Door dash order IS NEVER RIGHT!!!! Always missing something, don't know why I keep trying

This is the first time I've dined in this location. I have only been through the drive thru a couple times and have not had good experiences. However, my granddaughter wanted to go here so I gave in. The restaurant is dirty. Even the glass case with the food is a mess either French fries everywhere. There were several tables that were dirty and lots of employees there, but little work was being done. They were standing around cutting up instead. The food was pretty good except the fries had been seasoned SO much that I could only eat a few. And I LOVE salt. Not a place I recommend unless whoever manages this place gets some employees who actually care about their work ethic. read more

See all

Has the potential to be the best but is the absolute worst bc of the staff. Way too inconsistent. Rarely will everything be good. Tea is never right, also cant count the times im been given bad soda, food not fresh and if it is fresh preprare to be there 45 min to an hour. Lots of attitude bc theyre frustrated so they take it out on you. Like you cant be wrong and mean, i understand people make mistakes but theybalways make you feel bad for saying something. I often just smile bc im not letting them ruin my morning. Forced to come occasionally bc my husband. We love bojangles just not this location. read more

The automated ordering system just lost a customer for good. I don't care how good the food is. It will not let me select the side I want, and is full of incessant upsells that gets in the way of ordering. The past several times at many locations, I end up with good I don't want and a really bad taste from a company more interested in cost cutting and upselling than basic customer service. read more

Dear Bo, could you please stop putting cheese on everything I order either it's an employee who keeps doing it by mistake or on purpose such as my sausage & egg biscuit even my steak biscuits. I know a lot of folks like cheese on their items but I'm not the one that does. Cheese doesn't go on or with everything. Thanks. read more

This is crazy to wait on an door dash order for 20 minutes they need to do better period not coming back here again this place sucks

I want to like this location, this is one of the better Bojangles when it comes to food taste and freshness. But the service is pretty slow every time I go. Service isn't the hallmark of the entire Bojangles company but sometimes it's just too much to take and this is one of those cases. I'll still go because the kids love it and I'm also a bit of a sucker for a spicy chicken, but this isn't my first choice location. read more

Terrible. Everytime we've gone here it's been terrible from the service to the food. We will not be going back.

This location needs to be closed. HORRIBLE service and food. One employee seemed to be doing the work. Young lady at the drive thru was rude--didn't speak to me at all (I initially told her thank you for the drink). Order was not what I wanted and what they gave me was not fresh. No work ethic and they don't care. Close this location so that customers don't waste money or get food poisoning. Would give it 0 stars if I could. read more

The manager that this location doesn't care at all about customer service or the store producing quality food. When I called I asked her to tell her employees to simply double read the orders and lessen their mistakes in my one order both of my fries were wrong. One was missing and one was the wrong size and one of my biscuits was missing a piece of cheese this manager was completely nonchalant and only half listening. I would recommend going into the store to get your food not going through the drive-through or ordering off of DoorDash at least that way you have it right there in their face when it's wrong. read more

Dirty, took over 10 minutes to get a large French fry and Mac and cheese. Workers were rude and smoking in the parking lot, walking car to car. Would never recommend read more

This is one of the best Bojangles I've eaten at in awhile. I am driving back on a trip today from Charlotte to Raleigh and stopped to get lunch just now. The service was prompt and the food was incredible. My chicken was perfectly cooked and the biscuit was fluffy and most of all the fries were seasoned to perfection, I feel like I usually have to ask them to season it again at other locations but not this one. The two people working the window were great! read more

