Services was awful and rude I waited almost 15 minutes for my food and once i got home and started eating I found someone hair fried into my chicken read more

Zaxbys - Hair in my Large Chicken Fingerz™ Platter - Chicken Wings Near Me - Charlotte, North Carolina

Terrible. We waited in line for 20 minutes on a Saturday night (9:25 to 9:45) and when we got to the window we were told "We're only taking mobile orders." That made ZERO sense. Especially with a line that long. We asked what our other options might be and were told "You could make an order in DoorDash." GOH! They get one star only because I can't give them ZERO, which is what they deserve. read more

The food here is always fresh, and it is so appreciated. The people are very patient, very kind. I mean you can tell that they go through things throughout the day, but they don't take it out on you. Now, I don't eat here very often. But when I do, I'm never disappointed, not gonna lie. I was a little sad. They didn't have give me up that you could do it sauce, but it's all right read more

Zaxbys - Big zax snack - Chicken Wings Near Me - Charlotte, North Carolina

Well, I've never been a big fan of Zaxby's but I wanted a salad today and decided to try them. We didn't go inside we did the drive thru. The service was fast. I like a FULL salad and that not what I got. I think they're very skimpy on the ingredients, tomatoes, chicken, cucumbers etc read more

Has more than 5 employees workings, yet they still take more than 20 minutes to make the food. Food was a slightly cold.

Map a different location! $38 for 3 people. Not bad. Multiple dirty tables, an employee asleep on one. The gentleman taking our order had his pants halfway down and just disappeared for several minutes between taking our order and having us pay (no idea what that was about). The bathroom had clearly seen some battles today too. Absolutely not the typical Zaxbys experience. Appears to be a store management issue... Wouldn't come back to this location. read more

They purposely put no effort into my order and then when I tried calling to confront them about it, they refused to pick up the phone, constantly ending the call without hearing me out ( to which I'm presuming they already knew what it would be about ). My overall experience was just distasteful. ​ read more

So this location is about 10 mins from my house. I went there just 15 mins ago ordered Zack oak and 3 tacos. So the toast was cold fry's were luke warm chicken was a little hotter but not fresh for a pack this size. Young lady at the window had no personality gave her my card no thank you or nothing at the window. I'm getting tired of going to these restaurants and they have merge worst people working the busiest part of there business the drive threw when I go to Gastonia never ever have a issue the product is always cooked fresh every Zack pal that we have ordered from Gastonia is always cooked fresh cooked fresh. This Steele creek location needs to remember theres a reason why the Smithfield beside you closed poor customer service and mediocre food I expect more for my 50.00 purchase but I see I won't get it from this location read more

I went there to lunch with my family today. The food was delicious, but the service was AWFUL. I waited for my order to be taken while the restaurant was empty, only for the cashier to be rude. For one of the orders, I ordered 4 tenders, and only received 3, so I went to the lobby to receive the missing tender and again, the cashier had an arrogant attitude and was laughing about it. Not even an apology for the inconvenience or anything. read more

I wish I didn't have to leave a star. Not sure why this place is even still open but new management is definitely needed. Idk if the staff doesn't come to work or what but it's always dirty inside, floor sticky and no sense of urgency. Then the drive through line is forever long because they move slow. If the line isn't long or empty you already know that someone is going to say either our fryer is down, we have no chicken, or todays line was "We're only taking online orders"....like what?! Then when you get there, the food isn't ready yet and then all the food requested doesn't even show up on the ticket printed. Thankfully my sister screenshoted a copy of her online order receipt so I had it to show the cashier when two items in her order was missing! They really need to fix their computer system because there is no explanation for why only first part of the order prints out. Just clean house and start all over starting from the top - MANAGEMENT, which must include the GM cuz what is going on. It probably is out of sight out of mind. read more

Zaxbys - Chicken Wings Near Me - Charlotte, North Carolina

Requested curbside but was asked to drive up to the window; if I wanted drive-thru, I'd have chosen it. Employees lacked pleasant energy and tone in customer service. Incorrect order again; consistent bad experiences at this location need urgent improvement. read more

100% by far the worst Zaxby's I've ever had. Stopped by with my family for dinner and after waiting 5 mins at the counter to order(nobody else in front of us) they took our order. Got our food to go and it was dry and terrible. The loaded fries were stale, had little to no dressing and none of the cheese was melted. Chicken bacon ranch quesadillas were the same, no melted cheese, terrible chicken and maybe 2 drops of ranch. The two chicken tender platters were the same. We asked ranch dressing with both platters and we received 1 total. Worst $42 I've ever paid for food. Zaxby's, DO BETTER! read more

