If you choose to work with this bridal salon, be aware that they do not abide by their own signed…read morecontracts. They made two consecutive errors regarding the pricing of my headpiece and veil, and refused to take accountability for it. We ended up having to pay $250 extra to cover their errors. They are cash-only, so they can get away with changing the price to whatever they want. The owner of this business is BEYOND unprofessional. She takes no accountability for the actions of herself or her employees. Her tone on the phone is belittling, shallow, and completely inconsiderate of paying customers. I am devastated that we had to give money to this woman, but my wedding is in 2 months and I had no other choice. It's a shame because the veil and headpiece are beautiful, and I had a lot of fun picking them out, but after hearing the owner arguing with my mother I wanted to leave the merchandise at the store and walk out. I'm truly disgusted, I have never encountered a place like this in my life. I manage a small business myself and could never imagine speaking to a customer like this.

I dont even know where to begin with this review. Marcela came in on her DAY OFF to help me and my…read moremom find a robe, slippers, slip, and headpiece. I live in Los Angeles so trying to plan a trip to the shop during normal business hours was impossible. When we arrived we parked in the store parking lot which is so convenient in SI! Marcela took us downstairs and we were blow away by all her beautiful things. We started with trying on robes then slips for underneath then custom Crystal slippers Lastly the head piece. When it came to trying them on Marcela had me sit down, she asked me how i was planning on wearing my hair. I showed her a pictured and then she went to work. Marcela who is also a hair dresser, gave me a beautiful up-do in 5 minutes. This was so crucial in seeing how the head piece would lay. I never got this type of service at any other bridal salons! She then placed a veil on my head so i could get the full picture. My mom and i were blown away by how special Marcela made me feel, Even on her day off she gave me the best experience. Do yourself a favor and come here for all accessories, Im SO HAPPY i did!

From the moment I walked into this bridal boutique, I felt truly special. The entire team provided…read moreoutstanding service, genuine kindness, and a level of patience that is honestly unmatched. They created the most beautiful, welcoming experience exactly how a bride should feel when searching for her wedding dress. Saying yes to my dress was everything I dreamed it would be and more. They listened, supported me, and never once made me feel rushed or pressured. Even throughout the alterations process, their patience and attention to detail were incredible. They made sure every single detail was perfect and that I felt completely confident and comfortable. I had the best bridal experience a girl could ever ask for, and I am so beyond grateful. Thank you for making such a special moment in my life feel magical from beginning to end.

If I could give zero stars I would... I had a really…read moredisappointing experience with this bridal boutique. We were required to order bridesmaid dresses 8 months in advance, which already felt unusual. After ordering, I found out I'm pregnant and the wedding will be when I'm about 5 months along, so I called the store to ask if I could simply change the size since the dress hasn't even arrived yet. The dress is from a designer whose website shows 8-9 week shipping for special orders yet the store insisted the process takes 8 months. At first I was told the bride requested the dresses early, which wasn't true. Later they changed the explanation and said their shipping takes longer than the designer's... even though that is who they place their orders through so makes absolutely no sense. After speaking with the bride, she was also told that we had to order before December because of upcoming tariffs that would supposedly increase the price. However, the dress is currently the exact same price to order today, which makes that explanation confusing as well. The bride also mentioned to the consultant during ordering that some bridesmaids could potentially be pregnant, but later I was told that if the bride had specifically said that someone is trying to get pregnant, they would have advised ordering a larger size. Apparently the wording needed to be extremely specific in order to receive that guidance. Despite the dress not even being in my possession yet or theirs, I was told I would have to purchase an entirely new dress and could not change the size or receive any credit. I understand bridal items can be final sale, but the inconsistent explanations and lack of flexibility were really disappointing especially given the circumstances. I wish there had been more honesty and willingness to help. I would absolutely never give these people my business and if you're thinking about it BEWARE. They will rip you off and try to manipulate you with zero remorse. Might I add the wedding is still 5 months away

