Back to Thomasville for grand daughter's dance class. After dance meal for her. I ordered ahead on app and then drove into the designated parking spot and put in number of spot and they bring out the order to the car. The gentleman rep addressed me by name and the food was hot and smelled good and she was happy on the drive home. The drive thru was very busy. read more

McDonald's - Burgers Near Me - Thomasville, North Carolina

We had a great experience tonight. The cashier Verona was so friendly and sweet, especially with our toddler and with all the other customers. She checked on us a few times throughout our time eating in. Food was pretty quick to arrive. Best fast food experience we've had in a long time. read more

I am doing Door Dashing as a second income and came to pick up an order. Being new to this job, I needed some assistance with the process as it was my first McDonald's pick up. A young man named Carlos graciously helped me. When is asked about the sauce packets being included in the order, he informed me that they were out of the bbq sauce and apologized. He waited as I contacted the customer and added some extra ranch and honey mustard sauce packs as a secondary option. I really appreciated his patience with me. read more

I don't know who mad your biscuits this round but they taste very good but they are breaking apart at the drop of a hat. read more

McDonald's - Burgers Near Me - Thomasville, North Carolina

I ordered online and came through the drive through. They were nice and very very fast. Looks pretty clean and kept. Everything in my order was correct Im talking the burger toppings on both burgers were correct, all 6 ranches in the bag and the guy at the window made sure to let me know so I didnt have to dig through the bag. This is the best and quickest mcdonalds I have been to. read more

Road trip and got a little hungry. Stopped here and all I can say is never again. The dining area was completely closed, not even intermittently closed booths, but just completely closed. Everything was takeout only. Okay, I get there's a pandemic, but most places I've been to were/are only limiting the total seating capacity or which tables can be used. Order placed and it took more than 1/2 hour for the food to come up. So much for fast food. Yes, I'm trying to be patient considering the pandemic, but this was not the straw that broke the camel's back for me. I expect McD's to be McD's wherever I go - same food, same taste. Not so here. The most bland, tasteless Big Mac I've ever had. Even the fries were bad tasting. I asked my bride what she thought of the fries and burgers and she starting verbalizing the exact same things I was thinking. Note to self, do not stop at this location ever again. read more

Beautiful building but 25 min on a cheeseburger is ridiculous. I understand being understaffed but shut down the dining room. Music doesn't work tables are dirty. After all that time I got in the car and NO FRIES. I don't have the patience to go back in and wait. Forget it. read more

McDonald's - People have given up and sitting down it's taking so long - Burgers Near Me - Thomasville, North Carolina

My dad told me this McDonald's has the best hamburgers in town. His reasoning is because this McDonald's always has a long line. I admit he's also biased because one of his old friends/acquaintances used to own this McDonald's franchise for a long time. This is McDonald's restaurant #12708. We went out of our way, driving past one McDonald's in my hometown of High Point, just to come to this McDonald's to pick up lunch for the family. We visited on a Sunday around 12:45pm and the line for the drive-thru was long, almost extending into the street. We decided to park and go inside. It was busy inside too, but it wasn't completely slammed. We had a short wait. Ordering for a mixture of adults and kids, we ended up with three Big Macs, two Quarter Pounders, two Bacon SmokeHouse Burgers, four large French Fries, and two 6-piece Chicken McNugget Happy Meals with Super Mario Odyssey toys. Along with the Mario toys, each Happy Meal came with a sauce for the nuggets, a pack of apple slices, and a box of apple juice. All of this worked out to be $48.65 after tax. Everything was good except they messed up the two Quarter Pounders. I specifically asked for them to come without cheese. It was even printed on our receipt: "NO American Cheese." Yet they still came with cheese. That was disappointing. Aside from that, I think everyone enjoyed the food including my little nieces who chowed down on the chicken nuggets. The Super Mario Odyssey toys were fairly high quality. They were Mario action figures with the new Cappy character from the current Nintendo Switch game. My nieces got Happy Meals earlier in the week (yep, McDonald's twice in one week) and those came with Yoshi toys. I haven't eaten enough burgers in Thomasville to corroborate my dad's claim, but I did enjoy my Big Mac. It didn't taste any different from the Big Mac I normally get from the McDonald's near my workplace in Marietta, Georgia. The fries tasted the same too. Yum. I've always liked McDonald's, since I was a kid. Apart from the Quarter Pounder mix-up, service was good. Our cashier was friendly and patient with our relatively big order. read more

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I understand people makes mistakes but not hearing that I didn't want onions or pickles on my burger because I'm highly allergic and it will kill me if I ate that is where I draw the line for this place. And then after making a 25 minute drive home to find out they completely ignored my request is absurd. I then call this place and speak with assistant manager Anna and she tells me to make the drive back and they will remake my food but they didn't want to give me a refund. So I ask for the refund and the food to be remade and she tells me it's against policy to do both so I tell her that's she's not understanding the extreme situation here that I could have died from this. So I ask for her district manager and franchise owner number and supposedly she doesn't have it. How are you an assistant manager and don't have your district manager number? And the customer service she gave off was complete disrespect. She then gives me a complaint number that literally no one answers and she had to get that number off of a McDonalds cup. Like this place and the people running it are a complete joke overall please double check yall food cause they could care less if they kill you!!! read more

This place is absolutely ridiculous. The wait time is horrible for a fast food restaurant.

