DO NOT SWITCH TO VERIZON!!…read more No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON.

Verizon is now a mess, the business side is joke, you go to the store no one can help you . You…read morecall the online you speak to offshore tech who don't know what they are doing. This is really crazy.

Sammy answered the phone professionally and enthusiastically. I could sense that he was anxious and…read moreeager to lend an assist, immediately. I had a question about returning DirecTV equipment, where and how? Sammy recommended that I go to the UPS store directly across Baseline from his store, advising me that they accept equipment there, and ship it. Sammy was very polite and friendly thanking me for calling, and wishing me a good rest of my day. I am very impressed. You want to give that man a raise!

Overcharged & Humiliated -- Seniors, Stay Away!…read more Review: My mom (late 60s) was charged $100 incorrectly during a purchase at this location. When she politely pointed it out and asked for a refund, the employee on duty refused to correct the error, stood over her in a threatening way, and told her he was going to call 911 to trespass her out of the store -- instead of doing basic customer service. She left shaken and embarrassed, and later that day she fell and injured herself because she was so upset. I went back the next day to get this sorted and asked to speak privately with the manager on duty. He shrugged, said he "already knew what happened," refused to review the security footage, and would not contact the other customer for clarification. No attempt to refund her, no compassion, zero accountability -- just dismissal. This wasn't a misunderstanding that they tried to fix. It was arrogance, intimidation, and outright negligence toward an elderly customer. If you enjoy gaslighting, being talked down to, and leaving the store with less money than you walked in with -- this is your spot. Otherwise, run the other way. DO NOT USE THIS LOCATION!! BEWARE OF SCAMMERS!!!

I was unable to get my computer to turn on and took it to CPR. They had it running in 5 minutes and…read moredidn't charge me anything. I am very appreciative of their quick service and help in getting my computer on-line.

I had my S24 Ultra fixed today through my Tmobile insurance. Only took him 2hrs to fix and was…read morequick and easy! Definitely recommended

Brian Herrera knows how to sale a phone. Great communication and great skills. Thanks for him I got…read moremyself a good deal with cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Phoenix store today.

MJ is the BEST! My phone screen was lifting after I attempted to remove the screen protector. I was…read moresure I needed to buy an entirely new phone. I woke up early to begin my search. I went to the nearest Metro phone store and was told they don't repair screens. The rep was eager to sell me a phone for over $200. I decided to wait but then I drove to the shopping center directly across the street. I went inside and explained my issue. MJ looked up my serial number on my phone and said he could fix it. In only 1 hour later my phone was like a brand new phone. Thank you MJ for helping me save money and my phone.

Rates have not risen within the last 20 yrs. I've been with them. 1 thing. If your bill is not paid…read moreon due date...your service WILL be cut off for certain, no question.

Fire skinny bearded guy. Worst t mobile experience we've had, reason I switched. Scammed us by…read moreclaiming trackers were "free" unethical and illegal business practice

Great customer service!! We bought our phones today and were having trouble setting up our phones…read moreand had to come back into the store and both the staff were really cool about helping us, especially Jocelyn!! She was super patient and professional with all our questions. I do wish they would update their phone number. We almost didn't go there today because the number isn't working. Had to take off one star for bad phone number.

Rick is amazing and very patiently helped with all our phone needs. I highly recommend this store…read moreto anyone looking for wonderful service.