I dropped off my computer in late June for repair. Communication with Trey, the technician, started off fine, but it quickly dropped off. Since then, I've reached out over 40 times between June and today asking for updates--with hardly any response. I did eventually speak with Trey, who told me he had been in and out of the hospital. I was empathetic--but even after that conversation, he continued to miss multiple promised deadlines. As of now, I haven't had any contact since late August and still haven't gotten my computer back. I've since filed a police report. I strongly recommend avoiding this business. read more

Do NOT use this company. My screen on my MacBook M1 needed to be replaced. Thinking I would support local business, I brought my device to this business in part because of all the positive reviews. He replaced the screen for $450. When I got the device back, I noticed the camera didn't work. Thinking this was a simple issue, I brought it to tech support where I work to get it resolved. Turns out, the tech support person is a former Apple repair tech. Here is the list of things done wrong: 1) My device has a warranty on it that was good for another year (and I even bought AppleCare+). This repair could have been done with -no charge-. A simple look-up would have told anyone that. Yes, that is on me as well but I would have expected someone doing this professionally with more experience to inform me of this. 2) The LCD was replaced with the wrong part. I have a gray MacBook, they put a silver screen on it. I didn't notice until later. For $450, I would expect this to be correct. 3) A required configuration step was not done. While the screen can work without this, it can also cause several issues including the screen stopping working and the camera not working. 4) Because all of this was done incorrectly, it also invalidated my warranty for any future issues. I went back to get my old LCD back so I could get the repair done correctly and salvage my warranty coverage. When I brought this to their attention, I was met with hostility. Eventually, I got my old LCD back. Even though they got their LCD back (a $300 part), they only refunded me $100 of the $450 repair. The final cherry on top for this terrible company is when I brought it back to the tech support person to get it repaired properly (for free), he informed me that of the 6 screws that hold the LCD in place, 2 were missing and 2 had been stripped. 2 other screws were also missing and one was put in the wrong place. 3 of the screw-holes were damaged. After he fixed it properly, the camera worked. I do not recommend this company. My experience was they are predatory, vindictive, do poor work and have terrible customer service. read more

I called Creative Tech Owl to help fix my dad's laptop which had start up and log in problems due to Microsoft bitlocker issues. Although we were not able to recover any data the Tech Owl was able to provide me a solution that worked very well. He was able to at least make the laptop usable and almost brand new for a very reasonable price. Much cheaper than buying a whole new laptop itself. The Tech Owl provided text communication to me on the progress as it was being repaired and the different solutions he came up with. I would recommend Tech Owl as a good solution for your computer IT problems. read more

Helped me out with a damaged external hard drive enclosure. I spent less then 100.00 to make sure my data was safe and saved and it was totally worth it . Thanks again ! Rock on with twenty billion terabyte garlic naan socks on read more

I ordered all the parts over a few months & planned to build a gaming PC / Tower for my son. After watching a dozen you tube videos my confidence went from some to none fast & I called Creative Tech Owl on a Saturday. Dropped everything off later that day and picked it up a few days later. THANK YOU! read more

Very Happy with Creative Tech. What others said wasn't necessary or didn't need to be done (When I Knew they needed to be done) he was able to handle in very short order. Made a few other minor adjustments that really sped things up. And pricing, I thought was extremely fair. I was very impressed - and would definitely use again! read more

Was super quick and helpful when I busted up my Ps5 and lacked the tools to fix it. Straightened it out super quick and was nice-enough not to charge me for 15 minutes of help. Will definitely go to him if I ever need any PC help. read more

Amazing customer service!!! Can not recommend this guy enough! He literally saved my entire professional life in a matter of two days. I had been working late a few nights ago, and in my late night foggy state, I accidentally dropped my computer off my bed and it landed directly on my USB port, which consequently shattered into a few pieces and was rendered totally unusable. What was on this USB you ask? My ENTIRE professional life as a nursing professor. I couldn't believe my eyes. I was on the verge of tears, at 9:30pm on a Wednesday night, knowing that I could potentially be in BIG trouble, and there was nothing I could do about it. My boyfriend quickly found Creative Tech Owl through a google search, noticed they had office hours until 10pm, so he called and left a message. Tray (the owner) answered right away via text, and proceeded to text with my boyfriend about my problem until 10:30 at night! A full half hour AFTER his office hours. I was able to drop off my damaged USB the next day, and Tray worked his magic to solder together the severed ends of my USB onto a new port, and recovered all the files for me, therefore saving my you know what in the process. The recovered USB was fixed and in my hot little hands less than 48 hours later! He even dropped off the USB port to my boyfriend's workplace down the road instead of making us pick it up (to do us a favor, and it is MUCH appreciated). His prices are reasonable, his work is thorough, customer service is superb, and his expertise is invaluable. I highly recommend Creative Tech Owl for all your tech-y needs. Thank you so much, Tray, you are a LIFESAVER :) read more

Very pleasant experience working with Tralon on a finicky HP tablet laptop. He was able to not just get it back up and running, but replaced my bad mechanical hard drive with a digital one that makes the device many, many times faster. Recommend his service highly. And very reasonably priced. read more

WOW! We are so grateful to have found Creative Tech Owl. This man has saved us! Super Nice. Calm. Solved the problem so quickly. Our computer had been "blocked" by a scam of some sort. We never would have gotten rid of this without him. A million thanks! read more

I needed my computer fixed on a Sunday and I was able to get it done through Tech Owl. I was really impressed with the turnaround time and my computer works great now. I would recommend this computer repair service to anyone. He picked up my computer at 10:00 A.M. and got it back to me by 2:00 P.M......ON A Sunday!!!! Highly recommended! Great Customer Service! Very Knowledgeable! read more

excellent, quick service. easy to find. reasonable prices. truthfully, I'm an older person asking pretty basic questions and needed help setting up my new MacBook Air. I never felt embarrassed or made to feel stupid. thanks for everything and I hope you receive the recognition you deserveTray. read more