I ordered using my BonChon App for pickup to take home for late dinner. My commute home is 45-60 min depending on traffic from Alexandria. When I arrived to pick up, there was a woman helping hand out orders. I told her my name, she hesitated, looked through order bags on shelf, found a bag and handed it to me. When I got back home and my son opened it up, he discovered it wasn't our order. Even the name on the bag was wrong. The only thing close was the persons name on the order was the same first letter as mine. Ugh, I had already driven an hour to get home and was disappointed in myself for being in a rush since late work day and another hour to get food home, that I didn't at least checking the name on the order - let alone the contents like I normally do. I reluctantly called the store to report I was given the wrong order, afraid it would be difficult to find a way to refund since I wasn't going to drive an hour back to store. As luck would have it, I spoke with Roberto. He was very apologetic and offered to redo my order and I could pick up again in the future. He gave me his number so that I could give him a heads up when it would be convenient to stop by and he would have it ready. Two days later I texted him and he had it ready for my son to pick up when he was in the area again. Was such a relief for it to work out this smoothly to correct a mistake. Although the order pickup was unfortunate - the resolution and accommodation to correct completely minimized the inconvenience. Thank you Roberto! I won't hesitate to order from there again - the food was cooked great! read more

Bonchon is generally delicious. I have purchased Bonchon for several years. I usually go to the Navy Yard location, but I was in the area and visited the King Street location. I ordered the soy garlic wings and they were shockingly bad. I split the order with my friend and we both ended up tossing the wings in the trash. We waited until we were home to eat the wings. If we were still at the restaurant when we tasted the wings, we would have notified management. The location was very clean and the staff were friendly. I received my order promptly and it was accurate, but unfortunately it did not taste good. This was my first time at this location. I am hopeful that this was just a bad batch. read more

This is the first Bonchon I've been to that has only counter service. There are a small number of seats and tables. The tables were clean but they need to rinse out the cloths that they use to wipe the tables. The chicken seemed to be cooked to order. Our wings were saucy and crispy. The drumsticks were a bit large which made me wonder where they sourced their chicken parts however they were also hot and crispy. So thumbs up for their chicken but the tteokbokki wasn't the best. It seemed like it was microwaved and not cooked to order. This location doesn't serve beer. The service was mediocre and the ambiance more like a fast food joint. I'd have to say this wasn't the best bonchon I've been to and it wasn't the worst either. The chicken was all right so id stick to just the chicken read more

The chicken was cooked well, but there was barely any sauce on their soy garlic chicken, i feel jipped. read more

Bonchon Alexandria, King Street - Only a hint of soy garlic on their soy garlic chicken. - Korean Near Me - Alexandria, Virginia

The team at the Bonchon is wonderful.....shout out and THANK YOU to Sergio who helped me this past weekend, Sergio was so kind and sweet. I, as a Senior Citizen needed advice and his knowledge of the Bonchon offerings. Sergio was the BEST!! I will buy more from this Bonchon because of him and the cooks in the kitchen who produced some really great food. THANK YOU, Sergio. You are all the best read more

Neat hole in the wall on the side of a strip mall. Multiple food choices made clear on an easy-to-read AND navigate menu, clean interior, and food prepared to order. There's a short wait, but they deliver freshly made cuisine. Service was also friendly and efficient. read more

I usually love Korean fried chicken. I was so excited to try this place. The chicken strips were bland and soft, not crunchy at all. I didn't get sauce on them either. Best way to describe them is a gigantic McDonald's chicken nugget. Ew. Waited 25 minutes for this chicken strip lunch special today. Would not recommend. read more

The donuts they serve are delicious. But as far as entrees go, I think you can find better options locally for Korean food.

The food here was amazing. I have never been before today. Me and my friend bonnie were going to get cookies, but we saw this place as we were driving by and decided to stop in before we got a sweet treat. kind and quick service, I definitely recommend. Ambiance was better than words can describe, great lighting and decor! shout out to the workers and chefs behind the scenes read more

Bonchon Alexandria, King Street - my friend and the great restaurant - Korean Near Me - Alexandria, Virginia

This Bochon has excellent customer service, and he and his staff have very good time on the food. Would definitely come back since the food was amazing. Roberto came in clutch with telling us about the Lunch Special. read more

Please list the correct store hours. This store closes at 9:45 PM not 10:00 PM. I drove to this location thinking I'd be able to place an order well before 10 PM but the guy was already closing the register even though the open sign was on and the door was open. I wouldn't have wasted my time if the store hours were listed correctly. read more

Bonchon Alexandria, King Street - Closing the register - Korean Near Me - Alexandria, Virginia

