Normally would not go to the dealership for an oil change for obvious reasons, mostly related to…read morepricing. But I really needed an oil change, didn't have time to find an indie shop nearby, and I found a coupon on the website. Had an appointment at 3pm, got there on time, and got my car back around 5:30pm. I'm a remote worker and used their Wi-Fi with no issues and wasn't pressed for time but it's something to consider if you're just planning on waiting with no entertainment. There was an (expected) upsell for more service but I declined and they gave me no problems. The coupon was honored and honestly, the price was more than fair so was happy to pay it. I'd come back because I had a decent experience but I'd only come back with a coupon.

For a Luxury brand vehicle, Audi and its services are awful. I purchased a brand new 2025 Q5 May,…read more2025. Within the first month it wouldn't take any gas. That was the first issue. They begrudgingly gave me a service techs car as the loaner, but had to put up a fight to get it. (They kept my vehicle for nearly a month.). Fast forward to yesterday, got a flat tire and called Audi Roadside Service at 8:50 am. By noon the tie company still wasn't there and continued pushing back the time of arrival. I tried Audi Roadside repeatedly for help and also tried Audi Westwood who were if no help. I was told by a Service Mgr that I should have picked the tow company to change the tire they would have been quicker. Requested another tow same issue. They took my tow but when another call came in they took that first and left me on the list even though I was assigned first. 8:50 am -4:30 pm waited for assistance to no avail. Finally had to call private tow who were great. Even plugged the tire for me. Today I tried to call to get an appointment have left messages. Crickets. No response. Which was similar to yesterday. They keep saying they will call back but never do. Awful service and Audi Westwood employees are not pleasant to deal with. Since when do companies think it's ok to not get back to people?! Major regrets!

My first car was purchased here, in 2021 when I was in college! In a way, I regret buying a car…read moreduring that time, as there was a car chip shortage so limited car inventory at many dealerships & prices were marked up for this reason. I was leaning towards getting a used low mileage car but due to the chip shortage, a used car was not much cheaper, so a new car it was! I had gone to multiple different Honda dealerships all around MA just looking for somewhere to have ANY car left on the lot to buy. Originally, I was not even looking into getting a Honda at all but I was intrigued by hybrid vehicles! Ended up getting a Honda Insight Hybrid that had cloth interior and if I wanted leather, it would've been another couple of months until it would arrive lol. It was the first cloth interior car that I ever had/driven & it was not a fun time. Stains easily & super difficult to clean! The car itself was great though, can't complain. The estimated mpg was said to be ~55mpg but most of the time, I am able to get 77/mpg, so definitely gas efficient & only cost me ~$20/tank of gas. For example, a trip to NYC and even driving through NJ/Fort Lee, I only had to fill the tank once on the way back in RI! So this is a great commuter/road trip car. It's too bad they stopped manufacturing this model in 2022. BUT if I was not in so much of a need of getting a car at the time, I probably wouldn't have ever gotten it. This is because the salesman I had wasn't great & was actually a college kid lol. Very pushy attitude and was not knowledgeable about the cars offered at the dealership... This unfortunately goes for most of the salesmen/saleswomen here though. I never went here for services, only have to deal with oil changes still and haven't had any actual issues yet to this day.

Buying a car here was fine. But the service department is consistently horrible about…read morecommunication. Appointments are scheduled online or with a call center. Not someone at the dealership. They don't return messages left on voicemail. They don't keep you updated on the progress of your repairs. Will I have a car to drive to work tomorrow? Who knows!?!?! I've been trying to get an electronics issue solved for over a year. They don't have a loaner car to let me use, and I don't have a spare car that I can drive for the weeks they say it might take to figure out the issue. Meanwhile my navigation system thinks I'm driving around in the Atlantic Ocean, and tries to convince apple and Google Maps that I'm Jesus and can just drive on top of water. Makes it really hard to get directions to home visits for work. My car is so much fun to drive. But I don't recommend it to friends because the Nucar service is so awful. It's an EV. I can't just take it to our local general mechanic.