This place was horrible. A few days ago, I ordered ahead for curbside pickup using the app and when I got there, the app showed my order was completed. I indicated I arrived and waited 10 minutes. While waiting the manager came outside and smoked a cigarette. Three other employees came out and they all stood there having a good ole time. After they went back inside, I pulled around to the drive thru window and told them I was waiting on my order. The girl told me "they're getting it right now," and had me pull to the door. I can see the employees standing around goofing off. The drive thru guy openly sat in the dining room with his cell phone until an old couple walked into the restaurant. After another ten minutes, the food finally came out. I waited 25 minutes for chicken and there were literally no customers. When I got home, the order was wrong. 25 minutes for the wrong chicken. How can you mess up an 8 piece chicken (dark)? There's a KFC around the corner and a Zaxby's down the street. Go there instead and avoid this place at all cost. My 8-year old niece gave the Mac and Cheese a 2 out of 5 stars. She said at dinner, "the best thing about dinner was the rice that grandma made." It was plain white rice. read more

Bojangles - 25 minutes for chicken with staff just sitting around and goofing off. And the order was wrong too. - Fast Food Near Me - Thomasville, North Carolina

Ordered on the app. 16 mins to pick-up. Arrived with 5 mins on the clock. Checked in. Watched a car leave the drive-thru. No one in the restaurant. No one at drive-thru. Waited 10 mins. Five mins after it should have been brought out, I went inside to three blank faces. When I asked about the order everyone just hemmed and hawwed. Went back to my car. Several minutes later it finally came out. The $5 Merry Christmas gratuity went back in my pocket. And I thought the KFC in this town was bad... read more

This is the worst fast food restaurant in Thomasville... Everytime I go I am hopeful it will be better than the previous time. I only get 15mins on my break, so my options are usually slim and I'm limited to whichever place has the shortest line. I went through the drive thru this morning, we ordered at the speaker and got the total. We get to the window and the total was half as much as they said at the speaker. We order again at the window to ensure we get the right one this time. We pay, and wait for them to finish it. They still got the order completely wrong even after we ordered a second time. I ran out of time and had to head back to work without anything I ordered. This has happened more than once, at this point it feels like they just take my money and don't care about the customers in the slightest. I'm done.... I will NOT be returning to this Bojangles no matter the circumstances. Get your stuff together Bojangles as this is beyond unacceptable! read more

the chicken sandwich was fine... never get the mashpotatos, it taste like they put actual sweat in it. they did'nt give me any sauses! took 20 minutes till i got my foot. workers were throwing food! don't go there!!! read more

Nah bro someone really put that on the bread and thought it was ok.absolutely rancid work. read more

Bojangles - a sandwich with pickles and a pickle - Fast Food Near Me - Thomasville, North Carolina

Horrible service, every time I decide to come something is always cold and hard. No fresh food!

Slow, they usually get your order wrong, it's not uncommon to be cold and the last time I went the staff inside were just standing there doing nothing. Didn't even take a drive through order, just standing there talking. read more

Great food. Mashed potatoes were SO good! read more

Bojangles - Side of restaurant - Fast Food Near Me - Thomasville, North Carolina

WOW, I was in the drive thru for over 20 minutes (and there were only 6 cars in line). I am not sure what they were doing inside, but whatever it was, it was not productive. If there was a way I could have left the drive thru, I would have. Gas Station fried chicken would not have been much different (and that is not to make fun of gas stations). Please, Please, Please, owners/managers figure something out. You need to lead your staff, and help them with their jobs. read more

I ordered a Bacon EGG and cheese biscuit. But got a bacon and cheese biscuit!!, then I ordered THREE Bo rounds and I got two. On top of that, my grandma is diabetic so we got a UNSWEET tea and instead we received a sweet tea!!! This is absolutely ridiculous read more

The people just gives u whatever is old and not even fresh at all especially the no rounds. I got the supreme combo and they gave me like 10 nasty bo rounds that's been sitting out like throw the crap away and serve fresh food instead of piling it in someone's meal they don't want ugh worse place for not having fresh food!!!! read more

The lady who takes food orders in the morning is half asleep clearly looks disinterested in being there. I get it, but buck up! Food is good though! read more

