It sounds like you'd like to leave a complaint or review. Here's a polished version of what you wrote: I visited the Bojangles in Tucker on the morning of July 1st. I arrived at approximately 6:35 a.m. and placed a drive-thru order totaling a little over $40. After I paid, the employee asked me to pull forward. When I asked how long it would take, she said it wouldn't be long and explained that they were "on a timer." I ended up sitting in my car for nearly 10 minutes with no food. I then drove back around the drive-thru and noticed another customer had also been waiting several minutes for her order. At that point, I requested a refund because the wait was unreasonable. I also asked the manager for a receipt showing that my refund had been processed. The manager, a young African American woman, responded with a rude attitude and stated that she had to keep the original receipt attached to the refund copy. I did not receive any proof of my refund. I didn't leave the restaurant until almost 7:00 a.m., meaning I spent about 20 minutes there with no food. This is the second or third issue I've had with this particular Bojangles location. The employees are often disrespectful, rude, and unprofessional. What is most concerning is that customers appear to be pulled forward and parked simply to improve the drive-thru timer metrics, making it look as though orders are being completed quickly when customers are actually waiting 15 to 20 minutes. Additionally, I don't understand why basic breakfast items like chicken biscuits and steak biscuits were not ready first thing in the morning. The manager on duty on July 1st was one of the most unprofessional managers I have encountered. Unfortunately, my experiences at this location have been consistently disappointing, and I cannot recommend this Bojangles location to others.You can use this as a review, submit it to customer service, or send it to the store's management or corporate office. read more

Went through the drive thru and ordered a 5 piece chicken supreme meal. Kameron was very personable and kind. He asked me how my day was going and answered my question regarding if they still sold Boberry biscuits because I didn't see it on the menu. He told me they did and offered to include it to my order but I declined. My food was good. The only thing I did not like was the Peach Honey Pepper dipping sauce that my friend got with their meal. It tastes exactly as it sounds. read more

Bojangles - Peach Honey Pepper sauce - Fast Food Near Me - Tucker, Georgia

I am a nonconfrontational customer and I try to be very nice. If that's you, be prepared to not meet that energy from Mgmt at Bojangles. I place my order on their app online and drive to pick it up. I roll up to the drive thru and say, "Hi I placed my order online". A very loud and curt, WALK INTO STORE boomed from the drive thru electric board. That voice didn't let me finish my sentence so I try to repeat it and I get the same response only louder. I walk in. The front of the house is COMPLETELY empty. No chicken waiting to be served, no side dishes, no cashier, no napkins, no condiments, just almost abandoned. I wait. An employee walks over and I show them my order on my phone. (I guess that's the only way they know you ordered online). They don't have any chicken for my order so... it's a 10 minute wait. I ordered online from home and then drove here and that took at least 10 minutes, but I politely say, I'll wait... but can I wait in my car and come thru the drive thru in 10 minutes... NO. So, rather than wait alone in the lobby, I wait in my car and walk back in 10 minutes. I get my order, scratch than somebody's order, and I thank them and leave. The food was as much of a let down as the service. I guess go for the breakfast biscuits but they say that the mood of the chef is reflected in the food. In this case .. make that the mood of management. read more

Bojangles - Inside menu board - Fast Food Near Me - Tucker, Georgia

I went on a lazy afternoon after rushing around in the morning. It was my first time coming to Bojangles and it didn't disappoint! I am from Southern California so my taste for food is with variety. I asked my wife if she wanted anything and she said no. I ordered a 4 piece with the bo-tato rounds and a bo berry biscuit. I went through the drive thru so I didn't get to dine in. The food was tasty with some spice. I loved it! My wife did too! She said next time she will order something because it was really good. My experience was great for a first impression. I know that drive-thrus are hit and miss, but this was a pleasant experience for me. I want to come back to Georgia and enjoy Bojangles again soon. Thank you for making my overall drive thru experience great! read more

I went on 7/17/2024. I got the leg and thigh with fries it came with a biscuit also delicious. I tried the peach cobbler it's not for me at all. It's like canned syrup peach flavor with mush no cobbler or crust at all read more

Bojangles - Leg and thigh with fries and peach cobbler - Fast Food Near Me - Tucker, Georgia