I ordered my Jovani gown here for my best friend's wedding because it was close and convenient. I…read moreordered my dress at the end of January with the other matron of honor and at that time I was 15 pounds heavier (recently had twins). I had tried on a size 8 which was a bit snug on the hips. Granted I needed a bigger size and the woman had suggested I get a size 14. I didn't feel comfortable with that so I said I'd like to purchase a size size 12 and she was ok with that too. All was going well until I went to pick up my dress in July and it was low and behold a size 14. I tried on the dress and it was literally hanging off of my body. I expressed to the woman I wanted a new dress. She said "IVE BEEN DOING THIS FOR 40 YEARS. You don't need a new dress." She then asked me where I was getting fitted and I had said that someone that worked there was recommended by your staff, she immediately shook her head no. So that being said, I walked out completely mortified. Instead of finding a solution I was pushed out the door. I had a dress 4 times too big which was completely open back, full of glitter and embellishments that I couldn't wear. I found a wonderful seamstress who was appalled by how big my dress was and had said they've should have ordered a size 10 at tops. She cut and took in as much as she could off the dress without altering the look of the dress but it still doesn't fit like a glove like it's supposed to. The other matron of honor NEVER RECEIVED HER DRESS! We called every other week since July and was always told it would be in the following week. Well it never came and there was no explanation or solution except "here's your money back". Good luck. She had to find this gown 3 weeks before the wedding elsewhere. Here I am 3 days before the wedding with a dress that is still too big. $560 for the gown : plus the amount I needed to reconstruct my dress is just truly outrageous. I'm hoping whoever reads this review never steps foot in there ever again because I will never give Ivory and Company my business ever again.

Bought my dress from here and loved it! I needed it to be long sleeves and they were able to call…read morethe company and custom order it for me, it came out perfect but needed hemming. Their seamstress violet is amazing!

Jacquie's bridal was recommended to me by my friend who got her wedding dress here and Jacquie made…read morea custom jacket and veil according to my friend's specifications, it was gorgeous and I was excited to look for my wedding dress here. This was the second bridal shop I went to looking for a dress and Jacquie was unique in listening to what I liked and didn't like in dress styles, and taking my words into consideration as she thought of other dresses to have me try on. The first time I went after several dresses, Jacquie gave me the Maggie Sottero Gretchen dress which was the one I ended up choosing. I went to a couple other stores to see my other options within my price range and after a week, went back to Jacquie and got the dress! Not only does she have an amazing eye for choosing a dress based on feedback, she is also a phenomenal seamstress. The dress I chose was a size 12 (sample dress) and I am a size 6. Jacquie took the dress in and after two fittings, the dress was perfect and ready to go! She shortened the dress while I wore my wedding shoes and checked in with me if I liked it and what I would like changed while I was looking in the mirror. She also used the extra fabric from the bottom of the dress since I did not want a train to make a jacket and connected it to the strapless dress as I asked. It was perfect. She always responded to phone calls and was ready on time for each of my appointments. I even went on a day that there was a snowstorm and emailed to confirm that I was still coming, she said as soon as she saw my email, she got ready and was at the shop to greet me in the snowy weather. Jacquie was knowledgeable, talented, professional, timely, and really listened to what I was looking for in a dress. She is very honest as she wants her customers to be satisfied and does not exaggerate or try to deceive using sales tactics. I would highly recommend her as you are looking for a dress, she had a wonderful selection of elegant and classy bridal and bridesmaid dresses.

Horrible rude lady. Had a terrible experience a few years ago with the owner when my wife tried to…read morehave her wedding dress altered here. Well my wife wound up going elsewhere, but the owner bad-mouthed her to people and it got back to us. She just wasn't able to alter the dress to my wife's taste and started asking $800 for alterations she hated. The white fabric she used didn't even match the dress. No one waste your time. She also insulted my wife's weight while she was trying on WEDDING DRESSES and she was only about 130 pounds.

So unprofessional that they keep harassing me and calling me on private numbers to force to come in…read morethe store to get my dress fixed and to take down my reviews or else they would sue me!!!! They're lucky I don't sue them for bad service!!! Owner claims that I came in the store and tried the dress lots of times and each time it lasted over half an hour that is a TOTAL lie. I was always rushed. I have so many threatening vms one completely lying saying this gown cost $1000. Incorrect. (See contract) On top of that, they also are telling me that they will show up at my wedding reception!!! Im not greedy like them, I only asked for my money back ONCE. But they can have that and the dress bc I just went and bought a much more expensive and better gown. Please stay away they're a nightmare.

