Nice people who do quality work on your car or truck at a fair price and in a timely manner…read more That's all I ever wanted in an automotive repair shop and I finally found one. I've been in the auto/maintenance field for over 30 years, now retired, and I am happy to report that I finally found a trustworthy repair shop in the Franklin/Bellingham/Medway area. You will not be disappointed.

Had a great experience Chris & Don at CIO. Excellent customer service, fast turnaround and fair…read morepricing. Will definitely be using CIO automotive for all my future auto mechanic needs. Highly Recommend.

I just started a new job where this company services our commercial fleet. This company has been…read morefantastic - very responsive to our needs and deadlines, great communications regarding our repairs, turnaround time was exactly what was promised. Costs are in line as well, their turnaround time lessens rental costs for us as well. Highly recommend dealing with this company.

This company has the best customer service ! They are so kind and explain everything to you . Their…read moreprices are amazing and the work they did on my 2014 Kia Forte was superb! I would most definitely recommend them for any and all work you may need . They are thorough and extremely reputable. Five star for sure !!!! Thanks guys so much .

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I walked in looking for a state inspection and walked right back out because of how I was treated…read more This was my first time handling a state inspection on my own, as my ex-husband used to take care of these things. When I first walked in, the woman at the front desk rolled her eyes, was cold, and spoke to me in a condescending and dismissive tone. I went back out to my car to get the information she needed, thinking perhaps I had simply caught her at a bad moment. When I returned, I was met with the same cold, dismissive attitude while she took my contact information. I was already dealing with a stressful car situation, and instead of feeling welcomed or helped, I was made to feel as though I was bothering her simply by coming in for a service their business provides. At that point, I finally said, "That's okay, I'll go somewhere else," and left. I can't comment on the quality of their mechanical work because I never gave them the opportunity to work on my vehicle. What I can comment on is how I was treated as a potential customer. Customer service matters. People walking into an auto repair shop may already be stressed, worried about whether their car is safe, and concerned about how much everything is going to cost. There is absolutely no reason to greet a customer with eye-rolling and a condescending attitude--especially someone who is simply asking for help and trying to understand the process. I came in prepared to give a local business my money. Instead, their customer service sent me directly out the door. There are plenty of other repair shops in the area where customers can be treated with basic courtesy and respect. That's where I'll be taking my business.

Quick state inspection. I experienced a very short wait. They took care of what I needed done.read more

Highly recommend. Amon and his mechanics are my go-to for all repairs and maintenance. They're…read morealways fair, trustworthy, honest, great with communication, and quick with turnaround. Thanks again, FT&A!

I just moved to the Medway/Milford area. I researched to find a new auto repair shop I can rely on…read more Accurate came up with rave reviews so I dropped by to see them about a tire issue. The helped me resolve it in little time even though they were busy. Bernadette was absolutely amazing! She was so kind, knowledgeable, friendly, and caring. The cost was less than I expected. I am making them my official auto repair shop. I will be making all future appointments for my SUV care and maintenance from now on with Accurate Auto Care, as well as referring them to everyone I know.

These are Toyota experts!!…read more These are the most honest mechanics I have ever found. We recently had an issue with our Toyota Sienna, and after their review they discovered the issue was part of a covered recall. They worked with the local Toyota dealer to have the components of the recall repaired under warranty! They have worked on our Toyota vehicles before and we have been very satisfied with the service, cost, and communication during the entire process. I highly recommend them for any of your repair/maintenance needs!

Doug is an awesome mechanic and although this local shop is small, they have the ability to do many…read morerepairs. They are personable and truly take care of people and make you feel like you have known them since you were kids... I had an emergency and they came to my parking lot and helped me right there and this allowed me to get to work on time. I can not say anything bad about them and would highly recommend them for your vehicle repair needs...

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

I've been a customer of Shaun's for years, he is truly a fine honest person, I've recommended him…read moreto all of my family and friends. He has extensive knowledge in the automotive repair and tire business and I would highly recommend him.

Shawn has repaired both of my vehicles for over 5 years, and his service and professionalism are…read morefirst rate. I am also happy to report that his prices for service are competitive and you wont be disappointed.

Couldn't be happier with their customer services and professionalism. The owner Chris, his wife and…read morethe team are just wonderful ppl and trustworthy. I found this place randomly and now I go there for car repairs, oil change and annually check up. They are efficient. I have gotten new tires from them. Before They ordered the tires and they phoned me to explain different options that I could get and told me what the prices were and their recommendation too. Loaner car was being offered to me when I needed to drop off my car for a couple of days at the shop. Excellent communication and service!

I used to bring my old car to them years ago and always had great service and reasonable prices…read more I bought a new car and switched to using the dealer during the warranty period. Now I'm back at Chris's and very happy to be there again. I find them trustworthy and very pleasant to deal with. They are thorough and don't push you to have work done you don't need yet. I recommend them highly!

I called BDR Automotive because I was having some issues with my transmission, and was hoping to…read moreget in there. I spoke on the phone with a rep who told me they don't specialize in that type of work, but recommended me a place that does. Since I had him on the phone I spoke with him about another issue with another car, that again, they didn't feel like they were the best fit to do. I appreciate greatly the honesty over getting the $$ out of me, and would absolutely consider them for future work for this reason alone.

Having been a car owner for decades means having tried a lot of repair shops. BDR automotive is by…read morefar the best place ever that I have ever used. The ease of obtaining a timely appointment is wonderful, the speed at which a problem is diagnosed, information and repair options relayed, and car fixed at a very good rate a huge plus. I will never go anywhere else!