Review based on the bird dog. Ok, so I am not usually the one eating quick service food, but I was starving and this was right next to the gas station. The sign said "Bird Dog 2 for $5". What's a bird dog?? So I looked it up and it sounded amazing so I had to try it. Guess what?!? Delicious!!! You get this soft bun with a super crispy chicken tender in it. It's topped with Carolina Gold BBQ sauce and thick cut pickle slices. I ate one and the only downside is that it is kind of messy but so good. read more

Normally, the food is pretty decent but today I ordered a steak biscuit combo with egg. There was no egg by the time I reach work. Also, I ordered two extra steak biscuits. They made myself and my hustle very ill. We both head up upset stomach, and I don't understand that The food make my chest hurt as well so I wouldn't go there if I were you, we decided that we will not be going to this Bojangles anymore. read more

Staff is always friendly. Order is correct and their score is 100. That keeps me coming back.

How does a chicken restaurant make you wait 15-20 mns bc they don't have any chicken? I see why this place has horrible ratings!

Not pleased at all i went here for breakfast this morning after my dr appointment an got a bacon, egg and cheese sandwich combo ( bacon biscuit ) with a ice tea an hash browns . The sandwiches was horrible hard bread , burnt bacon and kinda tasted old , the hash browns were so good i guess cause it was hot and ready it was the medium size ones probably got a good 5/6 of them in the box so that was not bad the sweet tea or fantastic ice tea was watery. The wait time in the drive thru was not to bad it was maybe 4 cars ahead of me and they were moving fast, no tea decor i guess because i was not inside it was fast food logos are always present. This location i give a 2/10 , food 2/10 read more

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Stopped in for a quick lunch, but had hoped to make breakfast hours. The store had not received their latest shipment, so they were out of a LOT of items. Bojangles is definitely better than other chicken chains. Service did seem a little slow, but didn't appear to be a staffing issue. More of an issue getting orders out of the kitchen. read more

Check the larger pieces of chicken because the fryer does not cook those well. There's a woman who accused me of eating the entire piece which is a lie. I was not expecting to see blood on my food. Be careful eating here. Eat else where. That's my advice. read more

The bojangles on Lawrenceville highway in tucker ga is absolutely my favorite bojangles- the staff is amazing- La La and keith make my job much easier as a doordasher , they should get paid a higher rate due to the constant barrage of orders and the efficient way in which they handle it. I truly enjoy my pick ups from this store in particular. Keep up the great work. read more

30 minutes 2 cars ahead of me. 10 min to take order for one sandwich. 4 people that I could see working. One bag order both cars ahead. Horrible read more

Our regular coffee spot opened late on Memorial Day so went to Bojangles. VERY QUICK SERVICE, Biscuits good as always and great coffee. Very satisfied with our visit including professional and friendly workers read more

Absolutely poor - "whatcha you have". With marbles in her mouth / 1:30 in the afternoon not busy at all- 5 people working / these people are clueless - on their speaker phones / no nothing do nothing. The restaurant had nobody in it Dirty windows - dirty tables / dirty entry doors Joke - corporate do some undercover dining here middle of the week read more

Clean store, but the lady taking orders is mean af! Not only to customers but to the employees as well!! She had a thick accent no name tag. Possible manager. She's very rude the way she talks to people. But i have to say my food was correct as I had a pretty big order and fresh! All Other employees were nice. read more

To the owners and management of this Bojangles. You need to do some serious rethinking of how to take care of your customers. I come to this location once or twice a week. Yesterday I walked out after standing in the Lobby with others for about 15 minutes and no one took my order. Your poor employees were getting yelled at by the other customers and so I left. Maybe find some ways to speed things up. Training. Here today at the drive thru I have wasted another 15 mins and still no order taken. Your breakfast is fantastic which is why I return but I think I'll take a month off and see how things go next time. Update. It took 25 min. I finally got to the window to order and a manager came over. She had the usual excuse about issues but 3 days in a week. Then she closed The window in my face while I had my hand reached out for my credit card and mumbled under her breath obviously agitated with me. I was nothing but nice and stated some basic facts. I will not be coming back to this location for quite some time. read more

