Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

TERRIBLE and RUDE. This location is an affiliate. NOT a real store. Seems false advertising to me…read more Abuse of the brand! They charge $50 to assess your Verizon phone and then could not identify the issue. Do NOT give your money to this location!!

Employee Alif completely broke my phone. I dropped it off to fix the screen. I picked it up and…read moreAlif told me he didnt have a replacement screen, which was a lie because he had checked to make sure he did when I dropped it off. Not only was my screen still damaged, but Alif did a terrible job of removing the screen, tearing the home button when trying to remove it so the home screen was no longer working. He also forgot to replace two screws on the battery shield. Finally, the proxy sensor shield was missing completely. I ended up having to go to a phone store and get a brand new phone because the damage he did was not fixable.

From the owner: We specialized in repairing any types of cellphone screen, batteries and charging port. We also buy…read morecellphone. We sell all types of cellphone accessories. We are open 7 days a week.

Out of towner here. On the flight to Columbus, the charging cord to my iPad broke off leaving a…read morechunk stuck in the charging port. I was given a price on the phone & told that he'd fix it in 10 minutes. I took it to him and like magic, he got it done quickly & professionally. Extremely nice gentleman doing an honest days work!!! Thank you

My daughter recently dropped her phone and shattered the screen at the top up by the front facing…read morecamera. A new phone was not in the budget so we started looking around for a repair place. We wanted something affordable and who didn't have to keep it (she wanted to be able to take pictures at prom this weekend). Legit Electronics was super fast at communicating via text about pricing, availability, etc. We went yesterday and walked right in. He was done in a little over half an hour. Super happy with the price and service!

Don't go here!!! Turn around and go to apple. I got my…read moreiPhone 8 fixed not long ago. Immediately, I could notice that the color of the new screen they put on doesn't match the color of my home button (which came from Apple originally). I suspected the screen they used might be some cheap quality eBay replacement but let it slip. Then my screen began getting more and more stagnant and irresponsive two months later. It slowly fell apart. Now it's completely broken with ghost touch everywhere. I had to get a new phone. What a waste of money. A shame. (Update: in the response they admitted for not selling the original screen. at Apple they would only charge $149 for an original screen, unlike the $400 this owner claims. I assumed there wouldn't be a refund -- it was never stated during the process. I took the phone to Apple, losing trust in SmartFixx. The guy there examined this replaced screen and pretty much just said they do not recommend anyone to get this kind of replacement. Thanks for assuming I broke the screen again when I didn't.)

My Android phone screen was cracked (though the phone and touchscreen were still functional) and…read morethe staff ordered a new screen and fixed the phone. They typically service iPhones so it took a little longer (overnight instead of a few minutes or hours) and probably cost me a little more ($75 versus the typical $55 or $60 for iPhones) but I'm very satisfied with the end result. And that $75 included the part since they don't regularly carry it. I had no other options from my service provider other than pay full price for another phone since I'm under contract for another 15 months. The great thing which I didn't expect is that SmartFix not only gave me a loaner phone while they fixed my phone overnight, they gave me an iPhone which was more than expected. Nice staff, honest and upfront. I'll definitely continue to recommend them for fixing phones.