I wrote a review on facebook, but after seeing some negative comments here it bothered me because…read morethey are so far from the truth in my opinion. I unlike many brides dreaded going dress shopping. I had no idea what style, what would look good; I'm on the larger side and i thought small shops only catered to smaller girls and were so over priced. I didn't look forward at all... When i arrived there the owner and her mother were so sweet and making me feel so comfortable. The owner asked me what i wanted and i told her I HAD NO IDEA. She looked at me and said ok go in the dressing room. She came in with five dresses. I was very self conscious to get undressed but she made me feel so at ease, talking to me and making me feel i was important. The first dress was the one. She spent 10 minutes tightening it putting on the veil and head peice. She knew i wanted it ... Instead of rushing me, she continued to put on every dress after that. She also completed each look with the veil and head piece. she spent over a hour even letting me try on the first dress again. I told her i wanted it, she said to think about it no need to rush. i was so scared it would cost a lot but i got it for 1,100!!! A dress that looks at least 5 grand. The veil is absolutley gorgeous and breath taking... i have to say i wish i could relive this moment because this fitting made me excited about planning my wedding... if i had a negative experience i don't think i would of went through with the hall and party. I can't thank you guys enough for making my dream come true. Any future events i will go here for my dresses, baby's christenings, future events...

I have been waiting for over a year for my wedding gown to arrive and I am writing this 1 day…read morebefore the set date, and I have no dress to speak of. $3,400.00 is what she stole from me. SAVE YOURSELF THE MONEY AND HEARTACHE. RUN FAR AWAY FROM THIS SCAM BRIDAL SHOP. I have been waiting a while to write this review.. in hopes that Dina may make things right but as (apparently) usual for her, she has done nothing but lie. Having ruined what would've been a very simple process for me.. she is among one of the worst business owners I have ever known. On day one, when I had my first bridal gown try on. Bridesmaids and mother in law joined me. I went in with a budget of $2,500.00 and she didn't show me a single dress under $3,000.00. That should've been my first red flag but somehow we let her convince us to pay all cash and absolutely no credit immediately for a $1,000.00 discount on a beautiful gown. Leaving with just a silly paper receipt was another mistake I made. There was no guarantee of delivery and when asked for tracking info, I was ignored. After months of no contact around October I decided to contact her. She ignored me until December saying I would get my dress mid month. I explained that this was unacceptable. I needed to alter my dress and I had been asking for months already. Still no tracking info. I finally decided to reach out to the manufacturer and asked about my order. They called me back the following day and explained that THERE WAS NO ORDER FOR MY DRESS EVER SENT TO THEM. This was NOT the first time they were hearing this about the same shop with the same exact issue. They said they were sending me the dress as a courtesy and i was more grateful than words can describe. I still do not have a dress but I am hopeful that it will arrive since the manufacturer has taken over. As for Dina, the owner I have been lied to over and over. She deserves to be shutdown for being a thief. I am not the only person she has scammed and I promise I will not be her last. I'm not even mad that she showed up for the appt in pajamas, late.. but like let that be a sign. Even the experience in the store was awful. Good luck, please be wary and vigilant. Do NOT let this woman steal your money or the happiness your big day is supposed to bring.

This place is a scam do not come here. She takes your money and doesn't answer you for MONTHS. You…read moreWONT have a wedding dress for the day of your wedding. She will take your money and NEVER order the dress and then ask for MORE MONEY to "expedite" shipping. She seems very nice and responsive at first then she stops replying to calls, txts and even DM's. She will NEVER give you your dress or place an order until a month before the wedding. Don't get me started on her PAYMENT for the dress..as far as the wedding dress company says they have no PAYMENT of the dress that she placed an order for. Please save yourself the heartache and go somewhere else.

Well, it was time for my first fitting, and I officially haven't seen my dress in a year! My…read moreappointment was scheduled for 5:30PM on a weekday, and it seemed a bit hectic when I arrived with my mother and sister a half hour before. I was asked multiple times if I was the bride and what time my appointment was. I assured them that I knew I was early, and would obviously wait until the prior appointments were done. They told me to take off my coat and take a seat until I could go upstairs to try on my gown. I did as I was instructed, and I waited. 5:39PM I was heading up the stairs with my family following behind me. We went into the fitting room exactly at the top of the stairs, where there was a square pedestal, and two full length walled mirrors. Nothing fancy, and nothing run down; it was a pretty understated dressing room. The woman helping me was being very insistent on me wearing a slip skirt under my gown to give it more poof, but I explained that I am not the princess type, and I wanted to keep it A-lined. Again, multiple times she insisted, and I remained firm. Then, at last once I had the gown on, I said I would try on the skirt underneath to see what the fuss was all about. We were first told it was $140, and then she said it was $150, and she showed us the bag that the skirt was in. I was a little uncertain at first, but everyone makes mistakes. So, since my gown did have bead work at the bottom of the lining, the skirt did what it was supposed to do. The store owner said, "She's not supposed to look like herself; she's special for the day." I agree with the special part, but I don't want to look like a princess if that wasn't my "vision." These women are old-school Italian. If you are not used to this, you will of course hate this experience from the start. They have been in the business for years, and talk to you like a granddaughter or niece. They will not flatter you if you do not look flattering, and I appreciate the brutal honesty. I know alot of these reviews were complaining about alterations pricing. Alterations are FREE for the bride. I am getting my gown taken in at the bust, but at no extra cost! They ordered the correct size for me, and it fit like a glove. I can't gain or lose any more weight at this point. March 19th - Second Fitting!

