The older female assistant manager working there on Friday was rude and did not want to accept an exchange from a purchase done at a different location. She went on to say the item was not carried by their, even when it was purchased from a Boot Barn location. While I do enjoy shopping there, considering we're limited on western west locations in Tucson, she could have been a bit more cordial to customers. Literally the only thing she had to do is be cordial and provide service read more

Rude employees, no greeting, no may I help you. You lost my business. I will be going to the Broadway location to buy my boots.

Cheryl gave us the best service!! Never have met such an amazing clerk here until now! You truly made our trip magical! Greg and I will remember you for forever and will most definitely be back, hopefully seeing you again! read more

I use to go to the boot barn in Tucson, AZ. Big selection of boots, clothing and accessories. Top brands.

Great place, great selection. I would work on my younger cashiers attitude, and very dismissive not friendly at all . I didn'tt feel welcome at all or maybe she just don't like brown and proud people likele me. Other wise its great. read more

I love the layout of this place, they have all of their sizes for all their boots laid out so you can try out as many pairs as you want to your heart's content, without waiting for someone to bring out your size from the back like at most shoe stores. Huge selection and Friendly staff as well. read more

This Boot Barn location is great! I was looking to reshape my straw hat and immediately someone came over and she do a beautiful job. My spouse and I went to the location on Broadway and had the worst experience. We will make the drive from Vail to the Oracle location in the future. Thanks again ladies. read more

Store in Tucson did not have size shirt i needed. Staff very nice. Was able to order it online from them. Fit and finish excellent.

I am the opposite of their usual customer I'm sure but I wanted to get some things for a "Dutton Ranch" themed New Years Eve party in Arizona. The woman who helped me (Angel I think was her name) was so nice and helpful I felt comfortable and bought way more than I planned but it was very reasonable! I bought my husband boots and he loved the comfort and look so much he's wearing them all over Seattle now. Thanks Boot Barn - for making us feel warm and welcome in your store! Even though we are clearly poseurs! read more

I was traveling and needed a pair of Wranglers. I was met by happy female staff team member and directed to where I needed to go and she assisted me and I got the size and the style I needed. I also visited the hat department, and I was assisted by a male staff team member and purchased some hat felt cleaner. It was a great experience and what I expected. I recommend to go there for your western clothes needs. Also, got nice Thank you when leaving too. read more

I was looking for a pair of boots (that weren't made out of an animal) and was told to come here. After a half a day of speaking on the phone with DIrk, the general manager, I finally(also after my run in with the Tucson Police) made it in to Boot Barn. I was amazed at the selection of, well, everything! Most items there were not my style(I'm not a cowgirl) but they had some really cute plaid men and women's shirts that were on sale, so I snagged a couple for me and the hubby. Anyway, back to the boots. Ms. Colleen was the sweetest and most attentive sales woman I have ever encountered. She didn't make fun of me for not wanting to wear an animal and didn't try to pressure me with any up-selling. Colleen listened to what I wanted and after only a few selections, hit the nail on the head and I walked out with an adorable pair of black boots for $90. They also have a great selection of Dickie girl pants for just $29.99. I plan on coming back here for some of those and probably a few more plaid shirts as well. Thank you Colleen and Dirk for making this city girl feel welcome. read more

I was looking for a particular need in a cowboy boot and the staff honed right into it. Leather sole, low heel and still stylish.

Amazing service! First time in this store on our visit to Arizona! I receive the chain stores emails but never actually ventured into one of the stores. Amazing selection of boots and western wear. Extremely friendly and helpful staff! I highly recommend dropping in! You won't be disappointed!! read more

My experience at Boot Barn was a little bizarre. I drove across town to this location because the boots that I was trying to purchase at the broadway location was damaged. I got to the counter to purchase my boots and slid my credit card. The girl at the cashier, bagged up my boots while I was signing up for a rewards point membership and handed me the bag. I walk out and drove home, 20 minutes later I get a call from this boot barn saying that I walked out with an unpaid merchandise. The girl should've made sure the purchase went through before handing me the bag and letting me walk out. I thought the receipt was in the bag as well as my membership card but it wasn't. I spoke on the phone with the manager named Britney and she explained that I needed to come back to the store to scan and make the purchase when it wasn't my fault their employee lacked on their responsibility. After 10 minutes on the phone, I was able to work out the situation and make the purchase. read more

Boot Barn - Shoe Stores Near Me - Tucson, Arizona

Decent customer service. I had trouble picking out boots but Frankie was a huge help and hes really hot 10/10 will go back

The only Boot Barn in Tucson that had Justin Gypsy Boots in my size. Customer service by Dominick was great! Thank you for your help and friendly service. Great Job! read more

Free rodeo tickets right now. =) Can always find something I want.

my husband bought alloy toe boots , the ariat brand to be exact and after 3 weeks they fell apart. we were able to do an exchange but I would have preferred a refund since they were not even a month old. the staff is nice but the manager just made it seem like this huge task. read more

Bought a straw Stetson their. Good price and a nice hat which is why I bought it, however no one in the store with the exception of a part time employee who is never their is apparently the only one who can steam and shape hats. Partially my fault for buying at the store however, I was willing to wait a couple days and go back to see this person. 5 weeks later still no site of this guy. Don't buy a hat from these people, don't understand the concept of selling something you cannot service. read more

This used to be one of the best western clothing stores in town. It appears that they have new management. The great knowledgeable staff that used to work there is now gone, replaced by pretty faces that really don't know much about the product. And they really don't seem to give a shit when you are looking for a particular item. There are better places in town. read more

This place has every boot known to man. Well, okay, every boot made by the 3-fingered, 2-toed, one-eyed kids in China. Seriously, they're not even made in Mexico (which turns out some excellent leather work). Good selection of cowboy hats, but would like to see some better quality boots. read more

Had trouble finding the store as the address on the website is wrong. STORE WIDE SALE actually means only a couple items on sale in each department! 3 very nice clerks, BUT, the assistant manager that runs the place is rude, obnoxious and generally not nice! I feel bad for the staff working for her. Didn't purchase anything because of the assistant manager. Might go to a different Boot Barn, but will never go back to that one. read more