I had just landed at Reagan National Airport when I decided to grab some wings on my way to my room. The local Bonchon was only a few miles away and in the same direction I was going to. I drove straight there and they had good parking in the shopping center. There was no line when I entered and I place my order ( this location does not sell the Korean wine Soju ) and sat down. Decided to read a couple reviews on yelp and to my surprise they had some of the worst ratings I've ever seen for any Bonchon in this country. Now I'm nervous, my orders already in and I'm not sure what to think. So I just decided to observe the establishment to see how they were operating. Can I spot the problems. This Bonchon location is a little bit smaller than what I'm used to seeing but they were generally clean ( the bathroom too ) and the atmosphere was pleasant. There was a couple sitting at the table enjoying their meal and each other's company. But most of the orders that came in was for takeout or pick up ( delivery ). They're located in a shopping center that generally closes at 9 PM but they stay open till 10. I noticed a larger portion orders the box could not close. Meaning the wing and leg pieces would be over the top and he literally couldn't close the box so he just put it in the bag and tie it off without actually closing the box or using a second box to complete the order. I notice / read a lot of people complained about that ( open wings box ) in the Yelp Reviews, but I was able to watch it firsthand that's the way he operates. The solution is to use as many boxes as necessary to complete the order especially on delivery orders. Stop trying to save money on using boxes. The world is just getting over COVID-19 and safety is paramount. especially in the delivery food business. Now my order is ready and I watched him place it in the bag without closing the box because it can't, it's over full and tie off the top ends of the bag. That's fine because I visually watched him do it but that would not work for delivery service. Now let's get to the texture and taste. The texture was fine deep fried with a nice coating but the flavor is was off. Half of my wings and legs were Soy Garlic flavor and the other half was spicy flavor. The soy garlic was a little bit off but I was able to identify it but my spicy was barely spicy with no flavor. That's not cool, that's not Bonchon. I am not interested on purposely returning to this location. But I do hope they get it together for Bonchon namesake. read more

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The worst Bonchon I have visited out of 10 in the 5 years. New management is need ASAP. I placed an order and realized I didn't want rice but because I paid for it the lady was brokered a deal to give me fries as a substitute; my fault I should have insisted on a refund. This was the first sign something ain't right. I ordered chicken wings and popstickers. When she gave me my order see picture. Embarrassing for a franchise. read more

Bonchon Alexandria, King Street - Chicken and popstickers together. Wow! - Korean Near Me - Alexandria, Virginia

I have been to Bonchon numerous times in several locations to include having large meals catered into our office. I ordered this through Uber Eats and the delivery driver couldn't have been nicer or faster. I read the reviews for this outlet and was waiting for their growing pains to get worked out. Unless they have a very drastic change - their outlet is going to close. People will not accept this sub-standard burnt offering as real Bonchon. Never in the history of ever - even with ordering platters of 100 strips and 100 bone-in wings have I had such a crappy experience. I ordered a 6 piece bone-in wing order, 5 pieces boneless strip order, and a side of bulgogi. The bulgogi side was $5.18 and while I wasn't expecting a pound of meat - I guess I'd envisioned more than a few tablespoons? I will NOT be ordering from this Bonchon ever again. I've tossed the strips because they are not just well-done - they are burnt and the breading is lumpy like it's coarsely ground cornmeal? If you read my review and think - wow - this woman is nuts, well - caveat emptor folks. Pictures speak louder than my pissed-off words so here ya go..... read more

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Below is a review I drafted but never posted because I thought maybe it was a fluke but after experiencing the same slow and non-existent service today, I decided to post. This location needs to shut down and re-evaluate how they do business because the wait time is unacceptable. Stop taking orders or close until you can properly run a business. Waiting over an hour for 6 wings is absurd and when young man working the register just stares at you and won't try to rectify or even make the situation right. Never again. Superbowl Sunday. I expect businesses, especially a chicken wing place, to be busy but I don't expect them not to be prepared and to not follow good business practices. I placed on order in advance and due to traffic, arrived 40 minutes after my scheduled pick up time only to find out my order was not ready yet and hadn't even been started. We inquired on when it would be ready but was not given a time. The restaurant was packed with others who also had placed orders that were past due. The staff was working diligently but orders coming up were not being done in order and newer orders were being filled over older ones. People were patiently waiting and after 10 more minutes, I asked for a refund. The Super Bowl comes the same time every year and there's no reason not to be prepared. Whether that means shutting down online orders or in person orders, practices should be put in place to mitigate a negative customer experience. read more

Surprisingly good despite the fast food vibes. I was a little scared of the gigantic chicken parts. Almost looked like turkey. We had jap chae with extra bulgogi, bulgogi, and a family pack for four. The breading and sauce were tasty. Service was fine. There was some difficulty ordering via Uber eats because of a local power surge. read more

The cashier was very ncie because she was so helpful and helped me get and pick the best option out for me

I love coming to bonchon the food is always hot and delicious. I recommend trying their Korean donuts that are great for a sweet treat.

