TechLoop has been more than helpful in retrieving data from a dying laptop. Their service is well…read moreexplained, quick, and transparent at a good price. They also helped me connect a pair of PixelBuds that I couldn't access, without charging me anything. Thank you, TechLoop!

My new spot for any device repairs. They previously did my daughter's IPad and they just recently…read morerepaired her phone. The people here are very friendly and knowledgeable. They explain in depth what issue is, how to avoid that issue from happening again and give great tips. Sell accessories and unlocked phones as well. They have couches to sit and wait inside as well. If you need a great quote on a repair make sure to stop by Tech Loop in downtown Menlo Park

I had been using Metro PCS for 20 years, specifically to call-and-text the Philippines. Then…read moreT-Mobile took over Metro PCs or Metro sold out. Now can't call or text the Philippines. Somebody honest at T-Mobile finally told me or confessed they don't service the Philippines anymore. Looking for a new carrier that provides call-and-text for Philippines? And T-Mobile people at Costco in Palo Alto, Ca were very rude, when I asked for their help. Does anybody know a service provider that will allow call-and-text to the Philippines?

I have to give a shoutout to Brandon at this location and his Teammates. Great people all with a…read morehappy can do attitude with great energy!!! You have found the right place a diamond in the rough to come too. Definitely a five star experience and establishment!!! Thank you T-Mobile for hiring just right and again Brandon? That Hotspot saved the day regarding my COO visiting from New Jersey at his Hotel. You may call it devine intervention!!! Everything unfolded without a hitch THANKS to Brandon for his spot on work!!! A VERY grateful customer!!! Jim H.

I had been considering switching carriers for a while and spoke with multiple representatives at…read moreAT&T and T-Mobile. I also visited two other Verizon authorized stores, but none of those experiences gave me enough confidence to make the move. That completely changed when I met Jay at this location. Jay was incredibly patient, knowledgeable, and transparent. He took the time to walk me through all the plan details, answered every question clearly, and worked hard to find the best possible deal for my family. I never felt pressured -- just genuinely helped. Because of his professionalism, I decided on the spot to transfer all four of my lines. What really impressed me was his follow-through. After I placed the order, he continued to stay on top of everything -- texting me when my phone was ready for pickup in Fremont, coordinating activation even on his day off, and quickly resolving an issue I had with a physical SIM card. That level of care is rare. Jay made what could have been a stressful switch feel smooth and easy. I truly appreciate the excellent service and have already recommended him to colleagues. If you're considering Verizon, I highly suggest working with Jay.

I thought going into this location would provide a professional timely transaction, nope, I was so…read morewrong!!!!! So much time wasted and the reality is the staff isn't even professional. The manager is not understanding nor does she offer any solutions. The manager clearly doesn't care. The workers seem like they don't care about anything other than themselves and their commissions and review ratings. Here is a 1 star rating for you douches. They don't make you feel valued and couldn't care less. It shows. Very surprised to experience this in Palo Alto. I think I'll go to ATT instead. ATT signal is better in Palo Alto and Mountain View both anyhow. This Verizon location is really hard to do business with.

