I hope that if you are a groom looking for a place to rent a tux you look elsewhere. The customer service here is close to terrible and the consideration is even worse.
I stopped by here at the end of January for a June wedding that would be in a locations 3 hrs away. Plenty of time to get things done. There would be 7 groomsmen and myself in the wedding. As I was trying on the tux of my choice I requested flat front pants and was told by the woman there that they aren't a popular style and that they don't stock them but could have to be special ordered if I wanted them. First, I don't care what OTHER people like. I know what I wanted for myself and didn't need her opinion. Then she tried to push me towards getting everything a size too big since "everyone else likes the loose fit." I am sorry but this is a wedding, not a night club.
Anyways, when the week came for the wedding we went to try on the tuxes. We were told we could only try on the jacket and pants. No vests or shirts could be tried on in the store. We were told you have to go home and try everything on and if there are problems to let them know. This was a Wednesday night. My wedding was on a Saturday and I was supossed to travel the 300 miles to the wedding location that night. I was forced to wait until the next day because the shirt and vest did not fit! Not only that but they gave me the wrong style pants and told me the flat fronts were never ordered for me (THE GROOM!!!). They had 5 months to take care of this. So I had to wait around until the next day to replaced everything and hope my pants arrived (they didn't). The original pants they gave me were HUGE. I am a 33 waist. They gaev me a 36 and pulled the side clips in. This left me with a droopy backside. I t looked like I walked out of an MC Hammer video circa 1990. It was a joke. As for the vest, they gave me a vest that was my size by still had the hem in it. The shirt was too big and I was told the next size down would be too small. The guy there then made the comment that he didn't understand why i didn't just go BUY my own tux for the wedding. In the end, I had to go buy my own shirt that would fit because they didnt have one that would. I am a normal size medium by the way.
To top it all off, when I spoke to the seamstress about when she would be available in the case any problems existed she gave me the times and told me I should come in as early as possible since she would get busy since it was prom season. I was speechless. I ordered my tux 5 months in advance. Told them the conditions we would be under. They knew in advance it would be an out of town wedding and the date. And now they are going to rush me out the door because some 17 yr old has his prom at a local catering hall? You have to be kidding, right? You and your wife spend thousand upon thousands of dollars for your wedding and it all can come undone because the tux place is more concerned about a prom than your wedding day. Unbelievable.
When we arrived at the location, my groomsmen had issues that ranged from missing buttons on their vests, loose (hanging by a thread) button on the jacket and even shoes with holes in them. Yes, I said that correctly. The shoe tore at the seams and had a huge hole in it. Thankfully, my brother who came the day of the wedding and was back in SI was able to go back to the store and get some of these things replaced and brought them down the day of the wedding.
The aggravation this place caused me the days leading up to and the day of my wedding is inexcusable. I wasn't even given an apology for any of this. If it wasn't for my new mother-in-law having the smarts to bring her sewing kit, the tuxes could have been a major problem.
Save yourself the frustration you definitely do not need on your wedding day and stay away from this place. read more