Not sure why this place has such low ratings. We ate there with friends on a Sunday afternoon for lunch and everything was tasty. The great thing about this place is it has something for everyone - worked especially well for us because we had picky kids in our group. Want non spicy fried chicken? Check. Spicy fried chicken? Check. Bibimbap? Bulgogi? Plain udon noodle soup with nothing on it? All check. We'll definitely be back especially with young kids or a bigger group (we had 9 and it was not a problem). Afterwards, walk to Kungfutea to get boba or there's actually a new one just next door. read more

Every time I order from Bon Chon @ Waltham, it's bad. However, because I love the other locations, I keep telling myself to give them a second chance. It's like abusive relationship. I ordered close to $240 worth of food for a company lunch, and the quality was not like the other locations. I'm not sure if the franchise standards vary based on independent ownership, but I expected bonchon chicken. Instead I got Tyson's Microwavable Chicken Nuggets with some extra salty sauce on top. On top of it all, the fried rice wasn't even properly made, there were clumps of whole white rice. Disappointing to order from. Update: We called to notify BonChon that we were not happy with our order, and they pushed the blame on HQ. Again, not sure how that's the case since franchises usually have standards to maintain the brand and consistency is clearly an issue here. Regardless, they clearly do not want to fix the problem. ***Find a better place for crispy fried chicken - I suggest Pho 1 Waltham, which is right down the street (garlic/ crazy wings are a GREAT substitute in terms of quality and cost). *** read more

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If you're looking for quality korean fried chicken then look no more... this is hands down the best Bonchon in the Boston area. They recently changed management so there seems to be new things coming out. I would highly recommend the pork buns, seasoned French fries (get the spicy mayo with this), and of course the fried chicken. They came out with a new Thai Chili flavor that's really good too. Great place to hang out with drink with friends on a weekend. read more

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Great job on trying to remove negative feedback again and again. You think you really can remove my comment by contacting Yelp team? Instead of focusing on removing negative feedback, how about correcting your attitude and horrible food quality. If you really don't want negative review. Do something good. In addition, this helps me find out Yelp's removing algorithm. Some crucial strings will be detected and tagged as "removing target", so I will remove those strings from this review. This time I tried the take out order which proves the truth. Comparing to Bonchon in Allston area, the wings are horrible. Not worth trying and pricey. In addition, the inside of the store was a mess. There were no service. Prepare to fight for food. Finger size wings, raw rice dishes. Ordered combo, came only with wings. Asked the server to fix these, the server held a fierce attitude. If you think next step is to ask the manager, you will find the manager is way worse. The manager's attitude is exact the attitude to pick a fight. This place should be named as Bonchon - MMA. Message from me: Avoid this place, don't insult yourself. read more

Super super super bad food and worse service. Only 2 servers on busy Sunday night. We only got 2 cups of water after being seated for 20 mins.(We have 3 people) We ordered four dishes, and two of them（fried rice and Bibimbap）are almost raw. Other customers already complained about it, and they still serves the raw rice to us. They took them away after our complaint without saying anything, not giving any solutions to this promblem, even a sorry. We also ordered a combo half and half, but only got wings. (This is not the first time. many of my friedns experienced this: the restaurant sometimes use cheaper wings for combo order). The manager reluctantly changed to combo. We said"please at least say sorry to us". She said, "Well! Sorry! Enjoy", with a disrespectful smile and walked right away without even looking at us. In the end, we tried to give feedback about these problems at the front desk. A server came to us saying stop wasting their time. Also, he put a dish we didn't order on the check. I was super angry and said "I don't even want to pay for this check". He pointed at my nose saying he would call the police if we didn't pay. My friend said we would pay for it, please just leave the right check and leave me alone. He refused to leave, standing by our table, said I was threatening him and commanded me to swear to him that I would pay. W!T!F! Be very carefully to look through the check！Also, don't believe their suggested tips, they are higher than the actual value. They kept saying they are just opening ans it's a mess in the kitchen. It's been a month. I don't understand why they still only have two servers on Sunday night and why they hire servers without basic train. We have never been treated like this before and we will never come again. read more

Never been to a Bonchon restaurant before, and I doubt I will be going again. Ordered a small half & half (soy/ginger & sweet/crunchy). The whole container contained only sweet, plus if you look at the photo there were only 9 pieces in the container and the portions between the two sides were nowhere close to equal. The fries were fine, but had been dumped in a brown paper bag, which just looked atrocious. Even the cheapest of fast food places put fries in a paper container and then in a bag. I also ordered the octopus dumplings (takoyaki), and the person taking the order didn't know it was on the menu...I had to find it for him. Not impressed at all. The chicken was fine, but not what I ordered. The dumplings were okay, nothing to rave about. And the seasoned fries tasted fine, but they need to rethink the packaging. read more

