I was really disappointed with my order from this location. The chicken wasn't fully cooked pretty much raw, and the tenders were somewhat burnt. I almost swallowed the undercooked chicken before realizing it, which is completely unacceptable. On top of that, I had to drive 20 minutes one way--and then back--just to get the issue resolved. When I order food, I expect it to be prepared correctly the first time. I will say the manager on duty resolved the matter to our liking, and I appreciate that. Some may ask why I'm still posting this review, but I believe it needs to be said so this doesn't happen again to anyone else. More importantly, feedback like this helps the business improve and provide a better experience for customers in the future. read more

I'm honestly really disappointed with my experience at this Bojangles. We've been waiting inside for over 30 minutes, and for the first 20 minutes there wasn't even anyone at the front counter to bag orders. Customers were just standing there waiting with no acknowledgment from staff. Once someone finally came up front, there still seemed to be no sense of urgency or organization. The line inside is long and the drive-thru is practically wrapped around the building, yet the service pace hasn't picked up at all. I understand places get busy, but basic customer service like having someone available to take orders and keeping things moving--should still be a priority. Right now it feels very unorganized and frustrating for everyone waiting. read more

Bojangles HQ please send more people to work at this location....it's very understaffed....it took 14 minutes to get a biscuit combo walk in order....customers backed up from pick up desk to door read more

Not sure why such a low overall rating for this place. If you're expecting a four star French restaurant I'm pretty sure you came to the wrong place. It's a pretty standard fast food dining experience. But I don't come for the ambiance. I come for the crunchy slightly peppery (not spicy) chicken fingers and their fries that are lightly salted with my favorite seasoned salt that I dip in their barbecue sauce that I spike with their Texas Pete bbq sauce. Then I finish up with one of their golden flaky fresh made biscuits covered in honey. And wash it all down with some local cherry drink Cherwine. The service is courteous and friendly. read more

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Terrible. Just terrible, when I pulled up it was a line and normal places when you see it's a line you can go inside and pay inside and order. Waited 5-10 mins for someone just to tell me they have to wait for drive thru to clear up to take my order because I had cash. Man count yall days, because that's the whole fucking point of me going Insife to skip the line. Yall act like yall can't count cash or something read more

Ummmmmmm......run away. Zero concern for speed. Nothing fast at all. Sadly took 10 min for 1 chicken sandwich to be made.

Totally disgusting. Went this morning to get a sausage and egg biscuit. Not a complicated order. I get home and I can't wait to eat cause I'm starving. Open my sandwich and it just don't look right. The biscuit is limp and skinny. The egg looks like it's in transition to be another color and it was rubbery not soft and fluffy. As I go into more of the sandwich it's been microwaved because everything is sticking together. They microwaved the biscuit so long I couldn't even bite it. The whole sandwich looked like it was from the day before and they served it to me today. I will not be back anytime soon. I will be going across the street to McDonald's where I can't get fresh food or atleast better quality. read more

Horrible fries were so hard and cold I f you are looking for fresh fries right after then this is not the place for you . Hard as rocks and stale like they been under the heater for 2 hours whoever letting them serve that as food should not be allowed to work there read more

Bojangles - Fast Food Near Me - Charlotte, North Carolina

Service was slow, workers were busy talking to each other, restaurant was dirty. Needed receipt and not able to print one. Food was ok. Drink station was dirty and the floor was dirty. The person taking the order was not trained. Will not be back. read more

I asked for bow bites, which is fried chicken and they gave me grilled and the young Caucasian male looked me in my face and said he seen the guy cut it up and said those are bobot bites and is clearly grilled chicken, which I did not ask for read more

Bojangles - Fast Food Near Me - Charlotte, North Carolina

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My god where do I start. I got wrote up for being so late. They can't get you your order in any efficient manner. Lady couldn't even check on the screen what I ordered off the kiosk. Asking me "what was your order" I could've walked in waited and gotten free food. Not a responsible way to run a fast food chain. Corporate should do something about these workers. Only like 2 or 3 are working their behind off and the others are on their phone, walking, or just standing which is astounding when I only got a 4 piece chicken supreme with fries and a drink. Went during my 30 minute lunch break and seen 10+ people waiting. Spent around 45 minutes waiting for a small and simple order. Super disappointed and it's the only close one I have to my job. read more

