Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

I had the RS 25MB plan for 4 years on a 4K TV and 2 computers and could never stream 1080P video…read morereliably without buffering, even when it worked. The employees were great and tried their best on several occasions to improve the service with what they had. I received the advertised speed fairly often but it was not stable enough to stream. Latency ranged from the double digits to 500-700ms. I might get 25MB\sec one time and 2MB the next. It was like paying $88 for a tank of gas and only getting 5 gallons, but there was nothing I could do but suck it up and hope for something better next month. Frequent outages were frustrating. Some were brief and some were long but I had them weekly. Rain? Forget it. The slightest rain would result in rain fade and full loss of connectivity until it had passed. It's the norm with line of sight technology but it's aggravating. If you live close to one of their towers you probably wouldn't notice. I was maybe 3 miles away with good signal strength. Don't buy the story that 25 megs won't stream. It's the minimum needed for 4K and more than enough for 1080p unless you have several data hungry devices in the home. I now have 30MB from a local competitor and 4K video streams like water with two computers surfing YouTube. Latency is in the 20's. I give a ton of credit to the employees for trying but the trouble was beyond their reach. I hope RS can get their problems resolved. Competition is healthy.

I give Comcast Xfinity only 2 stars because their customer service is pure hell to get! You get a…read morerecording that asks you questions that have nothing to do with your problem. And the recording goes on and on... in loops telling you that you must answer this question or that. Then it finally asks you if you want to text with a customer service rep. If you don't, good luck because that's ANOTHER five minutes repeating that you want a LIVE representative to TALK to. When after a 10-minute game of talking to a robot, you finally get a real person, guess what? That person has a thick accent making it impossible to understand him. I finally gave up trying to decipher what he was saying and said: I've got to go. Thank you. This is absolutely the worst customer service I've ever experienced.

Well after many many years of being a customer, xfinity just jacked my bill $40.00 more a month,…read moreand when I called to see if they would work with me, they flat out said no, the greed from this comapny is truely disgusting, so it is time to finally say goodbye to them and move on to newer choices out there. Very sad to lose a loyal customer like that, they don't care about us peeps.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff…read moreperson was very helpful and kind. Thank you Ab!!

cancelled our service in August. They are still charging us for September 18th - October 17th…read more Customer service said we are being charged an extra month because we stopped service in the middle of a billing cycle. The last billing cycle!!! Cancelled service because we were paying for the highest tier of service and our internet was so slow that we couldn't even watch regular television without it having to buffer.

TLDR: Nate and his crew went above and beyond, diagnosed and fixed the problem. Highly recommend…read more 5+ Stars. Part 1: Internet -We contracted Nate and his crew to install the AT&T Fiber in the conduit going to our network panel. Summary: Fiber was pulled in to the panel successfully by Nate! They saved the day! -The issue began when we tried to install AT&T Fiber but the AT&T tech (who worked really hard) told us that he could not find our black flex conduit in the attic spaces. We asked Nate (owner of Alpha Net Communications) to find the conduit in the attic; he was able to find it eventually after looking through our various attics and there it was coiled in the ceiling after a drop down going through the garage attic. He was then able to pull the AT&T Fiber into our network panel so that AT&T could connect their fiberoptic cable into the AT&T modem/router. Part 2: Ethernet (Hardwire) Cable Management -Nate and his crew tested all the ethernet cables with a Fluke cable tester and toner tester. After testing the downstair rooms, they found and repaired broken ethernet jacks at the wall plates downstairs, identified hidden ethernet cable behind a wall plate in the upstairs area, and confirmed all cables were gigabit ready for AT&T Fiber internet. -They installed our new gigabit ethernet PoE switch, plugged in all the ethernet cables (and labeled them) into the ethernet ports of the switch, and labeled all the wall plates. -They cleaned up the network panel itself and also custom cut the closet hanger rod network panel stretched across the panel so that the panel door could fully open. AV System -Nate and his crew also tested the audio cables and the speakers that were upstairs, downstairs, and outside. They found the volume control for the outside speakers. -They also prepared the ethernet cable (going to TV, going to wall) so that it-alongside the HDMI cable-was ready for the smart TV.

Kaleb G of San Antonio here! I had the pleasure of hiring Alpha Net Communications to wire up my…read morehome with Cat 6A Ethernet! They brought their business enterprise-level experience to my home office with a custom tailored solution for my house. Now we can enjoy up to a 10 Gigabit Internet connection in every room of the house! I appreciate their quality, efficiency, and professionalism. Thanks to Nate, Micah and Steve! TEN STARS!

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.

Can't get any Internet even when I have 4 bars. Technical support tried to help but only worked for…read more1 day then lost signal again

I am the manager of an RV Park, Stone Cross Ranch RV Park, right outside of Seguin, TX. We are…read moreoutside of the city limits and only have one DSL line. This has always been a problem of ours, since we could not just give out the password to every resident in our 50 space park. While some residents got their own satellite internet, we still had others who only wanted to check their email on occasion and Unified Internet has helped us to offer that amenity. The initial survey that David came out and did was quick and easy. He sent us a great synopsis of what needed to be done next and the price for installation. We set up our own J-mounts where he requested and made sure that a basic electrical outlet was nearby. We then ran a Cat-5 cable from the J-mount to the outlet. After that, our work was done. David came in and got everything else set up in one day. The only reason that I am not putting 5 stars, is not necessarily the fault of Unified Internet, but rather the issues we have with providing internet to the entire RV Park. We have very limited bandwidth where our park is located and it was not until after the installation and set up that we realized how much slower our internet became in our office. To be honest, it does cause us some issues, but if you are in an area where limited bandwidth is not an issue, definitely look to Unified Internet for your RV Park Wi-Fi needs. We are now able to offer basic WiFi to all of our residents for a low cost and the best part is, Unified Internet handles everything, including customer service and troubleshooting for those that use the WiFi!

The phone number they give for help is a help line, I needed billing as i wanted to set up a…read more monthly account. I waited 3 days and never did get a call from them. I finally called and got David, the owner, and he helped me. He was very gracious and kind and let me set this up even though I didnt have a Mastercharge or discover card. Apparently they dont take American Express. I had told him I was getting a new mastercard as my current one had been hacked and I closed it. He accepted that and set me up on a promise to pay. Very nice of him to do so. I then realized I had a debit card that could be used and so I did so. I am all set to go now. Oh and by the way, the wifi is quite reliable and fast too.

The Alamo Ranch store delivered the worst retail experience I have ever had. I was trying to…read morepurchase a LG 77 inch TV with LG Sound Suite. I purchased the products and took them home - The LG TV was defective where all human faces were red. The sound suite refused to pair. I took the first TV back and the store confirmed the default and gave me a new TV same model. Took it home and every human face was red again. Had to wait till the following day and took that one back. Customer service left me standing there for almost an hour before they issued the credit. I offered to look at a different brand of TV but I would need some sort of restitution for hauling the tv around - store folks said we don't do anything like that. I am done with Best Buy and done with LG brand anything.

Was in and out pretty quickly! Staff very helpful and answered my questions quickly!! The employee…read moreby the entrance directed me checkout counter and even helped check out once she noticed I had been waiting for a while!! Big selection in the store and definitely worth the value!