I Had a late lunch on New Years day. Customer service was excellent. My order was correct, hot and delicious. Even after I asked to edit my order once it was processed. Alex Greer helped me and about 10 other people in less than 5 minutes. This employee was efficient, helpful and personable. I can truly say, this day I truly enjoyed my Mcdonalds experience. read more

I came here for coffee leaving from Washington DC. I'be Been on the road all night! I just wanted a medium coffee with caramel syrup. My son wanted a hash brown. We received that and much more. The older lady, I suppose was a manager, because she had a white on shirt. She was very Rude at the drive through. She handed me the coffee and hash brown then shut the window. I waved my hand at the window she rolls her eyes and proceeds to walk to the window. When she opened she said what do you want?! I told her I needed cream and sugar. She smacked her teeth and said how many. I told her ten she slammed them in my hand. Then I asked for a stir straw she rolled her eyes and said it's in the bag. I recommend customer service tanning for this lady. But of course I will not be coming back. read more

Simple four sandwich order this morning after three tries and fourth five minutes still wasn't right but close enough.

The Food is fresh made so its good food and drinks. The only thing that really sucks at this location is that its always a line and backed up all the way to the road. You have to wait 20-30 min for you to even order. read more

Experienced the rudest cashier on the face of the planet while dining in. They should fire her. other lady was so nice. lady kept yelling out the order number and I asked her if it was two apple pies. she ignored me and so I walked up and asked the question. she stared at me rudely and said they are cooking. no smile no courtesy. i wasnt rude. i felt like after the way she responded I really wanted to be rude. read more

I ordered a meal with a large fry they only filled half way. my sprite had no ice and tasted like cleaning supplies. i called and explained everything. all she said was ok. read more

Well, they were improving for a little while but unfortunately they're slipping down rapidly. Most recently when I visited, the cars were backed up in the drive-thru out into the road and once again interfering with a major intersection just around the corner. I decided against trying to bother with the backed up drive-thru, turned in the exit side of the entrance and parked. I took out my phone and put in a mobile order, paid for my meal on my phone, and then proceeding inside to pick up everything I had ordered. Mistake #1 At the front counter, I waited about five or six minutes and finally someone yelled out asking if anyone had placed a mobile order. Well, that was me, so I held up my hand and walked over. I looked into the bag handed to me and realized I was missing a sandwich, so I got the lady's attention and explained to her that I ordered two sandwiches but only received one in the bag. She sighed at me and brought my order back up on the screen. She said, "Okay, hold on," and walked off. Mistake #2 The moment she walked away, I realized that the sandwich I was holding in my hand had a different number on the sticker (both of my burgers were special orders so they would have my order number attached to them), and in fact, wasn't even mine. So finally several minutes later when she came back over to me with my second sandwich in hand, I showed her that the first sandwich I had received wasn't mine. She yelled out, "Come on now" and again walked off. Several minutes later, I finally had both correct sandwiches and so I exited. Mistake #3 I got into my car and reached into my bag to eat a fry, when I realized my fries were ice cold. Maybe the fries were hot when the bag was first handed to me but due to all the issues with my burgers and the time it took to correct their mistakes, the fries were cold. Also note that I also noticed that there were no napkins or ketchup packets (I requested ketchup in my mobile order) in the bag. By this time, I'm completely frustrated, but decided I should get what I paid for so I go back inside. Mistake #4 I hand the same lady my fries, telling her that she seen I had just received these fries with my order but that they were not hot. She put her hands over them and agreed, so she took them and walked off. I watched an employee dump fresh fries twice before the lady came back to the counter... she dumped the first fresh basket of fries and started putting them in their containers, stacking them up to the side for others to grab and put together orders. Several orders were put together and most of the first batch of fries were given to other customers. Several minutes later, she brought up a second basket of fries from the fryer and dumped them into the fry pit. She then proceeded in putting more fries in their containers, stacking them to the side as well. Nearly ten minutes went by and then finally, I watched the lady handling my errors, grab a large fry that had been sitting to the side from the first basket dumped, put it into a small bag, and hand it to me. I already knew that these fries were not fresh by now and probably not hot anymore either, but I grabbed the bag she handed me anyway and exited once more. I get back into my car, reach into my bag to eat a fry and once again, and with no surprise, had cold fries. By this time, my two burgers are also cold. I don't understand it... how hard was it to grab another fry? How hard is it to match the numbers on the burger's label with the number of the customer's order? I guess I should know better than to have high hopes for fast food, but when you pay $3 for a large fry these days, you would at least expect it to be hot when you get them, right? I don't see why all the cars pile in here. From my experience the food you're given is either incorrect or old and has been sitting out, cold, or just simply not good. *Shrugs* read more

