Super friendly & helpful staff and a HUGE selection. Yee-Haw y'all! read more

I called the day before to set aside a dress, told them id be there today and they had nothing set aside for me. I was able to find it on the floor, but still irritating. I waited to check out for about 5 minutes before the front desk girl noticed me and helped (& there was like two other customers??) so already bad customer service. I paid in cash, and they had no cash in any of the registers. It took them another 10 minutes to get my $12 in change.. extremely disappointing tbh. I work in customer service (fast food !) and i serve customers better than this. ‍‍ read more

Not for me, friendly greeting nice section again not my taste Great location many varieties read more

This place is essential run by children. The employees are typically standing around talking and cutting up while customers are shopping. None of the employees I encountered asked how I was doing, thanked me for coming in today, if I need any help finding anything...nothing! I have been here at another time and an employee sounded a air horn of some sort and the one adult employee that worked there, (worked because i didn't see him this last time i was there) yelled at them to grow up. The prices at Boot Barn on most items are outrageous. This place needs a desperate face lift or move locations. The parking lot is old and the outside of the building is not appealing. Boot selection is good and prices aren't AS outrageous for boots but for clothes...STUPID! read more

It's Christmas and they are charging me for a return. I was going to order a different pair but $10 a return is a scam. Don't buy anything online here. read more

Totally unfriendly, the workers pointed to the clothes that you asked for... The manager was cold and so unfriendly... Had to ring up our entire order that was supposed to be buy one get one free and she was cold as ice... Not friendly at all avoid this place at all cost drive the extra 5 miles to the other store in the area read more

I absolutely loved the Arlington, Tx location I went to. The lady that help me was so nice and sweet and really helped me understand and be comfortable in my first pair of western boots. The location is huge inside and very clean. They sell real leather boots as well as exotic skin boots. Thy have the absolute best selections to choose from as well. They also do free boot stretching something I had never heard of and wasn't sure would work because of my calf size, but the girl helping me was very sure I would be happy with the boots once they were stretched and she wasn't lying. I'm in love with my Lane boots and they were stretched to perfection read more

Walked in. Was never welcomed by the 5 employees standing by behind the cash register. 2 on their phones. One making origami. And 2 helping a customer. Spoke to the manager who said he was aware that all his employees were standing behind the register not being helpful and he was aware they were in their phone. We took our business to cavenders. This is an embarrassment to Boot Barn. read more

Ashley, the manager, is extremely rude over the phone. Doesn't hurt to be patient and understanding.

What. A. Place. I don't think I've ever seen a store with so many cowboy boots in my life. When in Texas, Yeehaw!!! read more

Boot Barn - Boots - Shoe Stores Near Me - Arlington, Texas

If I could put 0 stars I would. Terrible service. No one offered to help nor did my family and I get greeted at the door. Purchased 300$ boots brand new waited patiently in line and once we were rang up at the cash register the young man named Brian and a colleague were BAGGING my brand new boots you heard me BAGGING once I spoke up and asked if he could put my boots in a box both him and the colleague huffed and said I had to purchase a gift box that was $1.08 the price wasn't the problem it's the fact that I had to pay for a BOX for my new boots that were 300$. Don't go here unless you want to be treated like shit. Proof of receipt included. read more

Boot Barn - Shoe Stores Near Me - Arlington, Texas

See all

horrible !! I ordered Wrangler boot cut women's jeans my daughter wanted for a Christmas gift-online- and never got them they LOST them. -tried calling a local store in Arlington and was disconnected 3 times by teenage employees who know NOTHING about customer service. I had to spell my name 3 times. constantly put on hold also. do NOT use Boot Barn... also I found the jeans $20 cheaper at Cavenders. nightmare experience!!! read more

We have been shopping here for the last 40 years it has the best selection, value, and service of any Boot Barn in the Fort Worth/Dallas area! Staff will bend over backwards to find you what you're looking for and if they don't have it in stock will give you another location that has what you want! read more

Great selection, friendly, helpful people, decent prices!

