I have been a long-term customer of Amy's. That is until today. Today I went in with my husband to make a purchase. I had 2 reward certificates from being a Crown Rewards Member. These rewards are "earned" based on my purchases not a freebie. At the time to check out the associate hatefully informed me I couldn't use them because the owner doesn't allow them to be used on sale purchases despite the certificates indicating they can be used on "any" Hallmark product. When my husband asked about the policy and the woman became more hateful and said "he owns the place and he can do anything he wants." Perhaps that is correct but the owner can rest assured I've spent my last penny in his store and will do my best to let everyone I know to avoid the place too as long as that particular associate is employed there. This is not the first time she has been short and rude but today was over the top. She was hateful and ridiculously defensive of the policy, which by the way was not posted in the store. I filed a complaint with Hallmark Corporate and will be doing the so with the BBB along with reviewing this business on every available website. I hope the policy and the attendant attitude of the employee is worth the loss of business. read more