I sat in line for over 20 minutes, got bo'berry biscuits, And when I finally got up to the window to pay for my food they said it was going to be another five minutes. So I asked if I could just change my order to something very simple a kids meal which they serve all day, and they said it was going be a wait on that as well. This is supposed to be fast food and this was the slowest fast food restaurant I've EVER been to. I will never visit this location again. read more

Horrible experience. Slow drive-thru service. Ordered two breast meal and did not have two breasts available at 5:15 on a Friday afternoon. So they substituted for a thigh but still charged for a 2 breast meal. No utensils provided for Sides. Pitiful! Heard from the manager after posting this review. Apology and gift cards received for our inconvenience. Appreciate the follow up and excellent customer service. read more

I'm very upset because we waited 20 minutes to get food and the fries weren't even seasoned and that's the one thing i wanted, this location sucks read more

Management is terrible. Sat at the speaker for about 10 minutes tryed to get their attention and they wouldn't answer, until they said "welcome to Bojangles". Then when we pulled to the window no one was there in front of us, they handed us our drinks we waited another 30 minutes. Our food was sitting at the window and then someone finally put napkins in our bag and handed us our food... our bo-rounds were cold. Probably worst experience at Bojangles. read more

For Bojangles, this is by far one of the best ones that I have been to. Service=GREAT and with a smile. These folks will do anything they can to please you. Food= Classic Cajun style chicken that is so yummy served with that wonderful biscuit. I could eat 3 or 4 of them at a time. (Of course I don't) Right near the highway so its easy in and easy out. Everything is always so fresh here. read more

Bojangles - Bojangles - Fast Food Near Me - Thomasville, North Carolina

The cashier didn't know the difference between white meat and dark meat. So, we just ordered 2 breast despite asking for white meat only she gave us a drum stick and a thighh. They had no sweet tea and no blue cheese dressing. Overall worst experience i have had at a bojangles. read more

This place is horrible! Food was cold and all over the counter. Employees were rude and handled food very unpleasantly. This place should be shut down!!! read more

I came to this Bojangles , traveling with my friends and some family . We came in with a group of about 15 people in front of us who got their food instantly . We were a group of 5 . That's right , 5 . And we waited a solid 30 minutes for our meals , because they said they ran out of chicken ! How does bojangles run out of chicken ? When I asked for fresh bo-rounds , they gave me some new ones that were NOT hot ! I'm extremely disappointed and WONT be back read more

Slow as molasses on a Sunday when lines are expected to be long. People were parking along the side waiting for their food because it wasn't ready. When I got to the window, the associates stood and stared at me apparently waiting for me to reach out and take my food from her. She did not extend her arm to hand me my food until I reached out of the window with my hand out. I've never had service like that in a drive-thru before. I might as well have served myself. At least my order is correct and my food is hot. read more

I ordered a chicken biscuit and the bread was hard as a rock, I will spend my hard earned money somewhere else, not fresh like their commercial shows. This is not the first time, I thought it may be the time of day but no change on next visit and my last. read more

YUM!! Wanted to sample some nc fast fod before heading back home and settled on Bojangles on the way to the airport. Good choice. That spicy chicken on a biscuit is good stuff! I have honestly never had a biscuit in my life that I enjoyed. I find them to be think and pasty. Oh not this biscuit. It was light and buttery deliciousness. And the chicken was a little spicy without being overpowering. I also enjoyed the fries, they had a little kick to them. I would also like to add that this tasty meal (along with drink) was 2.99!! This would never happen In New England. One last positive comment is that the portion size here is reasonable. It's not like going to mcdonalds and getting some crazy super sized meal that will bloat you for hours. Can't swig to stop by Again next time I'm in the area! read more

Only okay. Not exciting. Mediocrity is ok round here and I don't understand why. Tired of fried garbage and canned veggies. Time to step it up. read more

I agree that this is the best bojangles we have ever been to. It surprised us. We eat here often and the food is great, prices are great and staff always friendly. read more