I have been a customer since 2020 and currently in 2024, what I can say is their donuts are second to none and this is why they get three stars but their customer service is less than desirable. Especially in the mornings there's this girl with a mask which is already weird to be walking around, looking like she's to be a surgeon and forgot to take it off but what I find about the people who wear masks is that unfortunately it's almost as if they think they can be more rude to people with a mask on like we can't see them. It's a very strange psychology, but I believe there's something to it. In general, I find that anytime there is a rush, they are not trained well at the store and are unable to handle it with politeness. If I'm there to pick up a mobile order, I say thank you I appreciate it and they say yeah and they say with a bit of an attitude. Have a great day, sir. That's what they should say, and it shouldn't be like pulling teeth. This is something I consistently anytime they are busy. Beyond annoying and definitely makes me not go there. The place literally loses money because of their attitude problem. Don't get me wrong it seems to be a theme most places you go, but I don't accept any excuse when there are places like Dutch Bros and Portillo's and In-N-Out where employees maintain a very high level of customer service consistently. read more

My sister always enjoys her birthday with these donuts yearly . Thank you ! Perfect ! read more

Good customer service and the drinks are ok. As far as there donuts go, there plain aweful. Never fresh tastes dry and they leave them sitting for way too long. Go to KH star or sunrise donuts for a close by option this place is disgusting. read more

I buy donuts here over Dunkin because of the freshness and how soft and tasty they are. Today 6/15 I stopped in for a dozen donuts, got home and took out my favorite one and wanted to vomit from the old grease taste they had. I'm very disappointed. read more

BoSa Donuts - Coffee & Tea Near Me - Surprise, Arizona

Eh. If you're gonna charge me $15 for a dozen donuts, I'd hope they aren't the size of a pencil. Do yourself a favor and go to Bashas. They're just as good, if not better and $6.99/dozen....and consistent in size. read more

BoSa Donuts - The thinnest long John ever. - Coffee & Tea Near Me - Surprise, Arizona

this donut place is my new fave now..they just opened this one over here in Surprise, which is good because they're closer. now we don't have to very far ;-) Their donuts are always fresh, then I would pair it with some Taro smoothie with Boba. Just perfect match for me! And I'm glad they did exactly what I asked of them, to make my smoothie extra creamy ^_^ Since they just opened, they were pretty busy with lots of customers coming in and out . Which is good. Come and give this place a try! read more

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Ok here's the deal. The donuts are delicious and I'd come m as often as possible. The service was good as well. I however was so bummed to see that their taro and other fruit smoothies as well as their milk tea is made from powder and you can definitely taste it...well I could it mine. It didn't seem to be mixed well. First time in my life I didn't finish my drink . I love boba. The boba was also bland and not as fresh as I'd like. I wish I could give more stars because the donuts are delicious but those drinks were not worth the cost. read more

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Past Saturday we decided to explore BoSa Donuts. They're absolutely delicious! We loved the coconut cream and pumpkin the best! We'll definitely go back to try other flavors BoSa is offering. I loved their coffee! We'll come back soon read more

BoSa Donuts - BoSa Donuts - Coffee & Tea Near Me - Surprise, Arizona

Haven't met a Bosa I don't like! Awesome prices, yummy donuts/drinks, great service, and always clean. read more

Always so fresh and yummy. Definitely will satisfy a sugar craving. Conveniently located. Clean

The donuts are OK. I wish they were nice and warm. I understand it is not possible however, I do come in at 6 AM. I stopped eating donuts for about 12 years but back then I remember getting two nice and warm glaze donuts and a nice chocolate milk. I wanted to replicate that feeling this establishment did not provide that for me. Secondly !! I really want to emphasize on the strawberry banana smoothie being genuinely disgusting . I fully agree with the lady who left a review 12 months ago. She said it perfectly I originally was going to go to McDonald's but I said you know what I'll try a fresh strawberry, banana, smoothie and two glazed donuts.... I only took one sip of the smoothie before throwing it away . read more

BoSa in Surprise is always a delight! The food is always great, donuts are fresh and plentiful. The customer service is always fast and friendly. read more

Great donuts some times and this is my only taking off one star, it starts to harden after a little bit and one time I got some donuts and they got all mushy hard and they melted and they were just not that good but besides that their donuts are amazing and I definitely recommend this place also if you go ahead try the Mingo's movie is the bomb!!! read more

BoSa Donuts - Me luv doughnut - Coffee & Tea Near Me - Surprise, Arizona

The red velvet cake donut and chocolate cake donuts are bomb. I can't recommend any of the other flavors but that red velvet is so delicious. We went here 2 days in a row. read more

Here in Surprise for Christmas vacation. EXCELLENT donuts. Been here twice this week and hope to make it back once more before we leave.

Melting your mouth donuts. Went back twice within a week. We really only buy glazed donuts, and these have to be in the top 3 donut places ever. Yum! read more

This place has good customer service I ordered a boba tea and dozen donuts..... was good stuff but kinda expensive. But there donuts and taro tea was spot on read more

Light fluffy delicious donuts. Best I've had in Surprise. And they carry the butterfly donut which hardly no one makes. I'll be back... read more

BoSa Donuts - Butterfly donut. - Coffee & Tea Near Me - Surprise, Arizona

Always excellent service. Also well stocked with ample supply of products. Every donut we've tried has been better than what we find anywhere else. read more

I have been wanting to try this place since we bought our house. Today after picking up my grandson, he said he wanted a donut so now was my chance! The staff was really nice , they had a great selection of donuts and drinks. read more

Delicious donuts The Boston cream was light n fluffy and filled with cream no skimping out. My favorite spot for donuts.

