I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

I have had to come here twice in the past year, unfortunately. FORTUNATELY these folks are all…read moreamazing at their job. On the most recent visit my screen on my Samsung S10 had broken and I was unable to see what was going on with my phone, though it was still apparently working, somewhere under that DARK AND BLANK SCREEN FROM HELL! Anyway, Heather took my replacement phone and my broken neck-twisted from the exorcism old phone and was able to transfer all my files, messages, contacts and everything over. She told me and my wife to go ahead and go grab a bite or a drink and she would have all the files from my old BETELGEUSE transferred over to the new one and would call my wife's phone when done. We went back after she called and my new phone was ready. She also let me leave the DEMONSPAWN there so she could reset it to factory setting so when I sent it back to DANTES 9TH LEVEL OF HELL it would be wiped clean. It was truly a battle of epic proportions between Heather the Screenfixing Angel vs THE DEMON FROM CELL-HELL. They even had my new screen-guard put on when I picked up my phone. Final score: Heather with Screenfixing 1 GREEN-VOMIT-SPEWING SPAWN FROM HADES 0

We needed a iphone screen fixed fast on a Saturday morning. I found ScreenFuxibg. It is a local…read morebusiness and not far from our house. They took the phone and in less than an hour and a half it was good as new. And the price was right and they were super cordial. Would use again for sure.

Poor service at this location. Starting with manager. I went there to get new phone and order was…read morenot setup right and claim with insurance was not done correctly. Tried to come back to cancel order and manage said I have to wait for sale lady to come back to work because my information is in her "email." This the manage and she has no access to what her sales person are doing. Not good. Excuses. Just got the round-a-round. I had to got to another store to get it done right.

Did you know T-Mobile has Internet? They do, and it's somehow worse than your local provider, which…read moreI frankly hadn't thought possible. If you don't have a T-Mobile number, please be aware that the easy setup that they assure you that you can do on your own isn't available to you. Instead, you'll try the chatbot. Eventually, they'll let you talk to a real person. Then, that person will tell you that there is no way to set up your Internet and take advantage of the offered promotions on streaming services if you don't have a T-Mobile phone unless you call customer service. That's when I asked to cancel the thing I'd purchased about 20 minutes before. They can't cancel via the chat. I have to call in. I hate that, and part of why I'd opted for their Internet was because I wouldn't have to call customer service. But I do. Because I don't want the equipment being shipped to me. I talk to a rep who is very nice and assures me that he has solved my problem, and I'll have an email in the next few minutes confirming. When I hadn't gotten an email after 20 minutes, I try to check myself, and their system still shows it as ordered and pending shipping. I return to the chat and ask them to verify it was canceled, explaining that I don't have the email. They check. It doesn't show as canceled on their end, but they assure me that it's okay if it gets shipped out because I can just refuse delivery from UPS, and a refund will hit my account 10-15 days after it is returned to their warehouse. That doesn't work for me because UPS is going to dump and run, possibly not even at my door, so this doesn't work for me. That means I have to take time out of my day to drive it to a UPS store, for something that I tried to cancel 15 minutes after I ordered it, that I was assured was canceled. I tell her this and warn her that I'll be contacting my bank. She insists there is no other resolution, so I ask to speak to a supervisor, thanking her for her help and explaining that this is not reflective of her customer service but rather that I think a supervisor will be better able to assist me (we all know supervisors have more authority and can do things their staff can't). She refuses. I ask again. She refuses again. I explain to her that I'm not going to pay for anything that gets shipped to me since I have very clearly and repeatedly explained that I don't want it, and she tells me that she's sorry for my frustration, but there's nothing they can do unless I call again. Am I going to call again after leaving reviews where people can read about my epic journey and think twice before getting stuck dealing with T-Mobile? Yes. I'm hoping somewhere in hour two of this, I'll be able to get someone to actually cancel my order. Am I expecting them to actually help me? Not really. I suspect that they make this difficult on purpose in order to prevent people from leaving. They don't have to worry about providing good service for customer retention if they make it functionally impossible for you to cancel. ETA: I decided to try calling back later, since she had told me it was likely canceled and would show up in the system later. After being forced to wait on hold for another 30 minutes, I spent 30 minutes talking to a customer service rep who mostly left me on hold and then transferred me to Sales. Where they informed me they can't do anything because in the three hours since you've ordered, much of which I've spent on the phone. I requested a supervisor, and after repeatedly stating that is what I needed, I was told I was being transferred. That's when my call got disconnected, and now I'm on another 30 minute hold, trying to reach someone to get them to do something for me that they have assured me they already did.

Had an emergency issue with my laptop, suddenly not powering on…read more Brought it in and was informed of a $75 diagnostic fee that would be included in the repair price. They could not guarantee that I would get it in less than a week before my travel time however, I got a call a day after dropping it off that it was ready for pick up and it was a motherboard issue. I was very pleased for the prompt turnaround, and it was extremely cost-effective, and as promised, the diagnostic fee was included in the total cost. Quincy helped me out and he was really great and patient and even waited for me to leave the office so that I could pick it up on the way home from work. I will be back with my other laptops to get diagnosed and repaired!

Great service! Imprint repairs had my phone like new again in no time. This is my go-to screen…read morerepair shop. They also repair tablets and some laptops as well. Imprint Repairs sells accessories like phone cases, air pods, chargers, etc., which aren't really out for display, but just ask about them.

