I worked with the Magnolia Home Theater team at Best Buy Santana Row for a home A/V project from…read moreDecember 2024 through February 2025. Alfredo Villagomez was assigned as my point of contact. Prior to project payment, communication was prompt and responsive. During installation, I was advised to order more materials than needed (speaker wire, RG6 cables, power conditioner) as a precaution, with the clear assurance that any excess would be returned and refunded by Best Buy. Following completion, I personally returned all excess materials to the store, exactly as aligned with the Magnolia team. Fast forward to today -- it has been over 7 months and more than 15 calls, emails, and messages, with zero response or resolution. Alfredo has effectively gone completely unresponsive. I was advised to escalate to his manager, Austin Nicholson, but it has now been 2 months since escalation with still no acknowledgment or follow-up. This reflects serious organizational and accountability issues. At a minimum, excess inventory should be flagged in their systems -- yet no action has been taken. What's most concerning is the complete lack of ownership or effort to reconcile the issue. This is the first time I've experienced a large national retailer effectively keeping a customer's money without explanation or response. Very disappointing experience from a brand I expected far better from.

Today, I decided to do something different, change up the pace. Today, I'm in Silicon Valley…read more Today, I'm at Best Buy at Santana Row. I have some personal history with this location. I haven't been back here in a very long time, and it slightly looks different inside. This is one of the nicer Stores, it's Two Stories. I went to pick-up my new Sony - WH-CH520 Noise Canceling Wireless Headphone - Black, I checked Inventory, it was the last one in Stock and in the Case here, so I had to get it. I'm glad that I got it.

This is our second project, repeat customer. You can expect that they will explain the problem and…read moreoffer you the most efficient way to solve your issue. Pricing and the quality of work are spot on. Thank you for serving our business needs.

Very reasonable and capable pc repair. Nice guys too. They are happy to explain things patiently…read moreand answer questions, and do not seem to be out to sell you stuff you don't need. I will make this my go to PC repair spot.

I met Nick many years ago when I needed an honest factory tech for my Rega P5 turntable. It was…read moreintroducing an electrical hum into the phono stage and the Rega rep who originally sold it to me wanted to sell me new tubes for my preamp instead of identifying the problem with the turntable. I walked out and never went back. Since then I've relied on Nick to help me put together a sound system that I am now *very* happy with. No BS, just solid advice, long experience, an impressive depth of knowledge and a genuine desire to get you the best sound you've ever had. Nick will tell you the truth. He can repair and upgrade as well. He primarily represents Audio Note UK (which now comprises the bulk of my system) but he specializes in getting the best sound, new or pre owned, for you within your means. This is genuinely important to him. Nick and his wife Lee are good people. I trust them.

They are truly amazing people. I had some issues setting up my turntable and speaker system…read more Even though I didn't purchase the audio system directly from them, they were happy to provide consultations over the phone and reviewed all the photos and steps I sent. They are incredibly knowledgeable and walked me through instructions I might have missed. They even followed up with a call afterward. I would highly recommend them.

I'm not a techie person, but I was glad to tag along with my son to this particular expedition! Lol…read morehe's making his own computer and needed some specialty parts that he could buy, and physically see in person here at this particular location. The different employees at work here were all incredibly helpful in assisting my son on building his computer, they pretty nerdy, but all in the good way! Lol a lot of items were behind the lock cabinets, but there was an employee behind the counter that could quickly come unlock everything. They had their own private parking lot in the back and prices were basically the same as online my son said, unless you were buying us somewhat used item from a private vendor. So yes, I will come here again to tag along with my son since I do not know how to make my own computer, but he does. He loves this place!!

Came by the other day to pick up a microSD card. Central Computers has 2000s vibes when Fry's was…read morein town. Parking is plentiful in the private lot or on the street. The store is pretty much secured so staff is required to gain access to stuff. Despite a slightly higher price in store, they match prices to their own website. Store inventory is also reflected on the website which is helpful. Staff were wearing uniforms and were friendly. The store was pretty cramped though.

