I purchased Bose QuietComfort SC Noise Cancelling Headphones for my son to use when he flies across the country. He loved the headphones because the noise on the plane was completely blocked out. After constant use, one of the ear cushions ripped.
I visited the Bose website to purchase a cushion kit to replace the ripped ear cushion. We needed black, but black was not available from the website, so I called to talk to a Bose representative. I waited on hold for a few minutes and then spoke to a rep. She was going to send us a black cushion kit for free, since the headphones are still under warranty. When she checked for the cushion kit, she discovered black was not available. The colors available were not even close to black, so I sent back our headphones, and the rep sent us new Bose QuietComfort SC Noise Cancelling Headphones with the charger and case. We received the item in about a week. Customer service doesn't get better than this! All our family's future electronic purchases will always be Bose. Thank you, Bose. read more