This Zaxby's is TRASH! We went to the drive thru and the guy taking orders rushed us through the whole order. He had us repeat it twice, and it was wrong at the window. When we brought it to their attention, they wanted us to drive around and sit in the drive thru line AGAIN to reorder. My son got out and went in with the wrong items and they made him pay again for the correct items and their screw up. No apologies were offered and the manager was rude. My son told them they gave him the wrong drink and they threw a cup at him and told him to get it himself. My daughter in law asked for the 6 bone in wings and they gave her 2 little boneless wings. When asked to fix that order, they gave us the same 2 boneless wing order. My son asked for a manager to rectify the screw ups, and they told him there was nothing they could do and wouldn't refund the second charge. This Zaxbys needs a whole new employment team or just close down. They're always getting orders wrong and being rude to customers. We won't be returning to this location, and no one else should either! read more

DONT GO HERE!! Horrible service, disrespectful, long wait times fora fast food restaurant. Don't waste your time

They will only ever do online orders yet they have a drive through and the ability to walk in..... this is during normal business hours.

Out of everything. Very busy and not handling it very well. Also the smallest wings I ever had from a Zaxby

Before I left work, I looked and saw it was 20 minutes to Zaxby's, and their app said it would take 21 minutes to prepare my food. It sounded like the timing would be perfect. I placed my order at 5:09, and my food should be ready at 5:30. When I arrived, I went inside and there was a few people waiting, so I patiently waited until someone came over to help everyone. That took quite a while, and after around 10 minutes, I was told it was coming. I watched as other people came in, and left with their food, and after another 10 minutes was told it would be the next one. Looking around, there was no one left waiting for food, even everyone that ordered after I arrived. At 5:58 I finally got my order, but it was missing the Nibbler I ordered. Another 5 minutes for that, and I was finally on my way. Almost an hour from the time I placed my order, and over 30 minutes after I arrived, I finally had my food. Then, I get to my hotel, and see they didn't give me the "large" fries I paid for, and the strawberry cheesecake bites were a tad overcooked and cold. read more

The MENU prices are incorrect and when I asked why my food was more expensive than I calculated, I was cut off by the MALE employee with chipped blue finger nail polish who stated that the price has gone up. Wait WHAT?!? Why hasn't the menu been updated? Why the attitude?! Cancel the ENTIRE order please and Thank you. Zaxby's or whomever you are, you trippin. $25 for 4 wings/strips and some fries? Ha!!! read more

Has to be the worst Zaxby's in the country lol Honestly don't even understand how something could be this bad. They will have you sit at the drive through for 10 plus minutes before you can even order. And this isn't rare, it's the usual. Not sure why anyone would go here. There is another Zaxby's roughly 6 minutes from here and you could easily go there, order, wait in line, and get your food before you place an order at this location. Avoid it. read more

This restaurant needs better staff. I came to this restaurant at 2:30 in the afternoon. There was only one car in the line and I waited 30 minutes just to get told they were only taking dine in orders. I asked the lady why could she not take my order from the drive through and she never answered my question. She just kept repeating that they were not taking orders from the drive through. This staff is disrespectful, refusing service from the drive through to slow down business is unacceptable and changes should be made immediately. read more

Toast was not toasted at all and dented ... only a little bit of chicken in the salad and it was lukewarm there was only a little bit of bacon ... I had to ask for extra chicken ... this is by far the worst one that I have been too in Charlotte and I will not done back to this location again It was very cold inside the restaurant and it's cold outside about 38 degrees read more

The food was typical for Zaxby's. So no problems there. The service was so slow. Too many employees on "lunch/break" during high traffic time. There was only one cook in the back, one cook, and one runner. Also, the restaurant wasn't clean, tables, floors, etc. I don't think I'll be visiting this location again any time soon. read more

Don't waste your time at this location. If I could give zero stars I would. The customer service and the employees here are awful. They give you an app to order ahead yet time and time again whenever you arrive, the food still isn't done and they're servicing drive thru customers instead. Today was the final straw unfortunately. I placed an online salad order and it said done by 7:19. When I arrive, there was a sign saying dine in closed and mobile order come on in. The young lady refused to let me in and told me to use drive thru. I called and explained I had an online order and was in a hurry. She apologized and said none of the orders were ready but she would make mine quickly and to come in and wait. Her colleague still refused to let me in. When I called back to tell her this, she tells me it'll be brought out I sat past 8pm watching them take care of drive thru and no one still never brought my food. So I just left. I will not be back again. They are all young adults who are rude and lack major customer service skills. It's even more upsetting when you take the time to fill out the customer service form to help them improve and express your experience concerns and they never reach out to you. Don't bother going to this location. read more

I wouldn't give it a single star but it makes you. they're never open. I've tried this location multiple times but the doors are locked, the drive thru is closed and the employees are sitting around at tables. I know this won't get to anyone of importance but I'd rather this be a tire change place than a zaxbys. I'd be embarrassed to own this franchise store. smh. read more

So bad, I can't even.... it was so salty, like they didn't measure or cared about the condinents put in it. The fries were smothered with condiment and the tenders wee very salty. read more

I wish I could give this place zero stars. Charged for an order then arrived to not get my order or a refund.....

