First, the good news: Drew in appliances and Nick and Andrew on the delivery truck were great. The…read morefridge seems to be fine. Then it goes downhill. Long story follows: My wife and I ordered this fridge a few days ago online for our tenants, who are moving in today (Friday). As part of the online order, I selected Tuesday for a delivery date, which was confirmed. I then called Best Buy to see whether a military discount is available. (It isn't.) During the call, the woman asked me when I'd like it delivered. I told her I'd arranged for Tuesday and she told me there was no mention of that in my order. She told me that only Friday was available. Not the happiest circumstance, but Friday (today) is the drop dead date. I needed that appliance today. Friday it was to be. That night, I got a confirmation text from Best Buy that the delivery would be made SATURDAY. No good. My tenants move in Friday and I'd promised them a new fridge based upon promises Best Buy had made. I was on the phone for hours and hours with Best Buy corporate and the local store to get this fixed. Miracle of miracles, I got a text Wednesday night that the refrigerator would be delivered Thursday from 8-noon. Super! I called corporate to confirm, then called the local store the next morning to doubly confirm when they opened at 10. So far, so good. I waited at the location until about 11, then made another confirmation call. I was assured that the fridge was on the truck and that I'd be getting a call from the driver soon. Noon came and went. Three more hours came and went while I was cooling my heels. I called the local store yet again and they finally admitted that my fridge wasn't on the truck, nor was it coming until Friday. I received a call late Thursday afternoon from Nick, the delivery driver (great guy) and was informed that my appliance would be delivered Friday between 9 and 11. It was. The delivery went smoothly and the fridge seems to work well. Bottom line: most of my Wednesday was shot, spent on hold with Best Buy corporate. Most of my Thursday was shot waiting at a vacant house (much of that time on hold with Best Buy). I don't believe that I was dealt with courteously nor honestly. I never received return phone calls when I was promised them (except by Drew in appliances). When I did speak with the store or corporate, I was given innacurate information. Sure, everyone used polite language, but courtesy would have dictated keeping me in the loop with return calls relaying correct information. I would not have wasted most of two days tracking this down. If Best Buy wants to sell online, perhaps they should take a closer look at Amazon. I've never had anything but pain-free, seamless purchases from them. Oh, yeah, I should mention that no one from Best Buy has made an offer to adjust our purchase price for our trouble. My wife and I are beginning to search for three new major appliances for our kitchen at home. Let's do the math: both Home Depot and Lowes offer military discounts. I've always had good experiences with both places and when there's been any kind of a snag, they've stood on their heads to make things right. Guess where we'll start looking. My apologies for writing a novel. No apologies will be forthcoming from Best Buy.

Service is horrible. Bunch young kids. If older then 35 .try to tech shame you. I walked around…read morefor half hour. Finally pushed tv to register. Past several employees. Just watched. Grabbed a cart. That is to small 4 tvs. Another customer tried to help put on cart. Didn't work paid for. Then had to ask 4 a tv cart behind counter. No offer to help put in car. Got home hung tv. Didn't work. Tec support 1 half hours. Took back. They proceeded to make watch them go through same stuff that tech support had do. Finally came back next day. Just because had gift card. Not going to lie. Had an attitude. Asked young kid. About whether this tv had same technology. Proceeded to tell me. I didnt know what I was talking about. I sold my self my own tv. Loaded own tv. I own a sports bar. I have mounted well over 50 tvs. Young kid tells me dont know what talking about.

I had a way better experience than my first experience in 2016ish. This place is so much cleaner…read morenow! Way more organized than the dusty heaps it was before. Pricing is a lot more clear. Displays make way more sense now , they aren't just grimy clutter jammed together like before. The girls working there were also super friendly, welcoming, helpful, clean, didn't smell like BO and stale ash tray like prior employees, and they were knowledgeable about everything. Years ago it was a bunch of greasy smelly guys that were more interested in cringe bro gossip, hanging out, and texting than selling anything. The girl that worked there before had the personality and enthusiasm of a wet paper bag. What a huge difference! I just spent $180 on records and will go back in a week or 2 to buy more.

