First off, if you're thinking "Oh, I don't care about customer service, as long as they buy my books for a decent price", RUN ANYWHERE ELSE. While I was there, I saw the storeowner giving people $20 for books in excellent condition that sell for ten times what he paid them. Second off, he's a jerk if you're the one doing the buying too! I was shopping for books online, saw one I needed on Amazon, noticed this store was the seller, and so I thought "Hey, I live two minutes away from there, I'll just buy it in person so I can have it now and not pay shipping". Walked into the store, found it on the shelf for almost $10 more than the Amazon price. Now I wasn't sure if I was remembering right, so I tried to check on my phone, but the page wouldn't pull up. So I asked him to put it on hold while I went home to double-check if I had the right book. He was very resistant, was kind of glaring at me, and just set the book on the counter where anyone could grab it. I was getting super weird vibes from him, I should have known not to go back. I come home, see that I was indeed remembering the right one according to the BYU booklist and my personal notes on my computer, but the Amazon ad seemed to have disappeared. I assumed he took it down because I'd put it on hold. I come back to the store, explain the situation, and very politely ask to buy it at the price he had listed on Amazon. He immediately became angry and rude, demanding proof, throwing his hands in the air, and actually yelling at me. He said that that was not the price he'd sold it on there for, and that someone else had already bought it anyway. I was confused since he'd supposedly put it on hold, but then he clarified that it was a different copy, but that he was willing to CANCEL this other person's order to let me take someone else's book for that HIGHER price. I calmly said I was not interested, that that didn't seem right, and I politely asked to buy the in-store copy at the price he'd advertised. He yelled at me some more, said things so unprofessional that my jaw dropped. I was fed up with him, so I just told him I'd buy it at the in-store price, which with tax turned out to be almost $15 more than the Amazon price. I should have just left on principle and paid the extra $10 to buy it elsewhere. This guy thinks he conducted smart business but what he doesn't know is that before I entered the store, I had planned to come by the next day with a dozen expensive books in nearly perfect condition, which I'm sure he would have made about $1500 off of altogether. You can bet that's not going to happen now! Dude, you think you made an easy $100 today, but your unprofessionalism lost you so much more. People, don't set foot in this store if you want to get your money's worth or at least be treated with basic customer service, let alone human courtesy. The place is a pigsty anyway, there were wigs and all kinds of random crap spilling all over the floor. read more