Walked in and wasn't greeted by any employee even though there were multiple near the front. Went to the boot section and immediately found the boots I wanted to purchase went to one associate and asked if they could help me they said they would send someone over, waited 15 minutes and no one came. I went to find another associate and they called someone over again, waited 15 more minutes and no one ever came so I left and went to Cavender's. I understand if the store is busy but there were barely any customers in there. I shouldn't have to wait 30 minutes for help and beg to spend my money at a store. read more

I went to Boot Barn at Glade Park and they didn't have the boot that I wanted (I showed pic of Corrals/glitter inlay from Boot Barn website.) Clerk at Glade Park suggested I try the Arlington store. Walking into the Arlington store, I was greeted by ladies at the cashier station. They pointed to the women's boot section when I told them that I knew what I was looking for. I SWEAR TO YOU I DIDN'T SEE OR HEAR FROM ANOTHER EMPLOYEE DURING MY ENTIRE 20+ MINUTE VISIT in the boot section. I tried on at least 5-6 pairs of boots before I found the ones I wanted in my size and even took pictures to send a friend that was giving her opinion on each pair. I was greeted only when I walked back towards the cashier to get the 2nd boot. I asked for a new pair of boots because I didn't want to buy the floor model boot. They said they only keep one pair of each size of each boot in the store so I'd have to order online or buy the floor model boot (ummm, what? That makes no sense at all, but ok.) Another associate grabbed the 2nd boot and said that she had to accompany me in the store while I tried on the 2nd boot. Is theft at this location THAT bad? Do people literally put new boots on and dash out of the store? After the associate fumbled my attempt to buy a vest for my husband (she showed me outerwear instead then ghosted me) I was carded at the register when using my AMEX. I won't be going back to Boot Barn. EVER. I should have walked out and ordered online when they ignored me in the store. I feel like I spend money with a shitty company whose employees don't care about customers. Oh... and they didn't have a box for my $260 (pre/tax) boots. WTH? Was I supposed to just walk out of the store with them like I'd purchased from a garage sale? Ridiculous. BUYER BEWARE. read more

The least attentive staff imaginable. Even after going to the register and commenting on the lack of staff to help answer questions on the floor, none of the half dozen personnel, gathered in a group, chatting casually, made any effort; obviously not on commission ! read more

This store hasn't been cleaned since it was Shepler's. Absolutely horrible customer service. The employees must not work on commission here.

Very disappointed. No wide width boots in stock. Very limited selection of brands & almost no Justin. Seemed to have a good selection of hats, clothes & buckles. Had to find a sales clerk to get help & she had to refer to a cashier to answer my questions. I doubt I stop here again. read more

Wranglers buy 2 get one free. Sweet I thought. Went to boot barn and they only had 2 pair of my size. They would not give me any thing off. I just bought 1 pair, sorry Boot Barn you lost my business:( read more

Not one person said a word to me or asked me if I needed help, the cubby blacked haired lady and blind lady up front sat there and just blabbed and blabbed the whole time. Needed help with shoes and nobody gave a crap. Won't be back. read more

As a resident of a Mesquite, Tx...This Arlington, Tx Boot Barn is Amazing. From the moment you walk in the store. The Presentation of the store, from layout, appearance & especially the staff is top notch. Ready to greet you & make you feel special. Took my girlfriend to purchase new boots & jeans. The salesperson Brittany was top notch & superb in all regards with assisting on boots, jeans and overall customer service. Great Work Arlington,Tx Boot Town & don't ever lose Brittany & staff. The know Western wear & customer service! read more

Why is everything RIDICULOUSLY expensive? A dollar store quality gun is $13!? And don't get me started on the clothes. I also can never find my sons size. All their children's clothes are either for babies and little toddlers or for bigger kids. There is no in between for children that are about 4 years old. They didn't have what I was looking for in store, only online, and that was in inconvenience. Also customer service needs some work. Nobody greets, nobody asks if I need help, I have to go track someone down. My biggest complaint though is that it is EXPENSIVE. read more

Boot Barn - They were having a "clearance" sale and even that is expensive - Shoe Stores Near Me - Arlington, Texas

Boot Barn had a lot of boots for the whole family. The prices were great!! I was in Texas and found this was a great place to look for cowboy boots read more

Staff was friendly and very knowledgeable . Store was clear and had a variety of stock. But not all the sizes. Good selection of boots and cowboy wear. read more