Bonchon Waltham - Fries dumped in a paper bag. They couldn't think of a better way to package them for take out? - Korean Near Me - Waltham, Massachusetts

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I'm revising my previous 5-star review based on my last visit. Nothing has changed with respect to the food quality, taste, or service. They are still quite good. I'll preface my update by saying that prices are increasing everywhere but I was surprised that a lunch for 2 people (with no alcohol) was $70 with tip. For chicken wings (smallest amount) and a couple of apps? Everything was very good, as usual but the value is way off compared to others. For example, a sushi lunch for 2 at one of my favorite places was more than $10 less. For sushi! I know that supply chain issues and other problems are driving costs up, but when sushi is less than fried chicken I think we have to examine our priorities. Sorry Bonchon, I really do like your food but how can I pay more for your food when there's such a disparity? read more

I give it one star only only because there's no 'zero star'. Highly NOT recommended this place based on following: 1)same size of combo fried chicken at this Bonchon is $5 more expensive than the Bonchon at Allston. Why would I not drive further to go to that one? 2) look at the 'drumstick' you are going to get in the attached picture 3) no one ever filled out water, not even once 4) if you want extra pack of bibimbap, they will charge you. Have you ever seen any Koran restaurant charge you For bibimbap source? Ridiculous 5) the music is extremely loud, this made the whole dinner to an extra level of unpleasant. NOT GONNA GO BACK!!!! read more

Bonchon Waltham - Medium size combo is 25.95, however the other Bonchon charge you for 19.95 - Korean Near Me - Waltham, Massachusetts

Stopped in for lunch while working in the area. The front of the building was undergoing construction as they were taking down the Bonchon sign from above the door (which was a little weird since this is a new location) We arrived about 20 mins after opening so we were seated in an empty restaurant. More customers arrived as we were waiting to order and were all seated in same corner which was a little awkward. The tables are pretty tight and it was tough to walk between them while 90% of the dining room was empty We ordered lunch specials of wings with sides of rice and fries. We were served by 3 waiters/waitresses and they would come in succession and other times we wouldn't see anyone for almost 30 minutes. The sides were delivered 10 minutes before our meal which was strange. Food was served warm an mostly on par with what I've received at other local Bonchon's Overall, it wasn't the best stop for a work lunch because we were basically seated with a few other tables but the food was good. Maybe will try coming back in a few months if this location is still around read more

Bonchon Waltham - Lunch menu - Korean Near Me - Waltham, Massachusetts

Fantastic food and super quick and friendly service . Friend and I almost couldn't finish our order , but you know how it goes it just tastes so good ... one .. more ...bite ... and then you can't hardly move lol . Delicious ! read more

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The rudest behavior I have ever experienced from a customer service standpoint. We were given red meat instead of chicken tacos, we went to return it and the manager refused to give us our original order. She said we couldn't get chicken because our original order was chicken. It was not - she refused to even open the box to check. We asked for her name and she said "you won't need it." She was absolutely mean to us, don't go to this location. Mass has other options. Edit: we did not even TOUCH the tacos. We literally can't eat beef due to religious reasons. I can't believe you're actually trying to blame us. Absolutely disgusting. read more

A couple of years after my original 1-star review, and I thought I'd give these guys another chance. Several recent reviews mention they they have new managment, so... Yes, DRAMATICALLY improved KFC compared to two years ago! Still not quite as crispy as I remember from other Bonchons (admittedly I haven't been to any in several years), but certainly worth visiting. I'll give it a few more shots before making up my mind. I had the garlic-soy and the spicy, and the latter was more in line with the spice level I was expecting from other locations, unlike 2 years ago. read more

For starters: Giving an extra star to round up my rating from 2.5 to 3 because their service was friendly & efficient. (And because I kind of pity the poor reviews the place has gotten so far) The establishment, however... is a sorry excuse of a Korean bunshik/snack food establishment. The prices are marked up and side dishes do not come free, unless you've ordered a special or specific entree that comes with a side. Otherwise, you're looking to pay $2-3.5 for a small, sorry dish of pickled radish or coleslaw. This stuff is free and comes with a free refill at other Korean establishments. The quality of the food is also nothing to write home about. For an establishment that is famous for its Korean fried chicken, the fried chicken is pretty good. Fried well & seasoned well. However... the chicken katsu was just sad. It took a while to come out -- the server did apologize for it taking so long -- but the chicken pieces were sad, thin, slightly overbreaded, and also over cooked. Portion sizes left us feeling hungry afterwards, but... even with paying their lunch special prices, my husband and I couldn't be bothered to pay any more. I wish this establishment the best -- I don't think we'll be back, and from the looks of how empty the restaurant was, others may be hard pressed to feel similarly. read more

