the spot, picked her up the next AM and immediately took her to the vet. Same issues and same vet bill. One thing the dogs do come with is some type of warranty within the first 7 days or something that you can get your vet bills paid, I ended up getting reimbursed for most of the cost of their initial vet bills - but it took months. I don't support pet express and the horror show they put these puppies through. If you have a chance take a ride by the Lynn store to see all the grown puppies in cages that no one buys from the other stores. It's sad. I did however find the two loves of my life who have ended up being amazing.

We stopped in briefly here and loved the variety of things there were! We are far from home and our…read moredogs aren't with us right now, but if we lived around here, I can tell we'd be frequenting this shop!!

Pet lovers take note: This store alone is worth the drive to Salem! This is by far the best pet…read moreboutique I have been to! They have a huge selection of pet clothing, leashes, collars, bowls, furniture and more. They also have tons of breed-specific goodies such as stickers, key chains, ornaments, mugs, jewelry and more. The decor and displays are awesome. One of the associates there, Candy, is so sweet and very helpful. She helped me find everything I was looking for (and them some) for my Bulldog's upcoming role as Ring Bearer in my wedding. This is definitely the place to go when you want to spoil your pet!

This place is great. Local, independent and not ruined by selling out to Private Equity like the…read morevet who is scamming you did. Only the highest quality food with top shelf ingredients. If you love your pet like a family member, this is where to go to get sorted out on a real proper diet.

I have been shopping here for a couple of years now. I always enjoy the friendly and helpful staff…read more The pricing seems right in line with the larger national stores. One time I was in the store, a staff nutritionist was working. I asked her numerous questions regarding my older cat and his recent diagnosis of kidney disease. She was able to set up a nutrition plan. Recently, I was speaking with one of the staff members about my cat's behavior. She recommended a calming supplement that has really worked well. I have transitioned him off gabapentin.

Located in the heart of downtown Marblehead. A great spot if you have a cat or a dog. My wife and…read moreI stopped in to buy our golden retriever a present since we were away and they have a great selection of treats, toys, food, leashes, etc. Really impressive! We found success with the treats and a couple of toys. The prices were very reasonable and the service was warm and friendly. It's always great to support a small business. There is ample street parking.

Worldly Pets is an adorable pet store! I was strolling nearby when I was enticed by their colorful…read moredisplays of toys through the window. I'm always down to purchase a new toy for my beloved senior rescue (even if she doesn't play with them) because I just want her to have everything she's never had. The staff is beautifully organized by animal and the staff were hard at work offering pet food suggestions to dog owners with complex health issues. As I listened to their suggestions, I was impressed with their level of knowledge and care for all their customers. They seem to offer a wide variety of foods, toys, grooming supplies, and collars/leashes. I also saw on their social media pages that they have a mobile grooming salon! I believe I read they have an upcoming nail clip for cats and dogs and are donating the $15 to local animal rescues for pets in need. I thought that was so classy, philanthropic and kind. Any business that gives back gets 5-stars in my book.

This place is amazing. From the moment you step through their door, you are warmly welcomed. Our…read morelittle dog was treated like a VIP and offered loads of love, compliments, and tasty treats. Be aware, a very cute cat named Cooper roams and "supervises" the store (just in case you're visiting with your pet). This store is full of cute toys for both cats and dogs. They also have a good variety of name brand treats along with the classic staple items. They have an in-house bakery for their biscuits and cute decorated cookies in the bakery display case. You can also shop their biscuits and other dog and cat treats/products on their website too! Our little dog became obsessed with their blueberry biscuits, and we ended up purchasing a cute decorated cookie from the bakery case, too. Emma provided us with exceptional customer service that truly made our and our little dog's day. You are truly amazing, and we look forward to visiting you again when in New England. Thank you for such amazing service and quality dog treats!

On our recent stop in New England we were walking around Salem and noticed that there was a dog…read morebiscuit company and decided to bring something home to our pup - she could not come on this trip with us. We were warmly greeted by a kitty upon our arrival. He didn't even try to run out of the store! Their case in the back of the store had several different options of biscuits to bring home in cute shapes! We opted for the lobster biscuit (we were in New England after all!). The only reason I knocked off a star is because the biscuit was a little bit hard for her to chew and the red dye in the icing got ALL over her beard and on the rug. I would still say this is a great little shop to patronize!

Sure go ahead and judge a book by its cover. This shop is beautiful and has something for every…read morefour legged loved one. Firstly, it's bright and beautiful and clean. Gina carries an array of toys and chews for every breed or blend. If it's all about fun, function or fashion this is THE place to go. What a blast shopping is! Should have a puzzling problem about itching or behavior then it's time to open the book. It's time to talk to Gina. She is so knowledgable about the best foods. Food that actually has a positive effect on your dog's health-as it should , right. If it's a behavioral challenge you're challening, Gina is your Go To Girl! Proud mom of Leroy!

So cute here ! My dog loves going. It's right downtown,…read morefriendly owner! I got gifts for my friends dogs here.

We have been so fur-tunate to have the Lynnfield Polkadog location nearby because our spoiled pup…read moreONLY wants treats from here. It has been almost a bi-weekly occurrence for us! Not only is it an absolute joy for us pawrents to visit so often but our furbaby also has a blast getting tons of attention, scritches and treats from the staff. A huge shoutout to the lovely Chloe who has made every visit so wonderful! Thank you Chloe for being so kind to us, so knowledgeable and so sweet to Rari! Some of Rari's favorite Polkadog treats are the cod skins, green monstahs and the chicken littles! She'll literally do anything for Polkadog treats!! The cod chips are also one of her favorites but those only come in the pre-packaged bags. There is a huge selection of Polkadog treats in store available per weight or pre-packaged. We usually opt in for the per weight option because we like to pick and mix treats, control the amount and save a little bit while we're at it! If you do purchase the pre-packaged bags, you can bring back the empty bags to the store to be recycled. The store is decently sized and always very clean. They also carry other brands of pet food, accessories and toys. But we mainly gravitate toward the Polkadog brand treats (because Rari demands so)! We've noticed Polkadog treats are super high in quality with very simple ingredients. It's also a bonus that their treats are made local in Boston! The best dog treats are from Polkadog!! Paw-lease go to Polkadog for all your dog (and cat) needs!! I highly recommend them.

Super helpful staff! Our dog was a bit nervous coming in and they made him feel super comfortable…read more They let us try a bunch of different treat options to see which worked best for him, which was really great as we found a bunch that he loved! We will be going back for sure.