I read other reviews of this store so I was not expecting great service......it was the total opposite. Upon walking into the store we were greeted by two of employees. Came in looking for a hat for myself and cleaning for my friend. Hazel assisted me with sizing and finding a color that I liked. I don't know if others experienced another employee but Hazel and Mike made my visit awesome...I would definitely return when I'm ready to shop for boots. read more

I ordered a Salty's flat- bill hat for my son. When it was delivered, it was a curved-bill regular baseball hat. My son told me he wouldn't wear it, so on our way out of town, we stopped by this location to exchange it. He didn't find the one, so he picked another hat that was the same price. When we got to the register with the receipt that shows a flat-bill hat the sales associate proceeded to tell me that is what the hat was a flat bill that just is "curved up." What? I told her we get all his hats here, and this is not what I ordered. She again wanted to prove she was right. There is a line of people behind us. Why say anything? Do the exchange and let us head on our way. I wasn't happy to say the least. Next time I will go to another location. 8/3/25 read more

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Me and my mom came in to get a hat for my dad's birthday, we are normally really nice people but the way the store manager treated us was a disgrace. We were checking out and my mom jokingly asked if there was any discounts and he just looked at us in disgust and shook his head no. From the beginning of the interaction we could tell he was having a bad day or something cause customer service was not it. We've been to this boot barn before and have had pleasant experiences but carlos the STORE MANAGER needs an attitude check. We had some help from a very lovely lady who was wearing a leopard print shirt she was very nice. Hopefully he does better. We ended up just walking out without purchasing anything would rather go to a different boot barn. read more

Their service has always been top notch to me. Any question I had has always been addressed to my satisfaction. On my last visit it was for a cowboy hat & a pair of jeans their selection of hats & jeans were exceptional. Of course you get what you pay for the value was in my price range!!! read more

Boot Barn - My black felt hat & jeans that were purchased from Boot Barn. - Shoe Stores Near Me - Lancaster, California

Everytime I shop in there I tend not to have help with what I'm looking for . I used the bathroom and it was dirty . No toilet paper , no hand soap . please clean your restroom . read more

Have been shopping here for years. Several weeks ago went there to get a new pair of work boots. Last pair (from same store) had worn out so time for new ones. Shopped other stores first (WSS, Walmart, etc.) and none had a decent selection (I have wide feet). Boot Barn has, BY FAR, the largest selection of styles, brands, and sizes. I spent about an hour trying on different types and fits and found the perfect pair of Wolverines. I was able to take my time, no pressure, and am very happy with the service & purchase. After several weeks the boots are broken in and very comfortable and the price was very reasonable. My opinion is that Boot Barn is the only place in our area to get quality work boots! read more

I went in to shop for some boots and a belt for a concert last minute. The floor staff was helpful and attentive but Aysha (pronounced Asia) made my experience 10/10 overall. She had the sweetest demeanor and our interaction with her was stellar! She went above and beyond to help us and answer all our questions. Shes got that razzle dazzle needed in customer service! read more

I ABSOLUTELY HATE THIS BOOT BARN!!! Employees and management is rude asf and will talk shit to you and about you. I would wear regular clothes and get dress coded while other girls would wear little shirts and skirts and not get told anything. THEY PICK FAVORITES SO WATCH OUT! They are not professional at all. Would avoid at all cost. read more

Thanks to Leslie who helped me and my dad find his very first pair of boots. Leslie gave us a reason to come back with her honesty and very helpful knowledge. My dad and myself never ever have worn boots besides steel toe work boots. My dad is beyond excited to wear his boots. A big person thanks to Leslie and Esmeralda. We will be back again. read more

Boot Barn - Happy customer - Shoe Stores Near Me - Lancaster, California

Discriminating costumers very bad service. Very rude guy at cashier and was questioning discount card.

