I chose All Valley Fireplace for their great reviews. MJ came out this morning, right on time, and…read morejust did a great job of explaining what he would do in the way of fireplace maintenance. He did his work well and made our fireplace look like new. I was also prepared to buy a new remote because our's stopped working. MJ took our existing remote apart and fixed it for us, saving us a significant expense. He also did some touch up painting to our facade, where I scratched it trying to remove the glass. I'm very appreciative of MJ for that. I'm taking one star away because of my initial customer service experience. Early last week, I made an appointment for Thursday. I was given a four hour window, from 12-4 pm. I waited all afternoon, only to be told that the technician would not make it out within the given timeframe. Since I had a commitment that evening, I had to reschedule for today, Monday. As a first time customer, I expressed my disappointment to the young female receptionist and asked for the service manager to call me. I never received a call. That tainted my first experience with All Valley, but MJ made up for it with his excellent service. I would use All Valley again.

STAY FAR FAR AWAY from ALL VALLEY FIREPLACE ! They take ZERO responsibility with their product and…read moretheir installation. They're only looking for a quick sale- Absolute horrible customer service- we took our issue all the way to the top and they did zero to problem solve or help Navigate the situation. If you want a team player, this is not them.

We highly recommend Wholesale Fireplaces of Idaho! From our initial exploration at the office with…read moreGreg, Bill's visit to our house to check our existing fireplace and give us an estimate, to the careful and skillful installation by Christopher, the entire process has been easy, professional, enjoyable and affordable. We love our new fireplace!

Above and Beyond Customer Service! Greg scheduled for someone to drive over 50 miles up into the…read moremountains to help my dad with his pellet stove which wasn't working. I GREATLY appreciate it given the fact that the temps have been freezing. Luckily it was an easy fix, and my dad was even shown how to fix it himself in the future. Greg also didn't even charge my dad! This act of kindness goes a long way for a retired veteran on a fixed budget.

What an awful company. They do not answer their telephone during normal business hours and they do…read morenot respond to email. Terrible!

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long…read moresituation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it.

This place is OPEN. We bought a new house and it had an electric fireplace insert placed inside the…read moreold wood burning fireplace. I removed the electric insert, but wanted to have my fireplace cleaned/ inspected before starting a fire in it. They showed up and were in and out wishing 20 minutes. Fireplace looks great and everything is apparently good to go. Very smooth process!

WELL DONE - quick and efficient…read more In spite of our current HOT weather... preparing for the opposite that WILL happen sooner than any of us want to imagine... Called Top of The Stack today - to request service for our chimney / wood burning stove. Matthew answered the phone, took down my address and was at our home in less than an hour. He is a man of few words. Got right to work. Scraped and vacuumed the stove. Swept and inspected the chimney. He put down drop cloths and was careful about moving the very large vacuum carefully - no dings in my walls or floors. His post service verbal summary was easy to understand.

We had our fire place serviced for the first time since new 2017 (for 7 yrs), which should be done…read morefrom 1 to 3 years, depending on you're usage. It's a see through fireplace the was cleaned and checked over for any issues. From scheduling an appointment to questions we had were answered by Brandi, both by email or phone call. Nate & his helper did a great job, cleaning and explaining any questions we had. Happy customer.

Our fireplace is a year old and was installed by the builder. On a hot summer day I was sitting in…read moreour living room and the circulation fan came on. The fireplace was not operating at the time. I turned off the pilot light and the issue was resolved. Filed a warranty claim with the builder and was contacted by this company and was told this happens when it is hot outside and normal. What??? Not our first gas fireplace and never experienced this issue. Seems to be a cheap brand. I asked for an explanation in writing and it took two months. Funny, in the email I received from the company they suggested they service the fireplace every 1-3 years by them. Seriously? In three years we will be replacing the fireplace with a reputable brand!

Needed someone to install replacement blower fan in gas fireplace. These guys sent someone out the…read moresame day... Awesome service.

From the minute we walked in until our fireplace was installed, Brian was fantastic to work with…read more He helped us pick something within our budget but excellent quality. Everyone that was sent out was great and knowledgeable. One of my favorite things is, Brian and his wife own this business. I can't give enough praise. Thanks so much!

Brady and Steve remodeled our master bathroom and they were hands-down THE best to work with and…read moredid absolutely beautiful work! They listened to us, made suggestions, and finished when they said they would. We had no experience with remodeling and we felt really comfortable with their process, product and pricing. I think what I loved most was that I felt I could trust them to do what was appropriate and attractive based on our conversations. Our bathroom is beautiful and we've had many compliments on the work. Brady will be my first call on any future work -- he and Steve are a fantastic team.

I hired B.J. Shank Construction to remodel my master bathroom for more room and move some items…read morearound for better flow. Brady heard my ideas, drew up some plans, presented them to me, and we revised them to my liking. He was more than willing to work with me because I had certain specifications in mind. He was extremely professional, has a great personality, and made sure there wasn't a single speck of dust when he completed the job. Pricing was extraordinary, as well! If you need something built or remodeled, I HIGHLY recommend Brady and his company.