While this location can use a remodel, the customer service is phenomenal. I like a grilled chicken/egg/cheese biscuit. They will cook one specially for me (with some wait time as grilled chicken patties are not usually available for breakfast). If you haven't tried it, you should with the garlic/black pepper seasoning! This month, they had a 100 health score as well! Great job, employees! read more

This is my second time coming here. The first time the food was not on point. This time, the food was lukewarm. I was in a hurry and was hungry. I still had to sit in the line for like 15 minutes. I understand their are a shortage of staff at most if not all fast food places in Atlanta. But having hot supreme tenders should be priority. Sadly, I will not revisit this establishment again. read more

I don't eat here much but, the fried chicken is ok and the best of all when fresh are the Bo biscuits... I ordered some and they are very delicious . When every I go there I literally alway get those read more

Bojangles - Bo biscuits - Fast Food Near Me - Tucker, Georgia

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Literally the best customer service! :-) I love coming to this location because the food is always fresh!!

Bojangles is a go to when it comes to fast food breakfast... the best biscuits (sausage, chicken, ham, etc.). However, I have been a bit disappointed with certain lunch menu items, in particular the chicken sandwich. I have tried it at several locations in the area and it is always either dry, fried to hard and not freshly cooked. It has the potential to be a great sandwich but is not there yet. Now, my sides never seem to to disappoint with the macaroni and cheese and the French fries seasoned to perfection. But I would really like more from the entree. I will continue to visit but more likely next time opt for tenders or another chicken meal. read more

Only one in drive through and first thing, the microphone was either broke or not being used properly, took several minutes to answer after saying hello to confirm they were even open. Wanted to try the new "bird dog" but they didn't have any buns, so I ordered an 8-piece regular and received a spicy chicken mixed in without asking for spicy. The people working the window didn't seem to want to be working there and took their time preparing the food. I like the chicken there but when a customer asks for regular chicken or doesn't say spicy, maybe do a favor and don't add what they didn't ask for. read more

Bland chicken no flavor sometimes the chicken here be really good but sometimes the chicken is really bad and has no seasoning and they will have a attitude if you tell them to remake it.... Thanks for stealing my 12 bucks Bo Time read more

I love Bojangles fried chicken. And, the special sauce is so delicious that I'm only sorry I discovered it a short time ago. I always got barbecue or one of the other ones. I got some chicken today at this Bojangles on Lawrenceville highway it's the one I always go to. The chicken was delicious. Always is. We went through the drive through window at about 4:30 to 5 o'clock. I'm being specific because I want the young man who was at the window to get recognition for being so courteous so professional and cordial. Very hospitable. Made the chicken all the better.So I thank the Bojangles people for their delicious chicken, Delicious special sauce and an outstanding employee. read more

I only gave 1 star because it would not let me do zero stars. It took them 10 mins. for someone to take my order. Three people order after I did They received their food before was ever made. When I questioned why my order was overlooked I was told that it was not overlooked. How was it not overlooked The manager started yelling at me and then turned and walked away. They have the worse attitude. read more

Saturday morning 11:15 am. Long line waiting for orders, long line waiting to order. All tables dirty. No receipt paper at register. Two employees in kitchen working long drive through line. Three employees in dining room on break. More customers coming through the door. This is a high demand location with ongoing staffing issues. It needs leadership and owner involvement. Last visit, cash only required at register or instructed to use drive through. Visit before, doors closed, out of popular items, supply shortages. NO LEADERSHIP NO OWNER read more

Food was cold. bosc was cold. they didnt give any sauce with my order. this location is no good.

I come here often and have never had an issue with service. I'm actually usually impressed that the employees are a bit better at presenting a welcoming environment than a LOT of other places around here. I usually take the time to smile and sincerely greet service industry workers, so that might make a difference. The quality and freshness of the food at this location has always been on point, and it's always clean when I've gone in. The drive thru can get ridiculous, though. I usually just go inside. read more

the food was good. I really enjoyed it being that it was my first time ever having the food. Like the food is AMAZING! 10/10, but the customer service was disappointing... no just out right awful. whoever the lady was in the window at 1:50pm on 3/15/23 needs more training on service and how to treat people. I didn't know water cost $4 and when I asked her how much it was and then to take it off (very simple) she got an attitude and proceeded to talk under her breath to the other workers as if I was not in the window. I will be back to Bojangles but not this location. read more