The Exchange over the years (at other locations) has ALWAYS been fair to me on trade-ins for store…read morecredit - but this place was the epitome of low balls (Bricks and Minifigs comparable???). They spent 30 minutes looking at a handful of DVDs/games, gave me a figure without telling me which items they were going to take, and then tried to convince me my extras were worth trash value. This place is turning into a Goodwill. Never going back here again. Clean store though. Sad.

I prepaid more than $800 for a scheduled car audio installation, took time off work, and drove…read morenearly 30 minutes to make sure I arrived on time. When I got there, I was told the appointment had been canceled because the installer had a family emergency. I understand that emergencies happen. What I do not understand is why no one contacted me before I made the trip, especially since the business already had my full payment and contact information. I gave them two reasonable options: provide a discount for the wasted time and inconvenience, or issue a full refund. They chose the refund, which was processed promptly. While I appreciate that the money was returned without a fight, the lack of communication and apparent disregard for a customer's time was unacceptable. I will be taking my business elsewhere. ​

I recently stopped in to Custom Audio Shop to request installation of a new infotainment system…read moreand stereo in my 2018 Jayco Greyhawk 33 foot RV coach. The staff was very knowledgeable and asked me to bring the RV in for review. I made a second trip with the RV to meet with A J (the installer). He assured me that he could do the job and we then scheduled a date for the install a couple weeks later and I gave them a deposit to order some parts which they thought might be necessary. I came back on the scheduled date and the job was completed in about 3 hours at a cost less than the original estimate. A J reviewed the new installation with me and showed us how to use the new Pioneer AVH-2550NEX unit. One of the parts they ordered was not actually needed, so we even got a refund credit for the unused part back on our credit card. We are very satisfied with their skill and customer service and recommend their service very highly. Thank you very much for a great experience! It was well worth driving the 65 miles from our home in Warren County on each visit to get this job done at a very reasonable cost less than we expected.

Okay thank you so much to the person who returned my purse and phone that I left at the self check…read moreout today. I appreciate the young man at the customer service who gave them to me. God Bless you good people.

Three days after Christmas, and the store only has 3 out of 13 registers working. It's a Sunday,…read moreand the store is full of shoppers. Lines are incredibly long. If you want to compete with Amazon and stay in business, I suggest you open more registers. This is ridiculous. No one is going to want to shop this store if lines are this long. Amazon is definitely looking more enticing than dealing with this!

Hysterical. They literally quoted me prices by looking up every sold transaction on eBay. Still…read moremore expensive than eBay and the condition of 99% of the stuff is very, very poor to say it kindly. Not a good selection of retro games at all. Mostly old, overprices sports stuff. The lady who was working was pretty friendly. Will never go back.

Bro.. I bought a new television from this store, I went home, Plugged it in... Tell me why this…read moreshit had a McDonalds menu on the screen, I cant even change the channel or anything. It is literally stuck on a McDonalds menu.. He won't refund me because products are sold "as is".. Fat bitch

I don't know who decided that setting up a computer repair in an out-house was a good idea but the…read morethe owner of this shit hole chose to do it. Hated the interior as it smelt like shit and looked like a rundown cardboard box. Also the didn't fix the issue with my computer and i think they stripped the mother board of copper to resell.

From the owner: We have been selling and servicing PC's and peripherals in the Tri-State area since 1985. Anything…read moreand everything to do with computers, printers, networks, etc. We custom configure all desktop and notebook computers to your specifications!

I got sent to this location because the t-mobile on peach didn't have the new phone I wanted yet…read more Staff were very welcoming and helpful. I'm totally technology illiterate when it comes to setting everything up and switching it all over. They helped A LOT. I'm writing this review on my new phone right now. Great little store.

From the owner: Visit the T-Mobile store in Erie and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 713 W 38th St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Bought a 20 dollar game brand new and tried to return it. They didn't give me money or even store…read morecredit.

ABSOLUTE MORONS WORKING HERE. Bought Nintendo Switches here, and NO ONE in the store can provide…read moreany help, assistance, instruction, on how to set them or anything. It's a joke. Why sell a product that you can't support.