Bonchon Waltham - Chicken Katsu Lunch Special, 4 Wings and 2 Drums Combo Lunch Special - Korean Near Me - Waltham, Massachusetts

We ordered the medium boneless chicken (half spicy, half soy garlic), japchae, and potstickers (half spicy, half soy garlic). While everything tasted okay, the portions were pretty small for the price. We waited 40 minutes for chicken that came out looking basically like Tyson frozen chicken nuggets, very small pieces with barely any sauce. We came during the soft opening, so I just hope they will take this time to straighten out any kinks in their system and improve upon their food before the grand opening. I don't mean to be completely negative, but because I've tried another location of Bonchon, I know that it can be better. Edit: other friends have tried it after I did and agreed, even after the grand opening, that the food is not as good as other locations. However, they say the service has improved. read more

An update to my previous review: it's been 9 months and I went ahead and filled out the online form to be contacted. I still have yet to hear anything from them. Original review: Used to love this Bonchon and would visit it every so often with my girlfriend to have an easy quick dinner. We went once during a storm as they were one of the only places open and a familiar face. When we went we were the only patrons but there was a rat inside the dining room. When we alerted the staff they halfheartedly searched for it before giving up. We saw it again, told them again, they looked a little harder, but gave up not even caring enough to move a chair to check. I'm very disappointed, we used to love to going here but haven't been back since. We walk past this location daily and want to go back but cannot bring ourselves to. We are moving from the Waltham area to Brighton, and are hesitant to try the Allston-Brighton location due to this experience. read more

Fried chicken just needs to be enjoyed as dine in, it doesn't travel well, period. Dine in here for the first time on Sun afternoon, service was great and foods came out fast and super tasty. Plain fried rice, steamed rice, onion rings, and spicy wings were tasty & awesome! read more

Bonchon Waltham - Korean Near Me - Waltham, Massachusetts

Amazing food excellent service. clean establishment. fast delivery. Great music. plenty of baby Keem read more

Bonchon Waltham - a man eating chicken wings on a plate - Korean Near Me - Waltham, Massachusetts

I'm not sure why this BonChon has such low ratings but I got delivery and it was definitely a bit on the pricey end but it never hurts to treat yourself with fried chicken with a side of kimchi! I would say that they should focus more on upping their chicken to meet the standards of the other sister BonChon sites (Lowell will forever be my favorite. Go UML Riverhawks!) read more

I ordered take out from Bonchon since I live about 5 minutes away. I ordered a medium size combo chicken with spicy and soy garlic flavor. The spicy is pretty spicy but had good flavor and came out nice and crispy. However, the soy garlic ones were soggy and not crispy at all. I'm not sure if it was made beforehand already and not on the spot but it was just like eating regular wings. I also got the tteokboki and the avocado salmon ball and I don't recommend either one. The flavor of the tteokboki was fine but the portion was so small for an entree. The salmon avocado ball barely had any salmon in it. It was stuffed with fillers that you barely tasted any salmon. Not worth the price. If I return, I'll probably just order the chicken. read more

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Only giving 2 stars because the food is delicious! Would give 1 for the prices and rudeness of staff! Imagine paying $13.00 for 4 halfway full, small containers of Ranch to dip when you order 20 pieces of chicken! Well, that is what they charge... read more

We came here thinking it would be the same positive experience as we've had in Allston. What a complete disappointment! The boneless chicken is as low quality as the Tyson frozen breaded chicken nuggets. The soy garlic sauce was disgustingly salty. The waitress said that the sauce belongs to the franchise and they can't modify it. We tried to compare Allston and she said that it wasn't in the same franchise. I never wished to have eaten fast food other than this! Awful first time and it'll be the last time to ever step foot here. read more

Bonchon Waltham - Soy Garlic Boneless Wing - Korean Near Me - Waltham, Massachusetts

Get the pork buns! They won't disappoint. Soy garlic boneless wings are perfection. But don't let the side of radish sit in your fridge more than a few days. You'll regret it. read more

Great food! Great service! The staff were all incredibly respectful and polite. Everything was brought as ordered & tasted good!!

