Kathy was extremely helpful and friendly. She helped my daughter pick out a new belt and jewelry. I recommend asking for Kathy next time you visit the store. read more

Took my hat in for a cleaning and the younger girls that worked there were very nice and tried to be as helpful as they could but another older gal named Lisa I believe came over to try and help them clean my hat and she has her back turned and exclaims "this thing is grungy!" And how much of a mess it is... the younger gals were obviously surprised and kind of stuttered and let her know that the customer(myself) was right there, and she turns around, looks at me, and says "well it is". Was my hat dirty? Yeah. That's why I brought it in for a cleaning. It had dirt and some dog hair on it... It surely wasn't "grungy" though. And to exclaim how "grungy" it is and then turn and look at me and say "well it is" is pretty rude. Two stars because the other gals were nice but this really put a bad taste in my mouth for this store. read more

Two stars only because of the selection and because they give a military discount. The customer service was poor. They walked by the other Hispanic man and me multiple times, and when the man asked a question, the employee acted like she didn't understand "do you have 9s" and walked away. They gave me this look like they assumed I was going to steal. Had to look for what I wanted without help. read more

Selection of boots was good. Customer service was great. Everyone was pleasant and helpful. Store is clean and well organized. I didn't go for boots but now I'm definitely thinking about new pair. My daughter was very pleased with her boots. read more

My baby girl love this place. Too bad we live so far away. The closest location near us would be in Torrance. However we stopped by here last week since we were visiting folks here in town. I looked at all the different cowboy boots and hats in style. Everything is expensive here, So do not forget your wallet or credit cards lol. I bought her some boots and dresses. She has plenty of hats. Nice customer service here. Lots of things to buy here. We will be back when in the area. read more

Every time I come to this store, I am always greeted with friendly service and asked if I need assistance. The ladies that work here are helpful and sweet! Bootbarn has great jeans, boots, hats and just about any clothing for any occasion! I really enjoy shopping here! read more

Love my boots I buy here. For concerts, horseback riding lessons. Or just wearing to feel invincible. I have great memories of visiting my uncle the cowboy as a kid. Wearing boots brings all that back. It's ok to wear designer brands one day & cowgirl gear the next. The t-shirts I buy here or online are cute for concerts. I also bought a dress online. Girls at the San Dimas store were helpful in choosing my first boots. I wore them to the fair and they were very comfortable. I get great compliment at concerts read more

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First time coming here and will be the last. I came to this place to exchange a Carhartt jacket cause the nearest store was in LA. Live in La Verne and didn't want to drive all the way to LA. I explained I wanted to exchange to one of the ladies and she straight up said no and offered no explanation or no other way to help. Terrible customer service and rude workers. read more

I swear EVERYTIME I come , I leave a happy camper ! The service is beyond excellent . The staff do everything to make sure you get what you're looking for. She even called around to find other stores that had my size ... I isn't even have to ask ! To say the least, I am very pleased with my experience and I got my boots just in time for stagecoach read more

Boot Barn - Shoe Stores Near Me - San Dimas, California

I spent thousands of dollars there. Bought some 650$ boots that are 30 days old that are falling apart and asked to maybe exchange or help with returning it to manufacture to no avail. Where is used to be very helpful unfortunately very rude. Lost a long time customer for good. read more

I love this Boot Barn! I've found a few things here myself, including supplies to keep my boots nice, but I always go here to buy gifts and clothing for family members. The staff is always so nice and they're so helpful. Any time I've had questions, they've been more than willing to help me. Their western wear section could be a little better (traditional western wear), but their clothes are cute for the style they are. If you're into any type of western products or in need of cowboy hats/boots, definitely come here! read more

We were in the boot barn on Sunday and the customer service was excellent check out line went very quick good job

First time in to a Boot Barn today. Absolutely loved it! Great selection, very organized, and the staff was so friendly and super helpful to me. I will definitely be back. read more

I went here with Debra R and Jose R a day ago. I got a pair of boots and leather cleaner. The store was really nice.