I will give the store three stars only because of how much merchandise they have inside. I went just now to purchase two pairs of boots. One for me and one for my daughter. The employees were helping literally everybody around me, the people that came after me, but not me. Once I realized nobody was going to help me, I decided I was not going to purchase from the store. I would just go home and order it online. It's a shame, because I like to buy local and give people the credit for their customer service but sadly I could not here. Not sure if I will be back to this location. read more

worst boot barn ive ever been to in my life !!!!! no one helped me out. I was getting down sll the shirts by myself and no one ever offered to help. i recommend you dont waste your time or money at this one read more

My boyfriend and I came in to buy some work shoes for his job and he bought two pairs of shoes. When we paid at the cashier we thought she put two pairs of shoes in one bag but she didn't. Lol we had other places to be and at the end of the day we came home and found only one pair in the bag. We called back and apparently they still had the other pair at the cashier station. The lady said that we forgot to get the other pair but honestly she was suppose to hand it to us, so she forgot. So my boyfriend ended up going back to the store to pick it up. Bad service. read more

Only one employee was willing to help me , after I was circling the store for 25 mins unsure of what I was looking for. Mind you every single employee was there and seen me. According to the website they price match with other retailers; however when I asked they said only to the Boot Barn website. When I mentioned that to the employees they just sat and looked at me and didn't acknowledge me. Overall, from the moment I walked to the moment I exited that building, I was treated differently (being a younger, minority) and went unseen. If i were able to rate ZERO STARS I would, most certainly give it to this Boot Barn location and to its disrespectful employees. EXCPET the younger gentleman that was the only one WILLING to ask me for help and if I need help looking for something. I would not recommend anyone to visit this location, and if you do; do so with caution read more

Well Boot Barn just lost a decent sale and a customer for life, after trying on numerous boots, I finally found a pair that fit my odd shaped feet, but they were damaged, they didn't have another pair in my size so I asked if a small percentage could be taken off of the boots only.... Mind you we were buying shirts and a few other items as well, for our weekend in Vegas with George Straight.....the young sales lady tried so hard to help us, but the manager would not budge.... so we put everything back and left, and will not be returning... It's depressing Bc I used to shop there with my dad and when I walked in, the amazing smell of the leather brought back so many good memories...I was really looking forward to grabbing a few things...but after tonight, I will never step foot back in that store...she just lost a customer for life #bootbarn read more

Nice store. Alot of selection. But was never asked if I needed help. Which I did. Also, he wouldn't give me my Military discount. Wow....

Great selection of cowboy gear - all the employees were on their toes, very attentive to the customers. Definitely a good store to do your shopping and spend your hard earned money with folks that appreciate you. read more

Needs more experience. Checked out three times because of one error or another. Took a long time to check out. Wasn't easy peasy but girls are very friendly and the store was very clean. read more

Had a defective pair of jeans. I called up the store in Lancaster and was told to bring them back. The salesman, Michael, helped me. He was very knowledgeable about the pair I brought back and suggested a different pair. I ended up getting a completely different pair by another brand. The service was outstanding! Thanks Michael I'll be back for sure. Just a side note the one in Canyon Country was okay but I didn't feel very comfortable shopping with a security guard on top of me constantly. I'll stick with Lancaster. read more

Nice friendly customer service. Had to sales people helping us with our selection of a belt. Will definitely shop here again.

I walked into the Lancaster bootbarn yesterday evening to find some new boots and after I walked in, not one employee acknowledged me or asked if I needed any help. I was looking around the store in the wrong section until I finally found the work boot section. I tried on five different pairs of different boots and walked in them and looked in the mirror. It was more employees in the store than customers and I still got no help or offering of assistance. Finally I got fed up and walked out. As I was leaving, one of the ladies gave me a snobby look up and down as I left the store. Horrible customer service. read more

I ordered some boots and a hat for my daughter's birthday online and selected the "ship to store" option because it was quicker than having it shipped to my house. So naturally I chose that option and it said it would arrive by the time I needed it. One item arrived early (I had the tracking number and it said it was delivered to the store and I called the store and they checked and said that they do in fact have it and I can come pick it up). The second item arrived the next day according to customer service who looked up the tracking. So I called the store this morning and I asked if I could pick it up and they said they received the order but they have to process it and they would call me. I asked what the time estimate would be because I need it today and she said with a very unnecessary attitude that there is "no time estimate" and they will contact me when it's ready. It's now 5pm and nothing. Why is my order being held??? I can't imagine how difficult it is to open a package and let a customer know it's ready. I really needed this today and the girl who I spoke to was SO rude and was so obvious she hates her job. Not sure why people apply for these jobs that require customer service and are just blatantly rude. read more