Recently traded in our Pilot for a new Mazda CX-5, and the customer experience from end to end was…read moreno less than exceptional. My care team, which consisted of Ray, Sami, Stephen, and Alex, was polished and streamlined, which was much appreciated by this very busy toddler mom and tech professional. Right at the get-go, Ray understood my need to have everything lined up and ready to go so he answered most of my questions ahead of my arrival at the dealership. Already sold on the idea of a Mazda, I completed my credit application ahead of time, and had already narrowed down my options between the different vehicle types. Once I finally made it to the dealership, Sami had the car ready for me to test drive and we went over the paperwork in less than half an hour. Stephen then helped me choose a couple of great warranty options that I didn't even think to get, but I know will already pay off. On the day of pickup, Alex was gracious enough to walk me through all the different options in the car and patiently waited until I was done asking random questions. Alex and Sami, come to find out, had gone to work that morning on their day off to make sure I was able to have the best pickup/send-off experience. Thank you to this amazing team for the superior customer experience. 5 stars all the way!

Communication Details…read more Following through Answering questions completely and in a professional and timely manner

I visited Mercedes-Benz of Westwood while shopping for my first Benz as a little pre-graduation…read moregift to myself. I had the pleasure of working with Jean, who was phenomenal throughout the process! He genuinely worked hard to help me make it happen and remained professional, patient, and helpful along the way. I really appreciated his efforts. The dealership itself was comfortable, and I particularly liked the coffee and snack bar, which offered a nice variety of refreshments. Although I ultimately purchased elsewhere, I had a very positive experience working with Jean and would absolutely recommend him to anyone shopping at this dealership.

This dealership and service center is top notch. I'm happy to say we have consistently been happy…read morewith our many years of experience here. Jason Wong takes terrific care of everything during our purchases. Alex Jones was our terrific sales associate today. Nassos Safarikas is the absolute best top notch Service Advisor ever!!! I highly recommend this dealership.

Positive experience purchasing my Toyota at Nucar. From surfing their website to working with Karl…read moreGuillaume (salesman), finance associate and Eric Yngve (manager). Highly recommend. Will definitely return if I was going to purchase another car in the future.

I've never left a 1 star review, but my experience with Nucar Toyota of Norwood was frustrating…read moreenough that I want to warn others. We called ahead to schedule a test drive and were explicitly told that a RAV4 would be available. However, when we arrived, we were greeted by a salesperson who immediately launched into a sales pitch about limited inventory and reserved vehicles, none of which addressed the reason for our visit. When we redirected the conversation and asked about the test drive, we were told that no RAV4s were available unless we first placed a deposit to reserve one that's on the way. Being asked to commit financially before even test driving the car felt unreasonable, especially given what we've been told over the phone. Later in the day, we receive a call from them and when we shared our experience, the person told us that there was actually one available for test driving. It was extremely frustrating that we drove an hour there and back for nothing (esp. when gas price is through the roof now!) I recommend that others confirm details very carefully before visiting and avoid feeling pressured into making a decision on the spot. There are other Toyota dealerships that will take better care of you.

May 2, 2026 I scheduled an appointment…read moreat:https://www.mopar.com/ I requested three services: 1. Excessive noise; requires replacement of the Exhaust Flex Pipe or Front Exhaust Pipe. 2. Oil leak at the engine gasket/seal location. 3. Engine oil change. Date/Time: May 5, 2026, 7:30 AM Location: Central Chrysler Jeep Dodge (Change Dealer) 56 Providence Hwy, Norwood, MA 02062-2622 May 5, 2026 I dropped the vehicle off at Central before 7:30 AM. By 8:00 AM, I had not received any updates regarding the vehicle's repairs. I left in a rental car. After I sent an email inquiring about the repair progress: At 1:50 PM, I received an update regarding the repairs. The cost for replacing the Front Exhaust Pipe: $1,870. Pre-tax cost for replacing the engine valve cover gasket: $900. Parts were not in stock and needed to be ordered. May 7, 2026 The parts arrived, and the repairs were carried out. Repairs and testing were completed before 6:00 PM. The total bill came to $2,940, which was $800 higher than I had anticipated. My ratings are as follows: 1. Service: 4 Stars. This is credited to Dang's professional and prompt service. 2. Price: 2 Stars. Very expensive; The total charge for replacing the Front Exhaust Pipe (parts plus labor) was $1,981. Front Exhaust Pipe - Mopar (68225541AC): The Mopar retail price is $857, but Central priced it at $1,245. 3. Time Required: 2 Stars. I had to rent a car for three days. 4. JEEP Vehicle Quality: 2 Stars. In the 3rd year of ownership (approx. 33,000 miles), the Exhaust Flex Pipe cracked. I spent $200 to have it replaced at a muffler repair shop. In the 4th year (approx. 40,000 miles), the engine valve cover gasket began to leak oil. In the 5th year alone, repairs are expected to cost $3,000. 5. Dealership Parts Inventory Management: 2 Stars. I booked an appointment online, specifying the fault and the parts requiring replacement; however, the dealership lacked effective and timely follow-up, and their inventory management was inadequate.