I've been to all of the BonChon locations in Massachusetts and let me tell you, the chicken here was by far the worst I've had at any locale. In fact, this place doesn't even deserve the BonChon name because THEY ARE AN IMPOSTER!!! I typically order strips. Lowell has the best, because they're the biggest, with Allston as a close second. The Harvard Sq location has the smallest, but the batter in which they are fried and the flavor is the same. Salem's was good too, just a little too far for me to go to more often. But the "strips" I just ate here in Moody Street are the typical low-quality, flavor-breaded chicken fingers you'd get at your local dive bar where the cook is a big fat guy who wipes his nose on his sleeve so much that it's hardened and doesn't bend when he pulls your chicken out of the fryolator. Yes folks, they were THAT BAD. The flavor in the breading completely works against the flavor of the sauce, which is what we all come here for in the first place, ain't that right, folks??? It was like trying to eat a bad chicken parm with BonChon sauce in place of marinara. At least marinara would actually go well with this Italian-seasoned breading. The worst part about the flavored breading is that I ordered their newest flavor, spicy honey, and couldn't taste it at all. Lowell was the first to get this flavor and it's damn good, so my hopes were dashed and my taste buds were lashed. To add insult to injury, the sauce was only painted onto one side of the nasty chicken (middle)-finger!!! And of course, they won't give you a side of sauce to dip in because they don't want anyone stealing their recipe. I can see why... The thought of making my own fried chicken with their sauce in my own home is highly, HIGHLY appealing right now... (dreams...) I can't believe I paid $14 for 5 of these tiny, gross middle chicken fingers. At least that fat grease cook at the dive bar would supply me with a few sauces at no extra charge if I asked. The manager (owner?) was running around in a track suit and crocs. Crocs!!! Fine example you're setting. You should be better dressed than your waitresses. Speaking of which... The two stars are for 1. Having a really hot waitress for me to oogle while I tried my best to force these middle chicken fingers down my throat without throwing up all over myself in the process, and 2. The house fried rice was actually the best out of any location. Stop trying to cut corners and serve some better chicken already. I give them 3 months before they're out of business. read more

The apps is terrible never ending ask information and finally can not order anything take out and did not tell you anything order over 10 mins can not go through it forget this chicken there a lot of chicken store .... Order other one lol read more

I've always enjoyed my meals at Bonchon, but the service at this location was excellent. The staff took all necessary COVID precautions and made accommodations for my physically challenged friend. Our server was knowledgeable about the items on the menu, and made excellent recommendations. read more

Bonchon Waltham - Bibimbap - Korean Near Me - Waltham, Massachusetts

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This is by far the WORST Bonchon I have eaten from. Ive been to about 5-6 between Boston and NJ. Now the chicken I ordered was the 12piece strips, I receive what looked like popcorn chicken and they looked like theyd been under a heater all day (for a 5-6pm dinner order). And to comment on other 4-5star posts... It wasnt soggy and yes i know what chicken is like. The tteokbokki was way spicier than it should have been, its like they just dumped the whole bottle into the mix. Having had this at the Lowell location, it was by far a much better mix. I can handle spice but this was like having the HOT chicken wings, you need some milk. Cole slaw which is one of my fav parts, I cant even grade that an A. I would have ordered from Lowell but its not an option for me as its a tiny bit too far. Lowell is BY FAR the best Bonchon Ive had out of all of them, even when getting delivery. DO NOT eat at this Waltham location or you will be severely disappointed. They should really visit the Lowell location for some training. Dont even understand the 4-5star ratings on this place, must have never had GOOD Bonchon to compare to....Ive ordered from here more than once to see if it would get better, and it did not. read more

I ordered some drum sticks for dinner on 4/10/21. The chicken was totally undercooked. I enclosed the pic of undercooked of drum sticks. I believed that chicken must be cooked at certain temperature of the inside for the public health matter. I hope the owner should know about this issue. read more

Bonchon Waltham - zoom in. you will know this was totall undercooked. - Korean Near Me - Waltham, Massachusetts

I hate giving bad reviews, but they need to work on customer service. Me and my coworkers ordered to-go order over phone. I was on my way home and needed the part of order to be placed into a separate bag and pay separately. It was a slow Friday evening, and they did not have any customer and there was one Asian lady in the front who wasn't accommodating any of our requests. When we arrived to grab our order, we asked if we can have the order separated in different bag and she straight out said "no". I asked if I can just get a bag instead, and was told "you can do it yourself". She almost throw the plastic bag at me, and I felt very uncomfortable with her attitude. Next, I asked her if I can pay just for my portion- she also declined, saying the order is already combined. My coworker awkwardly paid all, and I Venmoed her later. What a terrible service. Explains why they had no customer on a busy Friday dinner. read more