This repair shop was assigned to perform warranty work on my LG tv and feel fortunate to have them…read moredo the repair. Sean was very friendly and cordial in diagnosing my issue over the initial call. Texted him pictures of the screen problem and he ordered the part right away. He and his partner then came out to replace the screen upon receiving the replacement from LG. They were very professional and took great care working around my living room and meticulous in their work. Sean and his company are a gem in this industry. Most major appliances and electronics company after sales and warranty repair channels are notoriously terrible and can be a nightmare to deal with. I can say this experience single handedly restored my confidence in LG TVs. LG should feel very proud and reward their repair shops as good as Sean's as he's a great asset to have which reflects to LGs overall customer service reputation.

Couldn't have had a better experience. Sean was extremely helpful and knowledgeable about my issue…read morewith my TV. He took care of it quicker than I could've ever imagined and the price was more than reasonable. Thanks Sean!

The Geek Squad here is awesome. Super chill and always willing to do what is needed for their…read morecustomers. Had a difficult situation with a bad power supply that required extra fixes afterwards. Recommend the Best Buy Total Membership 100%.

The employee helping in the back where the tvs were, did a great job helping my friend find a tv…read more Very spacious inside, but honestly like every other BB, empty. But this was at least a good location holding one of the tvs needed.

In the last few days I've been to this Staples store and wanted to highlight the excellent service…read moreI received there. First Wendy helped me with toner and also walked me through how to set up a login on Staples site. She was so patient with me and went over and above in assisting me. Today I needed to scan some documents and had never used the printers there for that purpose. Talk about helpful Kai walked me so patently through the process and helped when I got snagged a couple of times. It's so rare to find this level of Customer Service these days. Well done Wendy and Kai! You made my week

Ordered business cards went to pick them up a day after since it was supposed to be ready at 8:30…read more(they close at 9:00pm) so figured they'd have them today they should've been ready the day before but went to get them in the afternoon, but the cutter for the cards broke. No email no heads up no nothing. They apparently didn't call someone to fix it because their break was about to start and they had to go. Very disappointed on their lack of professionalism and now I have to wait 3 more days.

Michael is fabulous!!! Fixed problems I didn't quite realize were problems. They were. Once they…read morewere fixed, I got it! Anyway, I was so impressed with how quickly we got through several issues on my HP laptop & Mac. Very reasonably priced. His biz is a service you don't want to have to use, but it's really good to know it's there!!

I have used Michael's service twice and couldn't be happier…read more The most recent time was for a young friend who had removed his laptop memory and in the process ruined it. Michael ran diagnostics, discovered it was a memory problem, ordered and replaced the memory, then after it booted up, discovered an operating system problem. Complete reinstall of Windows, updates to O/S and drivers, and it runs like a cheetah. Plus, he cleaned off the schmutz! The price was very reasonable for the work involved. I recommend him without hesitation.

Came to the store today to look for karaoke equipment so I could fix the sound system problem I…read morehave at home. Customer service was great here. Marwan was very knowledgeable. You could tell he knows his stuff and speaks the truth. Equipment prices here are reasonable and comparable to others. Lots of brand names, levels and options depends on your needs. I'm so glad I finally found my audio go to shop locally.

They have so much great gear, all the things a pro needs!!! But their customer service needs work…read more You get followed/stalked as if you'll steal something, and if you say you're just looking around they get mad. They need to play some background music and let customers look around for a minute.

I've brought several of my laptop computers to this location before and have been satisfied with…read morethe service each time. Professional and friendly. You get what you pay for! Thanks!

This was my first time ever in a central computers company! Wow, was I ever impressed!! My son is…read morevery techy and was building his own computer. He bought some memory or computer gaming thing online and had the gentleman behind the counter. Check to make sure it was working. Granted he couldn't see exactly what was on the gaming cartridge until he got the rest of it up and running, but we bought the other remaining pieces of his computer here. Everything was incredibly organized and in lockboxes, but the employees were able to unlock and let you look or read the description of each item if need be. I wish I could give better details of all the computer pieces they had but honestly it's way over my head!! They literally had everything my son needed to make his own gaming PC! The last picture is my son's computer up and running. He bought the majority of the pieces here at Central computers!