Great fresh donuts even late in the afternoon! It was good surprise. The service person was patient waiting for people to make up their mind. read more

I love the food and boba from here, but lately the service has been crappy. The girl that was grabbing our doughnuts acted like she hated her job and she had such an attitude. She also got us the wrong doughnuts. We asked for a vanilla filled doughnut, she gave us lemon. She also gave us a chocolate filled doughnut, which we didn't ask for. Probably not going to go again because of the service. read more

I tried BoSa Donuts for the first time about two weeks ago, fantastic! The new location doesn't disappoint and looks as though it's an exact carbon copy of the other store I first went to. They not only have donuts, they have, shakes, sandwiches, lots of beverages and many other items that have combined for an amazing fusion of ideas that go well together. My only complaint, seemingly obligatory tips when you pay with a credit card! WTF? You want a tip, so you force me to reject you at the register? Not cool!!! Everything is else is great and the taste is worth the visit. We will return, prepared to reject the cashier. I'm all for tipping, but don't force it on me! read more

BoSa Donuts - Donuts!!! - Coffee & Tea Near Me - Surprise, Arizona

Don't know what all the rave is about. It's a donut shop, and not even good at that... Not sure about coming back. Prefer other spots in town. read more

I've heard people rave about these donuts. So they opened in Surprise and I had to give it a try. This is just another chain! At best... mediocre. You might as well just go across the parking lot and get your donuts from Walmart. If you're in Surprise and you want a good donut. I recommend Star Donuts. Independently owned and some of the best doughnuts you'll put in your mouth read more

Got these through DoorDash today. Lots of choices and all the ones we chose were delicious. If you can eat these without saying BoSa deeznuts then I applaud you. My boyfriend did not accomplish this. I will get donuts here again. read more

BoSa Donuts - Apple Fritters and old fashioned, sprinkles, glazed and crumb. Yumb. - Coffee & Tea Near Me - Surprise, Arizona

They have a decent variety. Donuts seem very average. My kids really enjoyed them. The chocolate donut holes were quite good, but the regular donuts were like I said, average, as you'd expect from a grocery store. Basha's are much better. We got 1.5 dozen plus donut holes. They also serve beverages and such, but we didn't get any. The employees were friendly and patient. read more

Fresh donuts even when I stopped by in the middle of the day on a Sunday afternoon. You can't go wrong! The staff was very patient and friendly. Wish I could had this shop back home (Chicago) read more

Great donuts and boba! A small, but cozy donut shop with good customer service. I wish it was closer to where I live so I could visit more often. read more

Staff was very nice. The breakfast sandwiches are tasty. However I don't recommend the donuts they are the worst donuts I have ever had. They don't have the beautiful glaze that donuts should they are fried bread. read more

Really great donuts... The only downside and what keeps from a 5 star is that they're the only location I've been to that doesn't throw in some extra donuts in addition to what you order. Just is inconsistent from the other locations. read more

If you like breakfast don't let the name Bosa donuts sway you from stopping in for a nice breakfast sandwich and coffee, I popped in to pick up some donuts and coffee for the staff at 7 am. They have a nice selection of lunch options as well which include croissants and bagels and different types of lunch meats. The coffee is a medium roast and it's great! I always order a #1 combo it's a buttery, flakey ham and cheese Croissant but I add egg. price is good for the quality. Staff is very nice, quick service, and it smells like sugary chocolate reminds of Spain when I'd walk passed the bakery's in Madrid. They also have boba and snow cones If you'd like to add some your items to your sweet tooth cravings! read more

BoSa Donuts - Oh man I wish I liked donuts they have over 20 different varieties and all fresh - Coffee & Tea Near Me - Surprise, Arizona

Thanks lady in the red t shirt this morning for being so rude to me this morning while making smoothies...I stated no whip cream on the smoothies as she was putting the whip cream on them and then shouted at me saying "IM NOT MAKING YOUR SMOOTHIES".... Ok sorry as she turns and gives me the bitch look.... Lucky enough we like your smoothies and donuts so we will continue to put up with your bitchy attitude... read more

Always helpful and work very quickly even though they run a busy store! The ladies that work their are professional and train their newer staff very well always read more

Great service and location. Store is clean and all donuts were in stock. One dozen is $10.39. The apple fritter, original glazed and Boston cream are my favorite here. They also have smoothies, boba tea, hot breakfast items, coffee and more. read more

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Worst donuts in surprise. They treat their employees like crap. They get one dollar per hour worked in tips. That tip you keep adding is going to the owners not the one you think you ate tipping. read more

A lot of flavors. Delicious, fresh and super soft! It's easy to see why this business is popping up everywhere. Will definitely return.

The past two days, I came in for donuts well before closing time and you were out of just about everything. Tuesday night you actually had no donuts at all, just a couple of muffins and croissants. My family loves your donuts and I hope this is NOT going to be an ongoing problem. read more

I usually go to a donut shop on Bell rd. but this new one was near my house so I thought I'd try it out with my kids.The donuts were fresh, friendly staff and plenty of seating arrangements! read more