Keith was very knowledgeable and easy to work with. Listed options but wasn't high pressure.read more

Great customer service, they really care about you leaving the store happy! The guy went above and…read morebeyond to make sure I got the phone I wanted. Definitely coming back for all my phone needs!

Numerous problems every issue in the book occurred after meeting with Two representatives at this…read morecorporate store. The corporation cannot solve the problems on my account. They're losing a Verizon retiree and customer of 30 years because they do not care about anything except selling something for a commission that you don't need And not fixing the problems security breach/hackers/the service has been severely disrupted in a 2 mile stretch where I live in Harbor Creek everyone including emergency services is complaining, but can't get any results. Shame on Verizon wireless for not caring about people or their lives! Lives depend on Service!

I don't have a good opinion of Verizon. Unreliable service and it' s hard to get assistance.read more

While inquiring about a quote for a trade-in of a paid off device and starting a new line, I was…read moresubsequently removed from my current carrier without warning. Upon entry to this location, I was greeted by a salesman. He reassured me that there would be no termination of my current service unless, I signed consent forms and completed a purchase with the company. Which I did not. Once I agreed to a potential monthly price quote, I asked about an "out-of-the-door" cost/fee. The young man then disappeared into the back "stock room/office" while on the phone with multiple service providers and didn't come back for some time. When he did return, he quoted an outrageous price that didn't even sound semi-close to the promotion I was originally inquiring about. I proceeded to tell him I wasn't interested. He did call a financing company who approved a funding/financing of $500 towards a device. He returned to the back which is when I assumed he was grabbing new devices from the "safe" like he said. Nope, he came back and said the funding didn't go through so that initial "out-of-the-door" cost was nearly $2,000 now. I was flabbergasted and demanded we end the quoting process and asked if I was free to leave. He asked me to "hang on" and assured me he'd be right back. I then checked my phone and it was in SOS mode. He magically reappeared from the back and stated that he knew my phone was in SOS but that he was also able to convince his manager to force the finance through and asked if I wanted to pay the initial high price. I demanded to stop being "sold" a product and just asked to leave for now the second time. His response was "well the system "glitched" and now your phone number is active through Verizon and I have to cancel that." I was furious internally at this point and had been there for two hours. He called my phone carrier's 1(800) number and they basically told me I'd be responsible for reinstating my service. He washed his hands of me and provided inaccurate account numbers to shut me up and send me out of the door as quickly as possible. While reassuring me that he cleared everything on Verizon's end. I actually had to make a second trip to the location two days later to obtain the proper account numbers. This is when the general manager basically excused the young man's deceitfulness and labeled the issue as something he "hadn't ever seen" happen in all thirteen years that he worked with the company. This general manager asked the young man to go grab the correct numbers which were conveniently produced. I left the store confident that the issue was completely resolved. Until I received a monthly bill for a service I never agreed to, never signed for, and didn't want. Beware! You've been warned.

Ridge rd erie pa Verizon Review: Hidden Costs, Misleading…read moreSales Practices, and Broken Trust Verizon is often criticized for being one of the more expensive wireless providers, and my personal experience confirms why. Customers already complain about hidden costs, misleading promotions, and contract penalties -- but I've experienced these issues firsthand. I originally went to a Verizon store just to have my phone serviced. I made it very clear to the salesman that I wasn't looking for another phone, since I was happy paying about $80 per month. Despite that, he pushed a so-called "great deal" on a trade-in. He assured me my bill would only increase by $10 and that I'd only have a one-time fee of $100-$200. On top of that, he upsold me on an anti-glare and liquid glass overlay product, which left my screen permanently cloudy no matter how I clean it. The real shock came when I received my bill: instead of a simple one-time payment, I discovered in small print that I now owed $924. This was never explained to me in the store. What was sold as a minor upgrade turned into a major financial burden. This is not the first time Verizon has bait-and-switched me, but it will be the last. I feel swindled, misled, and deeply disappointed. I will never trust Verizon again, and this will be my last phone with them. Bottom line: Verizon's sales tactics may look like "great deals" on the surface, but in reality, they leave loyal customers paying far more than expected. If you value honesty and transparency, think twice before signing anything with Verizon.

2 guys working. They act like they hate to be at work. Waited half hour while they sat around and…read moregoofed off. Then only to tell me they didn't have what I wanted.

Rick took two hours to do an upgrade. Go to another location! When he was done our plan had…read morechanged. My husband and our plan had changed. He did one upgrade. . If there are any more changes we will visit the store and I will contact my attorney. We will take it to small claims court Rick and coworker.

Ed was amazing to work with. He helped me update my old…read moreIphone 13 to a 17. Answered all my questions and made sure i left with all the accessories i needed. I was so impressed i updated my wife's phone also. T Mobile needs to hire and train more employees like Ed. Thank you A++++ service

T-Mobile sims arrived just minutes ago ordered on phone told two new iPhone 17 pros one orange one…read moreblue with new numbers. I was on phone three hours having nice agent upsell me (I live for savings money ) he did great all I need is physical phones told to come pick up at peach st store Erie ps 7080 peach st Erie pa. Guaranteed phones free of charge just go pick up I'm here at store manager requiring me to pay $ 275,00 (maybe bed broke) I said I'm supposed to just come here to pick up my phones as new sims for our two a watches just got delivered at my front door and I will install those when I get home but manager of store (he hid in back of store and sent out employee) will NOT give me phones on order in computer unless I pay him $275. I'm in my car going to another Carrirr of if I don't have phones today !!!

Woefully understaffed one person working at the height of Christmas season. Then, I come…read moreBack a few weeks later, still one person working waited for over an hour. Got fed up and left. Makes me want to switch to Verizon for the better customer service.

From the owner: AT&T, serving over 81 million wireless customersread more

I have been late on a couple of payments and even when i actually make a payment they continue to…read morecall my phone and show up at my house. They even call my family members. They do not know boundaries. I know that I will not be buying from there again.

I purchased a tv that had been rented prior to me signing my 120 day purchase program. We had it…read morefor maybe 2 wks and had an issue with a HDMI channel. So I called and spoke with the Mgr " Chris " who was very helpful and set up a delivery of a brand new one; for the same price !! The delivery guys were very knowledgeable and did a great job .. Denise is the other Mgr who has been great. I will refer my friends and family and be back in the near future. Thanks