I wanted a good hot biscuit this morning to go with my gourmet coffee from home. My favorite biscuit at Bojangles is the egg and cheese when I got my egg and cheese biscuit. It was small and pale looking. I fed half to my dog- she loves cheese. I am going to drive 9 miles to another biscuit place read more

Bojangles - Egg & Cheese Biscuit - Fast Food Near Me - Charlotte, North Carolina

Doors were open but this particular Bojangles had zero chicken. I do mean NO chicken available. Really!?!? Couple in front of us informed us of this. They settled for steak biscuits. We left. read more

This is by far the best Bojangles I have been to. The food is always piping hot and the staff is always great! On this visit, my son and I had come to the outlets across the street and stopped for a bite before getting back on the road. He ordered a chicken sandwich and I got some Supremes. The fries and biscuits were steaming hot and fresh. His sandwich was smoking as if it came straight out the grease to his bun. We typically go through the drive-thru and it is quick and easy. read more

Was told repeatedly they were out of dark meat and there was a sign on the kiosk that white meat was extra, still went ahead and put the order in and sure enough there was dark meat in the box. read more

If I could give this location zero stars I would! Took 20 minutes for them to take orders inside. Prioritizing every other customer. Should have gone through the drive through... trash service over all! read more

Fast, hot food and friendly service. Honestly the best Bojangles I've been to near my home. Maybe we just hit them at the right time--reading other reviews and the average rating of 1.5--but we were pleasantly surprised. read more

This is the second time my family has visited this Bojangles location, being that we are new to the Charlotte area from Raleigh. The food quality was horrible again, I asked for a Quater white and was informed that they Ran out of Chicken.. Again a Chicken restaurant telling me that they ran out of chicken and that I need to order something else... To my disappointment I ordered the 4pc Supreme and when I got my food it was cold and the Supreme where very small. This is my second time having a horrible experience at this location and the sad part is that this is the closest one to my house. I have reached out to corporate about this issue the first time my family and I experience problems and now this and still no response. read more

Bojangles - No biscuit in my box and the fries were cold along with the Supremes and size of the Supremes where very small. - Fast Food Near Me - Charlotte, North Carolina

This is by far the WORST Bojangles in Charlotte!! One weeks ago, I ordered an 2-piece white meat chicken meal. No breast. Instead of the employee telling me they were out of breast, she just gave me 3 wings!!! I opened the box before I pulled from drive-thru and when I said something about it, when THEN told me they were out of breast!!! My husband just went to get an 8-piece and biscuits. When he bought it home, we discovered there were no wings!!!!!! We received 3 legs, 3 thighs, and 2 breast!!!! Noone said ANYTHING to my husband!!!!!! Bojangles, I hope you are NOT comfortable with this type of service!!!!! Welp, this bojangles has lost my business!!! I will drive to the one a little further away. I pray others will read this review and follow suit!!!! read more

Food is good but the service time is super slow. I order ahead online and still have to wait 5 to 10 min to get food from this location.

The food was hot and fresh. You could tell whoever made the food cared. The biscuit was really good. The fries were seasoned perfectly. 5 stars. I will post a picture, but the food is all gone. read more

On January 20 2023 approximately 1:15 pm l asked the uneducated or just don't care cashier for a family box of chicken all dark meat leg and thighs.Recieved wings and breast ,this is why you work there.The staff just don't care and l won't be back.Bad location read more

Today I decided to come by this location. No customers in restaurant and 2 people in front of me. It took 15 minutes to get through the line. I do understand sometimes but every time I come to this location it's either a super long wait or food is not fresh and I have to park and go in to get fresh food. I'm starting to not like to come here. New to this area and will drive further cause of these issues. Hopefully they read this but dang. SMH. read more

Tried this location one more time just to see if anything has changed ... and it hasn't. Apparently they ran out of chicken, according to the manager every kind of chicken that's on the menu. Lol what a joke! I will never waste my time here again. read more

Normally this location has good hot lunch. I always get the Superman's combo. However, they tend to leave out the sauce and I can't eat them without the sauce. Found myself turning around halfway back to work to get my sauce ugh do better it's not that hard read more

THEY ALWAYS FORGET ITEMS!!! - Sauce - Menu Items I have gone to this location dozens of timeS AND EACH TIME, they forget items ...even after repeating your order back to you TWICE!!! read more

