Shoutout Carlos, Angel (and their manager) for the amazing service! They were extremely patient as…read morewe upgraded 4 iPhones and 3 Apple Watches. They explained everything we needed to know and found what worked best with our plan!

I decided to go to this T-Mobile for service on a screen protector for my iPhone waited 14 days…read morebecause it was being mailed to my home still haven't received it and their answer to me is sorry you'll have to come back and wait in line again to process your order again this doesn't seem to be great service

Bianey was great! (Sorry if I mis spelled) She went above and beyond, we just switched to T-Mobile…read moreso I appreciated her knowledge and great customer service! She's a great asset to her team.

Girls are so busy and concentrated on their Karol g concert and just taking care of business on…read moretheir phone which is more important than costumer service.. never coming to this store again.

Rigoberto as the Best. His prices beat everyone else's.We Needed screens replaced on our iPhones…read moreand another one wouldn't charge both phones work perfectly now and look like new. Very knowledgeable polite and helpful. Thanks again Rigoberto!

Had my phone screen fixed for my iPhone 15+ with a screen protector & a new strong case for $100…read more All of this done within a hour! Thank you !

Thank you MARIANA!!! and everyone at this store. I've been coming here for ten years and cannot say…read moreenough about everyone there; whether I'm coming in to buy something, to have something fixed or just to ask a question, I'm always helped and welcomed. No hard sell-ever. I came in last night because my phone was dying (after four years, so I can't complain). I'm on a budget and tech challenged. Mariana came to the rescue. We found a phone I could afford, a plan I could afford, then she sat down with me for over an hour; transferring all of my information from my old to my new phone. She added the apps I use, updated the information, and made sure that everything worked before I left. And this, was while all of her colleagues were leaving, and the store was about to close. Professional, knowledgeable, patient and kind. Thank you MARIANA!!!

DO NOT go to this store. I have bought hundreds of phones over the years for business and…read morepersonal. ANTHONY is extremely rude. Ordered a phone online, paid for it and told it would be ready on 3 hours. Made an appointment for 6 hours later. I had a confirmation email ! 40 minutes after my appointment time, Anthony finally comes over. He is rude from the get go. He said they didn't have the phone, no manager on duty and "he wasn't going to argue". ??? And got up to walk away. Huh??? Immediately left, went to Old Quarry AT&T store. Talked w Andrew and walked out with phone within 15 minutes. Polite, professional, and intelligent!! DO NOT GO TO LaGRANGE STORE

Do yourself a favor and go to an actual T-Mobile store and not this authorized seller…read more I recently left ATT and joined T-Mobile. I went to this authorized dealer and was lied to when I was told I'd be getting iPhone 17 pros for free with a beyond plan. They took our old phones so I figured it would be for a trade in offer although I thought I was getting it for switching to T-Mobile. I got my first bill and was charged an installment fee for each phone. I visited the store after my first bill and they reassured me that I would get the full credit for all phones after the first billing cycle and a credit for what I had paid on the first installments. My second bill came and the charges were the same. I went back to the store and they stated there was no such offer when I signed up to get full credit on the phones only up to a certain amount. The manager was there but didn't meet with me. He told his employee that he was too busy and I'd have to come back 2 days later to see what can be done about it with the employee that opened the account. At that point I decided to stop dealing with this place after they wasted enough of my time. I contacted T-Mobile directly and they resolved the issue within a few hours. I was also told that I wasn't credited with a trade in so what happened to our old devices? They also stuck me with 6 gps trackers and said they were needed in order to receive the free phone deal. This place needs to learn the meaning of integrity and accountability.

What kind of people T-Mobile hired at this store? Rude…read morecustomer service. I was clearly told one price before agreeing to the service, but when it came time to pay, the total was higher!!!

They've been friendly, quick, and reliable in fixing anything from clogged charging ports to…read morecracked screens

Dropped off a PS5 because it was cutting off randomly. They had it for 3 days and couldn't recreate…read morethe issue....Needless to say, they still charged me a fee for what amounted to nothing. So, they returned it to me and the same day it cut off and never came back on.......I also had to make a second trip because they removed my stand and forgot to put it back on.....Weeks later, I simply purchased a new PS5 but keep the old one. Did some research and found that it might be experiencing a power supply issue. I ordered a new power supply and installed it........Fixed. This is a service they offer but when I mentioned it, they said it would cost additional money to be shipped out and had no timetable on when it would be completed. I fixed it in 30 minutes....The only positive, they were very polite...I just wish they were as knowledgeable as they were polite.