It's cool to see a brewery land in the Deptford Mall, the mall of my teen years. Revitalization is great, and I'm glad to see the old Sears area take on a new form. The only reason why I deducted a star from this review is because the service was abysmal.
We walked in mid-day on the day after Christmas. It was a rare PTO day for me, and my mom and I had just wrapped up some shopping in the mall. The brewery is industrial with a large plane and cute skeleton pilot overhead. I noticed a vintage atlas accent in their private room, which was closed at the time, that would lay the backdrop for some fun photos I'm sure. All told, the brewery space was well done. You could tell it had the same Bonesaw brand as their flagship location in Glassboro too.
I had a general idea of what I wanted to order from checking their menu in advance. There was one person ahead of me in line, but then a second line opened up. No pleasantries from the bartender, just very snappy behavior. I felt extremely rushed in ordering my flight. I asked for advice on which seltzers to order, and he said the raspberry and peach were their best sellers, so I went with them without even perusing the rest of the seltzer list. I also ordered the pumpkin queen cream ale and the tropical hearts sour.
As I was signing my receipt, he ordered the next guy up, and the two of them talked over my flight. It was gross, like have y'all forgotten about Covid, the flu, RSV? Please wait the literal two seconds for me to add a tip and sign my name to get out of the way. This wasn't some packed to the gills bar, so there was no reason for it.
I hoped that it was just a fluke, like maybe he had a crummy holiday or something, but I mentioned the service in one of my Untappd check-ins and one of my Untappd friends replied saying they experienced the exact same thing on their visit and it made them leave after just a couple beers. I'd say they should consider some coaching on customer service if they want repeat visitors, as I'd hesitate to return to this location personally.
As for the beers, I'd say the tropical hearts was my favorite. The pumpkin came with a sugared rim, which was cool but sticky as it was messily done and went down the side of the glass. I wasn't a huge fan of either seltzer as they were on the artificial side, an issue that afflicts many seltzers.
I wouldn't say avoid this space, as the beer was generally good and the space is nice. I do hope the service improves in time. read more