Absolutely worst customer service. Went through the drive thru and was told there would be a 5 min wait for Botato rounds. I waited 10 mins in the parking lot. Never received anything, so I went inside to retrieve my order. I was told by an extremely rude dark skin black male with locs that my food was ready, they were just waiting on biscuits, which would take another 5 mins. I literally said, "just refund me for the biscuit and I'll take the rest of my food." (I know I said it because another customer standing next to me at the register confirmed it and said, "I think he refunded you for your entire order instead of the biscuit"). I asked the male employee about my order and he said he refunded me the entire order and was wondering why I was still standing there. I reiterated to him that I literally asked for the biscuit to be refunded and to just give me the food that was ready. The male became extremely argumentative and told me that was not what he heard. The male employee began packaging my order and ringing me up again. His attitude was so nasty that I said forget it, I don't feel comfortable eating something being handled by someone who is so nasty and rude, and I walked out. As a male, arguing with a customer is one thing, but arguing with a woman is self-emasculating and makes you look really feminine. Do better, young man. If management wishes to pull up the security footage to confirm which male I interacted with, I entered the store on 10/26/24 and the time on my receipt says 2:48 pm. I have contacted corporate and I will make sure this is handled properly because no one deserves to be treated that way. If you don't want to be at work and provide bare minimum basic customer service, keep your tail at home. It's very simple. read more

Curbside pickup! Not! They said they brought it out but could find my vehicle. I'm in a big white van at spot 1. Who's lying? read more

Bojangles - Curbside pickup my foot! They said they came out but didn't see my big white van in the spot. Talk about lying. - Fast Food Near Me - Charlotte, North Carolina

1. Small cold and hard supremes 2. Cold hard fries 3. Terrible customer service 4. Took forever to get my food 5. Disgusting dining room 6. Flys everywhere 7. Overflowing trash cans I'll just stop there... read more

I'm from NY so the closest we have to Bojangles is Popeyes. I really enjoyed it for a fast food place. My friend and I decided to stop there after apartment searching. We decided to go inside and the dining room only had a few guests. The cashier was very sweet and accommodating. The other crew working seemed like they were all in a bad mood. I got the chicken tenders with cajun fries. They have pretty good sauce options also. In my opinion, it was way better than Popeyes and I would most likely go to this location again. read more

Bojangles - o baskets of fried chicken and fries - Fast Food Near Me - Charlotte, North Carolina

The food is good. The attitudes of the employees, not so much. I eat here almost every weekday morning because it's close to work. No personality. No one seems like they are happy to be at work. Today I asked for extra honey mustard, I was told "it's in the bag". I explained nicely that I like extra. As the window worker handed me the extra she again said "it's in the bag!l" with a head motion. Customer service isn't for everyone... read more

Terribly slow, unresponsive, rude staff. Ordered ahead and folks that went through the drive-thru after we arrived (15 minutes after the order) got their food ahead of us... just terrible. read more

Today is officially my last day coming to this bojangles locations when I say they are extremely slow it's no way in sam you know what in the mornings the lines should be this long and this slow I decided I will give them one more chance but this is the last chance one chance too many bye bye to this location they move like molasses in here ! read more

I've stopped by this Bojangles location several times and I've never gotten bad customer service. A time or two I've had to endure a wait, but I've been to other locations that were much, much worse! And my orders are always right and the food is hot. So yaay for that! read more

without a doubt the worst Bojangles I have ever been to. I have given it so many chances. they should be ashamed!!!!!

I don't understand for the life of me what the problem is with this particular Bojangles. Every time I stop by there's a problem with my order. They either get it wrong altogether or something is missing, i.e., no napkins, cutlery, straw, wrong soft drink... Tonite was 'no cutlery' night. You know how hard it is to eat coleslaw and dirty rice without a spoon? Jez people, wake up in there! read more

So apparently this location doesn't give refund back for an item that a customer was missing .

i ordered the cheddar bo biscuit add sausage and egg and bo rounds. the cheese was burned to the foil and the egg was overcooked. the cheese tasted waxy and the egg had brown markings on it. i wasnt able to eat it. i also didnt receive a recipt. i tried calling the store to tell them about the experience but once i got someone they hung up on me when i ask to speak to a manager. read more

Chicken and fries were cold. They remade the fries and chicken and the chicken was still cold . Service was supper slow !

Is this place even open? The last couple times I've went they have been closed. I've gone as early as 7:30 pm and everything was shut down. Terrible business practice and inconvenience for customers. read more