We've been Verizon customers for around 15 years now. Honestly I've had zero issues with the service or customer service! Today we went in to add another cellular line to our account. Ryan our customer service representative was super friendly and very helpful! We definitely recommend Verizon Wireless. We also have Verizon home internet and have zero issues with that as well! Thank you Verizon for providing great service and thank you Ryan for providing great customer service!!!! read more

Went in yesterday to sort out my e-sim issues. Was transferring from my old iPhone 14+ to 17 Pro Max during Verizon's outage. I got the new phone set up but the e-sim was locked. I was 'greeted' by a monosyllabic guy at the front door. I tried to explain the problem but he just took the phone and started clicking around. Still at the front door. I asked if we might move to a desk and sit down. It was like speaking Mandarin. He clicked around for around 10 minutes with help from two other employees. He then shoved the phone at me and said 'here'. I took it to verify the sim was properly working and walked out. I think i exchanged 5 words with this guy. The whole place was full of a ragtag collection who definitely didn't seem like they wanted to be there. To turn my old phone in i went to the location on Roosevelt Blvd. Quite the opposite. A young man greeted me at the door with his name, we sat down and he took the phone and marked it as exchanged. The atmosphere in these two locations was just the opposite. Not sure why. read more

Needed To cancel a prepaid that was constantly charging my card for a phone that is unusable. I was told by a retail Verizon to come to the corporate building Verizon and turns out I drove 39 minutes for them to tell me to call customer support and didn't offer any assistance whatsoever. POOR customer service will turn you around and lie in your face if your not there to spend 1000$ + read more

had a problem from another store and came here. Austin was able to fix the problem and was super helpful. he was super friendly and professional. will definitely only be coming back to this store read more

If I can give this place a -5 star rating I would!! Let's start with how their customer service is complete trash!! We came into the store to ask questions about our phone bill and all they were concerned about is sales and that we needed to call customer service because that's a technical issue. Same when we tried to ask about my phone # getting ridiculous amount of spam calls during my working day and I can't turn my do not disturb on while I'm at work because I don't want to miss an important call from a dr's office or anything. This store is no help. They are ridiculous and unprofessional. SAVE YOURSELF AND DON'T DO BUSINESS WITH THEM!! read more

October 7, I went to the Verizon store to purchase a new phone. They set it up so that the phone would be mailed to my apartment. I visited the store today, November 17, because I have not received the phone. The clerk told me they could not help me and to call customer support (I thought these employees were paid to be customer support but apparently not). I called customer support and when I got a hold of someone, they asked to speak with a representative at the store. I handed the phone to a representative (It is possible that he was the manager. His name is Marlin) and it was immediately made aware, that he was annoyed that he was having to help me, visually aggravated that he was having to do what Verizon pays him to do.... which I assumed was help customers, guide them in the direction that includes enhancing their Verizon experience, or rather keeping their Verizon plan. I understand that customer support representatives are going to be continually annoyed with customers. I understand that even though you are paid what you probably believe is not a fair amount to be continually annoyed and irritated with the wishes and hopes of the common customer, but in circumstances such as these, typically the customer support representative is not physically huffing and puffing, and rolling his eyes, and expressing the irritation that is normally left for after the customer leaves the establishment. While I was waiting, Marlin told me to move to the back of the store so that he (with my phone in his hand) could "help customers". I don't count as a customer I guess because I wouldn't be making him any commission today. It's unprofessional and honestly, it's just fucked up. After he handed the phone back to me, the representative on the phone ended up refunding the purchase and I never got an explanation as to why they could not ship the phone. I am currently in a customer service position at my job. I deal with more irate customers than this shit little Verizon hovel could manage in a week, and I would have been coached for even showing any hint of disdain with my customer. Verizon needs to hire better. read more

There's always a wait whenever I come here. Last time I came, there were 7 people ahead of me. They definitely need to hire more people. Store hours are weird too. read more

Not sure they are ever going to reopen. Have been waiting several months to have a warranty item taken care of for my wife's tablet which they said they would do. Phone is a constant busy. read more

I ordered a new phone from The Verizon site. The site said to pick it up May 18th at the store. I received an email telling me it was ready for pick at the Wells rd. store and they are currently open. I went to the store and its CLOSED. There is a "May" calendar page taped to the door and they are closed every Monday and Wednesday of the month. Although there web site says open 9-7 M-F, this Yelp website shows them open as well as the corporate site on My Verizon for ordering a phone and pick up locations. 3 other people showed up at the store in the 5 mins I was there. I got off work and took a long lunch to drive over there for nothing. read more

