Shoutout Carlos, Angel (and their manager) for the amazing service! They were extremely patient as…read morewe upgraded 4 iPhones and 3 Apple Watches. They explained everything we needed to know and found what worked best with our plan!

Do not walk into the store unless you wanna be scammed they are rude, ignorant and incompetent of…read moredoing a simple task ! The women working there was the "manager " & couldn't even kindly assist us! rudely gave my husband the incorrect information then threatened to call the police on us while we are while our 2 small children. Such a laughable threat as we did nothing That was her solution as she could not assess the issue and problem solved as a Manager supposed to!!!!! - she is INCOMPETENT AND SHOULD BE Fired! as now we had to go to ANOTHER T-MOBILE LOCATION handling our issue- I will be calling corporate and filing a formal complaint ! Never walk into this location or give them ur information- they will overcharge u open fraudulent accounts and then not assist you to correct TMOBILES WRONG DOINGS!

Bianey was great! (Sorry if I mis spelled) She went above and beyond, we just switched to T-Mobile…read moreso I appreciated her knowledge and great customer service! She's a great asset to her team.

Girls are so busy and concentrated on their Karol g concert and just taking care of business on…read moretheir phone which is more important than costumer service.. never coming to this store again.

Had my phone screen fixed for my iPhone 15+ with a screen protector & a new strong case for $100…read more All of this done within a hour! Thank you !

my phone has been unresponsive battery exploded! was recommended by a friend and it was well worth…read moreit brought my phone back to life while apple and at&t were telling me there was no fixing my phone he had fixed it all under an hour and was very nice!! HIGHLY RECOMMEND

DO NOT go to this store. I have bought hundreds of phones over the years for business and…read morepersonal. ANTHONY is extremely rude. Ordered a phone online, paid for it and told it would be ready on 3 hours. Made an appointment for 6 hours later. I had a confirmation email ! 40 minutes after my appointment time, Anthony finally comes over. He is rude from the get go. He said they didn't have the phone, no manager on duty and "he wasn't going to argue". ??? And got up to walk away. Huh??? Immediately left, went to Old Quarry AT&T store. Talked w Andrew and walked out with phone within 15 minutes. Polite, professional, and intelligent!! DO NOT GO TO LaGRANGE STORE

If I could leave a minus one review I would... went there twice... first time waited half hour and…read moretold to make an appt for faster service... second time waited half hour with appt and manager took care of women whose appt was scheduled after mine... RUN ... will try another location... if the same Verizon here I come!

Do yourself a favor and go to an actual T-Mobile store and not this authorized seller…read more I recently left ATT and joined T-Mobile. I went to this authorized dealer and was lied to when I was told I'd be getting iPhone 17 pros for free with a beyond plan. They took our old phones so I figured it would be for a trade in offer although I thought I was getting it for switching to T-Mobile. I got my first bill and was charged an installment fee for each phone. I visited the store after my first bill and they reassured me that I would get the full credit for all phones after the first billing cycle and a credit for what I had paid on the first installments. My second bill came and the charges were the same. I went back to the store and they stated there was no such offer when I signed up to get full credit on the phones only up to a certain amount. The manager was there but didn't meet with me. He told his employee that he was too busy and I'd have to come back 2 days later to see what can be done about it with the employee that opened the account. At that point I decided to stop dealing with this place after they wasted enough of my time. I contacted T-Mobile directly and they resolved the issue within a few hours. I was also told that I wasn't credited with a trade in so what happened to our old devices? They also stuck me with 6 gps trackers and said they were needed in order to receive the free phone deal. This place needs to learn the meaning of integrity and accountability.

What kind of people T-Mobile hired at this store? Rude…read morecustomer service. I was clearly told one price before agreeing to the service, but when it came time to pay, the total was higher!!!

Wednesday, July 29, 2026 I had an appointment at the LaGrange, IL store. I assumed my Iphone was…read moreheaded for the junk-yard. The technician fixed the phone in less than five minutes. He was professional, courteous and friendly. If you can complain about poor service, you should compliment great service. A job done well and a well done job.

Dropped off a PS5 because it was cutting off randomly. They had it for 3 days and couldn't recreate…read morethe issue....Needless to say, they still charged me a fee for what amounted to nothing. So, they returned it to me and the same day it cut off and never came back on.......I also had to make a second trip because they removed my stand and forgot to put it back on.....Weeks later, I simply purchased a new PS5 but keep the old one. Did some research and found that it might be experiencing a power supply issue. I ordered a new power supply and installed it........Fixed. This is a service they offer but when I mentioned it, they said it would cost additional money to be shipped out and had no timetable on when it would be completed. I fixed it in 30 minutes....The only positive, they were very polite...I just wish they were as knowledgeable as they were polite.