This dealership sent me a wild goose chase on two separate chases. When i called the parts…read moredepartment transferred me to service, they didn't answer after 20 rings i split. When i went there i spent over 30 minutes wating my time. Their customer service is terrible. I called McGovern Chryslet their cutomer service was much better, no wild goose chases

I made an online appointment a week in advance for an airbag sensor recall, expecting that my…read moreappointment time actually meant something. Instead, I was met with some of the worst customer service I've experienced at a dealership. When I walked in, no one acknowledged me. Bryan was standing directly in front of me, looked up briefly, then went right back to his phone before eventually deciding to help me. There was no greeting, no "How can I help you?", no explanation of the process, nothing.He informed me the repair would take 3-4 hours and that there were no loaner vehicles available. When I questioned why I even had an appointment if I was going to be waiting that long, he compared it to a doctor's office and said they take the car back and a technician eventually gets to it. If that's how appointments work, customers should be told that before they arrive so they can plan accordingly. What really stood out was the complete lack of hospitality. I wasn't told where the waiting area was, where the restrooms were, whether there was coffee or water available, or anything else that would make a customer who was expected to wait several hours feel welcome. I had to figure everything out on my own. I even suggested that the dealership call customers ahead of time when recall appointments are expected to take several hours, especially when appointments are booked online. My suggestion was met with nothing more than a shrug, which made it clear customer feedback wasn't important. About 3 1/2 hours later, I received a call saying my vehicle was almost finished. However, the following day I checked my vehicle app and the recall is still listed as open. Whether the repair wasn't completed or the system simply hasn't updated, it doesn't inspire confidence. I understand that recalls can take time and that loaner vehicles aren't always available. My issue is the dismissive attitude, poor communication, and lack of basic customer service from start to finish. A simple greeting, a brief explanation of the process, and directing customers to the waiting area would have gone a long way. Unfortunately, this is the closest dealership to me, but based on this experience, I won't be returning unless I absolutely have no other choice.

BEWARE OF THIS DEALERSHIP I went to this dealership for an…read moreadvertised $39.95 oil change, but what should have been a simple service ended up costing me nearly $1,000. During the oil change, I was told there was a problem with the oil pan/seal. I believe the damage occurred during the service, but the dealership blamed a previous service and refused to take responsibility for what happened. Now I am being forced to pay for a problem that I believe resulted from their mistake. I am extremely disappointed with the way this situation was handled, especially by the Service Manager. His behavior toward me was rude, unprofessional, and disrespectful, and I felt that my concerns were not taken seriously. I am sharing my experience because I don't want another customer to go in expecting a $39.95 oil change and end up facing an unexpected bill of nearly $1,000. FU service manager, you gave white ppl a bad name. You're the perfect example why ppl hated white ppl. You're white trash and you don't deserved to be customers service attitude like u. F U.

