With the rising cases of poor Customer Service, I had to do a review of this fast food restaurant. Last Friday I went to get a steak biscuit, and I was pleasantly surprised. The CUSTOMER SERVICE was on point! My food was fresh! And I know that it may not seem like a big deal, but because service is so bad often times at fast food restaurants I was inclined to post a positive review. Again, the service and the quality of my food were both great in the same visit. It was nice to have a positive experience for change. read more

Bojangles - Steak Biscuit - Chicken Shop Near Me - Mcdonough, Georgia

The workers here are SO SLOW. And be having stank faces . What can you expect..... why work in fast food if you clearly hate it

The food was ok but don't take your kids inside. Just a bunch of fowl mouth employees who didn't care who heard them. Try another chicken house or use the drive thru. read more

The manager is always rude in the morning. I go several mornings before work. She gets an attitude when you ask for condiments or when she gets the order wrong. read more

Stopped while heading home on a road trip. Have heard about the food so wanted to check it out. Went through the drive thru. Service was alright, they weren't particularly friendly but they weren't rude. We got what we ordered and it was good food. The chicken was tender and flavorful. The biscuit and fries were good. The chicken filet biscuit was kind of a let down (not on par with other chicken biscuits) but still ok. read more

Bojangles - Chicken tenders with biscuit and fries was good - Chicken Shop Near Me - Mcdonough, Georgia

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The restaurant appears to be new, the entire employee crew was outside working on looks like the older managers vehicle. We ordered 4 kids meals 11am timeframe. The food service and integrity tenacity to service the guest swiftly did not occur. The location needs retraining from mgmt. They need to learn to work together cohesively. The shift change did not make the customer experience pleasant or worth returning. read more

Bojangles - No food - Chicken Shop Near Me - Mcdonough, Georgia

Got my order wrong, after I even tried to get it corrected. I don't understand. Not going back to this location

Came by with my Husband & Kids young lady in the window Was so sweet . Not to mention she gave my daughter a Duck lol because she was crying , Im not sure what was the young lady name but you are amazing Thank you for that type of service & GREAT CUSTOMER SERVICE read more

I ordered 2 orders of 1 leg and 2 thighs to pick up and they gave me 3 wings. That's unacceptable after waiting for over 40min in an empty restaurant. Don't eat from here. read more

Bojangles - 3 Wings Combo - Chicken Shop Near Me - Mcdonough, Georgia

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Not the best Bojangles. While waiting for my order I witnessed customer after customer returning with incorrect orders. Not to mention the long wait both inside and outside the restaurant. I finally received my order after 25 minutes. read more

Quite possibly the slowest drive through I've ever been through. Dining room is closed due to COVID-19 (as the sign on the door states) and there was no sense of urgency in the drive through window. Pimento cheese had too much mayo and they forgot our sides for the combo. Pass on this location and go next door to Dunkin Donuts. read more

Service sucks, food was warm like it had been sitting. Also forgot items for my order.

Great customer service and the service was a 10/10 and food was fresh ! Did not disappoint me at all really loved this bojangles for my first time eating bojangels ! read more

Came to this restaurant on Thursday around 9:10, they don't close till 10. When ordering my food, I was not informed they didn't have dark meat. After I paid for it they said by the way we don't have no dark meat! Really!!!! I said fine we will take white meat. While sitting in the drive thru, a ROACH was crawling on the counter in front of the window. I notified the young lady TWICE there was a ROACH Crawling on your counter. SHE SAID OK... and went about her business. Didn't try to knock it on the ground or kill it. Just handed our food over the ROACH!!! Will not be back to that nasty place. read more

This location never has any honey I have been on three different occasions and each time no honey. Bo jangles is too high not to have honey. Please do better this doesn't make any sense. read more

My daughter and her friend went to get a couple of biscuit sandwiches and ended up with an "add on" that they didn't order. MOLD. Needless to say they have both been getting sick like crazy. My daughter more so because mold happens to be something she's allergic to. They didn't offer a refund. They actually offered more food. Yeah we'll pass. read more

Bojangles - Chicken Shop Near Me - Mcdonough, Georgia

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They are always super fast in the morning. Also they are very nice and polite in the morning. My breakfast there is always good.