Poor customer service; probably will avoid this location the future. I placed an order while driving to the location and arrived 10-15 minutes later. My husband ran in to grab the order and was told by the cash there were no mobile orders. My husband then texted me to make sure it was the correct location. After verifying the location, i walked in the store. When I approached the cashier she seemed very confused and didn't speak English very well. I attempted to verify the street address with her and she said she doesn't know the store address. She then rudely told me that I was at Bonchons as if I didn't know. She said there were no mobile orders. She then went and got the manager ( I honestly couldn't tell they were employees because they were wearing street clothes.) The manger was rude and he said there were no mobile orders and there was nothing he could do for me. I showed him my confirmation email and he only repeated he couldn't help me. Then he finally asked me my name and said yes he remembered the order; and it would be a few minutes. He pointed to a ticket hanging in the window and said they had received the order a few minutes ago... Ok... so why did we just go through all of that. I believe they simply didn't want to make the order but gave in after I was persistent. read more

Delicious food and excellent service, chick katsu are super delicious and wings and bonnel

Just tried this location for the first time and we really enjoyed it! The manager took our order and was super friendly and the food did not take long to come out. (And was nice and hot when it did) The restaurant and bathrooms are really clean too. We ordered a 6 piece wings (half Soy Garlic, half spicy), chicken sandwich (soy garlic) with pickled radish, japchae and kimchi. Everything was flavorful and delicious! Will definitely come back! read more

We love BonChon but this place is a disaster. They told us it would take 20 to 25 minutes to prepare a meal and it's been an hour and 5 minutes and our meal still isn't ready. The kitchen seems to be in complete chaos. Update: when we got home we discovered that our boneless wings were completely soggy and the radishes were not at all pickled, instead they were sitting in barely sweetened water. I called and spoke to the owner and he assured me he would provide me a refund. Three days later, he has not. read more

This Bon Chon definitely does not meet the standards of other Bon Chon locations. Our chicken boxes arrived completely open in the bag and not in the typical white boxes with branding like we've received before. And their fries were absolutely horrible. Normal Bon Chon fries are amazing and crispy and are some of my favorite around. This time we received crinkle fries, soggy and definitely not the normal amazing crispy goodness. Needless to say it was completely disappointing. We will not be ordering from this location again unless there are some serious changes. read more

Bonchon Alexandria, King Street - Crinkle, non-crispy disappointing BonChon fries - Korean Near Me - Alexandria, Virginia

This is how our food arrived. Exposed and with hardly any sauce. Not the same as the Bon Chon in Arlington. read more

Bonchon Alexandria, King Street - Chicken wings - Korean Near Me - Alexandria, Virginia

I waited 50 minutes for an order of 8 boneless wings in a store that was nealry empty. And when I finally got home (5 minutes away), the chicken was barely warm and not even remotely crispy. The batter was barely done and fell right off. I guess I should be glad the chicken at least was cooked? If you desperately need Bon Chon, go to a different one. I have an air fryer, I can make better at home. read more

Bonchon Alexandria, King Street - Korean Near Me - Alexandria, Virginia

The chicken from this location is not like the other Bon Chon locations. Instead of fried crispy deliciousness, the strips seem to be baked breaded chicken tenders like you'd get from the frozen section at Safeway. The soy garlic flavor is similar but here it's like a dry rub instead of the wet sticky coating I've had at other locations. Additionally the drums and wings weren't crispy, but the spicy seemed to have less heat than we're used to, so it was more palatable and i actually enjoyed not having the mouth-on-fire feeling, so that earned a second star. read more

Bonchon Alexandria, King Street - Korean Near Me - Alexandria, Virginia

This is NOT Bonchon!!!!!!! If like me you've had Bonchon before, do not go here. I ordered boneless wings half & half sauces, the sign says we have to wait 25-30 mins for perfection, just like at the other locations, but the food came out in under 10 mins. Honestly it was like I was given some frozen boneless wings, actually that's an insult to Tyson's any'tizers boneless wings, these were so bad. It's like they opened up a chicken shop and decided to call themselves Bonchon, it's nothing like Bonchon, even the pickled radish was finely diced up. I paid $17 with tip for garbage. The one star is for the staff, they are at least friendly and pleasant. This bad review is purely based on their food quality. read more