The worst service experience of my life -- and I have the receipts, including text messages from…read morethe service advisor threatening to leave my roofless car outside in the rain, to prove it. Aston Martin & Lotus Cars of Boston proposed nearly $20,000 in repairs, many unnecessary, others that would have actively degraded the car's performance. When I questioned the estimate, service advisor Jance Sae-Eung threatened to put my roofless car outside overnight before an incoming rainstorm. He then went completely silent, leaving me to wonder all weekend whether my car was sitting in the rain. When I escalated to service manager Brian Nadeau, things got worse. He informed me a valet would return my car. Instead, I got a call from a tow truck driver saying he was at Cadillac of Norwood waiting to pick it up. I had explicitly told Brian I did not want the car towed, as improper flatbed loading can damage a low-slung exotic, and asked that any transport be filmed so I could verify it was done correctly. His response: "Well it's already on the flatbed. Do you want me to have them take it off so we can film putting it back on?" That exchange tells you everything you need to know about how this shop treats its customers. There is one more detail worth noting. Despite marketing a dedicated exotic vehicle service facility, my car was actually being serviced at Cadillac of Norwood, not by technicians trained on Aston Martins or Lotuses. I only discovered this because the tow truck driver called me directly and mentioned his location. A Cadillac dealership with a 2-star Yelp rating (https://www.yelp.com/biz/cadillac-of-norwood-norwood-4) is apparently where your exotic goes when you trust this shop. Zero stars. Look elsewhere for both sales and service.

Mark Doran is a crook. He did not do his job, been working with him for weeks now, and when i…read morequestioned him as to why he proceeded to insult, threaten me and is now with holding my money. Filed a BBB complaint, will be escalating to the highest level. Doran is a disgrace and shouldnt be anywhere near customers or money...

This was my first experience there at the Enterprise car sales in Norwood Massachusetts. It was the…read moregreatest experience I've had buying cars to date. Everyone there was so helpful and the amount of time that it took for them to help me was wonderful and quick. When I first contacted them I had a situation where I nolonger had a vehicle. I had put the call in the day before the next morning they called me and said that they had everything ready and approved. Even though I was a little difficult in changing my mind they still got me what I wanted. I walked in and I was so amazed by what I saw as an inventory in the dealership. The car that they had picked out for me I was amazed by it. It was the perfect vehicle, but I wanted something a little larger and an SUV. They work with me and within a short period of time they got everything done and I had to vehicle I had set my mind on. Thank you Enterprise car sales of Norwood Massachusetts. I am humbly grateful for what you have done to help me in my need. I would recommend you wholeheartedly to anyone who's looking for a car. Sincerely, Elwood H. Johnson

Unusually good used-car buying experience. Mellow, diverse staff, clean facilities, excellent…read moreused-car inventory, knowledgeable sales crew, good listeners. We came in for one specific make of car, and for very good reasons were later offered a nice alternative car of a quite different make that met our needs much better. Our sales aide, Francisco, was very a good listener, experienced, patient and kind. Everyone in the place was friendly and down-to-earth. We really appreciated the cultural diversity of staff. Any customer can feel okay here.

Top notch operation and very smooth process to acquire my Maserati out-of-state after reviewing…read morenumerous options across the USA. Specific call-out to Chelsea Harris who really knows her product and sales process to handle out-of-state buyers - ask for her when possible!

I do not recommend this dealership to anyone. My sales person was Jordan who completely dropped the…read moreball on the sale. First off they never sent my car out to be inspected before selling it to me. This means the previous owner dropped the car off at the dealership and two days later they sell it to me without even looking at it. I had to return the car after buying and wait a week for it to get new tires, new seatbelts that were all chopped up. I had my infant son with me so I missed the seatbelt bit when buying. Regardless, they tell me they don't have a rental for me to use so now I am car-less as they fix it. After fighting with the staff they provide a car for me to drive while being fixed. After getting my new car back a week later I find I still do not have my registration. They charge fees to complete the registration at the dealership. This leads to another day of fighting with the staff to get this done. Including excuses such as the DMV website is down and we can't complete it. Mind you the website being down is out of their control this should have been taking care of at the day of the sale. Complete lack of accountability and no remorse whatsoever. The general sales manager whose name is Mark keeps telling me to listen to him and insinuates I'm being emotional by stating he feels like he's talking to a different person and doesn't understand why I'm upset. The day I bought my car I got my insurance on the phone with the car dealership and my insurance agent sent everything over that they needed to get this car registered. Once again they dropped the ball. The general sales manager recommended I drive the car without an inspection sticker until they can get it done even though I have two small children. Complete lack of consideration for their customer's safety.