Terrible service I stopped for breakfast here 2 weeks ago. Bad experience I ordered a sausage egg and cheese biscuit get to the window and the young lady at the drive thru says I can't give you a receipt. I asked why she states I already messed up today and I don't want to get in trouble . Right then I should have known to check my bag. Get to work I open my bag no sausage and the cheese wasn't even melted and the biscuit was all broke up. Never again I called back and spoke with the manager that didn't get anywhere either. Don't stop here you'll only be disappointed. read more

Bojangles - This was supposed to be my sausage egg and cheese biscuit - Chicken Shop Near Me - Mcdonough, Georgia

Horrible drive thru and service. Told us to hold and didn't say anything else for the 15 minutes we sat there. There was no one else in the drive thru mind you. We asked multiple times if anyone was there and we're met with silence. Seems like they just didn't want to take our order and wanted to make wait until we were gonna leave. read more

Terrible service from kids and stupid adult. Usually one adult babysitting kids who mess up every order and will have you waiting for absolutely nothing. Steer clear in the afternoon read more

Please do not go here! They have an 88 rating. And the service was sooooo slow. My friend had to wait an extra 5 min for a coffee! We are from out of state so this is terrible. The inside wasn't even open. read more

we couldn't order at at the window l, they didn't give us our drinks, and no one was at the register. The food is trash. Someone help them out. This service is unacceptable. read more

This Bojangles is the pits. I stopped one morning to get a sausage and cheese biscuit and they slapped a slice of cold cheese on the sausage biscuit and and sent me on my merry way. Then tonight, I stopped to get a 2 pc. breast and wing and fries. The fries were too salty, the chicken smelled like it had been cooked in old grease, and the breast was so not done. read more

Bojangles - This is what Bojangles is serving. - Chicken Shop Near Me - Mcdonough, Georgia

Will never go back here. Always rushing you with order in drive-thru like you are inconveniencing them. Get to window, rush you through there too. May as well throw the food you ordered into your window. Don't give you a receipt so that way makes you look like you got order wrong, and take your mobey and get attitude when ask for stuff you're missing from your order. Or older lady working drive thru window today tells me I HAVE to go back thru line to get a biscuit I paid for and she repeated when I ordered. So they repeat order correctly but get to window, basically get what they give you. Rude people. Very rude. And wasnt like this all the time. USED to be nicer people working there and alot better service. SOME days you get really nice people, but more times than not lately it's bad customer service. Been to the one on Hudson Bridge too. No better read more

So my veganism if that is even a word is a sometimes deal nowadays. The majority of the time I'm a strong JUST SAY NO to animal products kind of person. However, ever so often I find myself HUNGRY!!!! Then it hits me......... Chicken is the option I chose when this occurs, and this is the reason I am writing a review on good ole' Bo. After moving into our first home my boyfriend and I were starving from a long day of moving boxes, furniture, and more. We had just returned the Penske truck rental at Home Depot and wanted breakfast that's wouldn't take long, yummy, and that we could enjoy in our new Drive Thru: We chose the drive thru as I method for placing an order. He (boyfriend) was simple and order the 3 piece wing meal. Me on the other hand..........had questions galore because I rarely have chicken I wanted to make sure I wouldn't regret this experience. I finally settled on the chicken biscuit and grits. The person taking my order laughed at me on several occasions due to my long list of questions and my boyfriend shook his head several times but I was PERFECTLY fine with their expressions. Quality of food: This place isn't amazing nor is is terrible. It simply satisfied my hunger and I can live with that much. I would return again and actually did a second time a few days later (this time they messed my order up and forgot my Biscuit!!!) My three stars is because it is just alright for a Fried Chicken spot. read more

Tried again for lunch due to convenience and it was on the right side of road. Service quick, cashier knew the menu, food quick and hot. Different faces from my last visit. read more

But beware, this place is nasty. Went through drive threw placed and order received 5 wings that where bone and dough. Also count your Change! Total order was 7:34 gave a 20.00 received 8:32 back! I'll be mailing this chicken to the corporate office read more

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The food display was dirty... I Waited 5 mins for someone to come to take my order inside. Then she tells me to wait a few more mins. Then the manager takes my REPLACEMENT order. I have to wait 20 mins for fresh chicken. I wait and come back to counter and the bo rounds have to cook now.. another 5 mins... NEVER EVER COMING BACK HERE!!! read more

