So I had the dreaded, anxiety producing, melt-down experience of the "Blue Screen" on my laptop…read morethis week. I wasn't sure where to go so I turned to the trusted Yelp community and thank goodness I did! I decided to go with The Computer Cellar for the win and was very pleased. While I was hoping for an easy fix, it wound up to be a bit more serious. BUT, Chloe and Gabriel are angels, they were so calm, genuine, and trustworthy that it made the process bearable (that and some wine! I'm not going to lie!). It was New Year's Eve and they didn't want me to have to wait until today to get my computer back so Gabriel saved the day and fixed the laptop before closing. The cost was reasonable and while I hope I don't have problems going forward, if I do, I am DEFINITLEY go back to them!!! I hope you guys had an awesome and well-deserved New Year!

Staff were incredibly friendly and helpful, and the store itself was like heaven for anybody into…read moreold tech. I highly recommend this place.

Horrible customer service, ridiculous attitude from the owner. Just a straight up mean person with…read moreno regard for his actions. Please go somewhere else to fix your things. I've never been so unhappy with a business before. Wont answer questions and doesn't care about the customer at all. Massive ego.

Went to bull city sound to get an estimate on a repair of some equipment. I have never been to a…read moreplace like this in my life. The owner. I explained I needed my by a certain date he the F word told me to get the F out of there. Beware ... stay away from this place.

My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

Asked these guys for some really weird things, and they have always had what I needed or a darn…read moregood substitute!

Joe, Nathan, the store manager, and all the reps are wonderful! They top Lowe's customer service in…read moreChapel Hill 10x over. However, my Bosch double oven was a great disappointment. It doesn't heat up and cook food properly. Trying to maintain cleanliness is the worst. Fingerprints remain for an eternity, no matter how hard you try to remove them. The sound from the double oven fan is horrific. The Bosch gas stove top was made with cheap materials and is not even worth your time. Therefore, I just decided to upgrade to the Thermador. The Bosch dishwasher is beautiful; however, they are replacing my double oven. I pray I won't be disappointed.

Drove half an hour for a scheduled iphone repair. Made plans for dinner down the street so we could…read morepick it up when they were done. Arrived, and was told that the Apple tech had already left. The manager said maybe he had an emergency. Then why didn't they call, email or text to tell me about the cancellation? I'd already received 3 texts to confirm the appt. 15 min after I left, I got a new text; "appt cancelled". Great. What a waste of time. This store is slowly going out of business. Don't bother.

All the place isn't located where it says on the map just call. This guy is fantastic! My beloved…read moreYamaha was delivered ahead of schedule and lovingly refurbished to almost new.

I've used ALR on several occasions from minor laptop repairs to major home stereo repair. I have…read morealways been very pleased with the work they do and their rates are reasonable. Being a local neighborhood business is a plus. It's great to be able to rely on a local shop like this as an alternative to the big box shops. I've referred people to this shop and they, too, have been pleased with ALR's work. I completely recommend this business.

Good service, convenient location (to me) and they replaced my iPad battery within a few hours on a…read moreSaturday afternoon! I was thrilled to be able to extend the life of my Apple product instead of just replacing the entire device. I would definitely go back!

I stopped by this computer repair shop hoping they could replace the power on/off button on my Mac…read morecomputer. Totally wasn't expecting them to repair on the spot...and to my amazement, at no charge. They were great, fast and super nice guys to work with. I recommend them highly...like 5 out of 5. Thanks

Jeff worked with me to replace my iPad with professionalism, knowledge, and kindness…read more He explained everything easily, timely, and without talking down to me. Very appreciative! Durham Best Buy you are lucky to have Jeff.

I received terrible customer service from the in-store Geek Squad team. Poorly staffed and--after…read morewaiting for twenty minutes even though si had an appointment--the guy who helped me--Edward--picked his nails, only showed interest when I said I was a Total Member. Waste of time and gas.

Audio Advice installed my home theater approximately 15 years ago and has updated equipment several…read moretimes since. Went from a Stewart 100" screen to custom 123" (largest the room could handle). Started as 7.1 now 7.4.2. B&W speakers (802 Diamond being the highlights), Classe amplification, new receiver, 4k projector. The brands they carry are top notch and perform flawlessly.

The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!