Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

From the owner: High quality eye wear specializing in Digital HD lenses.read more

I saw Dr Imbrogno and had cataract surgery on one eye. I am very pleased with the whole…read moreexperience. The office is professional, helpful and I was put at ease. I would highly recommend.

I went to Contemporary Ophthalmology for the first time today and saw Dr. Emily S. Washek DO…read moreOphthalmologist. The staff was very friendly, polite & efficient and they are very thorough,

Jerry and his team are the best, the frames are fabulous and there's something for every single…read morepersonality and character to pick from. keep up the great work!!!

Myself and my entire family have been loyal customers of Council Optometric for many many years…read more Have ALWAYS had exceptional service and been treated like family each and every visit. I cannot reccomend them enough. Highly qualified professionals. Friendly and the price is always second to none.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

A thank you to Cheryl on West 38th in Erie for all the help she has and continues to provide. I…read moreworked with Shelly over the years when she was the manager and Cheryl has been just as great.

I've gone to Shawnee Optical for several years, and the eye and contacts exams are always top…read morenotch, but the last time I went, about 2 yrs ago, They ripped me off. I got my usual exams and they asked me what insurance I had, and told them I have Medicare. They asked for my card and submitted a claim online and then told me I had to pay $98.00 which is the normal price. I paid, and a couple months later, I get a bill from them, wanting another $98.00, saying my Medicare claim was denied for payment. I couldn't figure why, but paid it online. Then I thought about it and took that bill and my original receipt up to them and told them what happened. They would not refund me the extra $98.00 which I shouldn't have paid the second time. I will never go back to them. I was told they were bought out by a bigger company, and they don't care about the customer, just the money.

I had a scratch on my cornea and it was causing me immense pain. I made a phone call and they were…read moreable to squeeze me in and fix me up in a fast and professional manner. Everyone was very friendly.

I was on vacation from Chicago last month when my eye started hurting. I randomly called Bayfront…read moreEyecare at 8:30 am on September 21st 2022. I was sitting in a chair at the office having my eyes examined by 9:30. I was out the door with eye drop samples by 10:00! The drops gave me immediate relief. The staff was wonderful. Dr. Ayssa Conjack was professional and comforting. My eye healed quickly. Thank you to Bayfront Eyecare.

I had called the appointment line as a new patient. They took my information and confirmed my appt…read moreover the phone. When I arrived, they said there was no appt made for me, even though I'd called and made it 3 weeks prior. They could see my insurance info, but the appt was never saved. They apologized and scheduled me within 3 business days to make up for it. Incredibly frustrating, but at least they tried to fix it.

I have a very strong prescription and I understand it may take longer, however 4 to 5 weeks is…read moreunreasonable! This had happened 3 times. I call to find out the status and they say they will look into it and call me back, but they don't call back. Very frustrating!