I tried to give this place a no-star rating, but it would not let me. This location violates the McDonald's policy. We had a curbside order during daylight curbside hours and pulled up to Curbside space # 7. This was after seeing curbside being delivered to the very same spot when we entered, then drove around the building to get that spot as the customer left. The manager came out and informed another customer and us that we would have to go through drive- through. This drive-through is a safety hazard that typically holds up traffic on the road. We asked for our money back and the corporate number. The manager (Cesar) refused both. He told us we could see our bank to get the money back for the food we did not get. He refused to give us any corporate number. This place is awful. read more

I'm a DoorDash driver. I gave the lady my number both checked out she seemed nice. What has me confused is I seen a white male and a white female in front of me get their orders and go. Why do I get targeted to confirm my order when the white folks aren't asked to confirm? Seems suspect read more

I went there today and order through the app, when I got there I went to curbside cause the line was long. Well I sat there for 20 minutes before I decided to go inside to ask about it. When I went in they were rude and told me they didn't have my order when I had proof I ordered it. They told me I couldn't get my food. The manager had an attitude towards me as soon as I started speaking. read more

I have lived in Thomasville for 8 years and have giving this McDonalds so many chances. I've had more bad experiences here than good. I don't even know why this McDonalds is busy. I don't mind waiting in line, but I do mind poor customer service. My last experience with this place was not good. I went through the drive thru and order 2 double cheese burger meals. When I received my food, I was asked to pull up. The employee proceeded to tell me that they only have 1 fry and they are cooking the other one. Now that one's is getting cold, I just wait. After about 5 minutes, I get out of my truck to go inside after the rest of my food. Of course, nobody knows anything and proceeds to make me wait. The manager hands me the rest of my order and doesn't apologize or anything. Hands down, the worst experience I've ever had. read more

Visiting from out of town and came here twice to grab breakfast during our stay. Almost let the reviews sway me from stopping but decided to give it a shot anyways... it didn't disappoint. Everyone I came in contact with was courteous, the drive thru line moved quickly, my order was correct, and the food was good! read more

Sitting in the STREET for ten minutes. The line isn't moving AT ALL. This is dangerous for one. If you can't get orders out quick enough then reevaluating needs to be done. I called the McDonald's to ask what the hold up is. Why are you not parking cars or getting orders out. This F bag literally hung up the phone on me. I'm sorry, didn't know managers were such babies they can't even speak to a customer and have the chance to show their customer service skills off, but instead hang up the phone on people. Manager is rude and needs to find a new job. read more

Don't go here, stay away, food is horrible, service is worse than the food, and they can't keep from blocking Randolph St because they can't serve customers quick enough to keep the parking lot from Backing up. Zero stars read more

I drive by this McDonald's many mornings and the line is very long, out to the street. Always thought how busy they were. I decided to get an oatmeal today, at about 6:55 AM. There were four cars in line, and I was the fourth one. About 12 minutes later, I have my little oatmeal. I have such knots in my stomach I don't know if I can eat it. What slow service! read more

Sub par food and very long wait. I even used the McDonald's app and ordered ahead this time but here I am still waiting for 20 minutes on a simple quarter pounder and fries read more

As a mom to 3 small kids I find myself at McDonald's quite often. I travel past Thomasville and have stopped here several times. Usually the wait time at the drive thru is longer than it should be, but wasn't too bad this visit. The staff were courteous and my order was correct. However, I will NOT be returning to this McDonalds because of their policy on tap water. They said they are not allowed to provide water. I would have no problem paying a minimal charge for the cup, straw, ice etc. Also, there was no contact info on the receipt to provide feedback to the franchise owner. I am sure there is another McDonald's in the next few miles of interstate . . . I will spend my money there. read more

It should not take 30 minutes to get 2 mcdoubles and a box of chicken nuggets. And worry about the customera waiting in there lobby for an hour instead of just fixing the easiest thing to get it out the door they need better staff or to just shut down read more

This was a location that was easy to access off the interstate. My food was hot and I had minimal time in the drive through. Overall I still give it three stars, because at the end of the day it is still just McDonalds. Sorry guys. read more