I don't know what is so popular about zaxby's as a whole. But the food is not that great. The salad was a good size and was the only thing I liked. The service was quick and professional Atmosphere was clean read more

Can't get an order right. Fries never seasoned, toast over cooked, missing sauces all the time. Just a bad location.

If I could give a zero I would. I don't know how they stay open. Their line today was an hour long for the drive thru (not exaggerating) and I came back to my shift late and still didn't get food. They are always out of food/drink machine broken, but you don't find that out til you've been in line 30 minutes and are trying to order. This location needs to close, or they need to up pay so people will work and do their jobs. read more

Your shrimp is nothing but breading and salt. Awful. Very disappointed!Will never go back! Service was terrible! How do you guys stay in business? read more

This place is really good the chicken sandwich is worth it the seasoned fries are delicious. The service was good as well I definitely come back here and I would recommend this place. read more

Zaxbys - Spicy Zack's chicken sandwich with french fries seasoned fries. - Chicken Wings Near Me - Charlotte, North Carolina

This place is awful. It needs a make over from the top down. Food was disgusting, employees were nonchalant and customer service nonexistent. There were sleeping babies laying in the booth that belonged to an employee and the establishment was dark gloomy and dirty. I've had Zaxbys in Atlanta several times and it was good but this southwest Charlotte location gives Zaxbys a bad name read more

They were closed a hour early on a Saturday... pulled up to the window and the staff gave me attitude even though they were open so I pulled off read more

Service is just as trash as the food. The entire staff, including management, should be fired as they simply don't give a shit at this location. You wait 20 minutes for the DRIVE THRU and then the food is poorly cooked and missing what you asked for. Everyone should avoid this location and Zaxby's corporate needs to step in and do something about the franchise owner because this place is a JOKE. read more

Do NOT go to this Zaxbys!!!!! We waited AN hour for our meal and our order was wrong!! It was such a waste of time and the food was not even good. There are many other restaurants around, don't come here read more

Overall I like the Zaxby chain itself & their food. Where I would say the problem is would be the employees. I've noticed at most locations they have a lot of high-school aged teens working for them. This steelecreek location is probably one of the worst regarding the teen workers. These teens are always joking & playing around in the back you can hear their conversations through the drive through speaker. They are constantly getting orders wrong & Their customer service factor is terrible. I'm not saying they should not hire young people, but I think management should do a better job supervising these teens to make sure they are representing the company correctly because no matter how much people might like your food, if the consistency isn't there & the customer service is poor....they won't be back. read more

Horrible customer service, long wait times, filthy bathroom and broken ice machine. Pretty much sums this location up.

This store has the worst wait time in the world. It took me 30 minutes to get a sandwich, on two different occasions.

I try to stay positive that the next time I come to this location , my experience will be better. I ordered food for pick up on the app. I says I need to pick up my order inside the restaurant. I ordered wins and things, chicken finger tacos and a salad. I get to the restaurant, park my car and go inside to pick up my order, but the doors are locked. I can't see anyone to flag down so I get back in my car, get in the drive thru line, and wait my turn. I get to the speaker and say I am here to pick up an online order and I am told and drive around. Several minutes later an employee comes up to my window and says they are all out of chicken fingers and can only offer me a number 4. When I asked what the number 4 was she just repeated back to me that they were out of chicken fingers. I asked, even though i placed an online order more than half an hour ago? And she said all the online orders were cancelled and refunded. I did not receive any notification of my order being cancelled and refunded. I asked if I would be refunded and she responded that " you should get refunded". Didn't sound very convincing. I did receive notification about 10 mins after i left the restaurant, but I really wish I had known my order was cancelled before i sat in drive thru and waited and waited. read more

I sat in the drive through for 15 minuets, 40 minuets before this location closed. In the first five minuets I witnessed two employees walk out and tell two cars behind me they were not taking anymore orders that they were closed. 10 minuets go by and it's my turn at the window as the car in front of me makes his order , through the drive through speaker, and pulls forward. I got to the window and was greeted with " welcome to zaxs" I politely greeted the employee and proceeded to place my order for food through the drive through, a four piece finger plate and a spicy signature club. Before I could finish my order the employee working the window cut me off and said "I am only taking orders online right now". Without any further explanation or attempt to maintain the sale. My wife and I frustrated to have watched a drive through order take place right in front of us moments ago,left and went to Arby's next door. As we successfully placed our order at Arby's and drove away I witnessed the cars that were behind us in the line at this zaxbys location, place their orders through the drive through. I called the location and asked if they were only accepting online orders and the employee advised me,no that they were just behind. When I told him what had happened he chuckled and apologized and advised he didn't know "why she keeps doing that". The closing manager / District manager need to have a serious discussion on productivity and professionalism. A simple explanation would have gone a long way to maintain this sale and increase productivity of your drive through. This information and suggestion is also being relayed to your DM and one level above them. read more