My experience with this business was absolutely horrible. The school I work at announced that it was closing. I decided to buy some apparel for my 82 year old father who graduated from the school. I wanted to give him the merchandise as a Father's Day present. It was personalized and everything. Before placing the order I called to make sure they would do it since we were closing. I was told absolutely, it would be ready in about two weeks. I never heard from them after 3 weeks so I called. I was told I had to email a man named Adam. Adam, never responded to my email. I called again, and was told Adam was in the back and couldn't come to the phone. I had to leave my name and number. Adam, never returned my call. I called a second time the Friday before Father's Day, and was told they could not help me I had to talk to Adam. I told them to cancel my order and I was told they couldn't I had to email Adam. Needless to say I got upset. Finally a man got on the phone and said that Adam is not really part of Body toppers and it wasnt a reflection on them. HOWEVER, Adam is this mans nephew. Bottom line, they agreed that it was a horrible way to do business, agreed that I should be upset but insisted it had nothing to do with them that it was Adam who runs BT Promotions. All I know is that I now have no gift for my 82 year old father and i am disappointed, frustrated, and angry. I should also mention that my husband also graduated from this school and I had ordered him a Father's Day gift as well. Also, the order wasn't a small one it was for $150! Obviously Adam doesn't need the money, so no one need give him any business! read more