I have been a client for over 25 years and have never had a problem!
I have been to the office numerous times throughout the years and I feel welcome when I walk in the door. The building is a house that has been converted into an office. There is a long driveway with ample off-street parking in the back. The neighborhood is very safe and well-kept...there have been times I left my car unlocked and never had a problem. The property of MSC is well-maintained and conveniently located on the main road.
As a client, I can stop by the office anytime that I want and I don't have to have an appointment. I feel safe dropping off my laptop or printer and keeping it there for multiple days until the problem is fixed. Most of the time, my equipment was repairable and the charges for labor and parts were reasonable. Many of my problems have been solved over the phone and I didn't have to bring the equipment in!
When my equipment was not able to be repaired, Dan helped me with purchasing new equipment through his suppliers or he would given me guidance on locating items from other companies/websites. There are supplies for sale at the counter when you walk in and there are also spare parts (keyboards, printers, etc.) that he keeps in storage. When my children spilled red Kool-aid all over my keyboard, I was able to stop by MSC that afternoon and pick up a used keyboard for $5!
Dan works quickly to find the problem and figures out the best solution. We discuss all the potential work he will do before he does it so that I feel 100% comfortable with the process.
I highly recommend Micro Support Center to anyone looking for a friendly, knowledgeable computer repair person in the Erie area.
- Larry S.
Erie, PA read more