Kudos to the female African American manager in the evenings and her staff. Always very prompt and apologetic if things take a little longer due to staffing issues. But go above and beyond as of late. read more

Hello here's my feedback I'm just appalled at the rudness of the employees at the McDonald's restaurant at the 1019 Randolph st. store in Thomasville . Me and my wife was passing thru and we decided to get coffee and a frappe inside the restaurant. From the start I can tell the employees had an attitude They didn't take the order with courtesy and my wife wanted a ice Americano well the cashier and the manager was rude about there being no ice americano ,they were rolling there eyes and huffing . The employees was African American. I believe one was a manager and cashier . This is not a race thing I'm a African American man myself and I understand these trying times but I believe in common courtesy and respect and there was none showed. So we finally ordered and my wife decides to use the restroom . Well one of the employees mention the bathrooms was closed . I said ok I will go get my wife to tell her not to use the bathroom . But 2 women maybe the manager and the cashier exploded with rudness and anger of yelling about trying to use the restroom. I started to get heated so I said you need to put a sign on window or something to let the customers know . They shot back at me with there was sign on the chair or something which you clearly couldn't see. I got my coffee and I walked out to leave but I felt I was being instigated and disrespected by those 2 employees as I left. I took the high road !!! I'm writing to you prevent this from happening in the future. Customers don't deserve this drama. Thank you read more

My wife and I have been eating at and or taking out/driving through this McDonald's store on Randolph Street/109 in Thomasville, NC, and giving them our business for the last 6 years, very consistently, but, we are both right on the verge of never returning there, as customers! I can honestly say that their order accuracy average is around 10%, which means they almost always (90% of the time (I am not exaggerating!!)) get something wrong with all of our orders!! They messed up my quarter pounder today, as well! This is a dismal performance level on the part of these employees! It is not rocket science we are expecting and dealing with here! In addition, I went into the store today, and witnessed that at least half of the employees up front (on a busy Sat. afternoon) were wearing their anti-Covid masks UNDER their noses, so that their noses were exposed to the open air. The lead cook was wearing his mask halfway down (to the middle of) his mouth and well below his nose! And, a lady who was leaving after her shift stayed around to chat with several employees, not 10 feet away from me, with her mask completely below her mouth and lower lip! Unbelievable! I called the store manager when I returned home to voice my complaints and to tell him that his employees are endangering the health and lives of their suspecting and unsuspecting customers in that store, not to mention each other. He was rather apathetic and argumentative with me on the phone, and I could tell that he would probably not do anything at all to change the poor state of affairs that exists in his store! Until the employees there at our McDonald's can get their act together, be completely Covid prevention compliant, and vastly improve their dismal order accuracy rate, my wife and I will likely not be eating there or frequenting this store any longer!! Sad, because we really like this store and most of the food they offer on their menu! I have called McDonald's Corporate offices and registered my formal complaint about this store and its employees, and I am expecting a call back early next week from the owner/franchisee of this store. We can only hope that he or she cares more about this store's customers and future operation than most of his or her employees that obviously do not!! read more

My only problem is that they don't have soy milk. I and many others are lactose intolerant so them not having soy milk is a bummer.

They were still open for half an hour, we could see them inside cleaning, but were ignored... Even when I knocked on the window! A$$holes!

Grabbed takeout while traveling. Regular cheeseburger and McDouble were both lukewarm and inedible. Not too hard to microwave people.

Ok, if you are ok with flies and paying for water (pay for water bottle or a soft drink, no free water cups!). Feel free to change your babies diaper at the table because they don't see value in appealing to families by providing changing tables in the bathroom. read more

Genuinely one of the slowest McDonald's I've ever been to fast food becomes just food here. And many times I've seen staff fighting with each other. read more

No cups of water? They want to charge a dollar for a cup of water, no courtesy cups at all. This will be the last time I stop at this McDonald's! Hardee's restaurant right beside them had no problem providing a cup of water free of charge... I don't mind paying a nominal fee to cover the cost of the cop but a dollar is ridiculous! Now I know why this McDonald's has such a low rating! read more

This is the worst mcdonald's i have ever been to. the have more workers than most and they still cannot get orders out quickly enough. waited for an hour to get my food. watched people come in, order, eat, and leave before i was served. once i finally asked someone about it 30 minutes after ordering, it turned out that they forgot to give us the food and took our order off the screen. so they then took another half hour to remake and give us our food. read more

I will not be returning to this McDonalds due to their refusal to provide paying customers with a cup of water. You'll note their big sign taped up "WE WILL NO LONGER PROVIDE FREE COURTESY WATER OR WATER CUPS" I asked the cashier if I could purchase a water cup at any price, she said no. My regular McChicken sandwich had huge flakes of black pepper, so spicy I couldn't eat it. Would have been nice to have a drink of water. Never again for me. read more