absolutely do not go here ! My son was in accident and broke his screen, I called told the man the…read moremodel and screen I wanted he quoted me 200 out the door no problem !! he fixes it gives me a bill for 260.. I paid colors are off not sure he sold me the actual screen i paid for even. Today is 3 weeks to the day it got fixed and my son wakes up to a black screen. I take it to best buy to diagnose it they say software is fine and screen looks fine they examined it pretty well lcd wasnt broken it must be faulty material. So I bring it back for him to tell me the lcd is broken he definitely dropped it sorry not able to replace it... lmfao LIAR hes a cam con artist and looks to be on drugs. Absolutely spend the 20 extra dollars to not get robbed ! I will be taking my report from the geeksquad and filing a report against him to retain my 260 dollars. STAY AWAY.absolutely do not go here ! My son was in accident and broke his screen, I called told the man the model and screen I wanted he quoted me 200 out the door no problem !! he fixes it gives me a bill for 260.. I paid colors are off not sure he sold me the actual screen i paid for even. Today is 3 weeks to the day it got fixed and my son wakes up to a black screen. I take it to best buy to diagnose it they say software is fine and screen looks fine they examined it pretty well lcd wasnt broken it must be faulty material. So I bring it back for him to tell me the lcd is broken he definitely dropped it sorry not able to replace it... lmfao LIAR hes a cam con artist and looks to be on drugs. Absolutely spend the 20 extra dollars to not get robbed ! I will be taking my report from the geeksquad and filing a report against him to retain my 260 dollars. STAY AWAY.

Woefully understaffed one person working at the height of Christmas season. Then, I come…read moreBack a few weeks later, still one person working waited for over an hour. Got fed up and left. Makes me want to switch to Verizon for the better customer service.

From the owner: AT&T, serving over 81 million wireless customersread more

I needed a new phone and the young man said if I add a new line I can get the phone for free and my…read morebill would be less than what I was paying for the two phones I already had because they were running a promotion. Since that seemed to good to be true I asked him several times just to be sure, even asking him what the new bill cost would be, he gave me a number and it was less than I was paying. WELL, I got the new bill and AT&T was not only charging me full price for the phone, but my bill was over $45 more than what I had been paying. SO, if you go to this store get it in writing or tape record the conversations you have with the sales staff.

Went to the store with my dad to get him a new phone. Store employee was sitting there shooting the…read morebreeze. We took a look around the store for 8 minutes or so and then just left as the employee didn't even acknowledge we were there. Would recommend going to a different AT&T store where employees are more versed in customer service.

terrible customer service. we waited 30 minutes. got a text we were next in line then they let…read moresomeone who didn't check in ahead of us.

Excellent customer service! Each time I walk in I am immediately greeted by a friendly…read morerepresentative. The staff goes above and beyond to help customers find the best phones, plans and deals to meet their individual needs. Wonderful experience, looking forward to enjoying my new iPhone11.

Service is horrible. Bunch young kids. If older then 35 .try to tech shame you. I walked around…read morefor half hour. Finally pushed tv to register. Past several employees. Just watched. Grabbed a cart. That is to small 4 tvs. Another customer tried to help put on cart. Didn't work paid for. Then had to ask 4 a tv cart behind counter. No offer to help put in car. Got home hung tv. Didn't work. Tec support 1 half hours. Took back. They proceeded to make watch them go through same stuff that tech support had do. Finally came back next day. Just because had gift card. Not going to lie. Had an attitude. Asked young kid. About whether this tv had same technology. Proceeded to tell me. I didnt know what I was talking about. I sold my self my own tv. Loaded own tv. I own a sports bar. I have mounted well over 50 tvs. Young kid tells me dont know what talking about.

This store has a half dozen people standing around for service, and they normally do a good job. I…read morewent in to get a cell phone, and got told that in all the store personnel, only one person has been trained for cell phone setups. So... "can we set up an appointment"? Seriously, I have to come into the store at another time, convenient to them? This is bad management. Setting up cell accounts isn't at all tricky. Not having multiple people trained, especially these days, is a local management issue. Customer service is an art, and this store has grown into a serious disappointment. Btw-corporate is never responsible for bad service. The people in that store either impress or dismay their customers.