This past Sunday I Walked into this place with the intentions of buying me some boots.., and a gentleman or shall I say "a**hole" employee comes up to me asked if I needed help.. I said yes "I'm looking for something comfortable because I have delicate feet"... this mofo had the nerves to laugh at me... so I ignored him thinking he'd leave and nope, the dude kept going until I walked out... and instead just made my purchase online. Never will I walk into that store again.. horrible embarrassing moment. And i sure was not gonna sit there and explain my issues with my feet. Very bad first time experience . If y'all go, just steer away from the man sleeved up. read more

Boot Barn - Shoe Stores Near Me - Lancaster, California

I go to boot barn and even order online, much better than buckle and that's saying something

Amazing service!!! I bought a pair of timeless boots online and one boot was tighter than the other. I brought them into my local boot barn and Shelby told me she would stretch them and condition them! I picked up a couple of days later, and they fit much better!!! Absolutely no hassle thanks to Shelby! read more

if i could have submitted this with zero stars i would have, have purchased boots from boot barn multiple times and have nothing bad to say as for the company or products. However, if for any reason you need to return or exchange anything purchased online or in store, the Lancaster CA. store is the worst experience possible. the employees do not go by the return policy whatsoever and make the return or exchange as drawn out with the most inconveniences as possible. I have done three returns/exchanges there and every time its the worst experience. It is so bad that after today i will not buy from them again, online or in store, just the possibility of maybe exchanging something there is enough for me to never buy from them again. i recommend to anyone buying online from bootbarn in the Lancaster CA. area to know exactly what you are buying before hand with zero need for an exchange or return, or buy in store (which is also just as bad because the store in Lancaster CA has the worst inventory of work boots in store). I give this boot barn location 0 stars. read more

The staff gives incorrect information on the phone which results in wasted time. I had my staff go in and get work boots and I called and asked if we could bring in a check and the woman on the phone said, "sure, let me get the total for you". We go in with the check and they say, "we can't take a check, you need to pay with a card". An hour and a half wasted. They can keep their boots. We'll go elsewhere. read more

They must've deleted my review a few years ago so I'll post it again so people know to avoid this place: Extremely horrible customer service. Went in here a while ago looking for a jacket for my construction work. There was some guy working there who literally followed me around the store the entire time glaring at me and when I went to pay he thoroughly searched every pocket in the jacket and kept asking if I had a hat he had seen me looking at. Told him "why don't you tell me you were watching me the whole time, are you implying something?" He didn't know what to say and I said "that's what I thought" and promptly left. Never went back there again read more

First! I used to purchase all of my work boots from this store when I first got to this valley until I found the internet, unfortunately not having to pay taxes or shipping cost ended my trips to this store. The employees here are nice and usually very helpful but working off commission may sway these attitudes. I recently bought a pair of Ariats, through Amazon, that needed warranty repair, this store is an Authorized Ariat dealer, although they could not help me when I attempted to get their assistance. When I called they where more than happy to help me but when i arrived no one knew what i was talking about. All I got was, "Did you buy them here?", I replied, "No". Response, "Well there's nothing we can do for you". I replied, "I spoke to Ariat and they told me to come here and you'd help me". Instead I got paraded around the store to another customer so the Mgr. could explain to her why she shouldn't buy the boots I bought, what the heck! I was given a bag and was told to ship them to some other place other than Ariat, I got blown off. Left this store for the last time unaccomplished. After three weeks of speaking to Ariat and taking Boot Barn out of the picture I received a brand new pair of boots for the cost of shipping. I won't go back to this store for anything ever. I'll drive, spend the $ and time on gas just because of this incident. Good luck barn. read more

Walked in with my father in law last weekend and felt like I was walking into a random club or party the way one of the employees looked at us. Mind you yes we have masks on but as a employee don't you say something instead of stare at a customer waking in. I understand they acknowledge those who enter by looking that direction but don't they greet ? The younger guy just looked me up and down like he was in a western movie like cmon guy. Do I need to walk in with proper boots already to get a howdy how are ya. Not the first time with him either and I wish I got his name. I returned the next day because unfortunately My shirt size was wrong and same thing. The young lady next to him had the courtesy of saying welcome eventually as I walked by them both and if I needed help. Seems like he needs a training in customer service or greeting. He sure seems talkative with the young lady that works with him but he holds his tongue for paying customers. read more