As a small family business that runs a licensed school, we rely on strong phone and internet…read moreservice to operate smoothly. Unfortunately, our experience with AT&T has been disappointing on almost every level. Internet (Fiber) We pay for AT&T's highest-tier fiber internet for our family business, and the service is awful. The connection is slow, laggy, and unreliable. Our office is just at the end of the yard, and the internet barely reaches it. We're spending premium prices for something that should be fast and consistent - but it's not. Phone Service We have multiple phone lines through AT&T and the bills are extremely high. We've seen random charges like late fees (even though we're on autopay) and out-of-town phone fees that no one can clearly explain. Anytime we try to get help or answers, we're left more confused. In-Person Customer Service The store experience is disappointing. The staff don't seem trained to actually resolve anything and aren't helpful when you bring up billing issues or problems with service. Phone Customer Service Calling AT&T is just as frustrating. Our teacher has waited 30-40 mins on hold more than once. When someone finally answers, they can't explain what's going on or fix the issue. You get transferred around or told to "wait for an email" that never comes. Teacher Discount If you're a teacher for a daycare or preschool and thinking the teacher discount will be a helpful perk - think again. This is now the 4th time in 4mos that I've received the same message telling me to re-submit my documents to prove we're a licensed school. I've already submitted everything 2x & WAS approved -& still, they remove the discount after a short time, then send the same message again. Here's the message I keep getting: "You're almost there! Upload your ID to see if you qualify for the AT&T Teachers and families appreciation offer. You need to submit your proof of eligibility within the next 14 days or you may lose program benefits or any discount you might currently be receiving. Once you've uploaded your doc, keep an eye out for either a confirmation email or a request for more info from us." This has happened every month since I applied. We've only actually received the discount 3x- every other time it's been removed, & now we're on our 4th document request. Overall Experience We're paying for top-tier internet & multiple phone lines, & the service continues to disappoint. Between the unreliable connection, overpriced phone plans, poor support, a broken teacher discount system, we're seriously reconsidering staying with AT&T.

Rude and unhelpful customer service. Got a guy called Constantine who gave me attitude for wanting…read moreto switch carriers. All I needed was help getting a transfer PIN. After an hour at the store, including Constantine calling ATT himself, the problem was never solved. More attitude from Constantine when I expressed frustration and said that all I want is to escape from ATT.

What a great service. Quick, easy and fair pricing. Super convenient as they come to you! Thank…read moreyou Erish for the great communication and smooth repair!

Great service. Quick and professional and exactly as advertised. Highly recommend! Syed was a great…read moreperson to get in contact with!

I just did some purchases and I am very satisfied and you're very professional and easy-going peopleread more

I have 3 numbers with H2O wireless for some time and following are the major flaws/ issues with…read morethis company gouging customers off of their prepaid( pay as you go or monthly plans 1) customer service is the worst I have experienced over several phone calls made over period of time. They are liars, incompetent and will not transfer to supervisors or billing dept when they cant resolve issues. 2) Customer service will disconnect your phone once you insists on supervisor/manager. 3) customer service individuals lack IQ of even 50. 4) their access number for prepaid plans to call international destination is siphoning money from your balance. when you call access code to dial international number, " you don't have sufficient funds" and will not place call but will deduct 5c each attempt. Remind you this this the only access number to call international destinations. 5) for monthly plan they have 213-808-6199 access code to call international and when you do " due to network difficulty we cannot complete your call, try again later" 6) when you address these issues you will be transferred to supervisor( if you are in luck) , phone will be disconnected and if you do get someone, then you start all over again. 7) their billing dept, supervisors for CSR cannot communicate and share their notes, go figure so you will be repeating same issues to each and every one at the very best. 8) I lost money/ balance as a direct result of above and no resolution, even worse they dont give a damn about your issues as these issue lingers on like pests at this company. 9) Needless to say I will not be patronizing this barbaric company and suggests no one should. 10) better business bureau complaint is being lodged from my side and hope you all would too. AVOID H2O WIRELESS FOR YOUR PREPAID SERVICES AT ALL COST.

