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Boot Barn

3.6 (18 reviews)
Closed 9:00 am - 8:00 pm

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Very disappointed with boot barn and sheplers. My grandma ordered me a pair of new boots online for a Christmas present listed as a new boot and the value of new boots. The boots were opened and the box was taped on the sides with rips in it. After opening the box we found out that the boots that were shipped to us were previously worn and sold as new again. Inside the left boot the sole is coming out and on the bottom of the boots shows they were clearly worn. The boots are not stiff like new boots would be and again these were not in store pickup this was a online order.

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6 months ago

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9 months ago

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4 years ago

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9 months ago

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2 years ago

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3 years ago

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3 years ago

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5 years ago

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7 years ago

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3 years ago

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6 years ago

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10 years ago

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9 years ago

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10 years ago

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7 years ago

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Ask the Community - Boot Barn

Review Highlights - Boot Barn

Both times I've been in everyone has been super helpful and I've found some great things at really reasonable prices!

Mentioned in 2 reviews

Read more highlights

Off Broadway Shoe Warehouse

Off Broadway Shoe Warehouse

(12 reviews)

$$

Stapleton, Northeast

Super stoked that I came in and found some amazing CHOOKA cheetah print rain boots marked down from…read more$49.99 to $24.99!!! This brand is waterproof, very sturdy, comfortable and good quality! I was dying for a pair of these because for me they are the perfect boot to wear during the transition from fall to winter since they have such good grip but are not as hot and insulated as winter boots when the weather isn't exactly calling for that yet! Plus it's a great way to introduce pattern into your style while keeping everything else simple just for a pop of something eye catching! Super cute and just what I needed! I tried on some of the more fall forward trend of boots and found most of what I tried on not looking very feminine and living very tight on the foot. They made my arch cramp some of them.... so I haven't found the perfect fall or winter boot yet but these awesome rain boots will do just fine for the time being! I'll stop in later in the season to see what styles they bring in!

My family got followed as soon as we walked inside the door. I am guessing there was a new woman…read morebeing trained the day but she explain to us what the Bogo deal was . Then her trainer followed us. She is was a bigger lady wearing a peach hoodie so she was very hard to miss . The most upsetting thing about being followed around the store offering a bogo deal is that when I needed help the lady avoided me like the The plague. She specifically crossed to a different isle & Wouldnt look up which made me have to yell to get her attention. I have shopped at other off-Broadway shoes and I'm not treated like this by the people who work there. I don't like being racially profile. I understand that I'm a black woman and my mom is a black woman and my mom's friend is a black woman and we have two black daughters but that does not mean we're going to run inside your store and steal everything. It's almost pathetic the way that I've been treated at this place multiple times. At least this time I was greeted at the door. These employees are either taught to racially profile or they choose to . We were the only people being followed the whole time & the only black family in there . If I feel that I have to come in & be rude to your employees because they way they treat me , I will just not go . I can spend my money else where . Seeing how Empty this store is constantly, I wonder who else feels the same .

Boot Barn - shoes - Updated May 2026

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