1) Health score of 73. 2) handwritten sign on drive thru saying no bone-in Chicken, only biscuits 3) Dried out ham that was so hard it's impossible to chew 4) biscuits were also dried out and crumbled into pieces when unwrapped 5) old stale egg on crappy biscuit and dried out inedible ham Not going back for a long time. They need new management. read more

The best biscuits that I've had in years. It's been over 10 years since I've eaten at your restaurant. I wish there were locations in California. read more

My husband and I check health inspection ratings for every establishment we visit before eating, and have turned around immediately for scores higher than a 73! How does this even happen when the previous inspection (where they received an 81) revealed a list of items that needed to be corrected before their next inspection? I grew up in NC where Bojangles restaurants are as plentiful as Waffle Houses in Atlanta and they prided themselves on good service, great, fresh food and clean health records. This one in Tucker needs to do better! read more

Bojangles - 73 C! How did the score drop when the previous inspection listed all that needed to be corrected (score was 81)? We won't be returning! - Fast Food Near Me - Tucker, Georgia

If I could give them a zero I would. I've been to this location several times but the sensitivity and rudeness I experienced today takes the cake. And to top it off the manager was just as rude as the girl taking the orders. They don't seem to care about making their customers happy. Need all NEW people. read more

Food: I have eaten here on many occassions and the food is always fresh and tasty, no complaints here. Cost: Cost is on par with other chicken joints Dining Area: Tables are always dirty, when I 'eat-in' there are always empty tables but all of them are always dirty so I end up choosing the cleanest table I can find, which is still dirty. Seats and tables are typical fast food style. Parking: Parking lot is setup really wierd. When I first drove to this Bojangles I almost turned into the 'exit only' drive, the only entrance is the one that you must drive through RaceTrac's lot to access. Other than that, there seems to be enough parking, I haven't had any issues getting a spot. Service: EXTREMELY SLOWww. It's bad when you have people waiting 30-35 minutes for their orders. I usually don't have to wait more than 5-10 minutes (which is way too long!), but the other day people were waiting 22 minutes (me) and one lady said she had been waiting for 35 minutes! Even if the lady is exaggerating, my 22 minute wait was ridiculous! Summary: Good food, BUT the tables are always dirty (and they JUST opened!) and service is extremely slow. I will not return and I will tell everyone to avoid this particular Bojangles' UPDATE: Place is still always dirty, but on a recent visit to give them a second chance the staff dropped the hot sauce packets on the floor, then had the audacity to pick them up and try to give it to me. Sanitation is horrible, that was their last chance. Never again. read more

I have given this place chance and chance again. First few times, they left my biscuit out of my meals. One time, I went in to tell them and there was 4 girls at the register who just chatted with one another while I stood there. Last 2 times I went, I asked for fresh fries and they are hard and rubbery. I will not go back. read more

I have fond memories of Bojangles, traveling to North Carolina as a child to visit family. As with a lot of fast food, it doesn't taste quite as good now as when I was 10. Bojangles is ok for the occasional visit though. Biscuits are pretty good, and always brown on top. I find the breakfast much more enjoyable than other meals there, but the fried chicken is ok. Service can be a smidge slow sometimes, but that can be expected at most places now and again. This location isn't too far off the highway, so it's convenient if you are traveling on the east side Perimeter. Try the seasoned fries, that may be the nonbreakfast highlight. read more

I wanted to have something different for breakfast besides pancakes or whatever. I have never eaten at Bojangles before and guess what? I just so happen to pass by this Bojangles and was thinking I have heard from some people people that they have great biscuits. These people were right they do have great biscuits! I was so lazy that I didn't even bother going inside. I went straight through the drive thru for breakfast. Don't judge me! It looked kind of modern in a really clean on the outside. The drive thru cashier was really nice. She let me sit at the speaker as long as I needed to while I decided what I wanted to eat. read more

Sanitation Score is a 81 B. They hide the sign with the score posted in the drive threw window!!! This place has the worse service. Drive thru is terrible. Spent 15 min in the drive thru waitng for some chicken supremes and fries. The staff is slow, rude, and unfriendly. They spend more time talking to each other and on their phones rather than waiting on customers. read more