Strangely there isn't a review or even a listing for this Apple Store located in downtown Palo…read moreAlto. Came here for the first time to pick up my iPhone 14 Pro. Of course there was a line. Sept 16 was the first day the 14 was made available. Opted to pick it up at the store. Staff at the door was very prompt in letting all who were there to pick up their new phones to enter the store and directed us to the tables with the staffs ready to help. He led me to Vince (I hope I got the name right. Super friendly guy and asked if I needed help in settling up or if I had any questions. Another staff came from the back of the store and handed him my new toy. He went "Wow!! 1 TB?!! Nice!!" I told him I had been surviving with the measly 64GB since 2017. Yes, I had an X. Just like my X would dictate what storage I should and could get, he said then "you do not need more than a 64GB!" I had to listen even though I paid for my own X. My bestie said yesterday that was so extreme, from a 64GB to going ham with a 1TB! I told her that happened when people got repressed for so many years. So yes, I got what I wanted for the first time and I am happy!! To that abusive being, if you are reading this.. I hope you would not stalk me ever again on Yelp or anywhere else. Karma may be busy at this moment, but eventually they would come for you and you would deserve what you have done to me all these years. Sorry fellow yelpers for trauma dumping on a Sunday evening! Life moves on and it is always best without any toxicity! Back to this store, I walked in and left happily with my well-deserved 14 Pro. The staffs there were amazing and I am so happy to have a wonderful first time experience here. This will be my go to Apple Store from now on. 09.16.2022

Jose at the Genius Bar was amazing! Super friendly and helpful! Fixed my issue with my MacBook in 3…read moreminutes! Thanks so much Jose

We've had variable service from this location over many years, and this review is based on our most…read morerecent visit (11/30/25). It is very helpful to make an appointment first, to reduce the amount of time spent waiting (but be prepared to wait anyway, as they are often busy there). We arrived 15 minutes early for our appointment and were initially unsure if we needed to complete the iPad sign-in (we learned you don't need to sign in there if you already have an appointment). A woman who may have been a manager, Rafaela, greeted us and let us know we'd be up next for our appointment. She was proactively circulating around the room and kindly letting customers around the room know about the wait and thanking them for their patience. Charles was the representative who helped us (he had just returned from his lunch break, I think), and he was very knowledgeable, helpful, professional - a real gem. He was able to take care of our request (adding a new line) very quickly, acknowledging the issue that prevented us from doing this online. Both Charles and Rafaela exhibited high quality service skills and professionalism, not something that we see often these days. We appreciated their efforts and hard work and hope that AT&T recognizes how valuable they are to their brand. Many thanks to both of you for your help.

UNBELIEVABLE! Was it…read morethe new iphone release, or just the usual long wait at the AT&T store. IDK, but the manager greeting at the door had SERIOUS attitude towards me. Was he power tripping? Not sure, but he was very cold. So after the 60 minute wait, I meet with a rep, who asks for me ID. After running out to the car for my wallet, I saw the rep was already talking to another customer. That boss at the door told me I was back in the queue. Only 30 minutes later did I realize he put me at the very end of the line. Really? Really?? I would have to wait in the queue twice because I left the store for my ID and came back? What is this, monty python? When an elderly guy came in, the boss became so nice and immediately helped him fix the problems, and sent them on their way. That was cool. So he totally had discretion over "policy". But he chose to beat me over the head with the rules. Unreasonable. And rude. I've bought phones here before, with no problems. I guess just toe the line. Or maybe hope that the "don't give a hoot crew" isn't on duty that day. Or skip this location all together.

Good experience…read more Easy trade and fair price, better than Apple Store, worth to try your device here.

Best sell emailed me about a Macbook I posted on CraigsList and their email said "We want to buy…read moreyour MacBook and pay you cash immediately. We're local BestSell stores. No waiting, no shipping, no low ballers." They offered me 60% of what I was listing on Craigslist, how is that not lowballing?

Huge shoutout to Dario for his incredible service! ​My…read morelaptop had a screen issue, and Dario showed impressive technical skill by separating the screen from the body so that our work wasn't interrupted. ​When we realized the Wi-Fi antenna was integrated into the screen and we couldn't get online, Dario went above and beyond by personally delivering it to us. It's rare to find someone who is not only a tech expert but also so incredibly responsible and thoughtful. Having such a reliable pro handle our tech needs makes a world of difference!

Very nice and quick service. My daughter's laptop was overheating and then wouldn't turn on. He…read morereplaced the fan and we had it back within the week. Highly recommend.