The ladies here were so incredibly nice! I had purchased a wedding dress from another store and was…read moreunhappy with the alterations. With only about 2 weeks to my wedding the fixed the dress perfectly! Absolutely loved the way the bustle came out. Would highly recommend for their service, results, and pricing. The other dress store had charged me double for half the work! Pictured below is the original bustle and then the fixed one.

Laura is amazing, she helped me find my wedding reception dress. I highly recommend this store…read more Thank You! Elsa B.

Laura went above and beyond to help my mother in law get the dress she sought after for my wedding…read more I called every store on Long Island Brooklyn queens and NJ and she was the only one who could find what I needed and get it ordered. Thank you Laura !!!!!! Going the extra mile.

Gina and her husband are the best! After being sold a non-existent dress by a local bridal store (I…read moredid review them here), I needed a trustworthy seamstress to bring my vision to life. From the moment you walk into Zatsarina, you're met with kindness and professionalism. The inside is sleek and showcases all of Gina's talents. For my personal tailoring, in terms of a unique situation, I needed sleeves from a jacket placed on a spaghetti strap dress. Then, I needed a bustle added to my dress, tulle taken out of the bottom layers, and a slit added. The fabric of my jacket sleeves were very delicate (covered in beads); and I needed someone who I could fully trust. She delivered. She even hand placed matching beads in spots that were naturally not as crowded, to match the rest of the jacket. Additionally, she hemmed the sleeves of the jacket, so they were perfect. For my bustle, I wanted something that did not create a large bump around my butt, and the way she made the bustle was perfect and almost invisible. (My train was LONG, when bustled, you could not tell there were 14 buttons to make this possible.) It was so easy to connect everything- she showed my MOH a video how to do so too and even encouraged her to record it, which was super helpful dua of. my sister (MOH) was able to do it within a few minutes. Gina's work is perfection. She met with me multiple times to make sure everything was perfect and even provided directions on how to steam the day off. Also, Gina makes custom wedding dresses! Pros: attention to detail & skill Overall, my dress fit perfectly & everything held up. I would highly recommend zatsarina fashion, specifically gina for your most important tailorings. With her attention to detail and skill, you cannot go wrong!

Gina is amazing and I give her 5 stars alone. Like most brides who got married in the craziness of…read moreCOVID, I had a challenging request having alterations done in a less than 2 month window of time due to having to move our wedding date. Most places wouldn't have been able to do that, but Zatsarina's really came through. My first fitting was on August 24th with a second scheduled for September 18th and finally a pickup for October 4th. Gina was so efficient and diligent explaining what needed to be done (take in the shoulder straps, hem, bustle, etc). My first visit was thorough and she explained everything perfectly. All of the alterations would come to $800 (as I had bought off the rack at another boutique). When I came in for my fitting everything was looking great and only a few minor tweaks needed to be made. All in all, a great experience. There was a bit of a hiccup at the end when it wasn't fully ready for my pickup and still needed to be steamed. They made it work and were able to finish it while I waited. I didn't entirely like dealing with her husband but Gina was EXCEPTIONAL. She suggested a video on how to bustle which was super helpful for later. As I mentioned, I had a difficult request with such a quick turnaround time, but I'm so grateful for how everything turned out and how Gina was willing to help and deliver such high quality service.

Had the BEST experience at Lotus all thanks to Nina. Lotus was actually the first bridal store I…read morewent to with my grandmother, mom, and sister. Nina pulled all the options for me ahead of time and was able to read my vibe very quickly, and the 5th overall dress I tried on sincerely floored me!! I became obsessed. I went around to a few other places and kept trying to get the same vibe, and I never felt it. I ended up going back today to get that exact dress, and I'm so so so glad I said YESSSS at Lotus! Thank you for such a great experience. A once in a lifetime moment can feel scary but I'm glad I had Nina with me to walk me through it :)

Amazing service: so patient, kind and helpful! Appreciate all of their wonderful help! Tara was my…read morebridal consultant and she was there for me from first to last step and gave updates through the process. Great experience overall!