Nasty "Karen", name tag said Kelly, manager yelling at sales associates like they're garbage, made one guy cry could hear her screaming at him in the back room Needed work boots and shirts but not bad enough to watch what these poor kids have to put up with from this monster. Had to walk out before I chewed HER out. Won't spend a dime in a store that lets their managers treat employees like dirt. Tip to employees contact your HR Dept. You don't need to tolerate this kind of abuse. read more

This is the best Boot Barn I have been too. Such great customer service and the nicest employees. Thank you for making me feel important and comfortable. read more

JULIE WAS THE BEST!! Absolutely theee best customer service we ever had. She helped my 6 year old baby boy find his first pair of boots, hat and belt and assisted my husband with his work boots. She set the standard for customer service! read more

Me and my husband went to buy me some cowgirl boots. I've also ordered jeans online. All the girls were so nice, but the way we are Mexicans. We never felt mistreated or ignored. They went above and beyond to help us out. Great customer service, great selection of clothing, belts, hats & boots. Definitely will go back there. read more

I have never felt so uncomfortable shopping somewhere in my whole life . I walk in and immediately am being stared at like I shouldn't be here . I walk around and employees tend to follow me and ask if I'm okay a million times . I head over the the belt rack and one employee runs over and gets inches from me and starts to tend to a rack of belts that looks like nothing needs fixing and again asks if I'm okay . I work retail and know that the employees behavior was pointing towards them thinking I'm going to steal something . I'm literally wearing like $10k in jewelry and a Rolex , like what do you think I need to steal for ? I didn't even get a chance to ask them what I was there for , but honestly didn't feel comfortable talking to anyone there so I left . I will never come back read more

If I could give this place negative stars I would!!! The workers are so RUDE! They would look at me if I was going to take something! I'm Hispanic I'm from Idaho tho & every time I would walk somewhere else someone would just have eyes on me! No one asked me how I was doing or if I needed anything and a white couple passed me and they asked them if everything was okay if they needed help. My boyfriend bought a belt and the cashier name LISA didn't even say hi, nothing just told us what the total was. I over heard how she spoke to the next white customer and was all friendly! Never felt so uncomfortable Ever because of my race! The saddest thing is that i LOVE that store all my family does but they for sure lost a valuable customer that by the way BUYS ALOT from there. Never again! read more

Thank you Zoe for all your help .. you helped me over the phone to research my last purchase and find boot size .. and helped with my purchase in the store... thank you to everyone... everyone was so nice and helpful .. read more

If I could give this place zero stars I would they are rude beyond anything my husband and I have ever experienced he has been buying boots for work at boot barn for many years now this was the first time he went to this location not only are they racist but no help at all read more

Awful customer service, the ladies working there are rude. They are not helpful at all.

There is a manager named Kelly there who I've heard multiple times talking down to her associates unprofessionally in front of customers.

Only rating a two because staff member Diana. (I had to ask other staff what her name was cause she also wasn't wearing a name badge.) While waiting in line she had an unwelcoming look. I get it. Some people chronically have a look like this. We asked her to use the restroom for our 10 year old who was on the verge of an emergency.. she told me it was out of order. We're regulars and staff normally allows our littles to use the restroom. While being at checkout she had a nasty attitude with everyone. If customer service isn't for you.. go work at a warehouse where you don't have to deal with people. read more

Love coming here. The service is always great and very friendly. Place is always organized and in stock. read more

Boot Barn - Shoe Stores Near Me - San Dimas, California

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First time shopping here. Came in to purchase a hat and boots for my hubby. I found a Great selection, prices, and service. Felt very welcome and was assisted promptly in my selections. I was able to get a hat for my husband at a very reasonable price. I also got some super cute earrings and a unique salad bowl that I absolutely fell I love with. read more

Bad service, went in yesterday to purchase some boots for my daughter and myself. Nobody helped us and when I had chosen the boots I asked the cashier if they could hold the boots for me at the front. They did hold them but as I was looking around all I got was bad looks and no one helped me. I decided not to get my boots I only got my daughters boots and some jewelry and when I told the cashier I wasn't getting the boots she gave me the dirtiest look ever and attitude. Definitely not going there ever again. I know we all have bad days but this was beyond rude. And it seems all the employees there have the same attitude. Going forward I'm taking my business to the Broken Horn. read more

Employees were super rude. I was scared to ask for help because they look like they can care less.