I ignored the low ratings, but maybe I can save someone else!!! Overpriced and Underwhelming!! In my opinion... If you have a craving for chicken you will be better served going to McDonalds to get some chicken nuggets and find yourself a bottle of hot sauce. Does 7 Eleven have roller wings on the hotdog roller? Maybe that is an equivalent option???? read more

I absolutely love the Bon Chon in Allston. While meeting up with friends on Moody Street Waltham I saw the Bon Chon sign and got excited promising them great food. While the menu items were the same that I typically get in Allston the Waltham presentation , quality and portion seemed to bear no semblance whatsoever to Allston. The chicken wings were ok. Not as good was Allston but passable. The tteokbokki and beef bulgogi were just horrible. At least the portions were small ; ). The empty tables should have given me a cue. Lesson learned. read more

Oh Bonchon, I want to love you. But this location has some major drawbacks compared to allston/cambridge. While there is never a wait, it seems that they need more waitstaff because our waitress was running around all night and so could not fill up our waters, etc. Totally not her fault though!! Another aspect about their chicken is that the fried chicken here is in more of a nugget shape, while I had been accustomed to the flatter boneless chicken in other locations. I've been here 2-3 times and the chicken has not been consistent. I am a true spice lover and I always get the spicy sauce on the fried chicken, but last week we got the spicy kind and it was hardly spicy at all which was disappointing. I also tried the bibimbop and it was flavorless :( Overall, if you need bonchon chicken, prob get takeout and keep expectations at bay. read more

It just took so much longer to get food on table. The server was not very welcoming and food was sub standard. Not worth the time and money. Not coming back. read more

Stopped in here after finding out my go-to place Moody's Deli was closed for renovations. Recently opened and slow for a Monday afternoon I ventured in not knowing what to expect having never eaten Korean fried chicken but it was awesome!!! I ordered the 5-piece drumsticks with both the sweet sauce and also the garlic soy sauce. Both tasted fantastic. I also had a side of delicious onion rings and it also came with cole slaw. Very impressed with this place and will return soon. read more

Sucks a** service. EXTREMELY BAD attitude. Got us the WRONG dish and REFUSED to say even sorry. Didn't take the food away nor gave us s new one. Threatens us if we don't pay bad things gonna happen to us. Customers be ware of BONCHON WALTHAM. read more

Bonchon doesn't disappoint! We had the chance to visit during their soft opening. This new location in Waltham is wonderful. Bright and open, not like their Allston location. The staff were kind and attentive and clearly trying to do their best. At first glance the menu seemed different then the other locations, but honestly I'm ok with that since that made picking out our choices much easier . I look forward to going back and not having to travel into The city for some delicious fried chicken. read more

Lots of bad reviews here, but my experience was good. Chicken wings were maybe slightly overcooked but still tasted good and had a satisfying crunch. Chicken also only comes with EITHER pickled radish OR slaw, but if my memory is correct, other locations come with both. So that was a little disappointing, but I like the radish better anyway. Bulgogi tacos were tasty! Messy but that doesn't bother me at all. Rice we ordered was good, not raw as other reviews complained about. Service was good too. Staff came around with water refills frequently, didn't have to wait long to be served, food came out in a timely manner. The food and service were overall good, I would definitely come back again. And the reviews need a little boost I think, because all the bad reviews do not reflect my experience at all. read more

This place had pretty bad service. The drumsticks were very good, juicy and flavorful, but the wings were not prepared properly, so parts of the bone were not cut off. The French fries were also very crispy and good, but the portion was very small compared to other locations. We left half to take home, so we asked for some pickled radish to go, but they said they did not want to. The other bonchon places in Allston or Cambridge have always included it, along with good service. We'll be going there instead from now on, even if it's further away. The waitresses are all new and the woman manning the front desk did not know what she was doing and was very rude. read more

Bonchon Waltham - French fries - Korean Near Me - Waltham, Massachusetts

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I guess I just need to understand why is so hard for them to make me 12 pieces chicken, first I was promised 10 to 15 mins, I've been waiting 40+ mins read more

I'm a big fan of Korean fried chicken, and was excited about trying this place... I got the boneless fried chicken, and it was just kinda... Bad. It tasted like stuff that comes in bags and is heated up at every bad sports bar. The spicy one was far too spicy, and both flavors I tried were just super salty. The squid dumpling balls were kinda weird. The salmon avocado ball was good. But in general, I came for the chicken, and the chicken was bad. I'm pretty sure I overheard the person next to us sending something back as well. But perhaps their bulgogi or something is good? read more