This Cavender is a new store and as it's not as big as the other boot cities I've been to but they do have the goods and the goods is what I'm looking for. My only negative part of the review is that they only carry a small hand full boot makers and that can be a downer since they didn't carry the brand I like most but it's ok cuz I found me a real puuurrrddy pair of boots to call my own. They carry tons of clothes and the hat barn is quite helpful. Another plus is there is always someone there to help and there's no question to dumb for them to answer! read more

Awesome clothes awesome people, very accommodating!!!! The outgoing helpful staff is what made my experience the best!I'm sad there's only 5 stars. read more

Came to this boot barn Bc they had offered me a credit card. Well, I lost it and the store claimed that I could make a transaction with the paper copy. For whatever reason they couldn't Bc obviously, the "manager" Job, was his name..didn't know what to do. So he handed me a pamphlet and said call this number. I said, For what? He said Bc ur card isn't working. I asked again if he was the manager, he said yes. So I asked him if he knew how to fix it? He stated, no. So, why would you have a manager, that clearly doesn't know what to do, or even one that doesn't care for customer service?? Horrible interpersonal skills for "Job" at the Boot Barn in Arlington!! I gave 1 star for him and the other for the store. It smells good!! read more

Dirtiest Restroom I have ever been in... Nice store, very clean, remodeled. Nice staff(for the most part) However the most disgusting bathroom for such a beautiful store! Some gastation restrooms are filthy, but this made some of those look like gems!! **Should've taken a picture, but I was too repulsed && left quickly. read more

for my 17th birthday I got some boots and this place was the best like legit. Employees were proper nice too innit. And their Hat selection was fire too they literally woke up and chose customer satisfaction. Bootbarn is moving doing mad tingz 10/10 would recommend read more

Found hard to find sizes for my tall thin teen. Called ahead to inquire and Michelle had a stack waiting for him to try on! Great service and great supply of jeans. read more

I live really far from this location but knew the boots I wanted. I called, Sarah found them and I was able to pay for the boots via phone. She shipped them to me the next morning! I am so happy with the service at this location! read more

Service is not that great. Prices are a little higher than Cavender's next door. You are better off going to Cavender's. I left and purchased boots and jeans at Cavender's. Much better service there. read more

This place is shoe heaven if you are looking for cowboy boots. Staff was not very knowledgable but the good news is that they stretch your boots for you, tip only. This was awesome especially because I wanted to wear my boots that same night. Would shop here again. Good sales! read more

This is a great store, the staff is very friendly and helpful, going back today to get another pair of boots.

Good location. Great staff. Very helpful and also very knowledgable of their products. Never very busy and clean location. Highly recommend this store for your western wear needs. read more

Boot Barn - Shoe Stores Near Me - Arlington, Texas

Great selection but they will not honor items that go on sale within any time period. Less than 24 hrs before I bought a pair of kids boots that went on sale for 20% I had went to exchange for a smaller size and inquired and they wouldn't honor. Guess it was worth customer unhappiness for them. read more

$299 for a pair of Lucchese Boots at Boot Barn holes in the bottom already in four months heels wore out and dusty the manager says she can't do anything even though your Rewards member she can look up the transaction on their computer but you can't see what you bought no warranty no customer service stay away from the store total rip off waste of money if I could read them for nothing I would worst store in Texas there was nobody in the area at all to assist you with purchasing anything you had to hunt and search like you were at a Home Depot or somewhere house supply store had to beg to be waited on most pathetic customer service I've ever seen I guess they think that you should self serve check yourself out and then give them the money and feel grateful that they allow you into the store read more

Don't expect any customer service from this place. When I called to ask if they have a certain product in a certain size, The gentleman in the boot departments simply told me "yeah, i'm pretty sure we do." That told me that he wasn't going to check on me and that I needed to drive there and find out myself. As I walked around the very empty store at 7pm, I didn't receive a single greeting from a single sales associate. read more

Came in on a Thursday afternoon and was greeted with a smile. As I was trying on boots I saw someone kept glaring over at me. This older gentlemen walked oven and asked if I need help I said no. For a long 15 minuets he followed me and kept me very close. I was so uncombable I went across the street, Much better customer service and price. read more