I normally go shopping here with my husband and never had a issue but Friday 5/20 my husband when in around noon to try on boots for work and basically make sure he finds the right ones especially because he needs them for work and we know after they're used we cannot return them. Well my husband was just trying some for a while and google other similar ones to see if he could find better ones so he took a while in the isle. Well he mention that the girl kept on checking up on him and at some point made him feel uncomfortable. He mention to me that the worker told him that he should of brought snacks since he is taking a while. Uuuhhh if i was there trust me I would of said something back but even if that was a joke you should never pressure someone to hurry up or rush!! There's a difference between making sure the customer is doing okay vs rushing them to get out. Instead of just standing and talking to other co workers why don't you guys actually help the customers. trust me maybe you guys will make more money to bonus or maybe clean up a little bit. Its a dusty store too. I wanna contact the district manager but I know maybe the SM will see this and maybe re coach the team to do better or start hiring a new team. read more

If you have a return, STAY AWAY FROM THIS PLACE. More specifically the manager KELLY. I brought in a shirt to return ( i never took it out of the bag from the time i bought it in the store ) and Ms Kelly said, "it smells like laundry detergent". I heard her say this phrase to other customers who had a return as well. Perhaps there is something wrong with Kelly? The shirt in question never came out of the bag that it was purchased in. Horrible manager and she may need psychiatric help if she's smelling an odor that is not there. The funnier thing is that I went back in no more than 10 minutes later with the same shirt and a different manager gave me my refund back with no questions ask. read more

Terrible customer service received by young girl working on Saturday afternoon around 3:40 (forgot her name) lazy , bad attitude!!

Customer service is always great!!! They are always helpful with boot selections! My family loves coming here! The quality of their clothing is excellent! They even sell free people! read more

I really needed new work boots. My family and I walked in and no one greeted us or offered help. They have a small selection of work boots for women. read more

Boot Heaven! I love this place. Its close to home. Bought some awesome boots. Love to shop here when I am with my cowboy! Friendly and helpful employees and lots of goodies to shop for. Usually there is plenty of parking and the store is always neat for the most part. read more

Boot Barn - Time to Cowgirl up with some new boots! - Shoe Stores Near Me - San Dimas, California

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I have been here twice, the last time being one week ago. I previously used to live next to Boot Barn in Los Alamitos, CA. They used to have great clothes, products and customer service. But they have gone down hill and the customer service is crap and some of their shirt lines are low class. Then i visited San Dimas and the day i was there I thought the customer service was good, a lot better than Los alamitos. I also thought they had a higher quality of shirt brands. One time i bought a belt (at Los Alamitos location) with some flourishes on it and within a month it started falliing apart. I sent it to headquarters and asked if this is the quality they intend to sell. Never heard from them. Generally I think the leadership is somewhat indifferent to complete customer satisfaction. Still there are some things that I can get here and use the store for that purpose and don't let myself get bothered by some of Boot Barns underwhelming attitudes. I will continue to shop here yet I am looking around to see if I can find any other western wear outlets. P.S. By the way, as a result of my posting I got a message from Boot Barn to provide my contact information for the district manager. I thought "Oh maybe they do care about my experience with them." I provided it but never heard from anyone. Decide what you will about that. read more

Amazing staff! Was able to return my boots with no problem. Definitely going back for work boots!

I bought my first pair of boots! I bought the last pair of Lucchese boots! So happy with the service from Oscar and Melanie. Both were synergistic in their work approach. read more

Went here to get a pair of some new Shit Kickers. But they didn't have my size . I had to go to San Bernadoo. And sure enough they had them. Very helpful staff great place to go to. Thanks guys read more

I had such a great experience! I bought a pair of boots last week, love them! I got them home to find out my mom has a gift certificate. Apparently it was from 1994 and only worth 20 bucks. But still! I took in the ratty piece of paper and my new boots unsure what they'd be able to do. Desiree was GREAT! She started calling other stores and then upper management. After about an hour, she was waiting for a response so I decided to come back later. She called me back, told me it would be able to go through! So I went back the next day, got the $20 returned for my boots. It took a few hours over 2 days, but Desiree made it happen! Thank you thank you! read more