This place is hit or miss service wise. Some really nice folks, some really not so nice. Food always been good. Love country ham biscuits and Bo Rounds. Chicken really tasty with a hint only of spiucy. Good food, iffy on service. read more

I'm only giving this restaurant 1 star because of the colorful box. This is my first time ever eating from this restaurant. I ordered the 8 piece box of chicken with four biscuits. The price was kinda expensive- $14.99. The chicken had NO seasoning and was overcooked. The Flinstone Biscuits taste like flour! I thought Kentucky Fried Chicken was awful but this place takes the cake!! This was the worst chicken I've ever had!! No taste it's Awful!! I don't have any pictures because it's in the trash!!! I'll stick to MY KITCHEN!!!!! read more

Grandchildren are over so my wife stopped at this Bojangles. She ordered a 12 piece with biscuits. She got home and we all set down to eat. The chicken was so done (close to burnt) that we could not eat it. Some of the skin was so hard that you could break a tooth trying to eat it. I called the Manager who pretended she could hear me because I was breaking up. She then passed me off to a very nice employee who had no problem hearing me. The suggestion was to come back. We live in NE Henry Co. so that wasn't an option. My point is that the person that boxed that food knew it wasn't fit to eat. To them it was just one more sale. To us it was our supper. We won't go back. I gave them a 1 Star because there is no zero star. read more

Not good serve uncooked bacon on sandwich with burnt stuff fro. Grill just nasty lost a customer!

After reading the Yelp reviews I was a little hesitant, but our breakfast was good and hot!!! The hash browns "BOOM". There was somewhat of a wait in the drive-thur, however if the by product is hot food... Then I'm here for it!!! read more

When we stopped in here it was recently opened. We did not realize the chicken was only Cajun on the biscuits so the manager kindly switched it out with regular chicken for us. Everyone is very accommodating and that made a huge difference in our meal. The food was, as always, excellent. Bojangles is one of our favorite places to stop. read more

Bojangles - the front of a restaurant with a red awning - Chicken Shop Near Me - Mcdonough, Georgia

Always under-staffed, always slow, always lacking in adequate customer service, always disappointing. I come about once a month just to see if anything has improved....it hasn't. read more

How do you run out of chicken, dirty rice, mac and cheese and green beans. Then when I asked how long would it be on the chicken, they stated that they were not sure because the cook haven't started dropping chicken. At what point do you start dropping chicken? Absolutely poor service! This is my first and last time visiting this location. read more

In the beginning it was an alright location, but now it's hood. No one is wearing hair nets and the staff are young and unprofessional. Not a fan. Popeyes here I come read more

A=service! This was my first time here, ever. I don't eat fried chicken on the regular and decided to have some to accompany my freshly cooked lima beans with smoked turkey, and rice. I decided to drive up and review the menu first then make my selection, then place my order inside. Upon entering the establishment, the parking lot was noticeably clean. When I got inside, I noticed the greeting was warm and genuine. I also noticed the health score, 95. I indicated that this was my first visit, spawning suggestions about the menu from the cashier. She was great. I left with a box of chicken and biscuits. The manager on the front line filled all orders which was surprisingly different. They were not short on staff either. As a quality check point, she also reviewed the drive thru orders also. Very smart of her from a quality perspective. They serve a wide variety of biscuits, as well as breafast items all day. Their sides are many and plentiful, often accompanying the chicken combos and meals. They serve Pepsi products NOT Coke-so you know. Based on reviews previously, folks who come through the drive thru do tend to get stiffed. I opted to go in, to ensure I get what I pay for AND I'm sure I know what I'm getting before I leave the establishment. Granted, things happen either way, lol. I would visit this location again if I have the urge for some delicious fried chicken. Overall, the chicken was Hott, crisp, and done! read more

Rude and openly hostile staff. We were told we had to wait for 8 minutes for rice and chicken. 25 minutes later they get one order and it's not right. They didn't want to refund us or apologize. Some sad messed up people work the Saturday night shift. Shitty service! read more

The food is good but the service is TERRIBLE! They are in too big of a hurry and will not even let you get your complete order out. Good thing that there are many other places near by to eat. read more