Paid them over $200 for a new screen on my iPhone. It cracked after 3 days, and they said I had to…read morepay another $200+ for a new one. Will never use this place again.

Brought laptop here to have diagnosed and repaired.Paid the diagnostic fee & We were told it was…read morethe power supply. We were told they did not have one in stock and we would have to order our own. We picked up our laptop and ordered a replacement power supply 3 days later to learn that wasn't NOT the problem at all! After multiple failed attempt's to contact this company to resolve the issue we found another computer repair company to repair the issues properly. If they had taken the time to actually to look at the laptop to begin with they would have realized it was an easy fix as where the power supply connects inside the laptop had not been connected properly. DO NOT GO HERE they take your 67.00 diagnostic fee and scam you out of it! With NOTHING in return!

If you have any issues with your phone not working properly, this is your place to take it!!!! I…read morecan not thank the cell phone medic enough!!! My battery was visibly bulging & in the very near future, in danger of catching fire! Even though there was only a half hour left in his day & with another phone he was currently working on, he still took the time to fix my phone & in turn, keep me & my phone safe!!! I do everything for my work on my phone & was absolutely in stress mode with it not working properly! If your phone is not charging correctly do not wait like I did, take it to the phone medic ASAP!!! Keep yourself safe & safe TONS of stress!! Such a blessing & I am sooo very grateful!!!

Everything! Glenn new exactly what to do to fix iPad -- was in a real jam with work. He fixed it in…read morebarely minutes! Love these guys!

Recently got a new phone and found all of the staff here very professional and helpful. I had had a…read moreless positive experience the day before at the mallside location so this was a relief.

Totally rude stuff. Came here for Wi-Fi and assistance to upgrade my grandma's phone, but the staff…read moretold me to leave and not clog the Wi-Fi if I'm not purchasing something right now. And that for a company that is supposed to offer data

I never bother to write a negative review. English isn't easy, and I would prefer to say something…read morenice. But there is definitely something wrong with AT&T specifically this location on Marginal Way from their representative to their store manager and to their DISTRICT MANGER. For me to know that a district manager exists, I have gone through the AT&T cycle -- on around 10/4 (with marginal way AT&T) - 11/25 (with marginal way AT&T) - 11/25 (with Maine Mall Rd AT&T Corp.) - 12/10 (with marginal way AT&T) - 12/11 (with marginal way AT&T) - 611 (escalation department that never existed) - 12/12 (with marginal way AT&T) -- now greeting the district manager that doesn't want to talk about the problem. And to know that I'm not their only victim just makes me feel worse. From someone I know in person to this AT&T's recent reviews, I should not have TRUSTED AT&T (but I don't read the news). From the representative to their manager, they act like they know a lot about AT&T then start the blaming game when problems come up (in my case, it adds $493.83 for my bill this October). They run you in circles, blame AT&T corp. lies about having an escalation department but doesn't want to direct you there. And they say their district manager probably would do the same thing which is nothing. And he did nothing. This place is hopeless. I don't think for over a decade of being an AT&T customer I have any problems until I come here. It just isn't worth it for this one time experience I have with AT&T but I'm definitely not coming back here again. Trust them until they offer to kick you out of their store. I don't know if they mean it but they have said it. I have AT&T for over a decade now. There used to be an AT&T at 211 Marginway only a minute or two from this new location. Great, friendly, and very knowledgeable people. Just one store lasts us for more than a decade. I don't know why this new location has the photos of the previous location. It's definitely not the one. Give them a chance and see if they might treat you any better. Unless problems come up, there should be no problems.

It looks like no one has reviewed them in a while, so let me be the first to review their new…read morelocation and team! To start, every time I go in, I feel well taken care of no matter who is working, even if there's a wait, I know I'm waiting because they truly seem to take full care with every single customer issue and try to make sure that the experience is as pain free as possible, and I greatly appreciate that. Even better, the parking is way better than the old place!!! All around 5 stars, I couldn't recommend them more!

