I live in Arlington and I shop in this location almost every week. I think that they have had a recent store manager change...the customer service is not the same! I came in on Wednesday 9/18/2019 because I washed my work shirts and when I pulled out my Loft shirt, it had a huge pull in the fabric. I only have one day off a week so I knew that I had to take care of this today. I did not even think about looking for my receipt because I just wanted to exchange so I grabbed the top and headed out to the Loft. The manager told me that she was not able to find the item on any of the credit cards that I had and that she was not able to exchange it with out a receipt. I said okay and left. I got home, found my receipt and ran back up to the store....in 5pm traffic! I got to the store and noticed that the card that I used was a card that they checked when I was in the first time and said that the purchase was not on it. I told the manager just to give me a credit and I would purchase shirt at a different location. She then said that she could exchange it no problem...I was past the exchange...I just wanted my store credit and would buy at a different location. This is horrible customer service and the past store manager would have never let a customer feel unappreciated like I did today! I will not be shopping at the Arlington Highlands Loft ever again...I will take my business elsewhere. read more