First time going here... I had questions on boots and the employee just cut me off and said idk, and walked away worst costumer service ever!!! Maybe it's just the place this is located and the people just never learn to have costumer service! Will not come back to this location again. read more

This place has no customer service. I walked in and walked out without a single worker asking to provide assistance, let alone a single acknowledgement when you walk in, or walk out. Won't return. Wouldn't be surprised if they close down. read more

I don't know about the Boot Barn here in Palmdale or Lancaster but the one we have in Temecula, California is fantastic. Everyone is friendly, helpful, patient. They will take exchanges and returns without any problems. I've had a positive experience every single time. We have a new one in Menifee but smaller in size. We haven't been there yet but we are hoping they are as friendly as the Temecula store. Hope the one in Antelope Valley improve. read more

So sad, we used to love coming here and getting our work boots. We were just in there on 1-7-18 and no one would help us. There is on older gentleman that usually helps me for years and he wouldn't even talk to me this time. He looked at me like I had the plague. It's sad. Time to shop somewhere else. read more

If I could give zero stars I would my experience at this location was really disappointing and I never want to shop their again. On august 18,2022 around 2:50pm I came in to exchange a pair of boots and as soon as I walked in I wasn't greeted this older lady with short dark hair tan skin looked irritated and asked me if I was there for a return and rolled her eyes and said ugh! Looked like she didn't want to assist me because she continued to ignore me and instead assisted someone else mind you I was in line first. Thankfully this younger white girl was able to help me out and apologized for the lady leaving me hanging on the register. When she was working on my exchange the older lady that was rude was talking to another girl about the boots I was exchanging making lil comments that they looked used and making a lot of petty comments with another co worker who was white and had glasses. Both were very unprofessional making comments when I could clearly hear them I have worked in customer service and this isn't the way to treat customers please hire professionals that's all I have to say if you want people to Continue to shop here. read more

Bought my boots here 3 months ago and recently had an eyelet break off. So I was told to bring them in so they could take a look, well finally was able to take them in today & was instantly greeted @ the door. I believe her name was Patricia, she immediately started helping with the issue & explained to the manager my problem to which they promptly found my purchase in the computer (because I couldn't find my receipt). After verifying the transaction they were like do you want the same boots or you can pick something else. Replaced my boots & I am very pleased with the customer service. I will definitely be shopping here more often! read more

I love this store because of the variety, we come in often only because they're the only store closest to us and that have the exact boots we want but don't come in and expect to be helped right away or with courtesy unless you're...light skinned. read more

While the prices may be high (OMG high in some cases) the staff is knowledgeable and willing to answer questions, sometimes even offering advice not expected). Ms. Andrea (staff) was exceptionally helpful in picking out boots for myself and my girls today, as an example. I told her the reason I was searching, and not only did she help us pick up the appropriate styles, but also gave me tips in relation to the source of my search (and recommended the lower ends boots to help cut the costs). She was amazing! I'd be more than willing to go back in the future and make a few more purchases! read more

I've been to this location multiple time & I never had a problem. I was approached rudely from a employee because my dog had accidentally pee. I went to the restroom to get toilet paper to clean it up. When I came back she asked me if she was a service dog & I answer. she questioned & she thought I was lying. she kicked me out the store before I was able to continue looking around. I got in line to complete my purchase. I would never imagine that an employee would give so much attitude to a customer who is there to purchase something. She shouldn't have kicked me out the store, that was wrong of her. she could've said if I could just carry my dog instead of letting her walk around with her leash. I've been to multiple boot barn locations & I never had a problem. Maybe it's just this location. read more

Place is a joke. I spend a lot of money at boot barn all over the us as I travel for work. This was the worst store I ever been to. Just trust the reviews and don't go in. I was in there 10 mins not one hi or can I help you find something today. Nothing I would not recommend this place hope they go under due to terrible customer service. read more