*sighs* So it's a redesign huh. I went here today to get some socks. Where the heck are the socks? Everything is different. I had to ask a employee. She was friendly and showed me where they are now by the shirts. She said it wasn't by their choice. I say stores need to realize we don't like when they do this. We know where everything is and We dont like wasting time trying to find it. The socks were thrown willy nilly and they didn't have as many as they used to have. I was looking for a book and of course they didn't have it. I did buy the book online * sighs again* Why do I even go in stores now ? I mean heck at least my book will b in a box right. Would it kill you to give someone a bag . I can see now that I will b going less here than I was already. I much prefer going to the other bookstore at the Summit . You were just closer and had socks . Too bad ...Now you dont even have many of those. Very disappointing. Ah well online gets my money again. read more

Really Books-A-Million knows how to do it. All of the stores have the same look and feel. For the most part they are sized similar and have a very familiar layout when you go in. This location is not different! As you walk in, typical for and Books-A-Million, the staff is greeting you and asking if there is anything they can help you find. Great place to come for more than books, which they have a huge selection. If you are looking for games, something for a comic fan, seasonal stuff, things related to newest movies and tv shows, etc there is a good chance Books-A-Million will have something for you. Prices are typically pretty good and it seems like they are always running sales and promotions. If I'm in the area I won't hesitate to come by this store and would highly recommend to others. read more

Books-A-Million - Bookstores Near Me - Alabaster, Alabama

Store Manager: Krista Henderson Books A Million, Alabaster March 26, 2022 Accusation of stealing, racial profiling. We visit this location weekly with our daughter while we charge our car. This time we came again and with my father. My husband was paying for the books while me, my father and my daughter left the store and waited out front for him. As we walked out, the machine beeped. One of the staff came out and asked me, "Did you take something?" Me and my father had no bags in our hands, nothing on our persons besides my daughter. The staff could've clearly seen we didn't have or take anything but she still asked me that question. I responded, "No we didn't, my husband is inside paying and we're waiting out here for him." She didn't seem satisfied with my response but she went back in. A few seconds later my husband exits the store after paying and tells me he overheard the staff. He heard the lady checking him out notice the beep when me and my father exited and said to another staff "Oh, I think they took something. That didn't go off when they came in." She turned to the staff at the other counter and asked "You didnt check them out?" The other staff said, "No." Then the lady checking him out said "Oh yea, they definitely took something." When he told me what they had said, I went in to tell the staff that I didn't appreciate their accusations. They denied what they said, and said they apologized if they offended me. And explained they have to check everyone if the machine beeps. I told them I understood being checked due to the beep, but that I don't appreciate being my accused of stealing when I literally was not carrying anything and you could clearly see I had nothing, but to not believe me when I said my husband was inside paying, and go back in and say I definitely took something in front of my husband. My husband went back in and told the manager he definitely heard what they said. The manager then said the staff confessed that they had lied. And she said she will note in the log that the beep wasn't working. I reiterated the the problem was not about the beeping or being checked, but it was the accusation when you clearly saw I had nothing on me. I do not think the manager or staff fully comprehend what they did to me, and in front of a young child. I want to talk to management to make sure that this is adequately addressed. I am in the process of submitting this complaint through various channels. read more

I just read all the other reviews and I just wanted to write a review. First and for most I have never really had a problem here. Yes some of the cashiers are a little pushy when you go to check out to get a membership but I feel like that's cooperate pushing them to do that and them having an amount of membership they have to sell. I love having a bookstore near me that I can just go to and seeing a lot of booksamillion's closing down in Alabama makes me sad and I hope it doesn't happen to this one anytime soon. If you are reading the reviews and yes some of them are bad and shouldn't have even happened in the first place but I really encourage you to go anyways and see for yourself before judging it. I'm just a guy who really loves having a bookstore near him and I want it to stay in business read more

If you're wanting something from this store, simply order online. This location harasses customers to join their membership. If a customer says no, leave them alone. Instead they keep bugging you to get it. People want to shop and be left alone. It's annoying and I won't be going back. Do better. read more

I don't have many complaints there books are amazing and a lot more. I got a book and some slime the book is amazing. But never get the fossil discovery slime doss not stretch not even slime waste of money. And there books are expensive. Could only get one and it was 20$. read more

I wish I had looked up company reviews before trying to purchase a book through them, but it was a time-sensitive purchase. This is in regard to my online experience, not the store in Alabama. I ordered a review book and a week later, I received the wrong book. I ordered a nursing certification book, and they sent me a English book. I was annoyed, but just figured I'd return it for a refund. I mailed the book back a couple of days later, and received notification on June 26th that the book had been received by the warehouse and that I'd recieved a refund shortly.... 3-5 days, to quote customer service. It is now July 7th, and upon MY following up with this awful company, they claimed that my book hadn't been received by the warehouse yet! Terrible, terrible company. I will be calling them today because this entire, futile transaction has gone on for far too long. Do not, under any circumstances, order from this company. read more

Hands down my favorite book store!!!!!! Reading is a passion and hobby of mine so this was a simple review for me. I have always had fabulous customer service here over the years! What I really love about this particular Book-A-Million is their sales. All day, everyday. I love that they have a huge selection of fiction, kids books, yogurt mountain is located in here as well (must have frozen awesomeness while you read) and so much more. They offer kids toys and top of the line crafts and puzzles as well. Most of my collection of hardbacks have all came from the clearance racks here! If you are looking for something in particular, please ask, they have an awesome staff that can take you to what you are looking for. Need ideas? No problem, all their staff also has their own personal favorites and insights on books and other reading material they can recommend. They also offer the book rewards program. It is essential of you are shopping here or other Books-a-Million stores or online. It is 25 bucks a year and you get some mega coupons and discounts! (You can thank me later) Always clean and nice, ample parking for the area and so much to indulge in. You can get lost for hours in here! read more

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A bookstore with a yogurt mountain inside automatically has me sold. Hands down. Huge store. Huge selection. We went for yogurt mountain and the kids walked right past it for the books. Great mommy moment. Lol. The staff at yogurt mountain was friendly and helpful for my dairy free a$$. We walked around and found 2 great games we've been looking for to have our first adult game night next month. Yayyyyyy. Score. read more

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I love that they have a yogurt mountain in this location! I would much rather have froyo than coffee Great selection of books/toys for my little one. read more

There are several really nice employees at this store. But the manager is a jerk. I tried to return a gift and they wouldn't even consider taking a return without a receipt. No store credit. He wasn't even nice about it. Not apologetic. Just no. I'll not waste my time there again. read more