Walked in @ 12:20 and out at 12:45. The lens of my iPhone 6 was smashed and the camera was blurry…read more It had fallen off the roof of my car @ 45mph. The PhoneMax technician removed the lens, installed a new one and brought the phone over for me to see the results, and even though the phone was run over by a car and could be damaged inside, I decided to open it up and replace the camera as well. They had all parts in house, expertly completed the repair in lightning fast time, charged me a Very Fair Price (including a 20% discount) and double checked camera functions with me including record capability and clarity. The staff was incredibly polite and friendly. I would recommend PhoneMax in Little 5 Points in an instant. Thank you all very much. PS. Free Parking! Located @1165 Mclendon Ave. Phone: 404-436-3037

Phone was fixed for 5 minutes. Screen turns pink and keeps restarting. I felt the place was shady…read morewhen I walked in there. Beware don't take your device inside of the store. I can promise you your phone will have more issues when your leave. You are better off paying the price for a replacement or paying the extra for quality service. Fu## these ppl!

Considerate service, just with a caveat. I came in asking for a camera lens protector and a…read moreprotective case. I couldn't find a case for my model but the offerings were nice, and the employee helped me out in finding what I needed. We had a bit of a misunderstanding in communication but he compensated it reasonably well. I have come here on the regular and will continue to do so when I am in-town.

Their tech did an accurate assessment on Iphone 24 Pro and repaired my phone as I waited. Nice…read moreconversation. He know his trade well.

Went to the store 45 minutes before closing and the doors were locked. There was an employee and a…read morecustomer inside. I kept pulling on the door because I knew it was nowhere near closing and the employee just looked at me. No assistance, no explanation. Just ignored me and the door stayed locked. Horrible service!

I went to this store because I tried to make a claim online for a damaged phone. When I walked into…read morethe store, there were 5 employees in a huddle having a conversation. I figured since I was the only customer in the store, I would receive some assistance. I explained the problem I had online and asked for assistance. The only assistance I received was to call (888) 881-2622 and they can assist me. Why should there be five employees in a store but no one offered to assist me in the store. This review was posted as soon as I reached my vehicle to post my experience at this location.

This is a new store in the reynoldstown neighborhood. I stopped by to check on deals if any to…read moreswitch to att from Verizon. As soon as I entered I was greeted by a manager and she upfront shared that it was a 20 minute wait as there were three ppl ahead of me. There's a screen that helps u know the ppl ahead of you. Things moved slow but when I was with a representative she walked me through the options. Like most stores the ordeal was abt 2 hrs long as they worked through the online interface to find my options. Their portals are slow so it takes forever. I walked out without signing up as there were no additional deals than the ones you would see online. I'm fact I had to ask for options after my own research. Overall 3 stars as the staff tried but the wait and overall time spent was too long.

The guy who helped me at this store has a level of arrogance that matches his ignorance. He's a…read moreknow-it-all that was too busy bumping his fist on the table and singing "CAROLINEEE" every time Andre 5000 came on. I was trying to create a pre-paid account and he kept ranting some nonsense about eSIMs and physical SIMs and how what I wanted was impossible. However, I had done the exact thing I was asking for with ATT a year earlier. An employee came over later and said that what I wanted was in fact possible. Problem wasn't solved though, he kept saying I could only get a $75 monthly account and nothing else. I'd try to explain his reasoning on here if I could, but it was such a bumble mess of excuses even I couldn't keep track of it. It's pretty clear he wasn't interested in getting me what I asked for. He wanted to upsell me. Anyway, I left and went to Verizon instead (20+ year ATT customer). I've attached a picture of me at the Verizon store below as proof that I'm not just saying it.

amazing service! the owner Wesley came and fixed my phone. the front and back was severely damaged,…read morebut he came and fixed it promptl. very professional and polite!

Hello! I ABSOLUTELY have to write a review for Wesley Greene Tech Repairs. Not only is he a young…read moreAND talented entrepreneur, he is also very passionate about his craft. Here's my story: A few weeks ago, Wesley posted on our apartment community board about him starting his own business repairing phones. I didn't think much of it until, lo and behold, I dropped my phone moving stuff...Then, I dropped it AGAIN moving stuff for a photoshoot a week later. The screen cracks were atrocious. Eventually, I had given up on packing tape holding my phone screen together, and since it was also a work phone, my boss told me to "Get it fixed ASAP.". So, I messaged Wesley yesterday. Wes was all about getting it done when I texted him in the middle of his work day. He responded so quickly! No joke, I texted him around 3PM, and he was like, "Yeah, I'll get it done. I'll let you know when I can take your phone to fix it." Now, keep in mind, he is the only person doing this job, and he did have other phones he was working on, so I wasn't able to get in until 8PM, but y'all...It took less than an HOUR for Wes to fix it! So, after all was said and done...within an hour it was fixed!! That isn't to say everyone can get their phones fixed within an hour (I don't want to set that kind of expectation up for him as new entrepreneur), but it's been two days and the screen is A+. No new calibration needed, no wonky-ass stuff coming up, and my screen brightness is still the same (I'm weird about that) He may call you "Ma'am", but I highly recommend him! :)