The representatives at the corporate store in Orange Park, FL seemed a little if-y when we first walked in, but we decided to give it a go. We have to switch from AT&T because we're moving out to the country and have tons of dead spots with AT&T. Everything was going fine until the representative and his manager insisted that AT&T would refuse to port our phone numbers because we're on a Next plan. We were going to get new iPhone's and everything, but after the rep and his manager insisted AT&T wouldn't port our numbers because of the Next plan, we just walked out. I just spoke with AT&T, and they confirmed that our phone numbers are eligible to be ported to any other carrier we choose, and the Next plan literally doesn't impact phone number portability. Verizon reps at the store and via chat also told us that phones are required to be factory unlocked in order to be eligible for trade in, which I found literally nowhere in your verbiage for trade ins. The only thing I found, in fact, is that it's required to be in good working and cosmetic condition. I have two pristine iPhone's (7 and 7 Plus), and your employees are refusing to take them because they're not factory unlocked. I've also been told by other employees that being factory unlocked is not a requirement at all. So which is it? AT&T told me today that it sounds like Verizon doesn't want our business, at least not right away, and I'd say that sounds about right. Also talked to a Verizon telesales rep this morning, and was told that none of what the store rep and his manager said yesterday is true! Very poor initial experience with Verizon and its employees. While I hope this was not a reflection of how every interaction would be, your employees incompetence is negatively impacting your chances of acquiring new customers who will pay every bill on time, every month. read more

Called ahead asked if I needed an appointment they said no. Walked in, two reps waiting to greet me, get one of them immediately. Super fast, super professional. Was trying to transfer an iphone 7 on at&*t to verizon was not possible because of the qualcomm processor on that unit. If you have an iphone 6 it is fine, for some reason they did this on the 7's. Either way not verizons fault and they did try everything! I forget the reps name, probably "dave" he was the redhead guy very cool, nice, friendly. Thanks Dave. read more

My boyfriend and I went into this Verizon location yesterday to switch my plan and potentially get me a new phone because my SIM card was malfunctioning. Things could not have gone easier. Corey helped us switch my plan and fix my phone without issue; he was polite, professional and helpful. I would highly recommend going here and asking him for help if you need it. Couldn't be happier! read more

Thanks Xavier for the "Stellar" service! Things have had to change quite a bit, due to the Pandemic, but it was nice to see that Verizon has adapted quite well. The policies for following the safety guidelines was very apparent (in store distancing, anti-bacterial pumps all over the store & MASKS)! Customer Service is still the primary focus, whereby, I waited for about 10 minutes to be seen, but once I explained the reason for my visit, it was smooth sailing to complete my services within a short time. Xavier knew his stuff, explained exactly what I could expect and the costs. This was a pleasant experience that will continue to have our household remain loyal Verizonites!! :0) read more

Just switched over from AT&T after years of bad and declining service... but this Verizon store did not start off the Verizon relationship at all well. After a number of false statements prior to the switch, and all kinds of hassles throughout, you can imagine my disappointment when the first bill showed up and turned out to 60% higher than promised. It took days to get that fixed, and numerous calls to this store went nowhere and promised callbacks did not take place. Finally; the National office had to intervene and fix -- which took a while and several hours on hold and chasing down the right people. Further; the Disney+ eligibility we were promised did not come about and now we find that that it appears that the two $150 rebates won't happen either... despite very specific and documented promises to the contrary. The number of errant, if not outright untruthful, statements out of this store boggles the imagination while the lack of interest or concern in making it right are particularly troublesome. Calls have been placed to State and Federal regulators over the potential frauds involved, official complaints are being made, and we can't recommend highly enough that if you decide to do business with Verizon, that you avoid this store like the proverbial plague. read more

