I bought an iPhone 15 here approximately 30 days ago. I'm posting this review on Yelp because I…read moreimmediately reviewed them on their website but they deleted it that's why they have five stars and that's the only reason. I can't believe people are happy with the store, they are deceptive they are ridiculously expensive and the service is marginal. I asked for a receipt three times and was ignored and found out why when I finally got the receipt I was charged $120 for a "bundle" which Robert tried to convince me was a great price. They charged 40.00 for a charging cord that costs 11.99 at target and the rest of the necessary accessories were 3x the price everywhere else. He took advantage of me because I was using a corporate credit card and thought I wouldn't care. Do not go to the store and buy anything. I will report them to Verizon and bbb not that it will matter but I would like to save others from this headache.

My husband and I have done business with five different Verizon stores since moving to Jax ten…read moreyears ago. In March 2018, a new Verizon opened in the Avenues Mall (upper level, next to Ruby Tuesday) near our home. It has proved to be the best retail experience by far for our wireless communication needs. Store Manager Robert Lam, in particular, is always supremely helpful and congenial. As 60-somethings, who can require extra education and patience where technology is concerned, we sincerely appreciate this. Five-star rating for Verizon at Avenues Mall.

Love going into this store now. Management has really stepped it up! Super clean, offers waters,…read moreincredibly knowledgable, and very fast. I came in with a major problem and left having everything fixed and I upgraded my phone and got my son a phone without paying any crazy prices.

When we decided to switch back to AT&T from TMobile, we stopped in this AT&T store in the Orange…read morePark mall quite a few times. We had a lot of questions about the different plans and we were positive we wanted to each get an iPhone 5s in gold (they were pretty scarce at the time). On the first visit to this store, Ben was very helpful answering our questions, etc. I even wrote a quick tip to tell everyone how helpful he was. I've since updated the quick tip with how helpful he is not! It was a Sunday when we were first there and about 10 minutes before closing, he started getting really short with us and pushing us out of the store. I wasn't real thrilled with that. But, he gave me his cell phone number and told me to call with any questions. I definitely had more questions, so a couple of days later, I gave him a call and he didn't answer. He did immediately send me a text asking who I was. I texted back and told him. He sent me a text back saying he didn't answer his phone unless he knew who was calling him. Ummm?! What?! Then why the hell did you give me your number, dude?! Anyway, I texted him my question and never got a response. The next day I called again. He didn't answer. He texted me and asked how I he could help me (at least he knew who I was this time). I texted him my question. Once again, no response. Hmmm.... is this guy aware that he works on commission?! Hubby and I went to the store and he wasn't in. The other guy there said he couldn't help us since we'd been working with Ben. What?! Ok. A few days later we went back to the store again. Ben was with other customers. We must have waited half an hour (while the other guy working was doing nothing) until we finally gave up and left. Just FYI, this is not an actual AT&T store... they are contracted out or something. It shouldn't make a difference. Hubby and I ended up dealing with Richard at a REAL AT&T store on Argyle Forest in OP and he is awesome! I'm going to make that the next review I write and will put a link here for that store. Go there! I will never conduct business at this particular AT&T again. You may be wondering why I'm giving it 2 stars rather than 1 star. Because I don't like writing 1 star reviews and I write very few of them. It takes a lot... and I mean A LOT for me to write a 1 star review. I guess if you have to come into this store just to pay your bill or something then it'd be ok. And Ben... if you're reading this... you lost a big commission... and you suck at your job!

Trey from this location, was absolutely amazing, he helped fix what we have been trying to get done…read morefor months! I couldn't be happier with his customer service skills!

During my phone upgrade at Fleming Island, FL, Cr 220 store, Liz made my experience seamless and…read morequite pleasant. She very knowledgeable of all the particulars and ensured I was fully understanding of what I was purchasing and how to ensure the switch between phones was seamless and stress free. Awesome customer service, would give a 10 star rating if I could. Top 3 best customer service experiences this year. ​

Verizon received a phone on my plan which still had a balance of over 600.00 to be paid off and let…read moremy son turn it in for one of their free phones on their plan. What is wrong with companies not verifying ownership. They just take stolen property and use them for parts! I'm just disgusted!!! Shame on my son and Verizon.

Great store. Helpful agents. Not crazy about the phone service but they do try. Not their faultread more

The staff at Orange Cell Phone (Fleming Island location) are exceptionally considerate,…read moreknowledgeable and very helpful. My father had an annoying ad on his phone that he could not get rid of or even shut the phone down. The staff fixed it and explained what to do if it happened again. They are AWESOME! I would highly recommend them.

These people give you Low ball price $400 for iPhone 16 Pro…read moreMax 1 Tera clean MEI new condition Apple store gave me $750 these people take advantage of you Careful watch out for your

The service was exceptional, Ross went out of his way to meet my needs, and make sure that I walked…read moreout of the store completely satisfied. data transferred, everything was done correctly, and even educated me on several things regarding my cell phone. I didn't know. I felt very secure and excited to leave with my new phone. I would recommend this particular cricket wireless store to anyone. - Christina ( Jacksonville, Florida)

wonderful customer service.great deals. As soon as i walked in lazaro was helping me.read more

Great people. Very knowledgeable. Fixed my iPhone screen within a couple of hours. They sell tons…read moreof phone/iPad/computer accessories also. Will be my new go to.

went in today to have them find a problem with my phone, where the music was breaking up when…read moreconnected to any external device. After paying $120 up front, I was told that he "listned to my music" all day, but could not replicate the problem. I asked if they were still going to charge me the $120 when they could not find the problem. I was told that the diagnostic fee was unrefundable. Do not plan on doing business with this business any longer. A few years ago, the customer service was great. Not so much any more...

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!