I had my phone in my right hand. My rabbit was looking especially handsome so I scooped him up with…read moremy left hand. I a) never "scoop" the bunny, and b) never do it with my left hand. Sensing my lack of confidence he began squirming (read: bucking like a bronco). In an effort to make him comfortable my phone dropped out of my hand... And the screen cracked. We knew AT&T would do nothing for us but having never experienced a cracked phone screen before, we went to see them anyway to ask their advice. Us: "Hi, we have a cracked screen and while we know you don't fix them we were wondering what you suggest we do." Angry Employee: "Well, we don't fix cracked screens." Us: "Umm, right. We know. We were just wondering what we could do." Angry Employee: "Absolutely nothing. And you're not up to switch out phones for a while unless you want to buy your phone outright. There's absolutely no way we would ever take your broken phone, so buying it is your only option." Us: "It's not broken." Angry Employee: "Right, but the screen is essentially broken. So unless you want to buy your phone outright, there's nothing we can do." (It's important to note that when I started talking to him directly, he only looked at and addressed my boyfriend.) Me: "Okay, well does AT&T have a preferred screen repair store?" Angry Employee (to boyfriend): "Pardon me?" Me: "There are like three screen repair places just in the mall, I'm sure people have come to you with broken screens before. Do you suggest one more than the others?" Angry Employee (to boyfrend): "I really can't help you. We don't deal with broken screens." Me: "But you've heard from other people which screen repair place is better than the others, right?" Angry Employee (to boyfriend): "Unless you want to buy your phone today there's absolutely nothing we can do to help." So, I've been thinking how you - the AT&T of the Maine Mall - can actually help. Here are just two examples of how customer service works the next time someone comes into your store with any question: 1. Don't be patronizing to your customers. 2. It's okay to go off script. Really, try it. These simple things may just help both you and the people who are coming to you - GASP! - happy.

I stopped into the ATT store in shear frustration after spending 1 hour on the phone with ATT call…read morecenter. I am a longtime ATT customer, and was ready to stop all my business with them. I went into the ATT store to vent, so they knew what sort of frustration I was feeling. I was steaming mad. Cody calmly went through my problem, said he needed a little time to get manager assistance. Within 20 minutes he had my account all fixed. Cody was a hero. He saved a customer.

I dropped off my device over a year ago and despite reaching out SEVERAL times the owner refuses to…read moregive me back my property. HE finally answered my phone call and stated its under lock and key and safe. He has not done any repairs or sent it out to be repaired and refuses to set up a time so I can just retrieve it and go to a different company. DO NOT drop off your product to him. I have had police go to his business and there is little they can do unless I want to press charges and up until now I was giving him the benefit of the doubt.

I dropped off my computer in late June for repair. Communication with Trey, the technician, started…read moreoff fine, but it quickly dropped off. Since then, I've reached out over 40 times between June and today asking for updates--with hardly any response. I did eventually speak with Trey, who told me he had been in and out of the hospital. I was empathetic--but even after that conversation, he continued to miss multiple promised deadlines. As of now, I haven't had any contact since late August and still haven't gotten my computer back. I've since filed a police report. I strongly recommend avoiding this business.

This store is not Verizon, but Cellular Sales, however, they represent as Verizon- I purchased a…read moresmart watch for my daughter. The price on the Verizon website for the smartwatch is listed at $99.99; I was charged $170 for the same watch. The salesperson at Cellular Sales stated there was a $100 fee to purchase the watch b/c Verizon prides itself in their 36month financing. At the time of purchase, I was charged the fees and not given a full receipt to review until after I paid, dumb on my part since that's when I saw the $170 amount that would be divided over the following 36 months...too bad for me. Customer Service at Cellular Sales stated that they can charge what they want since they are an authorized retailer and their prices don't need to reflect Verizon's listed prices. Never again...

Just wanted to leave a review for the Falmouth store, and James in particular. We had a complicated…read moresituation and James was knowledgeable and professional, as well as patient and kind. I'd recommend in a heartbeat!

Craig did an amazing job replacing the screen on my iPad. The iPad had been dropped against…read moreconcrete steps cracking the screen and denting the case. Craig not only replaced the screen but also greatly reduced the dent in the case and returned the iPad in less than 24 hours. I highly recommend Craig's iCracked repair service for its quality, professionalism, and speed.

Submitted my service request in iCracked and Eric was at my vacation home within an hour…read more Repair done in 25 min. Professional. Clean cut. I would highly recommend.