I went in to this location skeptical due to previous reviews, but I am soo glad I did. Gary and…read moreJeremy absolutely amazed me! They were true and sincere. They helped walk me through the process start to finish in switch my line from Verizon. They provided me with options and asked a lot of questions to make sure I was getting what I needed and not just what they wanted to sell. Highly Highly recommend this store! Ask for Jeremy or Gary. You will not be disappointed!

Fraudulent store! Will lie to you 100% I was recently…read moremarried last year and in November my husband and I decided it was time to get on a family phone plan. I was with Verizon with 2 kids and he was with T-Mobile with two kids. We also priced out AT&T for what deals they had at that time. Both Verizon and T-Mobile were offering a *free* iPhone 15 with eligible iPhone trade in- well up to $830 off the new iPhone per line. After pricing it out for our 6 lines combined- T-Mobile was about $50 cheaper bill total monthly so we decided on T-Mobile. We were working with the store manager Jeremy the first day we were in the store in November. Jeremy promised us an $830 credit per line with eligible trade in and for my son's line up to $830 I believe Visa card for the remaining payoff amount I would own to Verizon (he had a newer iPhone that I was required to pay the remaining contract balance of the phone for leaving Verizon early). He also told me that after 3 months of being with T-Mobile my son would be eligible for $830 off any iPhone with trade in of his iPhone 14. We were at the store over 3 hours that day making the switch. My daughter traded in her phone that day and got the iPhone 15. Jeremy brought my son's line over and told me I would just need to bring in the final bill from Verizon when I received it so he could put in the credit for the Visa card to be mailed to me. I got an iPhone 15 pro that day but my iCloud wasn't fully up to date to leave my trade in phone that day so Jeremy told me I had 30 days to bring it in. My husband's son also traded in his phone for an iPhone 15. I paid the taxes for the 3 new phones and the additional amount for my iPhone pro (amount over the $830 credit I was promised) and left the store. We were also given a charger and screen protector that we were told was "included with the phone". A couple weeks later in December before my 30 day limit, I brought my trade in iPhone to the store- Jeremy was once again in the store, greeted me and remembered me from our last visit, and brought up my account. He told me that because we brought over 3 lines to T-Mobile, one of the lines got a phone for free up to $830 and since I already paid the difference of my iPhone pro, the remaining $830 balance was free! I said that's not what you told me when we transferred over so I want to make sure that is correct because I have my trade in phone here now and the 30 days is almost up. Jeremy told me I had nothing to worry about and he could see the credit on my account and it just takes 2-3 billing cycles to apply and I would be credited any phone charges after the credit applied. I asked him at least 3 more times if he was positive he did NOT need my phone traded in and he stated there was no where to even accept the trade in on my account bc I already had the $830 phone credit on my line. So happily took the deal and left. In January I look at my bill and I'm still being charged for my phone. And I'm being charged for the chargers and screen protectors they gave as in November that they said were "included with the phone." Do I went back to that store, unfortunately Jeremy was not there but Payton the assistant manager was and she said she remembered me and pulled up my account. She couldn't figure out why I was being charged for my phone and took pictures of my documents with their store iPad. I also provided my Verizon final bill with my son's phone balance amount so I could get that Visa card mailed to me. Payton told me she would talk to Jeremy when he got in and have him call me. I also asked why I was being charged for the included chargers and screen protectors and she said they weren't free but would be charged to our account over 12 months! I said I was told they were included and she said no they aren't free, they just spread out the cost so I don't have to pay upfront. I said that is NOT what I was told and I would NOT have taken them had I known how much they cost. And no one ever even said a price! How could I be charged for something I was never even told an amount?? I said I haven't even touched any of them, they were still in the he T-Mobile bag I left with unopened and I wanted to return them because I did not agree to that. She said I only had 14 days to return them and there was nothing she could do but she'd also let Jeremy know. Continued in photos!!

I walked in to get home internet, an was told by a (white skinny guy blonde hair blue eyes wearing…read moretoo tight of cloths) that I can't get it because I'm from a different state. And wouldn't offer a different solution. I ask about to hotspots told me that I would need to go online to see if I'm in there area.

The Layton Hills Mall T Mobile is nothing but a bunch lying crooks. What they said and what was…read moredone were two entirely different things. Then they called me the next day and said my card did not process and wanted me to bring CASH in, not my card. Then I haas to deal with customer service for more than 6 months for them to rectify the wrong. I ended up with a 340.00 credit because of the dishonesty. NEVER EVER EVER set foot in that T Mobile and if you have to contact customer service make sure you get the Meridian Idaho call center and ask for a manager. They seem to be the only ones who know what they are doing.

Great group of guys, always willing to help and get items fixed or replaced, Casey is fantastic, I…read moreplan on taking any and all of my phone issues or replacements to there.

My mom passed away on July 15th. I went through her belongings to find her phone - in Sept. I went…read morethrough her paperwork and called Verizon to let them know in mid Sept. I have a copy of her death certificate and they told me I have to pay her past due even though she was paid through the end of July. I visited this location and they said there was nothing that they could do that I owed her Aug and Sept balance and late fees. I gave them her death certificate and they would not help! If this is how they treat people, I warn you not to do business with them. So my dead mom will be sent to collections!

I went in to get a mobile hotspot and the sales person told me that they're running a promotion if…read moreI transfer my account to my business. After four hours to phone calls and two other trips to the store to meet with Jill their business account manager I still after 30 days do not have a device that I went in for originally. Now Jill will not return my text messages or phone calls. I called corporate and there's no signs of anything being ordered or any notes on the account. Been with Verizon for 15 years and now I'm shopping

I have been going to this AT&T store for over 2 years now! Kaiya is awesome, very friendly,…read moreknowledgeable, straightforward, and most importantly trusting! She definitely takes care of me and my family anytime I come in. She is the best. I definitely recommend her to anyone that is looking to come to AT&T and or upgrade and purchase anything they offer. I love the fact that she doesn't push you to purchase things or make you feel that you have to, she tells you exactly how it is and what it is and then moves on to small talk. She remembers my families names, and my friends, and it's just like going somewhere and talking to an extended family!! We definitely continue to come to this AT&T store as long as, Kaiya works here!! Also, just to point out; all of the staff here have been fantastic as well!

Absolutely outstanding service! This location is always on point--knowledgeable, professional, and…read moreincredibly kind. I live in SLC and happily drive past other locations just to work with this amazing team. Their expertise and customer care are unmatched. Highly recommend!

Came to the store because we had phone transfer issues. Colton was excellent at troubleshooting and…read moregetting the problem fixed. If you do stop at the store, ask for Colton.

Stay away from these privately owned stores and go directly to the AT&T corporate store on Main…read moreStreet. I made an online order that should have been at the list a 5 minute interaction at the store. I have been here for 1 1/2 hours while they try to figure out how to proceed with a prepaid order. I have had this problem with these privately owned store before. Don't waste your time!!! Go directly to the corporate store.