First, I've been a verizon customer for 12 years. I loved them because I get super customer service over the phone and coverage damn near anywhere. So when T-Mobile came out with the Military One plan with unlimited everything and up to 4 lines for $100, I went to the store to see if anyone had any idea if verizon was going to come out with something similar or if they could get me a close deal. After explaining this to an associate, I was rather rudely told "then go to T-mobile." Okay, I'm going to write this off and start looking at phones because i needed to upgrade. This associate left me to my own devices while i was checking out the phones when, what I would assume was a supervisor, and another associate starting raising their voices while the supervisor was helping two older women. This disagreement went from 0 to Ghetto AF in 5 seconds, and the argument continued for at LEAST 10 minutes. The associate starting using curse words while i was holding the hand of my 4 year old nephew with my mouth gaping in astonishment. All said and done, i asked original associate for help with upgrading my phone. I was switching from iPhone to Samsung, so there's a learning curve. I said no to the $50 screen protector and was a bit annoyed that he wasn't even going to ask me if I wanted to actually buy it. He was just going to install it and charge me. No, i can get 3 for a 1/10 of the cost on Amazon, thanks. So, I start setting up my phone and this associate was basically shooing me out of the store before I even turned it on. Again, I have no idea how to transfer this stuff over. I called corporate and they were amazed over the whole ordeal. Like I said, CS on the phone are fantastic. This store is not. It's like the minute I even mentioned the military deal, this guy took issue with me. Unlike past reviews, I'm not the service member or retired. My husband is active duty stationed overseas, so it's not a thing against just the retirees. Which is bad for business in a Major Military town, IMO. I've already told corporate, that this whole ordeal made it easier to make the switch to T-Mobile once both our phones have $650 left to pay as they will pay off both our lines to switch. I even told them that I was going to chock the initial comment to a misunderstanding. But the attitude I got and the screaming match was the straw that broke the camels back. read more

The complete LACK of customer service here is ridiculous. Your skin tone nor appearance should dictate the respect you get in this store. Don't assume that ALL black peoples steal would be a step in the right direction Thanks read more

Outstanding service! Wanted to upgrade to Verizon. Fast and knowledgeable! The hole process was easy! Joshua made the whole process easy!

This store hates military people. Have been with Verizon for over 20 years. Went into my local store yesterday (Wells Road) to have them verify my military discount using my retired ID. Was told in a demeaning and insulting tone that it was against federal law to make a copy of my military retired ID. That is an absolute lie and I told them so. The Verizon website even tells you to take your military ID in for verification. Read the review from Tony P. on 4/9/17 which is exactly like mine from yesterday. THIS STORE NEEDS NEW LEADERSHIP. HORRIBLE, HORRIBLE EXPERIENCE read more

Terrible customer service! Would not help me. I have been a customer of Verizon Wireless for 20 years with a short break to try another carrier about 10 years ago. With my personal and my company phones we have spent over $40,000.00 with them over the years. Today I went in the store and asked them to reapply my military discount because I was told it could have been inadvertently discontinued. I was advised by an associate on the phone and had a supervisor on the phone speaker with them and the manager refused to honor or validate my veteran status. He said they were not able to accept a "government issued" military ID card that stated U. S. Navy Retired on the front of it. When I first got there I was the only customer in the store and 4 people including the manager were there. They said they could not help me. I needed to submit other documentation. They provided me zero proof and would not listen to the Verizon person on the phone. He said it is against the law to copy it. Not True ! When I got home I submitted a copy of my military pay statement and called the "discount center." The lady on the phone told me if the card were active duty it could not be copied as it states on it "Do Not Duplicate." Mine is RETIRED! Of the 4 associates there only a young lady even attempted to assist me by showing the manager where the web site states "Veteran's ID Card." He did not want to help. I believe my military service meant nothing to this individual and I will not use this store again. I appreciate and enjoy Verizon Wireless services and do not blame them for this. It was a total lack of customer service on the part of the manager of this store. read more

I am very disappointed with verizon at this point. My husband and i visited the store back in december because my husband who is an android lover wanted to upgrade his phone. Me myself much prefers iphones which at the time i had. To cut a long story short my husband & i both ended up getting a samsung s7. I was told at the time that if i did not like the phone i could trade in my phone and upgrade after a year to the iphone 8 which is what ive been waiting on. Turns out i would have to wait 2 years. The 1 year thing had stopped in May, and the rep knew that but lied. Now when i called in to get them to honor there rep they stated there is nothing they can do about it. So after next year i will be switching to another carrier. And to think i begged my husband to leave At&t to switch to verizon since thats who ive used for years. DO NOT I REPEAT DO NOT GO WITH VERIZON. If you do make sure the rep writes in blood what theyre telling you otherwise theyll say theres nothing they can do! read more