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The chicken is crispy, and I really like the soy sauce, spicy flavor is also good. I Also recommend seasoning fries. read more

Bonchon Alexandria, King Street - Korean Near Me - Alexandria, Virginia

This place is in dire need of intelligent help. Picked up our order get home and it's missing 30 wings. It's got someone else's entree. Husband returns and the cashier says, "There's nothing we can do." What?? We paid $83 and there's nothing you can do? How about giving us what we paid for, dummy? Had to stand and wait for them to cook it, again. Place is packed with GrubHub drivers who make everyone's life a living hell. Whoever answered the phone answered without moving his lips. It was so bad that the first word out of my mouth was, "Wow." read more

The service was really good. Michelle was really friendly and welcoming. She checked in on me to make sure the food was good. I've had Bon Chon for a long time.. I feel like this place taste exactly the way it needs to taste. The spicy was really spicy but that's how it is. The rice was nice and sticky and the fountain drinks was a game changer (most Bon Chons don't have that) The establishment was super clean and I really like the interior design/decor. read more

I've always been a fan of Bonchon so I was excited when I saw they were opening a location right by me. Got the 8 piece wings half soy garlic & half spicy, coleslaw, and mac & kimcheese. I've always loved their wings but it was the first time trying the mac & kimcheese which was basically mac & cheese with kimchi and green onion. It was pretty good but I'll probably stick to fries next time. Wings were phenomenal as usual. I'll be back for sure read more

Bonchon Alexandria, King Street - To-go half eaten eight piece wings (soy garlic, spicy) coleslaw, mac & kim cheese - Korean Near Me - Alexandria, Virginia

I work for ACHS and we were evacuated for a threat. Cava staff quickly offered me a free bowl as we had sat outside for 2.5 hours missing lunch and no way to get our personal belongings until the morning. Yummy healthy food! And wonderful customer service! read more

Sandwich was soggy, Mac and kimcheese was just buttered noodles with no cheese or kimchi in sight, and pickled radishes smelled and tasted off. Extremely disappointed, and will not return to this location. read more

Worst bon Chon location ever, I'd fly 5,000 miles to avoid tho non chon. Lady is very rude and can't admit when she messes up. I ORDERED ONLINE for pick up at 12:45 it is now 2:07 and still haven't got my food. Horrible place, didn't offer me refund or any extra food or a drink just to have while I been waiting her for almost 2 hours. read more

Bonchon Alexandria, King Street - Lady - Korean Near Me - Alexandria, Virginia

Order food on the app to come pick up at 1:30pm got there at 1:15 pm lady mixed up our orders. Had to wait an hour because my friends food got cold. Don't recommend coming here. read more

The service was great and the cashier was very knowledgeable about the product and ingredients. I initially tried Bonchon years ago but I was not a fan as I thought the soy garlic was too salty. However, this time I ordered the Japchae. It was very delicious, flavorful and the portion was adequate. I would definitely come back again. read more

I was so happy when this location opened near us. We ordered half soy garlic & half spicy strips. Soy garlic strips were ice cold and the spicy strips were inedible they were so spicy. As in physically painful. We actually thought it was a prank they were so hot. We couldn't even finish our meal because our mouths were on fire. I've never had this problem with other locations. The pickled radish smelled off like it was old and that's something I've always ordered. I can't recommend this location. We just wasted $47. read more

Great food and great service. Seeing some of the earlier reviews makes me think this location has really turned things around. The only reason I didn't give it 5 stars was price. $35 struck me as a little expensive for a chicken sandwich meal and a fried rice entree. But otherwise, great meal! read more

Reading the reviews and canned owner responses this will obviously just be another shout into the wind. But when you've got a place Bonchon that manages to be even worse than the Annandale location, everyone needs to get the word out. I did find the complaints about slow preparations interesting, because I experienced the opposite problem. Wings ready within less than 10 minutes of ordering - so, either a dramatically changed recipe, or not cooked to order as used to be the norm. Surprise - they were soggy, bland, and puny. And the minced radish was just pathetic - you can't just throw food into sugar water and call it pickled. $60 wasted on inedible "food." Management - you've been repeatedly apologizing to customers on Yelp. It's time to STOP APOLOGIZING AND JUST FIX IT. If that's too hard, please just quit and let the good people of Alexandria put something worthwhile into the space. read more

I left a very frustrated review not knowing they were closed for some sort of company situation. This place is always amazing and they were very kind when reaching out. read more